3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Reviews of Canto del Sol Puerto Vallarta All Inclusive

3.5 out of 5
Canto del Sol Puerto Vallarta All Inclusive
Clemente Orozco 125, Zona Hotelera Norte, Puerto Vallarta

Reviews

7.6

Good

Rating 10 - Excellent. 631 out of 1830 reviews" "
Rating 8 - Good. 600 out of 1830 reviews" "
Rating 6 - Okay. 284 out of 1830 reviews" "
Rating 4 - Poor. 164 out of 1830 reviews" "
Rating 2 - Terrible. 151 out of 1830 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff here are great! Super friendly, helpful and hardworking. Older property but a lot of effort goes in to keeping it clean and comfortable.
Stayed 7 nights in Mar 2024

2/10 Terrible

Brad

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Was not allowed to use tennis courts and told was going to be charged for lights, not allowed to eat breakfast out in tables and chairs viewing the ocean, charged for pool towel card, unfriendly check in, laundry services not picked up when said it would be and never got picked up, food was unbearable, always questioned where we were going when we left the resort, plastic drink cups from pool bar not washed thoroughly and made some of our group sick. For the price we paid and supposed to be VIP we were not treated VIP
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 28 Mar 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

8/10 Good

raymond

Travelled with family
Liked: Cleanliness, amenities
It’s a safe place to stay
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 28 Mar 2024
Thank you for visiting us, we hope to see you soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it all
Stayed 3 nights in Mar 2024
Response from Canto del Sol on 28 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have complex food allergies and my diet was beautifully catered to. I think that the food selection was also incredible and tasty. The people working here were so polite and kind to us. The entertainment each night was outstanding. I lived being close to the beach
Stayed 12 nights in Mar 2024
Response from Canto del Sol on 27 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 Good

Curtis

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Great place. Beds suck!
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 28 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

2/10 Terrible

Emiliano Nevarez

Travelled with partner
Staff is amazing! Rooms need to be updated, we have been staying here for 3 years in a row. This year we decided it will be our last. Rooms need to be upgraded, bed was old very uncomfortable, every room we have stayed in smells like mold even though the rooms are extremely clean. Even though thought they offer a big menu all of the food has no flavor and all seems to taste the same sorry to say but it all tasted terrible, I did not finde one thing I enjoyed during our 8 day stay. Another disappointment was all liquor seemed to be on the lower end, no top shelf liquor was offered to us even though we were VIP guest. Will note definitely not be recommending or staying in this location again.
Stayed 8 nights in Mar 2024
Response from Canto del Sol on 27 Mar 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They have a lot of rules for everything dining, tennis, towels etc. not somewhere we will be going back to.
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 27 Mar 2024
We regret the inconvenience during your stay, our goal is for all our guests to enjoy their vacation, maintaining order and respect for all. We will continue to work to improve our service. Thank you.

6/10 Okay

Edward, Massapequa Park

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms that we booked were totally different from one another. We asked for rooms on the same floor and they said they weren’t available, but then we eventually got one. Spent almost two hours dealing with this nonsense.
Stayed 3 nights in Feb 2024
Response from Canto del Sol on 27 Mar 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

6/10 Okay

Mitsuyo

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Canto del Sol on 27 Mar 2024
Thank you for taking the time to evaluate our service. I would like to know a little more about your stay. And with it have the opportunity to improve our service and facilities

8/10 Good

Donna

Travelled with group
Liked: Amenities
Staff was friendly, water col and drinks flowing. There was always something there to eat.
Stayed 14 nights in Mar 2024
Response from Canto del Sol on 26 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 Good

Graham

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
As a VIP i didnt know what extras i had. It wasnt explained. It would ha w been nice to know if i got more then what i did. They didnt explain what there was to do or events either. With a bit more explaining it would have been better.
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 26 Mar 2024
First of all, we apologize for the inconvenience during your stay, and we welcome your feedback, which is very important to us, to improve our service.We will continue working to improve our service.

