Breakfast and lunch served

Reviews of Hotel Porto Allegro - Near Malecon

3 out of 5
Hotel Porto Allegro - Near Malecon
Calle Hidalgo No. 119, Puerto Vallarta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Porto Allegro was in a convenient location near all the sights of the Zona Romantica, malecon and old Puerto Vallarta. The complimentary breakfast on the rooftop patio even included a delicious omelet if you wanted!
Stayed 2 nights in Mar 2024
Response from Benedicto Rodriguez on 28 Mar 2024
Thank you for your opinion, it is very important to us, it motivates us to continue striving to improve our work towards our guests. I appreciate your comment so that future guests know about our service.

8/10 Good

Carl

Liked: Staff & service, amenities, property conditions & facilities
Clean friendly healpful , great free breakfast would stay anytime
Stayed 7 nights in Mar 2024
Response from Benedicto Rodriguez on 17 Mar 2024
Thank you for your opinion, it is very important to us, it motivates us to continue striving to serve our guests.

10/10 Excellent

steve

Liked: Cleanliness, staff & service
Perfect location. Quiet, clean and great staff
Stayed 2 nights in Mar 2024
Response from Benedicto Rodriguez on 16 Mar 2024
Thank you for your opinion, it is very important to us, it motivates us to strive to improve our work and future guests to know about our services.

8/10 Good

Britta

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff. Hotel very clean, even though some areas were dated. Excellent breakfast. Perfect location.
Stayed 13 nights in Feb 2024
Response from Benedicto Rodriguez on 4 Mar 2024
Gracias por su opinion, para nosotros es muy importante, nos motiva a seguir esforzandonos en nuestro servicio hacia nuestros huespedes.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room was really well appointed and clean. The staff were amazing. The free breakfast every morning was on point. Do you go at your ask for quickly and it was fresh and delicious with a lot of options. The location is great because it's very close to everything you want to do in Port of Vallarta. Overall I would recommend this place any day. coming back next year.
Stayed 10 nights in Feb 2024
Response from Benedicto Rodriguez on 1 Mar 2024
Thank you for your attention, for us it is very important, it motivates us to continue striving in our work, I will pass it on to our staff and it encourages them to improve their service towards our guests, I appreciate the comment as it helps future guests to know about our service.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Benedicto Rodriguez on 2 Mar 2024
Thank you for your rating, it is very important to us, it motivates us to continue striving in our service to our guests.

8/10 Good

Lea

Travelled with partner
Liked: Cleanliness, staff & service
Great location and staff was very friendly and helpful with any requests.
Stayed 1 night in Feb 2024
Response from Benedicto Rodriguez on 24 Feb 2024
Thank you for your opinion, it is very important to us, I will pass it on to our staff, it motivates them to continue striving in their service to our guests.

10/10 Excellent

angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! So close to beach, shopping, restaurants, bars, and right by the Rio Cuale. Comfortable clean king bed, lots of natural light, fridge in room and helpful staff
Stayed 2 nights in Feb 2024
Response from Benedicto Rodriguez on 22 Feb 2024
Thank you for your opinion, it is very important to us, it motivates us to continue striving in our work and future guests to know about our service.

10/10 Excellent

Peter

Stayed 4 nights in Feb 2024
Response from Benedicto Rodriguez on 20 Mar 2024
Thank you for your rating, it is very important to us, I will forward it to our staff, it motivates us to improve the service to our guests.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean hotel. It was also in a great location it also had a wonderful inclusive breakfast
Stayed 2 nights in Feb 2024
Response from Benedicto Rodriguez on 23 Feb 2024
Thank you for your opinion, it is very important to us, it motivates us to continue improving our service to our guests.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Benedicto Rodriguez on 18 Feb 2024
Thank you for your rating, it is very important to us, it motivates us to continue striving to improve our service.

8/10 Good

RICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location.
Stayed 4 nights in Feb 2024
Response from Benedicto Rodriguez on 17 Feb 2024
Thank you for your opinion, it is very important to us. motivates us to continue striving to improve our service to our guests

10/10 Excellent

Craig, St. Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Porto Allegro is a fantastic property, ideally situated in Centro, very close to the malecon and Romantic Zone and all of the restaurants and bars within the area. Even with this proximity, it was very tranquil in the evening, much more than I expected. The property is kept immaculately clean and the staff is very friendly and helpful. The complimentary breakfast is simple but satisfactory. I cannot recommend it highly enough, and would absolutely stay here again on a future visit.
Stayed 6 nights in Jan 2024
Response from Benedicto Rodriguez on 12 Feb 2024
Thank you for your opinion, it is very important to us, I will pass it on to our staff, it motivates them to make an effort to serve our guests.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Benedicto Rodriguez on 20 Mar 2024
Thank you for your rating, it is very important to us, I will forward it to our staff, it motivates us to improve the service to our guests.

