Front of property

Reviews of Krystal Vallarta

3.5 out of 5
Krystal Vallarta
Avenida Las Garzas, Puerto Vallarta, JAL

Reviews

6.6
Rating 10 - Excellent. 231 out of 1002 reviews" "
Rating 8 - Good. 260 out of 1002 reviews" "
Rating 6 - Okay. 201 out of 1002 reviews" "
Rating 4 - Poor. 153 out of 1002 reviews" "
Rating 2 - Terrible. 157 out of 1002 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Maximiliano

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room i got has the sink clogged and it would make a loud noise every time we would flush the toilet and took for ever for the noise to go away. The 1st time we stayed here it was perfect but this time we noticed how terrible the rooms were. They also forgot to clean the ceiling fan and had dust all over.
Stayed 1 night in Apr 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
Dear guest:Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day.We hope to have you back with us soon.Regards!!

2/10 Terrible

Kassandra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place has lots of rude people , the room was not what we paid for and they said since we booked it with Expedia we got water ever was available
Stayed 3 nights in Apr 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
Dear guest:Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day.We hope to have you back with us soon.Regards!!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Apr 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
Realmente apreciamos que se haya tomado el tiempo de compartir su experiencia con otros viajeros en este sitio. Esperamos verlo en futuras visitas a Puerto Vallarta.

6/10 Okay

Ramon

La comida y meseros no estaban de buen carácter
Stayed 1 night in Apr 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
Valoramos sus comentarios y esperamos tener la oportunidad de recibirles nuevamente en el futuro para ofrecerles una experiencia mucho más positiva. Agradecemos que haya compartido sus observaciones para que podamos trabajar en áreas de mejora.

6/10 Okay

Christopher

Couldn’t get a pool or beach chair
Stayed 1 night in Apr 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.

10/10 Excellent

Kiran

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the room we had it had ocean side view
Stayed 7 nights in Feb 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.We truly appreciate you for taking the time to share your experience with other travelers on this site. We hope to see you on future visits to Puerto Vallarta.

2/10 Terrible

Thomas

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
Le agradecemos sinceramente por tomarse el tiempo de compartir sus comentarios sobre su experiencia en Hotel Krystal Puerto Vallarta . Valoramos mucho sus observaciones y lamentamos que no hayamos cumplido completamente con sus expectativas.Tomamos estos comentarios muy en serio y los compartiremos con nuestro equipo de gestión para evaluar áreas de mejora.Agradecemos su visita y esperamos tener la oportunidad de recibirlos nuevamente en el futuro y ofrecerles una mejor experiencia.Cordialmente,

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service
Its a nice place with close shopping and dining
Stayed 2 nights in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, geeat ocean view from balcony,quiet. More than happy with the value fornthe price. Just rented a room as we do not do all inclusives.
Stayed 11 nights in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to the beach. Was generally quiet and peaceful.
Stayed 1 night in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.

10/10 Excellent

Sakthivel

Overall good stay
Stayed 3 nights in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.

4/10 Poor

Jesse

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
Lamentamos mucho que en esta ocasión no hayamos cumplido sus expectativas. Le aseguramos estaremos trabajando arduamente para mejorar las experiencias de nuestros huéspedes para lograr el servicio que nos caracteriza.

8/10 Good

Martha

Travelled with partner
Great value for your money but the building is old and so is everything else in there. My husband and I put the mattress on the floor because it was so saggy that we’d wake each other up. I had the European plan but the food didn’t look good at all.
Stayed 10 nights in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel on the beach. Rooms are minimalistic but clean. Recommended if you aren't planning on spending a lot of time in the room.
Stayed 6 nights in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
We truly appreciate you for taking the time to share your experience with other travelers on this site. We hope to see you on future visits to Puerto Vallarta.

6/10 Okay

Zazil, Stockton

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Pools and restaurants where inferior to many competitors
Stayed 10 nights in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
We truly appreciate your comments. However, we're surprised of your experience, and we apologize for any inconvenience you may have felt during your stay at. We can assure you that our Food and Beverages Manager will follow up.We hope to have the opportunity to host you in the near future.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the fact that is close to the airport to the marina since we had to go to the port for 3 of our tours and also within walking distance from 2 major shopping centers.
Stayed 7 nights in Mar 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.

