Ratings based on 368 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Euless, TX

Hotel was great, staff was not. Great Beach & Fun!

Posted 01-Aug-2015
Pros: Beach and Food were excellent
Cons: Staff could use a courtesy class on hospitality
Location: Visit the Island of Sanoa, kayak, snorkel and lay on the beach!!!
Resort was great once you get past the staff at check-in. Staff did not have a willingness to help resolve rooms not being ready to accommodate guest. Very lazy and insufficient. We didn't let that ruin our trip. Amenities and beach were fun! Entertainment staff was very hospitable, 50% of staff did good, the other half just stood around and acted like we were bothering them.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Beautiful and Comfortable Property

Posted 21-Jul-2015
We only stayed for the night but it was a special stay. Upon check in we didn't receive a welcome drink as I'm accustomed to getting but this was okay. We stayed in the newer block 19 in a beautiful superior deluxe room. Unfortunately our comforter was noticeably dirty with a few stains here and there and it was also ripped at the bottom. What an eyesore. Of course one of the most annoying things about this property was the lack of free wifi. It makes it hard to communicate. We enjoyed the bar that was off to the side of the main area. Less traffic and attentive bartenders like Diorky waiting to make your stay memorable. The pool is phenomenal. Huge so it never felt crowded. We went down on the later side and were able to get prime chairs. The beach is also gorgeous. White sand, blue water. Plenty of chairs and a bar nearby. We got pulled into a presentation/conversation about a timeshareish lifestyle holiday club where you can travel the world as a vip paying almost nothing prices. Sounds good but we weren't in the position to make a decision involving such a major investment and of course with everything, I like to be able to do my own independent research before committing to something. Especially, if it sounds too good to be true. We spoke about the program with Gabriel. He was great and we enjoyed the conversation and tour of vip services. However, at the end Francis, the director, became very pushy in trying to make the sale. All in all, a good time in Bayahibe.
4 out of 5
Recommended
for Everyone
by A verified traveller from Puerto Rico

It's a nice stay, nice place near to the beach.

Posted 20-Jul-2015
Pros: The kind y respetful staff the room and the beach.
Cons: Pool bar service (only 1 employe for a lot of guests. Even tough it was a nice service from the bartender. And a more clean pool.
Location: Casa de Campo/ Isla Saona/ Buggy Karts/ Casino/La Romana/ Altos del Chavon/ Rio Chavon
Regarding the check in excelenet service. Had a problem with the air conditioner, the problem went from morning till the night, there got changed to another room. Beside of that got no more negative experiences. The room was comftable and nice. the distance from room to the beach, pool, to any restaurantes or even guest service was close. Nice scenary, lots of nature and a relaxing retreat.
2 out of 5
Recommended
for Everyone
by A verified traveller from boston, ma

Not a very pleasant stay

Posted 20-Jul-2015
Pros: Food is great , clean hotel, pool is nice, beach is nice Cons: AC was broken and called staff on status and said it would be working shortly and did not fix it. We called three times and at the last call we went to reception and demanded a room change. Some staff members were rude and embarrassed my sisters and I for not being VIP when we walked to a VIP pool. Not enough towels, rooms were not fully stocked at Checkin, refrigerator was warm and drinks inside were very flat. Wifi is very expensive $25 per device for 25 hour limit for 6 days. Phone was broken inside of room.
3 out of 5
by A verified traveller from Atlanta

Nice but Beware of Constant Nickel and Diming

Posted 09-Jul-2015
Pros: The beach and pool are really nice. The pool crowds more than the beach, so if you want a nice midday nap, head to the beach. Very quiet and peaceful.
Cons: The constant solicitation of the beach staff (tour salespeople, activities salespeople) is annoying. People have already paid good money for vacation.
Location: This place is remote- it is one hour from the airport in Punta Cana and 35 mins from La Romana. Isolation- BINGO. Shops nearby aren't walkable per se.
Hotel and staff are really nice. However they charge for EVERYTHING. 30 mins of internet is $20US. Also they have a group of bandit solicitors at every turn, so relaxing on the beach becomes an aggressive game of LEAVE ME ALONE NOW!! They provide you two bottles of water every morning so you don't test Montezuma's leniency. As soon as you arrive they sell you on the VIP service- with you guessed it free internet and a jacuzzi tub- mind you it is 90-95 degrees everyday- so who needs a jacuzzi. If you lose your room key, thats $200US, towel key is $20US. The food is alright for all-inclusive, the fresh fruit goes first. The birds are bold when it comes to stealing... taking food right off your plate. The restaurants are ok as well, I like the Japanese Hibachi best. Coca-Cola is actually Pepsi, but if you ask for a Pepsi the staff "no comprende". One last note, if you include a car rental, beware that the fee on Expedia is not what you pay in person. Add $45 per day for insurance and a $2000 damage buffer to your CC for hold. So book a transfer or barter with a cab driver on price.
2 out of 5
by A verified traveller from Scottsdale, AZ

