3 outdoor pools, pool loungers

Reviews of Paradise Village Beach Resort and Spa

4 out of 5
Paradise Village Beach Resort and Spa
Paseo De Los Cocoteros 001, Nuevo Vallarta, NAY

Reviews

7.8

Good

Rating 10 - Excellent. 419 out of 1005 reviews" "
Rating 8 - Good. 298 out of 1005 reviews" "
Rating 6 - Okay. 121 out of 1005 reviews" "
Rating 4 - Poor. 84 out of 1005 reviews" "
Rating 2 - Terrible. 83 out of 1005 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Alexey

Liked: Cleanliness
Stayed 7 nights in Mar 2024

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is family friendly and the resort is very clea
Stayed 3 nights in Mar 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the units are dated but passable. Prices around the area are sky high,should be lower and reasonable. Not 69mxn for a 600ml bottle of water.195mxn for a Hamburger or 295mxn at the airport.
Stayed 7 nights in Mar 2024

2/10 Terrible

Emily Jane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only able to stay one night due to health issues from the chemicals used for cleaning.
Stayed 5 nights in Mar 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families, beautiful beach, great pools. The room was really nice with two big balconies.
Stayed 6 nights in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is the best part of this property. Great quality food. Disliked the sales pressure on buying timeshares.
Stayed 7 nights in Mar 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is quite and beautiful.
Stayed 5 nights in Mar 2024

2/10 Terrible

Zinio,

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What a beautiful complex, however, the accomadation that we were in had no windows, and we were kept awake by the pipes running through the wall next to the bed. Flushing etc from all the floors above. One should not have to wear earplugs and a pillow over one’s head. Fortunately, after three days we complained and moved to a nicer room. As far as Paradise Village…..the property, beach, gardens, staff were lovely.
Stayed 10 nights in Mar 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Lindsay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a time share property. We booked for 1 night. We wanted to visit family that were staying there. From the very beginning it was extremely bad. We were told a bus boy would show us to our room. The bus boy pointed in a direction. That was the help we received. It is a very large complex. We walked a long way, dragging our bags. We had no idea where we were going. We eventually asked someone else. We got the same response. A pointed finger. We eventually found our room on our own. I have traveled all over Mexico and been to many true all inclusive resorts. This is not normal. When we checked in we tried to trade up to all inclusive. That was not possible but we were assured we would get special pricing at restaurants and buffet during our stay. That did not happen. The buffet was closed down for dinner for a so called Mexican night. The cost was twice the price of the regular price. We went to the other restaurants. Food prices were ridiculous. The food we did get was mall food. Terrible quality. Fast food. We couldn’t eat it. Breakfast was similar. Poor quality food. The only good thing was the young servers who attended us. They were pleasant and did there best. Check out was equally bad. The resort is tacky and the rooms are old and need updating. What a waste of our time and money
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

2/10 Terrible

Nelva

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very discriminatory towards people who are not foreigners, the room did not have hot water and the elevator did not work and my sister is disabled to walk, they did not offer us a change of room.
Stayed 2 nights in Mar 2024

6/10 Okay

David

Travelled with family and small children
Liked: Property conditions & facilities
Staff was friendly. Some really good servers along the pool. Room was clean. Food was average to good. Inability to order easy from the bar. The lines checking in and 30 minute wait to check out. Long lines waiting to be seated for breakfast are unnecessary. Construction project was going on for part of stay. Constant bother to buy merchandise on the beach. Dirty dishes and garage laying around hotel hallways daily. No life guard period on site.
Stayed 7 nights in Mar 2024

10/10 Excellent

Barry Joe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, spend a lot of time on beach and pool with grandkids, food that was included in the all inclusive was very good, especially the fiesta and Western theme nights. Nothing but great service and very clean.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was wonderful!
Stayed 7 nights in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Craig

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Just spent a week here “all inclusive” but depending on the wrist band colour, it stops at 11:00am the day you leave, even if you have to wait the day there before you fly out. The breakfast was good and so was the food you order around the pool but when you pay for a week all inclusive you only get 2 restaurants, which are sub par, otherwise you have to eat buffet. However, the western night buffet was so good and the pool servers were amazing! You have to sign a cheque for zero dollars every time, which you get used to but it is a very weird concept and not the traditional all inclusive. For that reason we would probably explore other resorts that don’t limit you when you pay good money.
Stayed 7 nights in Mar 2024

10/10 Excellent

Blanca P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experiencia todos muy amables muy recomendado!
Stayed 3 nights in Mar 2024
Response from The Management on 12 Mar 2024
Dear Mr. or Mrs. BLANCA, Thank you for taking the time to provide us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

10/10 Excellent

Andrea

Travelled with partner
The gardens and buildings were well kept
Stayed 3 nights in Mar 2024
Response from The Management on 12 Mar 2024
Dear Mrs. Andrea, Thank you for taking the time to provide us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