8/10 Good

Eric, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The little town ambient was great! entering the property and feeling in a small community. Did not like is that installations and equipment are aging. The tower we stay had to large water leaks in the lobby. The crew repaired but it gave the feeling of not a perfect stay due to this maintenance issue. The people were amazing in their service. We reported a clogged drain in the shower, it was repaired same day.
Stayed 7 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.Best regards

2/10 Terrible

Zuly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has dirty, holes on the wall and headboard lines dirty and stained. Bathtub cracked dirty and stained. Toilet stained and dirty. Horrible conditions. Checked out the next day. Ended in staying at “los tules puerto Vallarta” for the same price. The place was nice and clean, ambiance was great! Kristal is a false advertisement that place is horrible conditions.
Stayed 4 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.

8/10 Good

randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A village like atmosphere with a great beach but very cold pools.
Stayed 1 night in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.Best regards

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel for room reasonsble but daily all inclusive high for meals......vrrh noisey air conditioners and toilet had high screaching sound but over all would go back
Stayed 7 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself, we will work hardly in our mantenance.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor was the. Best
Stayed 21 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.

6/10 Okay

Colin

Travelled with family
Had the buffet once and went off property for the rest. AC didn't work 4/9 nights. Kids club opened once and wasn't much to do. Playground one of two slides had a gaping hole in it. Nice beach. Rooms were fine but five hangers for a family of four and no where else to put clothes.
Stayed 9 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day.We hope to have you back with us soon.Regards!!

4/10 Poor

Gary

Liked: Staff & service
The food was not well prepared, Vegetables were hardly ever cooked, the food was always cold. The odd item was warm, if you were lucky. Oatmeal was only food that was consistently good and hot. Cleaning staff ok.
Stayed 28 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.Best regards

4/10 Poor

Gilbert John

Travelled with partner
Good location. grounds were clean the hotel needs updating . Air did work for
Stayed 14 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day.We hope to have you back with us soon.Regards!!

8/10 Good

Jane

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.

4/10 Poor

GUILLERMO DIAZ

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property is in a good location and personnel are nice and attentive. However, property needs LOTS of maintenance. A/C was not working in the whole tower we were staying at and we were not told about it until we complained to the front desk. We got moved to another tower with a nice view, but room was poorly maintained, had no shower or toilet door (looked like they attempted to remodel but place the room back in service before it was ready). Got moved another time because we preferred no AC but working room. I believe we should not have to make that decision. It was disappointing and frustrating, so we will never be coming back there.
Stayed 7 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

6/10 Okay

Edith, SAN YSIDRO

Travelled with family
Liked: Cleanliness
Hotel viejo pero muy limpio y con una ubicacion excelente
Stayed 3 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Agradecemos su preferencia y comentarios, trabajaremos en las áreas de oportunidad para brindarles a ustedes un mejor servicio.

2/10 Terrible

Stevie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad.
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

2/10 Terrible

Serge

Stayed 5 nights in Feb 2024
Response from Gerente de Calidad/Quality & guest servicesManager on 16 Apr 2024
Lamentamos mucho que en esta ocasión no hayamos cumplido sus expectativas. Le aseguramos estaremos trabajando arduamente para mejorar las experiencias de nuestros huéspedes para lograr el servicio que nos caracteriza.

6/10 Okay

Julie

Travelled with partner
Disliked: Amenities
Property is aging Reception area could use a face lift . Room was clean and bed comfy Like the proximity to restaurants and down town
Stayed 1 night in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service, property conditions & facilities
El hotel me pareció un poco sucio y los de recepción se tardaron mucho porque estaban atendiendo a unas personas, la tardanza fue de más de 30 minutos y solo estaban yo en la fila, no había nadie antes que yo, más los que estaban atendiendo
Stayed 1 night in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Agradecemos mucho su preferencia y sus comentarios.Tomaremos acción en los detalles que nos comenta para mejorar nuestro servicio y calidad.

2/10 Terrible

Ana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A/C broken humid and hot was not informed when check in. And remain broken the whole time we were there horrible could not sleep at nights.
Stayed 2 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

2/10 Terrible

Mary L

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t have any AC the entire time
Stayed 4 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was old and in need of work,service was bad and you where charged for everthing and anything , wont ever go back.
Stayed 7 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

4/10 Poor

Richard

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is falling apart. Feels like an authentic Mexican third world charm hacienda. Rooms have doors that barely shut, tiles that pop when you walk on them, views that save time having to use camera. Amazing beach front, with no beach amenities. The gym has 40 year old equipment that has broken cables, wobbly creaky cardio machines, and situated in a heat tank. However the nightly entertainment is even more lack luster, with Projected You-tube karaoke and limited uncomfortable seating for all! This is a one stop, lack of service, mind numbing hotel catering to low expectations and broken dreams.
Stayed 3 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

