Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Nice Hotel close to the beach

Posted 23-Mar-2015
Check In was swift and courteous. The rooms are very clean. Found the beds comfortable. Staff is very helpful. As an experienced traveler, I avoided the Time Share trap by courteously but firmly declining any invitation. The Gym is more than adequate for a good workout. Like the pool set up running down the center of the complex. Convenience Store connected to the Hotel is right next door. Easy access to the bus. The bus system is great. Downtown in 10 minutes. There is a shopping center across the street. Very satisfied . Would go back.
4 out of 5
by A verified travellerfrom dallas,tx

not even a beach view

Posted 19-Mar-2015
Pros: clean and good food
no good views of beach are a vailable at this hotel. they really want you to go on a time share tour. and pay for wifi which was published as available by expedia.
2 out of 5
by A verified traveller

very rude to Mexician

Posted 18-Mar-2015
Pros: the hotel staff is great and bartender are the best
Hope you do not try to bring in any Mexicana Friend because they treat them very bad had booked in and they just refused him guards at the gate thinks he is someone. will never go they again. do not like how they treat they own people
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel close to the beach

Posted 10-Mar-2015
It was good hotel and friendly staff, I prefer open Bar as all inclusive, in this hotel you have to order your lunch and dinner all the time. nice beach, not that much activities, Average age of guests about sixty
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver, Colorado

Have stayed here several times & would recommend

Posted 08-Mar-2015
Staff very helpful & considerate - food & amenities excellent!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Illinois,USA

close to beach,we faced st. (not pools) or beach.

Posted 05-Mar-2015
Pros: see above.close approximation to shopping,dining and entertainment. lovely rooms,kitchenette,spacious. Beds a little harder than I'm used to,but ok.
Cons: see above...The Italian restaurant was lovely and breakfast bar was good.The prime rib was very good.Maybe add a casino night? missed the opera night.
Location: wonderful beach! between Marina and the Malecon..easy walking,bus or cab. adequate food,shopping and entertainment.
near the entrance,we could watch the sunrise. We had a terrible coffee maker(and asked to have it replaced/which did NOT happen(very very loud).Rooms very clean with ample amenities/except there should be coffee packets DAILY/ not just the first day.Commissary was close. Wait staff extremely accomodating and a happy people. Ya gotta get rid of the guy who rolls the cigars! HE is not a happy person! Internet fees-too high...The pools(three) were very nice and lots of activities available. and of course the beach was awesome/one of the best we've been on on the Pacific side of Mexico. Vendors were kind and not too pushy and staff on the beach were wonderful/exceptional! The cleaning ladies were kind and got things,if we needed and the gardeners were quiet and pleasant.Concigere's very good(however...one gal didnt know that they don't run the trolley down by the malecon anymore.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom canada

Great hotel

Posted 04-Mar-2015
Pros: The friends I've made.
Cons: WiFi is very bad & only members get it for free, guests have to pay. not enough chairs people getting up at 6 to get a chair at the pool or beach.
Location: Great location
We had a very poor check in but that is usual for this hotel, never actually get what you book. Check in staff was not very accommodating not the front desk but the front desk management staff, very rude. Getting up at 6 to get a chair at the pools is ridiculous your on holidays. They need to purchase more chairs & umbrellas. Other then check in hotel is great, staff (bellboys, maids, waiters) are great. If it wasn't for the great friends we have made at this hotel over the years I would probably not stay here, unless I was an owner as they are who they cater to.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

I love this hotel - have stayed there many times.

Posted 04-Mar-2015
Pros: See above!
Cons: The $10. US fee for WI-Fi was unacceptable. This fee was per person, not only per room. Many hotels and even ships do not charge for this service.
Location: Great location! It is close to downtown and across the street from a large grocery store. There is a lot to do and good places to eat.
This hotel is well situated, has a wonderful outdoor pool and ocean area. The staff is friendly. It hourly enjoyed my stay!
4 out of 5
Recommended
for Everyone
by A verified traveller

good Location

Posted 02-Mar-2015
Pros: See old Friends
Cons: I think I told You already
Verry friendly Staff but checking in still slow and never get the Room you want until you complain and then have to Move.Waisting every bodys Vacation Time.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Belle River, Ontario

Great location on the beach

Posted 01-Mar-2015
Pros: Location, cleanliness, immaculate ground keeping and landscaping.
Location: 10 minute ride into town on the Malecon (taxi - $5.00, bus - 75 pesos (approx. 50cents).
The Villa del Palmar is conveniently located in the Hotel zone -on a bus route in either direction. We enjoyed having the kitchenette has an option for breakfast and quick lunches since we did not opt for the all-inclusive. Grocery store (Soriano) is within walking distance and Sam's Club and Walmart are also only a couple of bus stops away. As stated in other reviews, beach is small but we found it accommodating. Chairs on the beach are limited and hotel is still struggling with people reserving so early in the morning and then not showing up to use their chairs until later in the day. Hotel attempted to direct staff to free up chairs that were reserved without being used, but it was minimal impact.