Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from los angeles

Ok on a budget

Posted 30-Jun-2015
There are a wide range in rooms, and the pictures on the web only reflect the nicest rooms that cost more. Most rooms are pretty basic. The grounds are very tropical and probably the best part of the hotel. The worst part is how bad they restrict access to the restaurants. I showed up on my first morning right at 7 am to make reservations and none were available for my entire stay, so we had to settle for the crowded chaos of the one large buffet. Drink service at the bars was slow because there were not enough bartenders. But everything else was nice. My wife really enjoyed the spa, and the place is kid friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller from Paris

Great trip

Posted 23-Jun-2015
We had a wonderful time at Be Live Canoa. The staff was wonderful and always helpful, always making sure that everything was alright and everyone was so nice. We opted for the VIP plan and got a pool front/beach view master suite. The location was perfect!!! The only negative is that because we had a baby, we couldnot ise the VIP pool or lounge. Other than that though, everything met or exceeded our expectations.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good Beach, Ok Hotel, bad service

Posted 22-Jun-2015
Pros: Beach
Cons: Hotel Staff needs to improve customer service
Location: Bayahibe Town is 5 min drive , has lots of activities to do.
When I arrived at the hotel we had to wait 20 mins to check in. They gave us an "upgrade" to the penthouse room due to the room I purchased wasn't available. The room was big but outdated. The A/C didn't work. We spend 2 hours calling the front desk to get technicians to fixed A/C. Finally after 3 hours the Technicians couldn't resolve the A/C, we went to complaint and they changed our room and gave us 3 extra hours to checkout. The new room was way better, It was new, modern and close to the pool. The Beach is the best feature of this hotel. If you're planning to stay in this hotel, make sure you book the new Deluxe rooms and the VIP package. this allows you access to a private pool and other extras. I guess for the price of this all inclusive its an OK hotel. You pay for what you get.
3 out of 5
by A verified traveller from Chandler

Disappointing

Posted 22-Jun-2015
Pros: The beach was very nice, and they had entertainment, and the grounds were well kept.
Cons: Everything inside the room.
Location: Location was good, very off the beaten path.
We had the slowest check-in of any hotel I have ever stayed. Took 30 minutes to check in, then once checked in we had to go to a "Cashier" to pay. Very difficult. Then they would not give us a second key. Staff at check-in seemed clueless. Got to the room, the lampshades were stained and dirty, stain on the closet door, the showerhead (was a handheld) but would not stay up, the safe did not work, and was old, the curtains were broken from the pull, the fridge still had sodas and beer from a previous guest. The biggest issue was that the A/C barely worked (had to keep the key in the thing to make A/C/ work), but the room, even after 24 hours would not get below 25 degrees Cel, or about 82 Faren. It was hot. Needless to say, don't stay in room 410. The swim up bar, though a nice feature, seemed old and needed attention. The beach was very nice, and they had entertainment, and the grounds were well kept. When wedeparted no one asked us how our stay was. BUffet was good for dinner,
5 out of 5
Recommended
for Everyone
by A verified traveller from Rhode Island

Very nice and quiet

Posted 16-Jun-2015
Everything about this hotel was beautiful the only small complaint I have is that the food restaurants are not that many but the service and rooms were excellent!
5 out of 5
Recommended
for Everyone
by A verified traveller

Big Surprise!

Posted 14-Jun-2015
Pros: The staff was always smiling and happy. I was impressed with the dedication of the staff. Many have worked there for years. They are paid a well.
Cons: The cost for internet connection was much too high. Other resorts offer more reasonable rates and a free hour each day. I only needed about 3 hours.
Location: Location was great. Many opportunities to explore, but I did not leave the resort for 2 weeks. They had all I needed and more. Great to just chill.
I had never been to an all inclusive resort. I did not know what to expect and pleasantly surprised at the quality of food and accommodations at Be Live Connection Canoa. I was impressed that the left over food from the buffet was donated to school children in the community. All issues were addressed immediately.
2 out of 5
by A verified traveller from Orlando, FL

Disappointing.

Posted 11-Jun-2015
Pros: The food was ok, the staff was pleasant at best, and the beach was nice.
Cons: The rooms are in dire need of updating & cleanliness. The bartenders are rude and they need to take a course on people skills.
Location: There is a state park nearby and some caves you can explore. Other than that is basically the beach.
We arrived to Be Live Canoa Hotel and immediately they tried to talk us into a supposedly better room. The cost was substantially higher. It was a good thing we decided to keep the room we had. At first glance everything looked good. When we arrived at the room and opened the door the smell of mildew was intense. There was mold & mildew in the shower stall and you could tell the room was barely cleaned. There was a shelf on the wall that was almost ready to fall. Above the microwave there were crumbs, used coffee stirrers, and empty sugar packets from the previous occupants, which remained there for our entire 5 day stay. The pillows smelled terrible and we had to call the front desk to request 2 clean ones and waited over an hour for the replacements.. We went to the room to sleep and basically avoided going there all day. We went to the bar nearest the front desk and were ignored by all 4 of the bartenders on duty while people walked up after us and got served. We got tired of waiting and walked away. Luckily we had rented a vehicle and we went elsewhere to eat and drink even though we paid for an all inclusive package. This establishment is rated 4 stars but by my standards they would barely get 1 star. Definitely over priced and we were very disappointed.
1 out of 5
by A verified traveller from R

They want to over charge !!

Posted 09-Jun-2015
Plus there's no entertainment , the hotel does not complied to the guest ... They don't work with you for better deals or offers ... Bad experience on that hotel ...
5 out of 5
Recommended
for Everyone
by A verified traveller from valencia venezuela

Excellent hotel,

Posted 30-May-2015
Everything was excellent, need to improve in the appearance of the rooms. Better mattress, newer floor tile.
3 out of 5
by A verified traveller from MI

Room had no dresser for clothes

Posted 27-May-2015
Pros: Price, food,and beach
Cons: Rooms,
Resort was ok, beach very nice, food was good, staff were very friendly but room was not good.had no dresser for clothes.