Had read on various review sites that Iberostar has more basic facilities than other resorts, but outshines others in service and food quality. This is my fourth trip to a Punta Cana/Bavaro resort, and I fully agree with that assessment. Rooms are comfortable and clean but not fancy. Is kid-friendly but not noisy - we were a group of six adults and felt that the resort catered to our needs as much as the needs of any family with children. The Animators are friendly but not pushy as I've seen in other resorts. The evening shows were worth the watch Saturday and Sunday night, but rather weak on weeknights. Everyone ate well and stayed healthy throughout the trip and every single interaction with the staff - even facilities staff that is not typically trained to interface with guests - was positive. Hamlet, especially, took great care of us at every visit to the buffet.
Stayed at the Hard Rock in DR and loved every moment of it. Was greeted at check in with a drink and a rose. Front desk was great at getting my room located across from other members in my party.
The Beach left is speechless with its beauty and serene moments. Had the pleasure of attending a beach wedding and the staff was on top of everything.
Had minor issues with maintenance i.e restaurants being closed or safety boxes broken. However, they were quick to fix all issues. LOVED my stay.
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