4/10 Poor

Connie

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Connie, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

6/10 Okay

Darlene Ann

Liked: Staff & service
We booked with Expedia, chose the Studio suite, which included a balcony, when we arrived requesting a balcony, we were put in an older building the balcony was big enough for one chair - all other units had large balcony. The other room they offered us only had 1 double bed. We also advised them our stove only had 1 burner and no one ever came to fix it. Resort itself was beautiful, food OK and expensive if you are not on their all inclusive plan
Stayed 10 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Darlene, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only issue we had was the pillows were lumpy and could be upgraded.
Stayed 21 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Alan,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

10/10 Excellent

Sanford, Gig Harbor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I have been coming to Paradise Village since the mid 1990s first with my kids and now with my grandkids. Great family resort for families. Great service and location.
Stayed 4 nights in Mar 2024
Response from The Management on 11 Mar 2024
Dear Sanford,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

8/10 Good

Sharalynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really do enjoy this resort and are returning guests. It is clean, fun, slightly crowded but very family friendly. There is something for everyone here and the food is great (however we didn't see the value in Myapan Mexican). A few things to be aware of is the check in can take a while. Their all inclusive is expensive but so are their reg food prices. This time we had some confusion where they did not register us as all-inclusive even though we expressed we wanted to be, while we waited for our room which was not ready we made purchases in the lounge assuming we had our all inclusive and knowing they offer a free welcome drink. The server handed us a bill at the end and when we then cleared up the confusion and properly paid for our all inclusive package they refused to refund the bill we just paid and that was extremely disappointing considering our room wasn't ready and we are paying all inclusive anyhow. Also be aware that every tab you close gets a receipt you need to sign with "option" to tip. Sometimes (esp around the pool) the service you receive will depend on your tips, even after the buffet we have been questioned on our tip amount when we really received no service other then coffees. Also the all inclusive drinks come in smaller serving sizes then reg customer purchases so we order 2 at a time;) All in all staff ( guests) are friendly, It is a beautiful/ well maintained resort, great accessibility to nearby shopping.
Stayed 7 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Sharalynn, On behalf of the Paradise Village group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

6/10 Okay

Gordon, Calgary

Travelled with family
Mediocre for an all inclusive. Because it’s a mixed resort with all-inclusive and seasonal timeshare holders, the offers for all-inclusive is limited. You need to pay extra for certain items on the menus that should really be all inclusive. There’s also a tip expectation on the inflated resort prices…. Feel like puerto vallerta would be better experienced with an Airbnb and freedome to do what you want.
Stayed 6 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Gordon, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean, good food, great beach. Check in and check out takes a little longer than desired. Having to sign a receipt each and every time you eat is a little bothersome. Starbucks and grocery store 2 minute walk. I would upgrade the room to make sure you get a balcony.
Stayed 10 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Donna, On behalf of the Paradise Village group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

2/10 Terrible

Alexander

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Liked the ocean, beaches and pools, restaurants nearby. Disliked - room was a motel type, no window (Tonina bldg), facing parking/loading dock. The hotel seems all-inclusive in Expedia, but it was NOT. They offered to buy AI on site for major dollares. Many members-only areas, time-share agents, etc.
Stayed 3 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Alexander, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

2/10 Terrible

Mitchell

Disliked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Mitchell,On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parrots and tiger were an unacspected treat.
Stayed 7 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear John, On behalf of the Paradise Village group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

8/10 Good

Peter

Stayed 3 nights in Feb 2024

8/10 Good

Jan

Travelled with family
Liked: Amenities, property conditions & facilities
Updates look terrific!
Stayed 7 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Jan, On behalf of the Paradise Village group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise Village has great Beach, just wish you could book the Palapas Online. Even though we didn't book we still found a spot at the back. Staff were around to help too! The waiters on the beach are excellent! Everyone is so friendly, and guests seem very happy. We didn’t do the all-inclusive so we used the kitchen for several meals. It was very basic, but worked for the week we were there. Maid staff were very nice too and got us some dish soap, or they did the dishes for us, if we left any not done. My only complaint was no blankets on the beds, just a sheet and bedspread. My Mother and I were a little chilly at night. My Mom is 84 and she loved Paradise Village! We had a lot of fun :) watching the shows and eating at 2 of their Restaurants which were excellent! Skybar and Mayapan , reservations were easy to make the day before. We have relatives in Nuevo with a car so they took us to Walmart for Groceries, the little store across the street is basic and expensive. Lots of Restaurants at the little Mall that are very good too. Tons of families here and the kids seemed to be having alot of fun at the pool and they have a kids Club. The Parrots they have onsite are gorgeous and only noisy before feeding time , they is a Tiger Daisy too, I felt so bad for her all alone in her cage. A man told me her brother died a couple of years ago. She looks well looked after, but still breaks my heart. The property is beautiful, rooms getting old, we adjusted air conditioning
Stayed 7 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Laura, On behalf of the Paradise Village group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Easy shopping options nice gym excellent spa services what is negative is not enough lawn chairs to accommodate the amount of guests
Stayed 14 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Angela,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

