I stayed here the first and last night of our trip. The hotel was very clean and kept up well. Our room both nights were unfortunately facing the back so we didn't have much of a view. The location is an easy drive into Old San Juan and we learned our last night that there are a few places to eat and a grocery store down the street to the right of the hotel. Staff was friendly and helpful with directions to the forts. Will consider staying again for our next trip!
AMAZING experience. I would highly suggest this hotel to everyone. Perfect location. Customer service was excellent and staff was always so welcoming. Felix was one of the most welcoming individual in that entire hotel. If my friends and I ever needed a ride or needed help finding a place he got us a taxi out front and made sure they didn't over charge us. Besides the lights going out our last night on the entire block, the weekend was spectacular and the resort had a big part of it (they did compensate us for the inconvenience, not a lot but it was something).
I've stayed here a total of 5 times and have never been disappointed. The staff are very diligent and the rooms are super spacious and clean. I'd recommend it to anyone considering this location. Great pools and a decent beach. There are plenty of places to lounge.
What a great experience! The hotel is what you would expect from Ritz-Carlton; luxurious rooms, top notch staff, delicious food. One drawback to the room was the dampness. Despite the air conditioning running full blast to ward off the upper 80 degree temperatures (with heat indexes in the mid 90s) the room never dried out. The carpet was sticky and wet swimsuits never got dry.
I liked that the hotel is right on the beach but the waters were rough so we hung at the two pools where one had a swim up Bar. Both the swim up bar and lobby bar was very lively and the red coral lounge had live music every night. everyone was very nice and accommodating, I would def come back here!
My boyfriend and I arrived to the hotel to only realized that he had lost his wallet with all of our documents. The provided cab service from the hotel back to the airport so that he could retrace his steps. We were unable to find it but the hotel reception Genesis was kind enough to take a cash deposit although we booked the reservations with card. She upgraded our room and accommodated us for our entire stay! The staff is very very nice and professional. The rooms were CLEAN and Beautifully decorated. The hotel is very BEAUTIFUL and the fact that is on the beach makes the stay there that much more beautiful! The concierge girl was very knowledgeable and knows exactly where the attracts are. Juan the employee on the beach Is super sweet as well!! I can go on and on about how awesome our vacation was. San Juan Water and Beach Club is FANTASTIC AND BEAUTIFUL! 5 out of 5 from us!!!
Everybody was willing to help us and recommend us the best of the city, places to go and activities! We are super happy withy the hotel, staff in general and the beautiful island! Excellent trip and price!
This is by far the nicest place we could have asked to stay in Puerto Rico! Beautiful Beachfront property with all the amenities and newly remodeled rooms make you feel at home far from home. And right behind you is El Yunque rainforest. Gorgeous! Just a little to the east, the bioluminescent bay was a must see! You are located close to many conveniences. Believe it or not, a full grocery store and even a Wal-Mart are only 15 minutes away. There is a convenience store within a four minute drive down the hill!
This was our honeymoon trip and though our first stay at the Rio Mar, it will definitely be the first of many to come.
The staff here are all very professional and courteous. An accolade Must be given to Luis. He is at the reservation desk. Thanks for all your tips and sending champagne too! You, sir, have class!
It is my sincerest recommendation that if visiting Puerto Rico and looking for the finest of resorts, The Wyndham Grand Rio Mar is a sure bet! We even looked at a few other resorts in the area...nothing as nice. There is a large resort just to the west....sure maybe they have a Donald Trump Golf Course, but the course at the Wyndham equalled it in my opinion.
Best time ever!
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