10/10 Excellent

Martha Alicia Vanegas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This resort has a good location, yes it may appear older as mentioned in other reviews however, it is very clean and honestly has all you need. The pools are nice as is the mini water park. The buffet is average, but the specialty restaurants are great, the staff at the Mexican restaurant were superb. I’ve been here twice and two people always stand out for me, Raul who helped us with our luggage and Pedro at the pool who kindly made sure we had food and drinks at all times. Thank you!!
Stayed 3 nights in Mar 2024
Response from Canto del Sol on 25 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 Excellent

Maria Socorro

Loved the menus delicious food My room need it a little TLC not much but over all very comfortable
Stayed 8 nights in Mar 2024
Response from Canto del Sol on 25 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

4/10 Poor

Ana Rosa

Disliked: Cleanliness, property conditions & facilities
I got stressed because they said they will charge $70 for a towel keys I couldn’t find. On my last day came back sick, from something new they put on the breakfast menu. That was the only thing different that I ate compared to my kids.
Stayed 4 nights in Mar 2024
Response from Canto del Sol on 26 Mar 2024
We regret the inconvenience you may have received during your stay, our goal is to take care of your stay and experience taking care of our facilities and everything that entails to achieve it. Canto del Sol has the H badge, which consists of taking care of 100% the quality, hygiene and management of food. Taking care of the health of all our guests. In advance we appreciate your comments, which we will review with the corresponding area. Thank you for staying at Canto del Sol!

6/10 Okay

Ryan

The resort all in all, was not bad, the servers were amazing but the bartenders always seemed to just be chatting with each other while people stood in line, usually will leave a tip but near the end of the trip, they didn't deserve one
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 25 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 Good

Dale Irene

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The staff were incredible, always keeping kids & people busy , very lively in a good way , the specialty restaurants were incredible, the buffet ok,the location is close to everything, you always felt safe . The resident iguanas were entertaining , definitely a family resort, will go there again
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 25 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

6/10 Okay

Kirstin

Travelled with family and small children
Disliked: Cleanliness
Staff were great! Friendly and accommodating. Property is old. Bathrooms always appear dirty, had to shower at off times if we wanted any hot water. Lots of areas of the hotel are out of use.
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 25 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 Good

Alicia

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall was a great stay
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 25 Mar 2024
Thank you fo visiting us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 Excellent

Jeffree

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Canto del sol was perfect for our family of 11! Great location! Delicious food! Amazing service from wonderful people who went above and beyond!! I highly recommend!! super kid friendly resort!!
Stayed 5 nights in Mar 2024
Response from Canto del Sol on 23 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 Excellent

SALIM

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel. Clean, safe, friendly staff.
Stayed 6 nights in Mar 2024
Response from Canto del Sol on 21 Mar 2024
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

6/10 Okay

Richard

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
I did not like the cats near the dining area. There seems to be fewer staff than in previous years. Rooms need upgrading. Sofas and chairs in lobby bar are worn out. The hotel no longer offers water sports (kayaks and paddle boards). The washrooms at the snack bar were closed.
Stayed 14 nights in Mar 2024
Response from Canto del Sol on 21 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

2/10 Terrible

Anita

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This was a "family oriented" resort, so there were many activities at the main pool daily that made quiet enjoyment impossible, from water aerobics to playing water polo or tossing around footballs in the water. There were a couple other pools but there was no paper maps for reference or acknowledgement of their locations during check in. Some weird foaming vomit looking stuff kept forming at one end of the pool that kept having to be addressed by the cleaning staff. The front desk staff were rude and changing bills (so I could give tips) was not an option. I ended up having to go out onto the main road and to a bank to change pesos to smaller peso bills. There is a chapel on the property I was never able to find. The food was mediocre at best with only the on demand foods meeting a higher standard. I don't know how you can mess up refried beans but they were bitter. Different rules applied different places for no apparent reason. The swim up bar was closed. Only closed top drink containers were alllowed near the pool, but you couldn't get the same drink container filled in the other bar, they would only pour it into a glass. The beds were hard and almost every channel on the tv was spanish. The two upsides were the half feral kittens and the iguanas on property. I would not return to this resort. Even if it was available at a lower price point.
Stayed 8 nights in Mar 2024
Response from Canto del Sol on 27 Mar 2024
We regret that the stay was not as good as you expected and we apologize for the inconvenience during your stay, and we welcome your feedback, which is very important to us, to improve our service.

