We stayed for three nights in November and were completely satisfied with our experience at this hotel. The staff was super friendly and answered all my questions. Our room was amazing, #1102, right in the corner with windows on 2 walls, both ocean views. Within walking distance of so many great restaurants, shopping and of course the beach. Breakfast was a nice bonus also. We are definitely planning to come back to Puerto Rico in the future for a longer trip and would stay here again.
Misty from Wisconsin
Diamond Palace Hotel Casino offers extraordinary on-premises hospitality facilities- including three restaurants- a sky-high …More
They didn't have a record of my booking with expedia and I was stuck with a room with no wireless/cell service and no towels till one am despite paying for a double with wifi already. Luckily expedia was quick in getting me a good discount for my trouble when I called
"This hotel is an amazing place. Breathtaking views"
The beach on the island was so nice and the water was so warm we snorkeled and swam for hrs. We ate in most of the restaurants and the food was great. The staff is so nice,kind,helpful there is no way not to have an incredible experience. Everything is kept spotless.
We did a quick girls trip down to the RC, San Juan. We were on the beach within 35 minutes of landing. Amazing. The beach was fine, chairs comfortable, chair/umbrella staff attentive. We were just looking for simple. I can honestly say that out of all the Ritz' I have been to this property's staff was a true stand out. The rooms were clean, beds exceptional comfort, room was cleaned super early as if fairies waited for us to run out for coffee:)
I was pretty pleased with the vacation overall. The hotel took good care of us in terms of setting up our activities, the food and drinks were great on site & those around the area, and the staff was super friendly. We had a great vacation and I am extremely happy! My only complaint is the random charges on my card after our return. I will be calling the hotel to have these removed ASAP and I'm sure they'll take care of it for me, but I suggest monitoring the charges!
First and foremost, the staff is friendly and provide excellent service. The facility itself is a marvel all on its own. Don't plan on eating before 12. Beyond that you'll enjoy this place. Everything you want and need is here!!
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