Ratings based on 983 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

AWFUL EXPERIENCE-DON'T STAY AT ANY CATALONIA

Posted 25-May-2015
Pros: Quick review of the things that are ok. All of them are nothing special though. The grounds are ok, the pool is ok, the food is buffet food (so
The service is AWFUL! Trying to get plates/silverware at breakfast already is an undertaking. They have people running around but nobody seems to be responsible for anything. They also run out of everything and that includes cup, glasses, etc. Nothing like waiting for your drink until the waitress brings back glasses from other guest, see them rinse it off quickly and then put your drink into it. The worst though were the time share people. Note, we paid for our full stay there. It was NOT a free trip for attending sell presentation deals. Upon check in we were introduced to some guy who was going to explain the a la cartes to us. Ok, seemed strange, but we sat down. He immediately talked about some gift and there hotel loyalty system you had to buy-into. Think timeshare without specific location a la Marriott Vacation Club, except worst. This guy then proceeded to hunt us down for the next couple of days trying to get us to attend presentation. I eventually said fine, I'll go, you get 30 minutes. He proceeded to tell me it would be 2 hours and that the whole family would have to attend. Eventually he made me talk to his supervisor. At this point I said that I stayed at a different Catalonia before (pre-timeshare ppl) and told him I saw it there. That got the one guy of our back but that doesn't mean that all over the property those people weren't trying to talk us up all the time. There are enough reviews out there that this happens at all Catalonia resorts now. Stay away!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta

Posted 24-May-2015
It was my first time at an all inclusive resort. I had the best vacation ever! Resort is very clean and very nice, resort staff was nice and helpful, food was ok and a lot to chose from. Had a great time there.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom South Jersey

Week at Catalonia

Posted 22-May-2015
Pros: Beautiful beach. Nice pool. Lobby Bar was a lot of fun.
Cons: Needs some upgrading, painting, etc. I understand they are redoing rooms (we didn't have one)
Location: We didn't leave the property but there is parasailing, booze cruises, etc. nearby.
Room was outdated and needed some repairs, can be said for the entire property, but nothing we couldn't live with. Shower very small. Property is big - expect to do a lot of walking. Great staff - friendly and helpful. Restuarants just OK. Every day they has activities if you wished to partake.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lakewood, Ca

Wonderful stay

Posted 21-May-2015
Beautiful water, weather and resort! Large pool, beautiful beach, lots of extra curricular activities. Only downside was the kayaks were constantly checked out! Alcohol was also included in this all inclusive resort!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Great staff

Posted 21-May-2015
The only complaint I have is about the other guests. They give you a bracelet based off of language you speak ( clear for english, red for Russian, etc.). Americans are hard to come by but all friendly and for the most part other colors don't really associate with others. Besides that setback it was a wonderful trip with many highlights. I would recommend the Booze cruise as a must!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2015
Check-in took forever and my sandals magically disappeared but overall I had a wonderful time. Met great people and staff who remembered my name and my drink lol...I would go back one day with my husband
Comment from Hotel Management
21-May-2015 by CataloniaBavaro, Hotel Management
Thank you posting your comments about your lovely stay at Catalonia Bávaro. We appreciate all your kind comments regarding the service and facilities at the property. We look forward to welcoming you back in the near future. Sincerely
3 out of 5
by A verified travellerfrom CA

Nice hotel colose to the beautiuful beach

Posted 19-May-2015
Pros: beautiful beach and pool facility. Frinedly stuffs.
Cons: The quality of restaurant menu and overall hotel service.
Location: sea activity
Good location, nice facility, good house cleaner's service. But I dissatisfied with hotel service littel bit. For example, I tried to rent a towel at 5pm, but I was told by the stuff that they can not rent a towel because the time is late. But at that time many many customers were still playing in the pool. When I booked expedia, it mentioned that all inclusive includes room service but I could not find the room serivce menu in my room, even other hotel facilities guide. Restaurant menu is common. less menues which I can choose. Since I did not have enough single$ to give tips for the stuffs, I asked lobby stuffsl to change 20 bucks to single, but they did not accept.
Comment from Hotel Management
21-May-2015 by CataloniaBavaro, Hotel Management
Thank you for sharing your feedback on Trip Advisor, following your recent stay at Catalonia Bávaro. As a company, we value all guest feedback in order to consistently maintain our high standards. Therefore, I was disappointed to read that we did not manage to meet your expectations on your recent visit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mesa, AZ

