“Wost hotel ever”

For rate charged the quality of this hotel it was unsatisfactory - did not expect 1)not to have hot water 2) a dirty room 3) elevator that would not even come down or go up within 15 min. Would not recommend this hotel to anyone. Even if it is close to the cruse ships not worth the $$$.

“Staff fabulous, place needs A LOT OF attention”

Don't be deceived by the HJ brand. This is not the HJ you may know. The pluses: staff - very friendly and helpful, the location- perfect and central, the price - okay. The minuses: the property needs a lot of attention. The lobby was apparently remodeled, but the cushions in the lobby were filthy. The only rooms with a window are those in front, so bring earplugs as the stores in the surrounding area get very early deliveries. Smalls changes such as HEAVY DUTY CLEANING of floors, tile, windows, and walls could make a big difference. I was in 3 rooms and all of them had water stains and mold on the ceiling and doors. The offending 'poly' tiles on the bathroom ceilings looked easy enough to replace. The last room on the third floor had a curtain that was half off half on and had apparently been that way for some time. If you stay here, get a front room, bring earplugs, and check several rooms to find the best maintained one available.

“no hot water for showers”

The hotel is run down, no hot water for showers, no window in room. Beds are comfortable, rooms are small. No bath tub, only shower. No parking for car. We were told not to drink the tap water. Lobby was hot, room had AC. I would not stay there again unless I was using it as a night before a cruise. We stayed there for 3 days, not again.

“Hotel Nightmare”

Hotel is rundown and in very poor condition. We had rooms on the 3rd floor. When we arrived we were informed that the elevator had not been working for several days. We had to carry all of our luggage up 6 flights of very narrow steps to reach our room. They did not provide any assistance. They advertised complimentary coffee and while there was a coffee maker in the room there was no coffee. We asked for some but we were told that their coffee service had not delivered for the past week. The A/C was not working in one of our 2 rooms. We tried to call the front desk but the phones were out of order. The corridors and area outside of the rooms was not air conditioned - hot and humid. We tried to get breakfast at the onsite cafe but we were told that the chef was out drinking the night before and that he was sleeping it off in his car right in front of the hotel. We could see him sleeping in his car from the lobby. One positive note: the front desk staff was very friendly and they did allow us to leave our luggage secured while we took a tour around old SJ before we left for our cruise. They did not, however, offer any concessions or discounts for the inconveniences or lack of basic hotel amenities. We would only stay there again if we knew for sure that the elevator was working and that we could depend on it. I am surprised that Howard Johnson's would put their name on place that was not much more than a "flop house".

“Not bad...”

Close to Carnival port.

“Lacking maintenance”

Great location in the heart of Old San Juan, nice style of the hotel. However, phone service was down in all the hotel during my stay, and services such as first floor restrooms and the elevator were also out. Expedia should ask merchants to post updates about the weekly status of their installations. i.e. what is out of order? What is not working?

“Claustrophobic”

The staff was great but this hotel has had its better days. To start your experience, you and your luggage are put into an elevator which was installed in the 1920 to 1930's. The elevator is half normal size with a plastic drawn door that broke the next day and if you have a fear of small spaces do not get in as it is nerve racking. The other 2 couples we stay with 1 couple had to change rooms as the A/C did not work. Wife could not shave her legs as the shower was too small and the sink would not drain. All 6 of us complained about the actual mattress cover coming off multiple times during the night. Please look at another place in the same area as the location is great for shopping, food and close to forts.

“Not the typical resort but full of charm!!”

I LOVED this hotel. Now, if you are looking for all the comforts of a resort, this is NOT for you. However, it has everything you need. Traveling to Viejo San Juan, this hotel served it's purpose. It was walking distance to EVERYTHING, I had an amazing view from my balcony and the hotel staff was the BEST! So friendly and helpful! I traveled alone so I always look for safety and I definitely felt safe here. The ONLY thing I have to complain about but was the lack of water pressure, but besides that, I LOVED IT!

“:GREAT LOCATION”

WELL WERE DO I START. ROOM WAS NOT CLEAN AND HAIR WAS IN SHOWER AND IN SLEEPING AREA. SAFE DID WORK SO ANYTHING OF VALUE I DIDN'T LEAVE IN THE ROOM. THE LOCATION OF THIS HOTEL WAS JUST WHERE I WANTED TO BE EVERYTHING WAS IN WALKING AND FOOD WAS ALL AROUND. STAFF WERE NICE AND HELPFUL FOR WHAT THEY COULD DO.INTERNET IS ONLY IN THE SITTING AREA SO TRY TO STAY ON THE 1ST OR 2END FLOORS. IF YOUR NOT LOOKING FOR IDK A RADISSON HOTEL OR COUNTRY INN AND SUITE THIS IS A NICE HOTEL.. YOU COULD LOAD UP FROM THE SHOPS AND BRING BACK TO YOUR ROOM AND HEAD BACK OUT. BEST THING TO DO 3 DAYS IN SAN JUAN/ OLD SAN JUAN IS GOOD. SO WHAT I DID WAS GET A HOTEL NEXT TO THE AIRPORT AND HAD 3 DAY NEXT TO THE BEACH SO ALL IN ALL GREAT VACATION...