All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Maggie Franco, Guest Services on 8 Apr 2024
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.Your words encourage us to work hard so as to keep enhancing our services.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.Regards,
10/10 Excellent
John
Travelled with family
5 Apr 2024
Liked: Amenities
Beautiful resort area. Also great location for seeing the east to west on south side of island. We visited San Juan amd thought we made a good choice staying in Humacao.
John
Stayed 5 nights in Mar 2024
Response from Maggie Franco, Guest Services on 8 Apr 2024
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.Thanks to much appreciated reviews like yours, we feel in the need of improving day by day.We are certain that we can make you feel at home every time you come. We will be waiting for your visit.Regards,
When I arrived they gave me an apartment that was in terrible conditions. Spoke with management and in two hours they allocate us in an updated apartment. Overall we had a great time after this inconvenience. Staff and administrator were awesome. Easy parking, excellent transportation, walkable distance to the beach and felt safe at all times. My best advice will be to check your room first. It’s a beautiful resort and will definitely visit again.
Melissa
Stayed 3 nights in Mar 2024
Response from Maggie Franco, Guest Services on 5 Apr 2024
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.Regards,
Everything was great except that their WiFi. Their wifi was down and the staff would say that they were fixing it and never did. Was there for almost a week. So be ready for that if WiFi is something you really need for work or kids… this might not be a place to stay, besides that it was a nice place to stay.
Nancy
Stayed 5 nights in Mar 2024
Response from Maggie Franco, Guest Services on 5 Apr 2024
Thank you for your preference and for your visit. It was a pleasure to welcome you at Park Royal Club Cala. Yes the wifi was down due to a major issue from the provider but it is working properly now.We are certain that we can make you feel at home every time you come. We will be waiting for your visit.Regards,
Even though there were some inconveniences due to remodeling the service and attention was excellent
Victor
Stayed 2 nights in Mar 2024
Response from Maggie Franco, Guest Services on 2 Apr 2024
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.We look forward to welcome you back to have the pleasure of serving you again.
Response from Maggie Franco, Guest Services on 28 Mar 2024
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.We look forward to welcome you back to have the pleasure of serving you again.
Beautiful place and very spacious luv it will definitely be back
Joan Jenidza Torres
Stayed 3 nights in Mar 2024
Response from Maggie Franco, Guest Services on 2 Apr 2024
Thank you for your visit and your kind review. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
Beautiful villa, nice property, and close to many attractions.
Tina
Stayed 3 nights in Mar 2024
Response from Maggie Franco, Guest Services on 21 Mar 2024
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
6/10 Okay
Keamadie
7 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Keamadie
Stayed 4 nights in Mar 2024
Response from Maggie Franco, Guest Services on 11 Mar 2024
Thank you for your stay at Park Royal Club Cala. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. It disappoints us to know that we were unable to meet your expectations. Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in a future visit.
4/10 Poor
Alonso
4 Mar 2024
Liked: Cleanliness, staff & service
Alonso
Stayed 2 nights in Mar 2024
Response from Maggie Franco, Guest Services on 7 Mar 2024
Thank you for your stay at Park Royal Club Cala. It disappoints us to know that we were unable to meet your expectations, for which we apologize. Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Regards,
Response from Maggie Franco, Guest Services on 19 Feb 2024
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
Response from Maggie Franco, Guest Services on 19 Jan 2024
Thank you for your visit and your kind review. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
Response from Maggie Franco, Guest Services on 8 Jan 2024
Ante todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Park Royal Club Cala. Nos decepciona saber que no pudimos alcanzar sus expectativas, por lo cual nos disculpamos. Esperamos tener la oportunidad de recibirlo nuevamente y sobrepasar sus expectativas en su próxima visita.
The condo was better than in the pictures and the beach was great as well as the pool.