Not ready for prime time.

Posted 07-Jul-2015
Pros: Widely varied international crowd, so you'll have a marvelous chance to meet interesting people.
Cons: Details listed above. Bartenders were so friendly, but would benefit from more training in drink construction.
Location: There really isn't anything nearby; you'll be staying onsite the whole time. We did go diving several times with Dressel Divers--they are great!
Staff is earnest, but unable to accommodate the expectations guests have for an all-inclusive. We were at the front desk every single day (along with many other couples) with repeated requests for the hotel to provide what we paid $75/night extra for with the VIP package. Every day, the staff was concerned and "Yes, yes, we will most certainly take care of that right away." And then, nothing. We had a bat in the kitchen closet (locked door, so we couldn't open it to investigate) and told them about it every day. I even walked up with a supervisor to show him where it was. Again, sincere "My goodness!" but no result. Bat was still in there when we left 6 nights later. Half the items from the VIP list were never fulfilled, though we asked every day. Dress code is only sporadically enforced at restaurants; annoying to dress for dinner but find they let people in in shorts and flipflops. VIP beach was commandeered by construction crew painting deck chairs and lounges, the complaint of which was met with shrugs by management. No privacy locks on rooms; maid entered with a key at 11 pm and badly frightened our daughter. No fresh towels available by VIP pool; had to use old damp ones. Management would do well to go stay at the nearby Iberostar to see how an all-inclusive should run, and to understand what people expect when they pay for specifically listed services.
1 out of 5
by A verified traveller

Not a recommended resort

Posted 06-Jul-2015
Resort facilities and supporting staff are below average for what is mainly available in the La Ramana - Punta Cana area. Not recommended for future stay.
3 out of 5
by A verified traveller from los angeles

Ok on a budget

Posted 30-Jun-2015
There are a wide range in rooms, and the pictures on the web only reflect the nicest rooms that cost more. Most rooms are pretty basic. The grounds are very tropical and probably the best part of the hotel. The worst part is how bad they restrict access to the restaurants. I showed up on my first morning right at 7 am to make reservations and none were available for my entire stay, so we had to settle for the crowded chaos of the one large buffet. Drink service at the bars was slow because there were not enough bartenders. But everything else was nice. My wife really enjoyed the spa, and the place is kid friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller from Paris

Great trip

Posted 23-Jun-2015
We had a wonderful time at Be Live Canoa. The staff was wonderful and always helpful, always making sure that everything was alright and everyone was so nice. We opted for the VIP plan and got a pool front/beach view master suite. The location was perfect!!! The only negative is that because we had a baby, we couldnot ise the VIP pool or lounge. Other than that though, everything met or exceeded our expectations.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good Beach, Ok Hotel, bad service

Posted 22-Jun-2015
Pros: Beach
Cons: Hotel Staff needs to improve customer service
Location: Bayahibe Town is 5 min drive , has lots of activities to do.
When I arrived at the hotel we had to wait 20 mins to check in. They gave us an "upgrade" to the penthouse room due to the room I purchased wasn't available. The room was big but outdated. The A/C didn't work. We spend 2 hours calling the front desk to get technicians to fixed A/C. Finally after 3 hours the Technicians couldn't resolve the A/C, we went to complaint and they changed our room and gave us 3 extra hours to checkout. The new room was way better, It was new, modern and close to the pool. The Beach is the best feature of this hotel. If you're planning to stay in this hotel, make sure you book the new Deluxe rooms and the VIP package. this allows you access to a private pool and other extras. I guess for the price of this all inclusive its an OK hotel. You pay for what you get.