Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom New York, NY

OK Hotel.

Posted 08-Apr-2015
Pros: The best part was that the hotel is close to a very cute restaurant next door, which is called Anani Beach, great food and service there.
Cons: The appearance of the hotel. The pictures shouldn't be misleading.
Location: Anani Beach restaurant, delicious food and the beach overall was beautiful.
Overall is an average hotel. The pictures look a lot better than what the hotel really is, the service is not so great starting from the reception. I paid for 5 nights, but came a night later and they wouldn't check me in until 3pm saying that 3pm was the check-in time even though I had already paid for that night before. The staff wasn't helpful and even though I speak Spanish they didn't understand or wanted to understand my concern. Also, I reserved a "Full View-Suite" the picture showed a view to the pool/beach, but what we got was full view to the sandy playground. The food was OK and one night we didn't even have water. I think for the amount of money that we paid, the service could've been much better.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Villeneuve d'Ascq

Superbes vacances

Posted 07-Apr-2015
Pros: Principalement, la restauration, la chambre très spacieuse, le parc, la piscine avec le bar....... enfin ! tout !
Cons: Juste ajouter des micro-ondes dans le restaurant
Location: Dominicus : une seule rue avec quelques boutiques. A quelques kilomètres, Bayahibé, charmant petit port avec ruelles typiquement dominicaines
très bon hôtel avec prestation de restauration au top malgré les avis négatifs que nous avions pu voir avant de partir. Petite remarque : manque de micro-ondes à répartir dans le restaurant principal (très grand) car les plats se refroidissent vite (1 seul à l'entrée !). Chambres correctes en voie de rénovation pour certaines. Personnel très sympathique, peut-être un peu moins à l'accueil....Très beau parc. Les animateurs se donnent à fond. Ne pas tenir compte des avis négatifs, ce sont des rabats-joie !
5 out of 5
Recommended
for Everyone
by A verified traveller

Birthday getaway

Posted 02-Apr-2015
I honestly dont understand how this hotel has bad reviews everything was great ! The food the room and especially the workers I will def be returning
1 out of 5
by A verified travellerfrom British Virgin Islands

Terrible service

Posted 25-Mar-2015
Pros: The Physical aspect
Cons: Entertainment, availability of meals, customer service and more free amenities
Location: Near Bayahibe beach, a casino. Nothing else
Hotel layout and physical properties great, however service was terrible. Check in was not bad and the gentleman was very helpful but he talked me into upgrading to a VIP room for $163.00 more. The room did not bring anything extra with it except for the Jacuzzi. I requested an ocean view but it was not as it did not have an ocean view. The view had these humongous trees. They said it also had a private pool but you would have to rent the cabanas which I think should come with it. There was no free internet either, that was an extra charge. Imagine this is supposed to be VIP!!!!!!! I had a problem with the internet and was told that I had to go back to the VIP lounge to get it solved. So I was without internet for the two days. It was supposed to be all inclusive but only in the scheduled meal times that food was available. The housekeeping cleaned the room and did not leave any towels, soap, lotion or any toiletries. When she eventually brought them after 3hours, she just handed them to me without neither an apology or anything. The first night we had a reservation for one of the restaurant and when we got there only to be told we had none. The entertainment sucks. On check out she did not even ask how our stay was. Nothing much to do at nights but drink at the bar. All in all not a pleasant experience. Would not go back
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2015
They took forever to check us in and to get our room ready but overall it was a nice vacation destination.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Bonn

Wasserqualitaet sehr gut - Buffet nur Durchschnitt

Posted 19-Mar-2015
Pros: Wasserqualitaet. Qualitaet des Angebots an landestypischen Gemaelden (in Casita de Cuadros am Pool).
Cons: Anordnung der Strandliegen gleicht einer Legebatterie, keinerlei Privatsphaere.
Location: Ausfluege nach Altos de Chavon, Isla Saona.
Als nur mehrere Tage geplanter Strandaufenthalt hat das Hotel in bezug auf die angestrebte Erholung bestehenden Erwartungen voll erfuellt, insbesondere ruhiger Wellengang und sehr gute Wasserqualitaet erlaubten taeglich ausgedehntes Schwimmen.
2 out of 5
by A verified travellerfrom g

Décevant

Posted 19-Mar-2015
Hôtel très bien placé, jolie plage mais service du personnel trop aléatoire (certains très sympas, d'autres indifférents et d'autres carrément de mauvaise humeur), nourriture médiocre...
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Italia

Un paradiso

Posted 19-Mar-2015
Tutto perfetto! All inclusive impeccabile, pulizia ottima, certificato dell acqua in hotel e bottiglie d acqua tutti i giorni in camera! Cibo buonissimo e tantissime scelte! Mancavano solo il wifi e la cassaforte in camera nell all inclusive.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom France

Be live canoa

Posted 18-Mar-2015
Très bon accueil et bon service. Pas mal d'animations, une belle plage et un personnel très souriant. Idéal entre amis et en famille. Je ne qualifierai pas l'hôtel d'hôtel 4* selon les normes française, mais je le recommande fortement! La nourriture y est correcte et variée. Très bon dîner au gourmet et au japonnais. Mention spéciale à Marcel et ses collègues en t-shirt rose pour les excursions en buggy et Sanoa !!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Large hotel, beautiful setting, friendly staff

Posted 17-Mar-2015
Great time by the beach, best for family or large groups, beautiful beach setting. International clientele