Jamie
Stayed 3 nights in Dec 2023
Response from Maggie Franco, Guest Services on 8 Jan 2024
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala. Your every comment is very constructive as it encourages us to become better each day. We are certain that we can make you feel at home every time you come. We will be waiting for your visit Regards,
Response from Maggie Franco, Guest Services on 8 Jan 2024
Thank you for your visit and your kind review. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future
8/10 Good
Michelle
2 Jan 2024
Michelle
Stayed 4 nights in Dec 2023
Response from Maggie Franco, Guest Services on 8 Jan 2024
Thank you for your visit and your kind review. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future
Response from Maggie Franco, Guest Services on 6 Dec 2023
Thank you for your visit and your kind review. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
10/10 Excellent
Karianis
19 Nov 2023
Karianis
Stayed 2 nights in Nov 2023
Response from Maggie Franco, Guest Services on 20 Nov 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala. Your every comment is very constructive as it encourages us to become better each day. We are certain that we can make you feel at home every time you come. We will be waiting for your visitRegards,
10/10 Excellent
Brian
Travelled with family, Travelled with family and small children
We had a great time. It is the perfect setting for a family getaway. Great view, great location!
Brian
Stayed 3 nights in Oct 2023
Response from Maggie Franco, Guest Services on 1 Nov 2023
Thank you so much for your visit to Park Royal Club Cala and for your kind review. We are pleased to read that you had a great time with us as your satisfaction is ours as well. We will be waiting for your next visit to have the pleasure to serve you and your family once again.Regards,
10/10 Excellent
Hilda Lorena, Chula Vista
29 Oct 2023
Liked: Amenities
Lovely accommodations and wonderful and attentive staff !
Hilda Lorena
Stayed 3 nights in Aug 2023
Response from Maggie Franco, Guest Services on 30 Oct 2023
Let us thank you in the first place for staying at Park Royal Club Cala and for taking the time to share your pleasant experience. Your words encourage us to work hard so as to keep enhancing our services. There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
The place was nice and peaceful. There were a few things that I wasn’t happy and it was accessible to charge my devices in the bedroom also the power went out in the night for about an hr. No breakfast accessible either at the time I checked out. But overall is nice place with great views.
David
Stayed 1 night in Oct 2023
Response from Maggie Franco, Guest Services on 30 Oct 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.Sorry you were not able to enjoy breakfast at our Royal Coffee that opens at 7am.We are certain that we can make you feel at home every time you come. We will be waiting for your visit.
10/10 Excellent
Jose A
26 Oct 2023
Jose A
Stayed 1 night in Oct 2023
Response from Maggie Franco, Guest Services on 16 Nov 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is really pleasing to read how much you enjoyed our facilities and services.We look forward to welcome you back to have the pleasure of serving you again.
Excelente!
Lo unico es que la Villa del año pasado tenia muebles y decoracion nueva, la Villa de este año no fue la misma, la decoracion y el mobiliario necesita remodelarse
Aun asi la disfrutamos
Verified traveller
Stayed 3 nights in Oct 2023
Response from Maggie Franco, Servicio al Huésped on 11 Oct 2023
En primer lugar agradecemos su visita a Park Royal Club Cala y su amable reseña. Nos complace que haya disfrutado su estadía ya que su satisfaccion es la nuestra. Todos sus comentarios son de gran valor ya que los mismos nos ayudan a identificar las areas de oportunidad. Estaremos esperando su próxima visita para tener el placer de volver a servirle en Park Royal Club Cala.
Response from Maggie Franco, Guest Services on 30 Oct 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.Thanks to much appreciated reviews like yours, we feel in the need of improving day by day.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
Response from Maggie Franco, Servicio al Huésped on 5 Oct 2023
Muchas gracias por su preferencia y por su amable reseña. Fue un placer haberlo recibido en Park Royal Club Cala. Es muy agradable leer lo mucho que disfrutó de nuestras instalaciones y servicios. Nos da gusto saber que logramos hacerlo sentir cómodo y bien atendido.Lo mejor está por venir a Park Royal Club Cala, así que asegúrese de visitarnos en un futuro.