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
très bon petit hôtel, très bien situé et personnel aimable.
Stayed 9 nights in Jan 2024
Response from Benedicto Rodriguez on 2 Feb 2024
Merci pour votre avis, c'est très important pour nous, cela nous motive à continuer à nous efforcer d'améliorer notre service.

6/10 Okay

Martin Allan

Travelled with partner
Liked: Cleanliness, staff & service
Central to the Malecon What we didn't like was getting woke up every morning by the church bells that started at 7am and rang every half hour after that.
Stayed 7 nights in Jan 2024
Response from Benedicto Rodriguez on 3 Mar 2024
Thank you for your rating, for us it is very important, it motivates us to continue striving in our service towards our guests, an apology for the bells is one of the traditional characteristics of Puerto Vallarta

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean facility
Stayed 6 nights in Jan 2024
Response from Benedicto Rodriguez on 26 Jan 2024
Thank you for your opinion, it is very important to us, I will pass it on to our staff, it motivates them to continue striving to provide better service to our guests.

10/10 Excellent

Terry, Canmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Benedicto Rodriguez on 26 Jan 2024
Thank you for your rating, it is very important to us, I will forward it to our staff, it motivates them to continue striving to provide better service to our guests.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Benedicto Rodriguez on 26 Jan 2024
Thank you for your rating, it is very important to us, I will forward it to our staff, it motivates them to continue striving to provide better service to our guests.

8/10 Good

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything downtown. Bed is comfortable. Safe area. Also a safe in the room. Breakfast was really good. My only problem is that they raised the prices significantly.
Stayed 2 nights in Jan 2024
Response from Benedicto Rodriguez on 21 Jan 2024
Thank you for your opinion, for us it is very important, it motivates us to continue improving our service, we have had the prices since last year, the problem is that in Mexico the dollar is low and that causes it to rise in dollars, also in Mexico the Salaries have risen almost 55% in three years and in the long run that influences prices.

6/10 Okay

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the second time we stayed with you and the first time we received a bottle of wine. We came with another couple and they received a bottle of wine as well. The second time we stayed with the same couple and they received a bottle of wine but we were refused! Maybe it’s because we are a Gay couple! I also think they should have better towels and a place for clients to wash up when they are forced out of their room early and must wait for a late departure! For me customer service is the most important thing for clients to return and tell friends about your business which is service!!! The staff for breakfast are number one!
Stayed 2 nights in Jan 2024
Response from Benedicto Rodriguez on 14 Jan 2024
Hello, thank you for your opinion, for us it is very important, on Expedia they have a category for loyalty where you get a bottle of wine, you are not in that range, in our hotel we have never had any misogynistic attitude with anyone, whether by race , religion or sexual preference, for us all our guests are very important, in all hotels when you check out, the room is not cleaned, nor are the towels changed.

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. Breakfast included from a menu not a buffet. Good internet in room. I I will stay again
Stayed 3 nights in Jan 2024
Response from Benedicto Rodriguez on 12 Jan 2024
Thank you for your opinion, it is very important to us, I will pass it on to our staff, it motivates them to continue striving in their service to our guests.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the highlight. Great location.
Stayed 3 nights in Jan 2024
Response from Benedicto Rodriguez on 10 Jan 2024
Thank you for your opinion, it is very important to us, it motivates us to continue improving the service to our guests.

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Benedicto Rodriguez on 9 Jan 2024
Thank you for your rating, it is very important to us, it motivates us to continue improving our service to our guests.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there before. Always liked the hotel & staff. I enjoyed the morning breakast offering
Stayed 17 nights in Dec 2023
Response from Benedicto Rodriguez on 8 Jan 2024
Thank you for your opinion, it is very important for us to know that we continue to give our best service to our guests.