Returned for a second visit

Posted 19-May-2015
Pros: EVERYTHING!
Cons: Just having the vendors and excursion staff back off a bit
Location: The location was great. pretty centrally located. The Saona island excursion was very nice. The shopping at a few locations was nice too.
This was our second visit to the resort. Love it. The staff is super friendly and accommodating.They are very successful in giving guests a pleasant experience. Everything is super clean. The grounds are absolutely beautiful. The pool is huge and even when all chairs were taken, you never felt crowded--just WONDERFUL. The bar in the pool area was very enjoyable! The beach area was very nice--plenty of chairs, the beach was kept as clean as possible. We enjoyed all the food. The buffet offered a wide variety of choices-delicious fruit, carving stations, plenty of salads, pasta, luncheon meats, cheeses, breads, and the desserts were very, very good. We loved the other restaurants in the resort-the Caribbean was our favorite. The coconut shrimp was DELICIOUS. The nightly entertainment was good too.Overall, just a wonderful vacation. The excursions were very nicely planned out. The spa was absolutely wonderful and reasonably priced. The only negative comment I can make is that some of the excursion staff can be rather pushy. But a firm "no" kept them from bothering us. On Friday evenings, there are vendors at the resort and they were very, very pushy trying to get us to at least look at their wares. That was very annoying and we felt we couldn't even look without being "attacked" by them. We probably would have shopped if they would at least have let us look in peace.
Comment from Hotel Management
21-May-2015 by CataloniaBavaro, Hotel Management
Thank you once again for choosing us to enjoy your vacations in the Caribbean. It is always a pleasure to read about the great experience that our guest had with us and that we have always given you a reason to come back. We really hope to see you soon for your next vacation with Catalonia Bávaro! Greetings from Punta Cana!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Oklahoma City

Great hotel and beach access is great

Posted 19-May-2015
Pros: It had one of the nicest beaches so far out of all the resorts I have stayed at. The pool was very big and nice having a swimming up bar.
Cons: Meals that are severed for room service could have a few more options.
Location: Macao beach was awesome the bluest waters you can see. 4 wheel off roading and swimming in a cave
Me and my wife have a great time, the layout of the resort is big and staff was very friendly. There are five restaurants to choose from to eat at. The food was good and having a 24 hour snack bar helps. The beach bar was really nice also being next to the beach to refill your favorite drink. Layout of the beach chair is really nice and comfy.
Comment from Hotel Management
21-May-2015 by CataloniaBavaro, Hotel Management
Thank you for such a great comment about your recent stay with us. It is truly rewarding to know that your expectations were achieved which is one of our main goals. Thank you for highlighting our facilities, the gastronomic experience and the service received from our staff. We are looking forward to seeing you really soon at Catalonia Bávaro! Sincerely
3 out of 5
by A verified travellerfrom NC

The staff frustrated us.

Posted 18-May-2015
Pros: Good food. Good rooms
Cons: The service. The attitude.
Location: The Dolphin experience as a disappointment and a rip-off.
The staff was frequently incompetent and rather than own owning up to their mistakes, were rude, confrontational, an inflexible when resolving the issue. The food was good, the rooms were good, but the service was enough to make us not come back. Also, I would skip the new Dolphin experience attraction. It's a total rip-off.
Comment from Hotel Management
21-May-2015 by CataloniaBavaro, Hotel Management
Thank you for sharing your comment with us. We are very sorry to read about your experience, we apologize for the inconveniences that you experienced, especially for the behavior of some of our employees; we will take action to prevent this type of conduct, which does not reflect our policy of customer service and work ethic. We hope you give us the chance to welcome you back.