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Reviews of Buenaventura Grand Hotel & Great Moments - All Inclusive

4 out of 5
Buenaventura Grand Hotel & Great Moments - All Inclusive
Avenida Mexico 1301, Puerto Vallarta, JAL

Reviews

7.8

Good

Rating 10 - Excellent. 421 out of 1007 reviews" "
Rating 8 - Good. 275 out of 1007 reviews" "
Rating 6 - Okay. 163 out of 1007 reviews" "
Rating 4 - Poor. 75 out of 1007 reviews" "
Rating 2 - Terrible. 73 out of 1007 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra, Orangevale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, the friendly staff, and the ability to walk to the Malecon and Zona Romantica.
Stayed 4 nights in Mar 2024

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Arturo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort-very friendly staff
Stayed 4 nights in Apr 2024
Response from Lic. Yadira Garcia on 17 Apr 2024
Dear Mr Arturo:On behalf of the Buenaventura Grand & Great Moments hotel, we are proud to know that we were able to meet all your expectations for a perfect vacation, in addition to feeling honored to have had the opportunity to be your resort on these vacations.We appreciate you giving us your positive comments about our facilities and staff.It is a real pleasure to hear that our efforts to faithfully represent the warmth and Mexican culture paid off and made your stay a memorable one. On the other hand, it will be a pleasure to share your warm words with our culinary team, we are sure that they will find great motivation in knowing that their diligent efforts to satisfy them paid off.We hope to become your favorite destination in Puerto Vallarta. Please, do not hesitate to contact us by this means when you decide to return; It will be a pleasure to assist you!Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Elizabeth de la

Travelled with family
Liked: Cleanliness, amenities
The hotel is beautiful and the location is great. Food was delicious and plenty of. The restaurant nestled in the back of the property boarding the beach has an amazing view of the sunset. The staff is very welcoming and attentive. Pools and amenities are very clean. The only issue we encountered was on our last day when our rooms did not get cleaned until 3 p.m., After complaining several times to the front desk, we were told that it was priority to clean the empty rooms for their new guest. Current guest were secondary. This was very disappointing for my 80 year old parents who were tired from being out all morning and instead of resting in their room, they had to wait in lobby for 2 hours. It was also very upsetting because it was clear that guest are only significant when they check-in.
Stayed 6 nights in Apr 2024
Response from Lic. Yadira Garcia on 17 Apr 2024
Dear Mrs Elizabeth:We appreciate your comments. It is an honor for us to know that you and your family really enjoyed the facilities and the service of the staff.We will continue to count on your preference and have the opportunity to be the setting for your next vacation.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Jesse M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit to both Puerto Vallarta and Buenaventura. At first we were disappointed that we opted for the honeymoon suite to celebrate our 35th anniversary. I honestly felt taken advantage of because the description stated it was overlooking the ocean. We were given room 1116 which has a tiny ocean view from the jacuzzi. Any view was impossible to see since it was blocked by the spa directly in front of our windows. To make it worse, the spa was undergoing renovations so we also had a great view of the workers hammering away. But then it got better. I talked to the front desk and they immediately apologized and fortunately there was another suite available. They moved us to the third floor and “Wow” what a difference. I have to say from that moment forward, everything went great and all the staff we came into contact with were both pleasant and helpful. The food selections were more than adequate and I tried something new each day. I would like to recognize Catherine the server at the buffet. She was extra friendly and treated us, as well as everyone else as valuable guests. The other person who we would like to mention is Dalia. Dalia is the girl who works the omelette-egg station. She treated everyone well no matter how busy she was, she always had a genuine smile. Although everyone we came in contact with was friendly, these two ladies were a pleasure to interact with. My wife and I enjoyed Buenaventura so much we are planning another visit this year.
Stayed 4 nights in Apr 2024
Response from Lic. Yadira Garcia on 17 Apr 2024
Dear Mr Jesse:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