4/10 Poor

Micah

Travelled with group
Do not get the all inclusive at this property. You get draft beer and cold food. If you like cheep buffet food you will enjoy it.
Stayed 2 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Micah, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 Excellent

Ashley

Stayed 9 nights in Feb 2024

10/10 Excellent

Trevor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice well kept property
Stayed 7 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Trevor,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

6/10 Okay

Christa

Travelled with group
Liked: Cleanliness, amenities
We stayed in the Tonina Tower which is not near the beach, but by the shopping mall. We had booked through Expedia and only had the breakfast included. Our room included a kitchenette. We were first put in a room on the second floor right above the taxi station where tour buses would pull up, people would be talking and also where you could hear the birds in the aviary so it was NOISY. I requested a room change and after that, it wasn't nearly as noisy. We moved to a room near the Italian restaurant and it was much quieter. We liked being near the mall/grocery market/Starbucks as it was a quick walk. We booked through Expedia though, and I got the feeling that Expedia bookings get the dregs of the rooms. The room was rather bland--not even any artwork on the walls. The bathroom was small. The pillows, for me, were like concrete so had to request softer pillows. The resort was busy as it was the high season. The breakfast buffet was OK, but not stellar. It had a nice location with views of the beach and marina, though. The beach lounge chairs were always limited in number unless it was later in the day. However, we enjoyed it for the most part and there were amenities such as the spa, gym and exchange window.
Stayed 6 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Christa, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

8/10 Good

david

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Require a few more pool waiters to look after food and drink ordering . Other than that , we had a great experience , this been our 2nd visit to Paradise Village . The 2 specialty restaurants very fantastic ! Would be nice to have a simpler system with less room number and signature requirements for simple things like a water or drink ordering. Nice family destination.
Stayed 7 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear David, On behalf of the Paradise Village group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Pam, On behalf of the Paradise Village group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

8/10 Good

joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Joelle, On behalf of the Paradise Village group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 Excellent

Lori, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach
Stayed 4 nights in Feb 2024
Response from The Management on 11 Mar 2024
Dear Lori,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

4/10 Poor

MAHDIYEH

Disliked: Cleanliness, amenities
Stayed for two weeks . I had to repeatedly complain about the noise at bedtime , changed my room . Still noisy at night . They have no control of night shift stuff noise and guests which impacting my sleep. Despite the resort's beauty and friendly staff, the constant disturbance and boring food make it a one-star experience for me.
Stayed 7 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Mahdiyeh, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

6/10 Okay

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were in the farthest room away and whenever we needed a ride we just called the bell boys and asked for a ride, they quickly came and picked us up. All inclusive doesn’t mean all inclusive a lot of things were limited, food, drinks, and the time you could get a drink, nothing after 1030 pm. The special nights were fun we had Western and Mexician. Missed opportunity for your nightly shows, the ones we saw were okay but they weren’t every night. There is very limited night life, the restaurant upstairs needs to play different music, have theme nights and you could have a gold mind up there. Your entertainment crew around the pool were great, we participated in most events during the day. Had an okay time but probably won’t be back not for the price.
Stayed 7 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Loretta, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 Excellent

Patricia Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
been there before, and will probably be back
Stayed 10 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Patricia,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

4/10 Poor

Pat

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are not like the pictures. Old and smelled
Stayed 7 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Pat, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff. Always going the extra mile for you. Mya 3rd time here. Many more to come. Special thanks to Merio and Kristi. For there time and care shown to my trip.
Stayed 11 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Rodney,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

2/10 Terrible

Shahab

Travelled with family
Disliked: Cleanliness, staff & service
Unfortunately I didn’t like the way their on site sales team was pushing to sell the time share. The sales person was really nice but the Sales manager was extremely unprofessional and wasn’t ready to hear no when I didn’t like the offer. The presentation was supposed to be 1.5 hours and he didn’t respect our time and wasted around 4 hours of our day. Disappointed and won’t recommend this resort,
Stayed 4 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Shahab, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

6/10 Okay

Christina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Outdated facility. Staff not friendly and were not informative. Food was average.
Stayed 3 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Christina, On behalf of the Paradise Village Group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

8/10 Good

Lorell Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and staff was excellent. Everything filled up fast at pool and beach. People would go down in morning and put books and towells on chairs but not use them for several hours. I didnt like that.
Stayed 5 nights in Jan 2024
Response from The Management on 11 Mar 2024
Dear Lorell, On behalf of the Paradise Village group, we would like to thank you for taking the time to share us your experience about your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.