4/10 Poor

Dominick

Travelled with partner
Disliked: Cleanliness
This is not the caliber hotel we are used to. The rating listed in my opinion is much higher than they deserve! Very deceiving! Pool area is nice. No privacy in the room….you can hear everything in the room next to us! If you’re not all inclusive they ignore you. There’s always things they forget…like water, coffee,towels…etc. But try and get what they forgot….it’s frustrating to say the least! The bellboys are the only salvation…they are very friendly and helpful! Needless to say this is our first visit to Puerto Vallarta and most likely the last!
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

4/10 Poor

Elizabeth

Disliked: Amenities, property conditions & facilities
Rooms are disgusting. Thin walls. Filthy ceiling fan. No dresser drawers (2 week stay). If you are a la carte dining the wait-staff cannot take an order. Signing to the room means you have to pre-guarantee an amount on your credit card. This is a 2-star property touted as a 4!
Stayed 14 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

6/10 Okay

Trudy

Disliked: Amenities, property conditions & facilities
Room was clean but a little rundown. They were patching the walls as I was moving in. No balcony chairs, no bath towels Called for wine glasses...one came the next day Too few beach and pool loungers No alternative milks for coffee Some if the waiters at Aquamarina were downright rude Pretty sure i was supposed to have a King bed. Got a room with 2 beds
Stayed 7 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

8/10 Good

Valentina

Liked: Cleanliness, staff & service, amenities
Beautiful view from the balcony of 5th floor, very good mattresses but too firm pillows. Too thin door with very wide gap underneath between two connected rooms make it very noisy. Very good and beautiful restaurant, kind lobby staff
Stayed 8 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness
The grounds at the crystal were beautiful ,the pools lovely although required some maintenance missing tiles everywhere,didn’t pay for all inclusive so can’t speak to that ,our room was in the tower it was very clean ,all except the mildew smell when the air conditioning was on ,we didn’t need it so it went away when shut off
Stayed 5 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Dear guest:We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.We truly appreciate you for taking the time to share your experience with other travelers on this site. We hope to see you on future visits to Puerto Vallarta.

4/10 Poor

Emine

Liked: Staff & service
Stayed 6 nights in Feb 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 11 Mar 2024
Gracias por tomarse el tiempo y dejarnos saber su calificación a nuestro servicio.

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach Access!!
Stayed 1 night in Jan 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.We truly appreciate you for taking the time to share your experience with other travelers on this site. We hope to see you on future visits to Puerto Vallarta.

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful View from the newer building, big beach that is not crowded - Staff was amazing !!
Stayed 7 nights in Jan 2024

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Staff & service
Very noisy, air condition unit from building beside runs non stop makes the room have constant noise 24/7. As well they don’t tell you your room is over top of where the band plays every other night. It was so loud you can’t hear your tv! Definetly would not recommend this. I’m so glad I didn’t order the food package.
Stayed 5 nights in Jan 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

2/10 Terrible

siridatar

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

8/10 Good

ilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is wonderful
Stayed 4 nights in Jan 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.We truly appreciate you for taking the time to share your experience with other travelers on this site. We hope to see you on future visits to Puerto Vallarta.

8/10 Good

Alejandro, Oakland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is efficient and very friendly, facilities clean but outdated. The resort is economical considering prime location
Stayed 21 nights in Jan 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.We truly appreciate you for taking the time to share your experience with other travelers on this site. We hope to see you on future visits to Puerto Vallarta.

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
It is a discount hotel. Do not expext luxury nor quality food. Good hotel for travelers on a strict budget.
Stayed 2 nights in Jan 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

6/10 Okay

Jonathan

Disliked: Amenities, property conditions & facilities
Some of the older buildings are in need of an upgrade. Some of the mattresses are too springy, especially in the tall block. The chairs with material look like they’ve never been cleaned. The walls for the bathrooms and even bedrooms need a repaint. The pictures on Expedia need to match the rooms available because otherwise you will book a room that looks one way online and another in person. Make sure you insist for the room you paid for and we’re expecting. Great bellboys and the managers did manage to resolve any issues I had swiftly. Phone and iron weren’t working in my room though.
Stayed 3 nights in Jan 2024
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on 27 Feb 2024
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.