6/10 Okay

sergio, Dayton

Travelled with family
Liked: Cleanliness, staff & service
I did not like the fees you have to pay if you loose the wristband
Stayed 5 nights in Apr 2024
Response from Lic. Yadira Garcia GENERAL MANAGER on 16 Apr 2024
Dear Mr Sergio:Thank you for choosing Hotel Buenaventura Grand & Great Moments for your vacations, we are sorry to hear that you had a very bad experience with us and we take this opportunity to apologize for the service failures you experienced during your stay. We will be happy to investigate your report. It is a pleasure to serve you and we appreciate that you have brought this to our attention to help you.SincerelyLic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Frank

Not the best value for the cost
Stayed 7 nights in Apr 2024
Response from Lic. Yadira Garcia GENERAL MANAGER on 16 Apr 2024
Dear Mr Frank:For all of us who collaborate at the Buenaventura Grand and Great Moments Hotel, your evaluation is very valuable and encourages us to continue serving you as you and your family deserve.However, we would have liked to have fully met your expectations. For this reason, your comments will be channeled to the corresponding areas for follow-up, since we are committed to always providing the best service to our guests.SincerelyLic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in town. Mostly friendly staff. Food was good. Overall good experience.
Stayed 4 nights in Apr 2024
Response from Lic. Yadira Garcia GENERAL MANAGER on 14 Apr 2024
Dear guest:We appreciate your comments. It is an honor for us to know that you and your family really enjoyed the facilities and the service of the staff.We will continue to count on your preference and have the opportunity to be the setting for your next vacation.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our 1st time staying at GB. The hotel is clean, friendly staff, but overall good location to el malecon. What we didnt like was the view we got after paying for ocean view/honeymoon suite. In reality we got a partial ocean view & view to the public side street. This was very disappointing.the room was fine but dont false advertise if you are not going be able to provide such room.also, the buffet had long wait lines just to get a table..we enjoyed the music in the lobby and clean pools. The beach is full of rocks so its only good to sunbathe but not swim.
Stayed 4 nights in Apr 2024
Response from Lic. Yadira Garcia GENERAL MANAGER on 14 Apr 2024
Dear guest:For all of us who collaborate at the Buenaventura Grand and Great Moments Hotel, your evaluation is very valuable and encourages us to continue serving you as you and your family deserve.However, we would have liked to have fully met your expectations. For this reason, your comments will be channeled to the corresponding areas for follow-up, since we are committed to always providing the best service to our guests.SincerelyLic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Aaron Jacob, Whittier

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service, Property was always clean.
Stayed 5 nights in Mar 2024
Response from Lic. Yadira Garcia on 11 Apr 2024
Dear Mr Jacob:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lic. Yadira Garcia on 11 Apr 2024
Dear Mr Elvin:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.To be honest:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Jennifer Erin Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property.
Stayed 6 nights in Apr 2024
Response from Lic. Yadira Garcia on 11 Apr 2024
Dear Mrs Erin:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Bruce Wayne

Liked: Cleanliness, property conditions & facilities
At first there were issues with the room, but after meeting with client services this was resolved. I found the staff to be very helpfull. I would recommend this hotel to anyone. The food was great with many options. I would return to this property in the future.
Stayed 7 nights in Mar 2024
Response from Lic. Yadira Garcia on 11 Apr 2024
Dear Mr Wayne:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way!
Stayed 7 nights in Mar 2024
Response from Lic. Yadira Garcia on 11 Apr 2024
Dear Mrs Rosemary:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

6/10 Okay

prakash

Travelled with group
Liked: Staff & service
Property Location was good.
Stayed 5 nights in Mar 2024
Response from Tatiana de Luna. Concierrge &Guest Service Manager on 7 Apr 2024
Thank you very much for your comments, they are of great help to us. Please could you tell us more about your stay and your three-star rating. I really appreciate your time in advance and we hope you can give us another opportunity to change your perception.