Response from Maggie Franco, Guest Services on 5 Oct 2023
Muchas gracias por su preferencia y por su amable reseña. Fue un placer haberlo recibido en Park Royal Club Cala. Es muy agradable leer lo mucho que disfrutó de nuestras instalaciones y servicios. Nos da gusto saber que logramos hacerlo sentir cómodo y bien atendido.Lo mejor está por venir a Park Royal Club Cala, así que asegúrese de visitarnos en un futuro.
Response from Maggie Franco, Guest Services on 2 Oct 2023
Thank you for your preference. It was a pleasure to welcome you at Park Royal Club Cala. Thanks to much appreciated reviews like yours, we feel in the need of improving day by day.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.Regards,
Response from Maggie Franco, Guest Services on 2 Oct 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.Your every comment is very constructive as it encourages us to become better each day.We are certain that we can make you feel at home every time you come. We will be waiting for your visit.Regards,
10/10 Excellent
Shirley, Lajas
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Excellent place to spend time with the family. Just love it
Shirley
Stayed 4 nights in Sep 2023
Response from Maggie Franco, Guest Services on 25 Sept 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala. It is very rewarding to know that you enjoyed your recent stay. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. Hopefully we will have the opportunity of welcoming you another time to create more memorable experiences. Regards,
10/10 Excellent
Zumayra
Travelled with family, Travelled with family and small children
Response from Maggie Franco Guest Services on 14 Aug 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala. It is very rewarding to know that you enjoyed your recent stay. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. Hopefully we will have the opportunity of welcoming you another time to create more memorable experiences. Regards,
Response from Maggie Franco, Guest Service on 14 Aug 2023
Thank you for your stay at Park Royal Club Cala and for such a positive review.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
8/10 Good
Lawrence
10 Aug 2023
Liked: Property conditions & facilities
Lawrence
Stayed 6 nights in Aug 2023
Response from Maggie Franco, Guest Service on 14 Aug 2023
Thank you for your stay at Park Royal Club Cala and for your review.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
Response from Maggie Franco, Guest Service on 24 Jul 2023
Thank you for your visit and your kind review. We are glad you enjoyed your amazing visit. We will be waiting for your next visit and once again give you a stay to remember.
Response from Maggie Franco, Guest Service on 19 Jun 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.We are certain that we can make you feel at home every time you come. We will be waiting for your next visit.
Response from Maggie Franco, Guest Services on 9 May 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we accomplished it. There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.Regards,
Ricardo and in registration desk area the people were friendly the situation was the Villa no one tells us it has a lot of stairs to get in and out and in the Villa the beds are worst the room need to give maintenance to the closet door of the master room and in the kitchen the knife were not sharpen so they are very dangerous and we will need a cutting board and the salt and sugar souvenirs are old with humidity. The promotion was not satisfied, it did not meet our expectations.
Leticia
Response from Sharmarie Vargas on 5 May 2023
Thank you for your stay at Park Royal Club Cala. We appreciate your review which will help us detect opportunity areas to enhance our overall service.We are certain that we can make your stay a memorable experience. Please do not hesitate to visit us again.Regards,Guest Services
10/10 Excellent
Hank
21 Apr 2023
Hank
Stayed 2 nights in Apr 2023
Response from Maggie Franco, Guest Services on 12 May 2023
First and foremost, we would like to express our gratitude for staying at Park Royal Club Cala. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
It was a pleasant vacation. Things that bothered me: there was only one pool because of some kind of repair and they never mentioned this at check-in. The a/c in the villa's room was EXTREMELY cold and even when we set it at a higher
temperature it wouldn't change. You either had to turn it off for a while or just take the freezing cold and not sleep well. The beds are not comfortable. Other than that, it was a fun vacation.
Jose
Stayed 3 nights in Apr 2023
Response from Maggie Franco, Guest Services on 17 Apr 2023
Thank you for your preference and for your review. It was a pleasure to welcome you at Park Royal Club Cala. Our main goal is your satisfaction and to have the pleasure of hosting you again. We look forward to meeting your expectations on an upcoming visit to Park Royal Club Cala.
