Greeted with sparkling cider, a Pillow Menu, Aroma Menu (for the room, I picked vanilla), and a 5-minute shoulder massage for each of us. When we got to our beautiful room, there was a bottle of wine and a lovely plate of fruit waiting for us. Our room wasn't huge, but it was sufficient. There was a Jacuzzi tub with folding doors that opened into the bedroom and view of the ocean. The "kitchen" area had a sink, coffee pot, and small refrigerator; a microwave would have been nice. Our balcony was small with chairs, no loungers, but this resort is right on the beach so we felt we were sitting right over the ocean when we were on the balcony; it was great! We were able to walk to the Malecon/downtown area either on the beach or on the street and did so several times. We ate downtown and at a couple of the restaurants at Villa Premiere. The food at Premiere was excellent but we always felt we needed to be dressed up to go to the restaurants there so ordered room service a few times; it was EXCELLENT! And we have never experienced such wonderful Turn Down Service before; amazing! I had a massage that was wonderful and the Spa was beautiful. The staff was so accommodating and the resort was lovely; we will absolutely plan to stay here every time we visit Puerto Vallarta. We did not enjoy the sales presentation and know better than to agree to them no matter what free gifts we get...not worth the 3 hours, even though they say only 90 min. Just say NO. But stay here!!
We traveled for the first time with our 21 month old daughter so were a little nervous how it would all come together. Grand Velas did all we could have expected and more. Great staff, great food, and they did literally everything we asked them. Brought us milk to the room whenever we needed it, let us check out late so our daughter could get a nap in before the long trip home, you name it, they delivered. The pool was awesome and it's 50 yards from the ocean which is a nice effect. The restaurants are amazing, but be aware- room service food does not match the 5 star restaurant food.
Great Resort. Basically every room has an ocean view, with higher levels having a little better views. 1st for views aren't much, but you do have your own swim out pool which is nice for when you meet new people and get to use that swim out pool at night when the main pools are closed. Do yourself a favor and stay in the Preferred Club, worth the little bit extra money. Tell them it's your Honeymoon before you arrive and get some nice little extras during your stay. If you can put up with an hour or two "presentation" (sales pitch for Vacation Club) you can get some nice Free stuff during your stay. I recommend their Spa; check out the hydro therapy treatment, it was pretty sweet. The food was good, with a nice selection of different restaurants on site. All the staff members were excellent and go above and beyond to make sure you have a great time. Whether getting drinks all day by the pool, walking on the beach, meeting great new people from all over the world, or going out on different excursions (try the extreme adventure zip lining one - awesome) everything about Puerto Vallarta and Secrets was simply amazing. Didn't want to leave, and can't wait to go back.
I love to recommend this place to everyone. From A to Z everything was outstanding and perfect if I want to say the name of staff I should name everyone from bell boy and reception to kitchen and resturant and bartender in general everyone was a plus and we love it. Food was excellent and drink also. I want to thank everyone even expedia . We have plan to back there soon.
I stayed here for nine days and just arrived home. My girlfriend and I had a swim out suite on the Now Amber. This was our second visit in 2 years. We had a few problems but the staff dealt with them quickly and effectively. First we had to move away from a noisy suite --which the staff arranged within a couple of hours of our first reporting it. Then we were unhappy with the cleanliness of the second suite's patio and the front desk sent someone right away.
Beautiful place, wonderful food, very nice pools -- and excellent staff who were consistently cheerful and helpful.
Overall we were very pleased with barcelo puerto Vallarta. The food was good, room was beautiful, hotel was very nice and updated. Service was not great but not horrible. The language barrier was a little worse there than other places we have visited in Mexico but we managed. We would Definately stay at this hotel again and probably request the same room as we loved our view! 1701:)
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