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good, but the food and loud music was not.
Stayed 7 nights in Mar 2024
Response from Lic. Yadira Garcia on 11 Apr 2024
Dear Mrs Roberta:On behalf of all the collaborators dedicated to serving with passion and commitment at Buenaventura Grand and Great Moments Hotel, we thank you for choosing us for your vacation stay; It is a pleasure for us to be able to serve you, to have been your host and to fulfill your expectations of quality and service and to have given you an extraordinary travel experience.Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve.We hope to see you back soon, thank you for your preference.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Enrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bartender Jorge by the pool. Made my daughter fall in love with this country and Vallarta. Can’t wait to bring her back! I’m originally from Mexico and my wife is American so this warms my heart to see my daughter lover her roots.
Stayed 2 nights in Apr 2024
Response from Lic. Yadira Garcia on 6 Apr 2024
Dear Mr Enrique:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

6/10 Okay

Jason

Travelled with family
Liked: Staff & service, amenities
Right near the Malecon and right in town
Stayed 6 nights in Mar 2024
Response from Lic. Yadira Garcia on 5 Apr 2024
Dear guest:On behalf of our staff that make up Buenaventura Grand and Great Moments Hotels, we would like to offer you an apology for the situations that occurred on your vacation. I understand that this does not compensate for the situation you had to go through, so I promise that our hotel is the best. We are working to improve all the aspects that you have just mentioned in your text.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

NILESH, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort in a great location. Amazing staff. We were on floor one by the stairs. Quite a bit of noise in hallways at night. I brought earplugs and needed them to sleep. Food in buffet was okay, a few times it was just warm, but the egg station was great!
Stayed 7 nights in Mar 2024
Response from Lic. Yadira Garcia on 4 Apr 2024
Dear Guest:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok place to stay I had a hard time at check in
Stayed 3 nights in Mar 2024
Response from Lic. Yadira Garcia on 4 Apr 2024
Dear guest:On behalf of our staff that make up Buenaventura Grand and Great Moments Hotels, we would like to offer you an apology for the situations that occurred on your vacation. I understand that this does not compensate for the situation you had to go through, so I promise that our hotel is the best. We are working to improve all the aspects that you have just mentioned in your text. But could you be so kind to give me more details about that bad experience.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the Malecon. A bit noisy at times however. Beautiful view, nice pools and very clean. Not many gluten-free options for my son who has celiac disease, but good buffet choices if you can eat everything. Snack bar at the pool was great and friendly servers ! Skybar has stunning view too.
Stayed 9 nights in Mar 2024
Response from Lic. Yadira Garcia on 2 Apr 2024
Good afternoon, dear Mrs. MariaWe are so glad to hear that you took the time to leave a comment about your stay with us at Buenaventura Grand Hotel and Great Moments. Please be sure that we will work on having more and better alternatives for gluten-free people, so they can also enjoy as much as everyone.Kind regards, Lic. Yadira Garcia General ManagerBuenaventura Grand Hotel and Great Moments

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the clean accommodations, an attentive staff, and the facility was very quiet late night for a good night's rest. What I did not care for was one of the pool areas was reserved for adults only, during a stay a couple of years ago, but wasn't the case this time, so many kids running around and screaming.
Stayed 5 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenaven on 1 Apr 2024
Dear Guest:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, the staff at the pool like Jorge and in the restaurant at night Oscar were super helpful and nice with us. Special mention to the girls at the kids club, Karla, Monse and noemily they were super nice with my kids always with a smile. Very nice resort and the food at the buffet was super delicious every day. Thank you wi will be back.
Stayed 4 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 1 Apr 2024
Dear Guest:On behalf of the Buenaventura Grand & Great Moments hotel, we are proud to know that we were able to meet all your expectations for a perfect vacation, in addition to feeling honored to have had the opportunity to be your resort on these vacations.We appreciate you giving us your positive comments about our facilities and staff.It is a real pleasure to hear that our efforts to faithfully represent the warmth and Mexican culture paid off and made your stay a memorable one. On the other hand, it will be a pleasure to share your warm words with our culinary team, we are sure that they will find great motivation in knowing that their diligent efforts to satisfy them paid off.We hope to become your favorite destination in Puerto Vallarta. Please, do not hesitate to contact us by this means when you decide to return; It will be a pleasure to assist you!Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Paul Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel and accommodations but small elevators, too much sunlight in bedroom and had to wear wristbands the whole time.
Stayed 4 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 1 Apr 2024
Dear guest:On behalf of all the collaborators dedicated to serving with passion and commitment at Buenaventura Grand and Great Moments Hotel, we thank you for choosing us for your vacation stay; It is a pleasure for us to be able to serve you, to have been your host and to fulfill your expectations of quality and service and to have given you an extraordinary travel experience.Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve.We hope to see you back soon, thank you for your preference.Sincerely:

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, easy to get to, and conveniently located. Facilities and food were also extremely good
Stayed 7 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 1 Apr 2024
Dear guest:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Wil

Stayed 5 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 1 Apr 2024
Dear guest:We are very happy and satisfied to have met your expectations and to see us favored with your 5-star evaluation. Please do not hesitate to visit us again to discover the different and new options that we constantly update both in the service of our restaurants and our exclusive beach access. It would also be an honor for us to receive you.For all of us who collaborate at the Hotel Buenaventura Grand and Great Moments, your evaluation is very valuable and they encourage us to continue serving you as you and your family deserve.Thank you.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Marisela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly snd helpful employees
Stayed 5 nights in Mar 2024
Response from Lic. Yadira Garcia on 30 Mar 2024
Good afternoon, dear Mrs. MariselaWe are so thankful that you took the time to leave us a comment about your stay with us at Buenaventura Grand Hotel and Great Moments. Thank you for highlighting our staff as one of the good parts of your experience, we will congratulate everyone for this good performance. We will gladly wait for you soon. Kind regards,Lic. Yadira GarciaGeneral ManagerBuenaventura Grand Hotel and Great Moments

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great, the staff was great, the location was great from downtown (El malecon). Food was ok but not great and walls/doors were thin. With that being said, I went during spring break and the room across from ours was fully of young people being loud and partying. Kept me up a few nights, not the hotels fault. Overall it was a good trip and family experience, kids club was great, staff had different activities every night, make it a week long trip and you'll see them all.
Stayed 6 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenaven on 29 Mar 2024
Dear guest:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.Sincerely:

8/10 Good

Stephen, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably a 3.5 star property but I would round up for a few reasons. The location is very convenient if you like to wander and plan to experience PV and not just stay on property. It has been recently renovated so the property is modern and clean however it is clean for an older hotel so expect very small rooms and low ceilings but newer paint and finishes. The food is fair to good. For a mid priced AI it is probably quite good but we are more used to much higher end properties so the differences were noticeable. Liquor and drink quality was mid level - definitely not premium but I am sure there are worse. Food quality was good but don’t expect anything more than good for what it is. The staff however is very friendly and they work hard. We dodged the time share people the whole time so be warned in advance and you can do the same. I would not stay here if I planned to stay at a resort the whole time and if I intended to eat every meal on site. I am sure some people do that but it would not be my choice for that. If you instead plan to eat breakfast and maybe lunch or possibly dinner but also walk into town and eat out a meal or two each day then this is a good choice. If you don’t drink though and won’t be drinking I think you’d likely be better off at a close by property where you are not paying for something you won’t use.
Stayed 3 nights in Mar 2024
Response from Lic. Yadira García on 27 Mar 2024
Good afternoon, dear Mr. StephenWe are so glad to hear that you took the time to leave a comment about your stay with us at Buenaventura Grand Hotel and Great Moments. Thank you so much for your very detailed comment, it is important for us to know what are doing good and the things that we can improve, please be sure that we will talk with the food and beverages department so they can improve the food a little bit more, just so we can meet your expectations next time. Kind regards,Lic. Yadira Garcia General ManagerBuenaventura Grand Hotel and Great Moments

4/10 Poor

MARK, billings

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location for local shopping and food, but for being all inclusive property had limited dining options and poor food quality.
Stayed 6 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 29 Mar 2024
Dear Guest:Thank you very much for choosing us as your first vacation option. First of all, as general manager of the Buenaventura Grand and Great Moments Hotel, I am very sorry to know that your rating was not the best for us. We promise that we will be in constant training with our staff so that these actions are not repeated and that you can also enjoy an excellent vacation stay on your next vacation. I really appreciate your time to let us know your experience, since for us the opinion of all our guests is of the utmost importance.We hope to have your honorable presence again for your next vacation in the company of your loved ones.Sincerely:

