Ratings based on 758 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Hoboken, NJ

Worst vacation ever

Posted 25-Nov-2014
My wallet was stolen by hotel staff the first night we arrived, and during our week stay we met multiple other couples with missing items as well. They make a joke out of hospitality. Don't waste your time traveling to this area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom S.

Nice hotel. Wonderful staff.

Posted 23-Nov-2014
I loved staying at this hotel. I loved the hospitality & everyone was very attentive & nice. Eddie the bartender & Pedro the waiter were the best!! Loved it.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Great Value!

Posted 22-Nov-2014
We stayed at this hotel for 6 days and the overall experience was great! Aside from a small water leak coming from the toilet that was taken care by the following day and employees constantly asking to attend to the "presentation" everything was fantastic! The stay, the food, the drinks, the beach! Two thumbs up!
2 out of 5
by A verified travellerfrom Massachusetts

Disappointing

Posted 22-Nov-2014
Pros: The Grounds.
Cons: Everything!
Location: There is nothing near by except golfing.
Upon arrival be prepared to be hounded until you agree to go to their exclusive membership club presentation. We went to the presentation the following morning which was suppose to only take 60 minutes..more like 4 hours. We bought into it that day and had buyers remorse that night. We went the following day to terminate the contract which read we had 3 days to terminate with no charges other then a $100.00 termination fee charge. Well that turned into another $800.00 additional (closing fee charge) which was no where in the contract. They are a bunch of liars and thieves! This is not a hotel you would want to get in any vacation club with. To our disappointment the following morning we went to the beach area at 8am and there were no available beach chairs. We found one over in the privileged area but were told that we couldn't use that area even though there were no others available anywhere. So you will need to up at 6am to get a beach chair while your on vacation. Be careful which chair you grab because many of them are broken. Also get a towel at 8am because they will have run out of them by 10am. The food wasn't bad but didn't change much day to day. Dinning areas are under staffed so be prepared to wait on drinks and tables to be cleared.There is no service down at beach area so be prepared to wait in line for an 8oz Presidente Beer (your only selection). Or get a Pina Colada that won't even be frozen (also 8oz). The grounds are well kept and beautiful but don't sit
5 out of 5
Recommended
for Everyone
by A verified travellerfrom miami,fl

Beautiful birthday get away!

Posted 20-Nov-2014
It was truly wonderful! Me and my husband loved it and enjoyed every second of it! All the beautiful people showed so much love and hospitality. Looking forward to the next trip there.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Rock Island, IL

Posted 17-Nov-2014
Pros: The hotel grounds are well kept and beautiful.
Cons: We would have loved to find some good salsa to spice up the food a little. All they had was Tabasco.
Location: We went on the Jungle Tour. They really fit a lot into a day. The country side here is so beautiful. I highly recommend it.
This hotel is beautiful. The beach is the best beach I've been too and we go to a lot of all inclusive resorts. However...............I have never experienced sand flies and so many mosquitos. My husband and I came home with bites all over my feet and ankles. The little buggers got us good! The staff here is excellent. I would highly recommend upgrading to the privilege package: Better check in/out. Golf cart takes you and your luggage to and from your room. No reservations required for restaurants. A section of beach is allocated for you with plenty of lounge chairs and cabanas. We never had to get there early in the morning to get a spot. The rooms are close to the beach and pool. I'm sure I'm forgetting a few more privileges that come with the upgrade. The down side of this resort was the food. We are not picky eaters at all and it was very hard to find any flavor in anything whether it was the buffet or the restaurants. The fried rice at the Japanese one was the best we found. The bar by this restaurant is awesome. Raquel will take good care of you. Better liquor there too!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great stay!

Posted 16-Nov-2014
Location: Highly recommend the jungle, safari excursion. Such a beautiful country!
By far one of the most beautiful beaches and grounds I've seen. Some of the staff were indifferent. I'm not sure of it was a language issue or what. There were a few that went way above and beyond to please. To name a few Jose, Santana, Rachel and Junior. The food was edible but lacked seasoning. Drinks were acceptable but mostly local labels. Wifi, well, it just sucked. We will definitely return because the beach and grounds are well worth the trip.
4 out of 5
Recommended
for Families
by A verified travellerfrom CONNECTICUT

nice hotel very nice staff,

Posted 16-Nov-2014
Pros: the atention in the mini club ,, was very good
Cons: the itinirary of the japan restarant
Location: yes the location is very good
my experience in the hotel was good ,, but there was a problem with the food ,, must of the time the food was cool ,,
1 out of 5
by A verified travellerfrom miami fl

Horrible hotel. Nice beach

Posted 15-Nov-2014
Booked 3 nights for my honeymoon and had to leave the second day. Bad customer service. The room is not detailed oriented and is hot. The tv is horrible and the food is class C "bad" I don't recommend this place. For this price and a little more you can get a better place in Punta Cana.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Frederick MD

Decent resort. Room could be a lot cleaner.

Posted 15-Nov-2014
Our experience overall was ok. Staff were really friendly. Enjoyed all my excursions. Juan from expedia was very friendly.