Ratings based on 687 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveller from uk

Lovely hotel pity about the quality of the food

Posted 20-Sep-2014
We just been on our holiday, had a lovely time and the facilties are good. The only downfall was a lack of carribean food available, and the quality of food was not great. Part of our package was the romantic dinner on the beach lobster was ok nothing to scream about but it was not how describe was put under a beach canopy with a poor lighting (that stopped working midway) not the lovely decorated four pillar beautifully dressed version which is advertised.
3 out of 5
by A verified traveller from new york

Nice Beach..crappy service !

Posted 20-Sep-2014
Pros: The beach
Cons: The service. When I asked a question I was sent to a different person, then that person would send me to another person. It's was exhausting !! Ap
Location: Plaza San Juan was cool.. Nice shopping area
You get excactly what you pay for and not a cent more !! Nice beach, clean rooms with comfy beds, very small shower, big bathtub & mirrors, our room got cleaned at around 2pm daily which kinda sucked. Our safe didn't have a lock it took us until the next day to get one.. Food is ok nothing out of this worl breakfast and lunch are the same everyday. The snack bar by the pool has the same food everyday( fries, good pizza, dry burgers, hotdogs, and chicken). Big pool & nice big walkways.
4 out of 5
Recommended
for Everyone
by A verified traveller from surrey

Nice hotel, good facilities but not much outside

Posted 19-Sep-2014
Cannot fault the staff, always polite and helpful. Hotel and facilities were good, but in need of tlc around the pool area. Although we were happy with the hotel, the lack of things to do outside the resort (bar excursions) was different from any other trip I have taken. Be prepared to pay ridiculous amounts for excursions, but they are good! Thoroughly recommend the horseriding/segway trip, sea fishing, buggies/quad biking. MAC surf school - this lesson was by far the best part of my trip My boyfriend and I rented a car but there is little to visit in the local area
5 out of 5
Recommended
for Everyone
by A verified traveller from israel

Posted 19-Sep-2014
the staff is great and let you feel very welcome, the food is good (I liked the snake bar and the italian resturant the most) the room is comfortable and clean. I liked the hotel and will come back!
4 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Posted 17-Sep-2014
Pros: beach,
Cons: Service. When we went to dinning area took maybe 15 min before somebody came to us and offer a coffee or tea. they do not clean or pick up used plat
Location: good
Hotel was nice but entertainment at evening time not interesting and poor. When we filled out survey we put service and food should be improved and the chef who was standing next to us have tried to persuaded us to change to good. How rude and unaccetable.... We loved a beach but the same time we did not see any service with drinks on the beach for 5 hours even when we had privilege section. Staff very friendly but slow with everything what they do and make you wait on everything
2 out of 5
by A verified traveller from New York, New York

overall not good hotel

Posted 16-Sep-2014
Pros: all inclusive deal
Cons: better food and more choices. make sure free wifi in rooms
Location: location is close to airport
requested for one king size, got 2 queen size bed. supposed to get free wifi in room - there was none. we need to go outside to get free wifi. food was not good at all. not tasty and not too many choices. will not recommend friends to stay in this hotel bathroom had a leaking sink bathroom was leaking from ceiling.. room badly needs repairs.
4 out of 5
Recommended
for Everyone
by A verified traveller from Richmond, VA

Nice hotel

Posted 16-Sep-2014
The hotel was very nice with the layout! The staff was very helpful in getting things situated! We did have to wait 30 minutes to get a room but it was no problem because we went straight to the bar! The pool and the beach was very nice and clean!! The food was okay but that's just because of different cultures! Didn't get a chance to eat at the Japanese spot due to already being full for the night smh I was disappointed! But other than that it was a great hotel!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Sep-2014
I had nothing to complain about. My experience was wonderful.
4 out of 5
Recommended
for Couples
by A verified traveller from Toronto

Worthy the price

Posted 16-Sep-2014
Pros: Room, food, staff
Cons: Key card system (my keys stopped working everyday and it can get annoying walking a far distance to change the keys, since the hotel is huge)
Location: scuba diving, swim with dolphins, cave nightclub (10 min from the hotel), jungle trip, etc
The hotel is compatible with the price. Big rooms, nice food, great entertainment. The only down side is that there were a lot of outside companies trying to sell you packages for extra activities all the time. They can be very insistent. But overall the hotel is really good. I had a great time!
2 out of 5
by A verified traveller from Tampa bay florida

Posted 15-Sep-2014
Pros: close to beach,
Cons: keep pool open till 11pm, along with bar service. quest like this.
Location: none
wrong room ,inccorect bed , very dirty shower area.two days no water or beer in fridge,No one at front desk seemed to care.