10/10 Excellent

Indira Nadezhda Herrera

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is a great option! Staff very friendly!
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 21 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

6/10 Okay

Karen

Liked: Cleanliness
I've been staying at Canto for many years, it is again under new management, If you book on-line make sure when you check out you can stay at the pool and eat. I was booked out at 12 however my flight wasn't leaving until 5:00pm they would not allow me to go to the pool, eat or drink water. you could have a late check out for over 100.00 Canadian however not worth it for 2 hours.
Stayed 5 nights in Mar 2024
Response from Canto del Sol on 21 Mar 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

10/10 Excellent

Carman Michelle, Edmonton

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff, the location, the food and they serve premium alcohol what more can you ask for!
Stayed 17 nights in Feb 2024
Response from Canto del Sol on 21 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 Good

Katelyn

Travelled with group
Liked: Cleanliness, amenities
We just got home from a girls trip at Contó del Sol and here are just a few notes. The food selection was not huge, but decent quality. You get vouchers to book at the fancier restaurants for 1 out of every 2 days, I would recommend booking them as soon as you arrive, as they do book up. The designated smoking zone is directly in front of the main sitting area, so the wind from the ocean blows all the smoke up into the main sitting area all day long. Some of the buildings and rooms are across the street, there is a bridge connecting them, but it is a bit of a walk. There are 3 pools, one main pool and then the other 2 pools are quite a walk away, one is across the bridge, and the other is fairly far through some hallways to another area. Some of the grounds are a little rougher, walls and rooftops that need repairing, but they keep it clean. All of the chairs around the pool are “reserved” with a towel by guests by 9am so you have to be out there early if you want to be by the pool. Saturday and Sunday were extremely busy, barely any chairs to be found. Local vendors are all over the beach in front of the resort, always coming up and showing you what they have to sell. The staff were super nice, tipping is definitely expected, but they have great service, the drinks are made with all fresh blended fruit, security at the entrance to the resort by the beach 24/7. Clubs are nice and close, being downtown, I would recommend Strana, just a 5 minute walk.
Stayed 6 nights in Mar 2024
Response from Canto del Sol on 20 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

4/10 Poor

Ryan Mark

Travelled with family
Disliked: Amenities
The property isnt managed well. For a all inclusive ibwukd expect it to be easy to get to eat at each reatuarant. We went and ran a bit late and restraunt was empty and they woul not sear us. The shower wouldnt drain and tbey didnt fix it. No ice ans no refridgerator. The all inclusive drinks hwere nasty!!!
Stayed 4 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Stated 14 nights. Food options are great. If you can’t find something to eat that you like. Then go out & spend your money looking for something you like. These people that says it’s horrible I believe nothing will make them happy. What more can you ask for all the sun beach & great food for 14 days. People say oh it’s all Mexican well what do u expect your in Mexico. That’s a lie there’s a lot of options! People say they serve same thing from the night before not true. This is a super big resort if you pick to stay in mountain section there is a lot of walking to do but they do have elevators which a lot of resorts don’t. Yes it’s an older resort room are basic but your not here to stay in your room. It has everything you need. Is cleaned daily. I’ve watched people for 14 days & didn’t see anyone complaining at all. Lots of happy people enjoying there vacations. Drinks are spot on Super! Special dining options which are really good. 3 beautiful pools that are kept super clean. Taco bar a ceviche place that people love. Ice cream at ceviche bar. Super staff! Yes the staff are Mexican so do they understand most of what we are asking no! Again we are in Mexico you can’t expect them to. Believe me they speck more English then we speck Spanish. Staff caters to everyone here. All I can say is pay no attention to bad feedback people are just being cruel!😊 We loved are stay & would return in a heartbeat! We don’t want to leave! Donna
Response from Canto del Sol on 19 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