6/10 Okay

Anindita

Travelled with group
Liked: Cleanliness, staff & service
This place is a great find if the travel priority is access to the hotspots of PV. its 2 mins literally to the Malecon, a 2 min walm to multiple bridges that would lead to the Zone Romantica and restaurants etc . Walk score is fantastic ! The staff is very friendly and supportive. Got coffe package for room everyday along with 2 bottled of water in the room . I was on 3 floor : few things here... very noisy in the nights, rooms next to mine cud be loud and heard. There was one of my neighbours blasting music in their room and some family who was playing hide and seek in the corridors of this entire floor making it impossible to find some peace and quiet. not the hotel's fault i guess but worth mentioning. Bed is comfortable and AC and Fan combo worked perfectly to make my stay comfortable. I requested and got an ironing board and iron in room. There was nothing to complain about in terms of meeting basic needs.The breakfast was basic and felt like home . Loved the warmth of the cook and staff of the kitche. The waffles are to die for. Omlette is made to order . Again nothing fancy just the basic. Watchout !: elevator was out the entire time of my 8 night stay. I saw elderly people struggling to climb the stairs each time . rooms are NOT soundproof. Price to amenities quality ratio is where it might seem off. would definitely recommend to anyone who wants to stay close to the most happening area of PV.
Stayed 7 nights in Dec 2023
Response from Benedicto Rodriguez on 6 Jan 2024
Thank you for your opinion, for us it is very important, it motivates us to continue striving in the service towards our guests, I will pass it on to our staff, since it encourages them to continue improving their work. I appreciate your comment as it helps other guests know about our service, an apology for the elevator, unfortunately, the general control center of the elevator was damaged, it is a very special piece because of the 41 amp HP, we barely got it, it is It is difficult in Puerto Vallarta and in Mexico in general to get such specific parts for elevators.

10/10 Excellent

Regina

Stayed 1 night in Dec 2023
Response from Benedicto rodriguez on 22 Jan 2024
Thank you for your rating, it is very important to us, it motivates us to continue improving our service,

10/10 Excellent

Jeff

Stayed 1 night in Dec 2023
Response from Benedicto Rodriguez on 1 Jan 2024
Thank you for your rating, it is very important to us, it motivates us to continue striving in our service, I will forward it to our staff as it encourages them to improve their work towards our guests.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Basic Hotel in the Heart of Downtown
I was met at the drop off point by the bell boy. He wished my luggage away and took it up to my room. Check in process was smooth and quick. As soon as It was completed the bell boy took me to my room. Showed me how to work the tv and ac. Shortly afterwards, housekeeping showed up with my complimentary bottle of wine. I had a very nice little room with a jetted tub and little balcony. Short walk to the cathedral and Malecon. Lovely complimentary breakfast. Be sure to tip the bell boy, housekeeping and the breakfast employees!
Stayed 1 night in Dec 2023
Response from Benedicto Rodriguez on 27 Dec 2023
Thank you for your opinion, for us it is very important, I will pass it on to our collaborators, it motivates them to continue striving in their work, I appreciate your comment, it helps future guests to know about your services.

6/10 Okay

Wendy

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Benedicto Rodriguez on 27 Dec 2023
Thank you for your rating, it is very important to us, I will send it to our collaborators, it will motivate them to improve their service towards our guests.

10/10 Excellent

Derik

Stayed 4 nights in Dec 2023
Response from Benedicto Rodriguez on 14 Jan 2024
Thank you for your rating, it is very important to us, I will forward it to our staff, as it motivates them to continue making an effort to serve our guests.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful hotel in great location.
Great location. Great staff. Good breakfast (included). Large rooms. Comfortable beds and clean.
Stayed 1 night in Dec 2023
Response from Benedicto Rodriguez on 25 Dec 2023
Thank you for your opinion, it is very important to us, I will pass it on to our staff, it motivates them to continue striving to improve their service to our guests.

8/10 Good

James and Dawn, Lethbridge

Stayed 3 nights in Dec 2023
Response from Benedicto Rodriguez on 12 Jan 2024
Thank you for your rating, it is very important to us, I will forward it to our staff, it motivates them to continue striving in their service to our guests.

2/10 Terrible

D

Disliked: Staff & service, amenities, property conditions & facilities
Shabby place. Towel in my room on arrival had a hole in it and was stained (lipstick, I hope). Bowls and plates at breakfast were chipped.
Stayed 4 nights in Dec 2023
Response from Benedicto Rodriguez on 23 Dec 2023
Thank you for your opinion, it is very important to us, an apology for the problem with the towel, I already spoke with the housekeeper and the maid on your floor, it is inexcusable since we bought 400 new towels and that should not have happened.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Great people!
Hotel Porto Allegro is our favorite hotel in our favorite part of PV. It is a great base to experience and explore the Romantic Zone and Centro but still have some of the comforts of home. This was our second stay in thirteen months. The staff is great and very patient with a couple of gringos who want to practice their Spanish. Thanks to: Monica, Karen, and the cocinera (whose name I didn’t catch) who serve delicious a la carte breakfasts, Cynthia and all the camanistas for keeping our room and the common spaces so clean, Victor and the other front desk staff for their friendliness and assisting us when we needed business documents printed. Hope to be back soon!
Stayed 14 nights in Nov 2023
Response from Benedicto Rodriguez on 19 Dec 2023
Thank you for your opinion, it is very important to us, I will pass it on to our staff, it motivates them to continue making an effort in their work, I appreciate your comment, it helps future guests know about our service.