10/10 Excellent

Ale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in staff“Neri”and awesome bartenders at the pool “El Guero and Josue”! Buffet staff very attentive including the little lady at the waffle/ pizza station my daughter’s loved her.
Stayed 4 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 29 Mar 2024
Dear guest:We are very happy that your stay with us has been totally pleasant; We invite you to come back with us soon. At the same time we are happy to know that you enjoyed the variety of food that our 3 different restaurants offer for you and the whole family, trying to show a different facet of Mexican and international cuisine through our themed meals by States of the Mexican Republic. and countries of the world.With pleasure.

6/10 Okay

Fonda, Chatsworth

Stayed 4 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER on 16 Apr 2024
Dear Mrs Fonda:We appreciate your comments. It is an honor for us to know that you and your family really enjoyed the facilities and the service of the staff. We will share this comment with our staff and we are sure that it will serve as motivation, since we are committed to always providing the best service to our guests.We will reinforce the areas of opportunity that you mention, we ask you to give us the opportunity to serve you as you deserve.Cordially,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 10 nights in Dec 2023
Response from Lic. Yadira García on 27 Mar 2024
Good afternoon, dear Mrs. SarahWe are so glad to hear that you took the time to leave a comment about your stay with us at Buenaventura Grand Hotel and Great Moments. Thank you so much for your five out of five review is really important to us to know, when we are doing a good job, so we can continue with it. Kind regards,Lic. Yadira Garcia General ManagerBuenaventura Grand Hotel and Great Moments

4/10 Poor

Roula

Travelled with family
We were there at 12:00 ,room not ready they said come back at 3:00 .I when they said come in 15 minutes.I go back room stil not ready.I go back at 3:45 and they are like 20 people in line.I go to explain to the other side of the counter that my husband is 86 years old and just had chemo also he have COPD and he is very tired and can’t breathe.The girl was very rude and yelled at me to go in the line.I continue to explain that my husband needs to go to sleep can you please check if the room is ready.She again pointed and yelled at me there is the line.Very unprofessional and very rude.I was waiting another 15 minutes in line until another girl give me the key.So check in was at 4:00 a whole hour late .After that the rest of the staff was very nice and helpful.The food wasn’t good,meat was burnt most of the time.The breakfast and the desserts was amazing but lunch and dinner not.We stay a week at Occidental in Nuevo and the food there was amazing!Also the hotel is very noisy.The great thing is that is so close to PV and you can walk everywhere in the town.David and the rest of the staff were great!
Stayed 7 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 29 Mar 2024
Dear guest:We appreciate the time you take to share your comments with us in advance; I personally apologize for the lack of communication in which we have fallen; it would have been a lot of feedback to meet him and receive his impressions directly.At the Buenaventura Grand and Great Moments Hotel we take your comments and evaluations very seriously, so rest assured that we will speak with the staff who did not give you the correct attention and, above all, we will emphasize continuity with a request like yours.We regret not having met your expectations, we sincerely apologize and assure you that we will continue working to improve.Sincerely:

4/10 Poor

Bryant

Disliked: Staff & service
They make u feel less is you not a black or orange band
Stayed 3 nights in Mar 2024
Response from Tatiana de Luna / Concierge & Guest Service Manage on 26 Mar 2024
We are very sorry for this perception you have of us, I assure you that is not the case. Please give me the opportunity to obtain more information about the reason that motivated you to post this comment so that I can correct it as soon as possible. I very much appreciate the time you have taken to write to us and I am at your service to assist you personally.