2/10 Terrible

Jody

Travelled with family
Disliked: Amenities
The fellow that was working at the front desk was rude and didn’t give me a chance to even speak.
Stayed 5 nights in Feb 2024
Response from Canto del Sol on 19 Mar 2024
First of all we apologize for the inconvenience during your stay, we will review what happened. Do you know the name of the person? Thank you for your comments, they are very important for us to improve our service.

8/10 Good

Manuel, Coon Rapids Mnm

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place very friendly super clean my family loves
Stayed 5 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

6/10 Okay

Lynn

Travelled with partner
Liked: Cleanliness
The staff is awesome , the property extremely clean, the heated pools very nice ( although it is time for some repairs) the food very disappointing , the buffet does not change and the only a la carte we enjoyed was the Italian . The rooms older but nice , patio where we stayed was only one chair wide , two people couldn’t sit outside . The palapa by the beach are so low that a child can hardly get under them ( they need to be raised )
Stayed 14 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

6/10 Okay

Timothy John

Travelled with family
Food at the buffet wasn’t the best.
Stayed 10 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas.We will love to know what is thath didnt like your in the buffet. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 Good

Marilyn Matilda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great resort. Food was great. Clean and comfortable. Friendly staff.
Stayed 8 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

6/10 Okay

April

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The food was terrible
Stayed 5 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
We regret that the stay was not as good as you expected. We will like to know what is that didnt like you. Thank you for helping us improve our service.

6/10 Okay

Debbie

Liked: Cleanliness
We have stayed here before. There was a few hiccups this time …. they were fixed staff is amazing.
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 Excellent

Blanca

Liked: Cleanliness, amenities, property conditions & facilities
I have been staying at Canto del Sol for about 15 years. The rooms and the whole resort are clean and the staff is great.
Stayed 3 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 Excellent

Surjit Singh

Liked: Cleanliness, property conditions & facilities
Specialty dinners , swimming pools and wide open beach
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

10/10 Excellent

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at Canto del Sol. The food was excellent, we enjoyed the great selections, including the ceviche restaurant. The pool was clean and fun to hang out in.
Stayed 5 nights in Feb 2024
Response from Canto del Sol on 19 Mar 2024
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

4/10 Poor

Trevor, Calgary

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
When we checked in we were not informed that we were VIP or of any perks. On our fourth day we asked why the difference in bands. We then found out that we could go to the a La carte restaurants every night without a reservation only after we stood in line for 30 minutes to book them for the week. Those restaurants were great! The food at the buffets were never really very warm but for the most part decent. The one bedroom suite on the mountain side is very dated and we didn’t have a fridge. It took two days to get one and they just left it outside our door we had to push it in. You are given two 500ml bottles of water for the stay and required to use the water machine in the lobby to refill them. The location of the hotel is great. Walking distance to everything. The beach, the pools and the grounds were very nice. The staff were all awesome. All in all we would not recommend this hotel.
Stayed 9 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

8/10 Good

Anita Helena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a good value hotel stay. We were in the mountainside property, it is just across the street or accessed by a pedway. It is not across the main street, just across a minor street and not a long walk. The room was renovated not long ago and was in good condition. The bed was a pillow top spring mattress and also in good condition. The sheets were too small for the thick mattress and so my wife and I resheeted the bed each time to ensure we didn't end up sleeping on the mattress alone by morning. The food was average to good at times. I thought they made great cream soups but was disappointed to find out the soup was store bought and not homemade. We tried all the specialty restaurants once and just stuck to the main buffet after that. Nothing wrong with them per se but just not very special. We spent a day at each pool. Found the luxury pool nice but that the kid's fountain to be quite loud. It should have a timer so it turns off when it is not used. The main pool is noisy, as to be expected. The music was alright, I wish they paid closer attention to the variety and mix over the span of say two weeks. Hearing "Fashionista" for the 3rd time in 2 days was not to my liking. The mountainside pool was nice too but needed more umbrellas (there were 4 unused ones by the restaurant that were unused, but not helpful when they are not at the pool). Bar hours at the mountain pool seemed short, closing at 6 pm would have been nicer. Pool temperatures were good.
Stayed 10 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 Excellent