6/10 Okay

Raul

Stayed 2 nights in Dec 2023
Response from Benedicto Rodriguez on 20 Dec 2023
Gracias por su calificacion, para nosotros es muy importante, nos ayuda a esforzarnos mas en nuestro trabajo, para poder cumplir con nuestra mision de dar un servicio de exelecia.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice comfortable, modern room in a great location with a very nice breakfast.
Stayed 1 night in Dec 2023
Response from Benedicto Rodriguez on 18 Dec 2023
Thank you for your opinion, it is very important to us, it motivates us to continue striving in our work, I appreciate your comment, it will help future guests learn about our services.

10/10 Excellent

Leonel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In middle of town, hotel is clean, close to many things. A bit noisy, maybe double paned windows would help, while breakfast is good, maybe add more items to menu. (It’s not employees fault though) all in all, it’s a great place!
Stayed 9 nights in Dec 2023
Response from Benedicto Rodriguez on 18 Dec 2023
Thank you for your opinion, it is very important to us, it motivates us to continue striving in our work, I appreciate your comment, it will help future guests learn about our services.

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful, staff! Great breakfast!
Stayed 1 night in Dec 2023
Response from Benedicto Rodriguez on 18 Dec 2023
Thank you for your opinion, it is very important to us, it motivates us to continue striving in our work, I appreciate your comment, it will help future guests learn about our services.

10/10 Excellent

Heidi

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location. Clean. Great breakfast. Loved the views from the rooftop
Stayed 4 nights in Dec 2023
Response from Benedicto Rodriguez on 15 Dec 2023
Thank you for your opinion, for us it is very important, I will send it to our staff, it motivates them to continue striving to improve the service towards our guests.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Benedicto Rodriguez on 14 Dec 2023
Thank you for your rating, it is very important to us, I will forward it to our staff, as it motivates them to continue making an effort to serve our guests.

8/10 Good

Jose De Jesus Zepeda

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2023
Response from Benedicto Rodriguez on 2 Jan 2024
Thank you for your rating, it is very important to us, it motivates us to continue striving in our service, I will send it to our staff, it influences them to improve their work for our guests.

10/10 Excellent

Harold Edwin, REEDLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Benedicto Rodriguez on 13 Dec 2023
Thank you for your rating, it motivates us to continue striving to improve our service.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very pleasant, very clean facility.
Stayed 4 nights in Dec 2023
Response from Benedicto Rodriguez on 12 Dec 2023
Thank you for your opinion, it motivates us to continue striving to serve our guests.

10/10 Excellent

David k

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and close to shopping , dining and all the sights of the Malecon and Romantica zone areas. We would stay here again and talked so several people who had stayed here for several years. The breakfast is great with the friendly staff in the housekeeping and desk personnel.
Stayed 8 nights in Dec 2023
Response from Benedicto Rodriguez on 12 Dec 2023
Thank you for your opinion, it motivates us to continue striving in the service towards our guests. I will pass it on to our staff as it motivates them a lot.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff - so friendly and helpful. Great location - walk to Malecon in minutes. Awesome room and view. Delicious breakfast ordered from menu and not buffet style.
Stayed 7 nights in Nov 2023
Response from Benedicto Rodriguez on 10 Dec 2023
Thank you for your opinion, for us it is very important, it motivates us to continue striving in our service to our guests.

8/10 Good

Amador

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from Benedicto Rodriguez on 10 Dec 2023
Thank you for your rating, for us it is very important, it motivates us to continue striving in our service to our guests.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and the breakfast staff was very good as well. Room service was also good.
Stayed 6 nights in Nov 2023
Response from Benedicto Rodriguez on 5 Dec 2023
Thank you for your opinion, it is very important to us, it motivates us to continue striving in our work, I will pass it on to our collaborators and encourage them to improve their service to our guests.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Great location!
Stayed 8 nights in Nov 2023
Response from Benedicto Rodriguez on 5 Dec 2023
Thank you for your opinion, it is very important to us, it motivates us to continue striving in our work, I will pass it on to our collaborators and encourage them to improve their service to our guests.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, very close to everything
Stayed 7 nights in Nov 2023
Response from Benedicto Rodriguez on 5 Dec 2023
Thank you for your opinion, it is very important to us, it motivates us to continue striving in our work, I will pass it on to our collaborators and encourage them to improve their service to our guests.