10/10 Excellent
mark
28 Mar 2023
mark
Stayed 2 nights in Mar 2023
Response from Maggie Franco, Guest Services on 31 Mar 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we accomplished it.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.Regards,
Upon arrival we did get early check in that was the good.. Now to the bad.. The place needs updating.. It is Dated for such a nice neighborhood.. Both TVs ate dated and aren’t smart TVs so no option of streaming anything and no USB connections.. Then the remotes didn’t even work. No ice on property anywhere.. The Wi-Fi was hard to set up and once we got it connected was very slow and choppy.. Then I called the front desk for help got no answer after almost 10 minutes I hung up and had to get up and walk to front desk.. for such a big place the pool was very small.. My stay was very disappointing..
David
Stayed 1 night in Mar 2023
Response from Maggie Franco, Guest Services on 31 Mar 2023
Thank you for your preference. It was a pleasure to welcome you at Park Royal Club Cala. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.It disappoints us to know that we were unable to meet your expectations, for which we apologize.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.
Safe, clean and comfortable! Wonderful! Highly recommend it! I would add, there is no salt n pepper, so add that to your grocery list.
Stephen
Stayed 5 nights in Mar 2023
Response from Maggie Franco, Guest Services on 20 Mar 2023
Thank you for your stay at Park Royal Club Cala and for such a positive review. Your every comment is very constructive as it encourages us to become better each day.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
10/10 Excellent
Ailym
Travelled with family
10 Mar 2023
Ailym
Stayed 2 nights in Feb 2023
Response from Maggie Franco, Guest Services on 10 Mar 2023
Thank you so much for your visit and for your kind review. Our main goal is our guests' satisfaction. We will be waiting your next visit and have the pleasure of hosting you again at Park Royal Club Cala.
there is no Lyft and it would be by a wing and prayer to get an Uber eventually. Highly recommend a car to travel off the resort or expect to pay $$$ to get around
Ericka
Stayed 4 nights in Feb 2023
Response from Maggie Franco, Guest Services on 3 Mar 2023
Thank you for your stay at Park Royal Club Cala. .We hope you have enjoyed your stay with us and that our facilities and services have been to your satisfaction.Looking forward to having the pleasure of hosting you in a future visit, Regards,
Response from Maggie Franco, Servicio al Huésped on 27 Feb 2023
Gracias por su visita a Park Royal Club Cala y por su amable reseña. Esperamos haya disfrutado de nuestras facilidades y servicio.Estaremos esperando su próxima visita para tener el placer de volver a servirle en Park Royal Club Cala.
Response from Maggie Franco, Guest Services on 16 Mar 2023
Thank you for your stay at Park Royal Club Cala. It is really pleasing to read that you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.
Check in was super easy, the property was extra clean and the pool area was nice.
Luis
Stayed 1 night in Feb 2023
Response from Maggie Franco, Guest Services on 20 Feb 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we accomplished it.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.Regards,
Response from Maggie Franco, Guest Services on 14 Mar 2023
Thank you for your visit to Park Royal Club Cala. We are glad you were able to enjoy our facilities and services. We are looking forward to host you again in the near future.
4/10 Poor
Brent
Travelled with family
19 Feb 2023
Liked: Amenities
Disliked: Staff & service
Really tough to check in. Have to carry luggage super far and up and down steps. Parking is far away. Internet code needs special instructions for apple devices. Crowded.
Brent
Stayed 1 night in Feb 2023
Response from Maggie Franco, Guest Services on 20 Feb 2023
Thank you for your stay at Park Royal Club Cala.It disappoints us to know that we were unable to meet your expectations, for which we apologize.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Regards,
Excellent hotel, at least the villa where I stayed is very convenient. One bedroom, full kitchen, washer, dryer, dishwasher. Two pools, beach. Very quiet. Unfortunately this site is not handicap friendly. Stairs everywhere and no ramps.
Jose
Stayed 4 nights in Feb 2023
Response from Maggie Franco, Guest Services on 14 Feb 2023
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.Your every comment is very constructive as it encourages us to become better each day.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.