George, St Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed there before. Front desk staff okay. Hospitality were excellent, dining staff very friendly and helpful. Pool was warm. Always found chaises but sometimes only in the sun. Pool towels were a good size, god condition and clean. They new we had VIP status, we had a different colored bracelet, but never noticed exactly what was different. Would stay again, enjoyed our time there and especially the Mexican restaurant.
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 16 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

6/10 Okay

TERRY

Disliked: Amenities, property conditions & facilities
Make your salad bar more accessible
Stayed 14 nights in Feb 2024
Response from Canto del Sol on 16 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

4/10 Poor

Domenico

Travelled with partner
Disliked: Property conditions & facilities
Average, pools ok, food is underwhelming to say the least… booze just ok. I won’t return to this place, glad I had another hotel for the rest of my vacation.
Stayed 2 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

8/10 Good

Varinder

Travelled with family
Liked: Cleanliness, amenities
Good Staff,closer to beach, clean. Food choices limited, more activities or entertainment might be beneficial for guests.
Stayed 7 nights in Mar 2024
Response from Canto del Sol on 19 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

4/10 Poor

CEANA

Disliked: Amenities, property conditions & facilities
They are charging for everything room keys towel keys even your ID band . Room are like regular hotel room not resort rooms old building Back sliding doors are not closed lock is broken
Stayed 3 nights in Mar 2024
Response from Canto del Sol on 14 Mar 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

10/10 Excellent

Sylvia J

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff in all parts of the resort are phenomenal. They really treat you like family. It's a happy and positive environment, we enjoyed getting to know some of the staff. Food was great, restaurants were really special. The atmosphere is very chill, no one is uptight, dress code is relaxed, property is kept absolutely spotless, there's always something to do, lots of pool space and chairs. The location is ideal to access everything in PV. The mountain side rooms seem to have an issue where the plumbing doesn't vent properly and the bathrooms in the room smell like sewage at night. Some nights it's very strong. But absolutely everything else was wonderful.
Stayed 14 nights in Feb 2024
Response from Canto del Sol on 13 Mar 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

6/10 Okay

Helena

Travelled with group
Disliked: Property conditions & facilities
The rooms are in serious need for improvement. Definitely needs a couch or recliner for comfort Needs another night table. We did ask for one but never got it. We pulled in plastic chairs from the tiny balcony to sit on when we went to the room. The maid did a wonderful job! We did make sure to show appreciation and left gifts and $ for her. Food was good but too much the same every day. Wine was very vinegary, most days couldn’t drink it. Staff was excellent, happy, friendly and respectful.
Stayed 14 nights in Feb 2024
Response from Canto del Sol on 13 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 Good

Roselynn

Travelled with group
Liked: Cleanliness
Pleasant stay! Make your dinner reservation once you arrive.
Stayed 6 nights in Mar 2024
Response from Canto del Sol on 13 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 Good

Kathleen

Liked: Cleanliness
The staff who work there are amazing. The hotel is older and shows its age, but the grounds and the pool are very well-maintained. The cocktails and beer are so so. Most cocktails seemed as if they were watered down. I didn’t like the small plastic cups they served your drinks in (unless you were in the lobby bar you could not get a real glass). To get service at the swim up bar, you must have your own travel mug with a lid. They will not serve you there otherwise. Overall, we were more than satisfied, considering the low price we paid.
Stayed 7 nights in Feb 2024
Response from Canto del Sol on 13 Mar 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.