8/10 Good

Engels Ernesto Hernandez

Stayed 7 nights in Mar 2024
Response from Lic. Yadira Garcia GERENTE GENERAL on 14 Apr 2024
Estimado Sr Hernandez:Agradecemos sus comentarios. Es para nosotros un honor saber que usted y su familia realmente disfrutaron de las instalaciones y servicio del personal.Esperamos seguir contando con su preferencia y tengamos la oportunidad de ser el escenario de sus próximas vacaciones.Atentamente,Lic. Yadira GarciaGERENTE GENERAL Hotel Buenaventura Grand and Great Moments

10/10 Excellent

Catherine Ruth

Stayed 5 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER on 14 Apr 2024
Dear Mrs Catherine:At Buenaventura Grand and great moments Hotel we are attentive to your needs; We appreciate your valuable comments as each one of them encourages us to continue providing the service and attention that you and your family deserve to fully enjoy your vacation. It is a pleasure for us to serve you; we hope to return soon.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
It was all great had a wonderful time
Stayed 9 nights in Mar 2024
Response from Yadira Garcia General Manager on 21 Mar 2024
Dear Mrs Susan:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Mary

Travelled with group
Great location,staff,service and food and drinks!
Stayed 7 nights in Mar 2024
Response from Yadira Garcia General Manager on 21 Mar 2024
Dear Mrs Mary:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, easily walkable. Lots of local shops. Great pool area
Stayed 6 nights in Mar 2024
Response from Lic. Yadira Garcia on 27 Mar 2024
Good afternoon, dear Mr. MarkWe are so glad to hear that you took the time to leave a comment about your stay with us at Buenaventura Grand Hotel and Great Moments. It is important for us to know that all of our hard work is showing, and that you gave us a four out of five review for your stay. Kind regards,Lic. Yadira Garcia General ManagerBuenaventura Grand Hotel and Great Moments

8/10 Good

Mackenzie Tailer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The food was good, service was good and location was perfect. Thank you for everything.
Stayed 6 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenaven on 21 Mar 2024
Dear guest:For all of us who collaborate at the Buenaventura Grand and Great Moments Hotel, your evaluation is very valuable and encourages us to continue serving you as you and your family deserve.However, we would have liked to have fully met your expectations. For this reason, your comments will be channeled to the corresponding areas for follow-up, since we are committed to always providing the best service to our guests.SincerelyLic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Arlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 4 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 21 Mar 2024
Dear Mrs Arlyn:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenaven on 21 Mar 2024
Dear guest:We appreciate your comments. It is an honor for us to know that you and your family really enjoyed the facilities and the service of the staff.We will continue to count on your preference and have the opportunity to be the setting for your next vacation.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

andrew Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet was not good.
Stayed 7 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 21 Mar 2024
Gud Evening Mr Earl:Tkank you so much for your comments. Could you be so kind to tell me more details of this situation.Kind Regards

10/10 Excellent

Christine Lynn Meister

Stayed 7 nights in Mar 2024
Response from Lic. Yadira Garcia on 11 Apr 2024
Dear Mrs Lynn:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Gail

Much better than I thought it would be. Great resort, excellent location. I’m planning on coming back again soon.
Stayed 3 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenaven on 21 Mar 2024
Dear guest:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.To be honest:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

6/10 Okay

Mike

Travelled with group
Disliked: Staff & service, amenities
They only had 1 coffee urn out in the mornings, often you have to wait for coffee...or a cup, or cream, the key t6akeaway is ALWAYS WAITING. VERY NOISEY HOTEL!!! The hallways echo and guests are mostly people that never learned that you don't make noise in hotel hallways.
Stayed 9 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenaven on 21 Mar 2024
Dear Mr Mike:On behalf of our staff that make up Buenaventura Grand and Great Moments Hotels, we would like to offer you an apology for the situations that occurred on your vacation. I understand that this does not compensate for the situation you had to go through, so I promise that our hotel is the best. We are working to improve all the aspects that you have just mentioned in your text.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

10/10 Excellent

Donald Shawn, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 21 Mar 2024
Dear guest:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The food was not so great but the staff was awesome. I would stay there again.
Stayed 5 nights in Mar 2024
Response from Lic. Yadira Garcia GENERAL MANAGER Hotel Buenavent on 21 Mar 2024
Dear Mrs Debra:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments