Superior Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, alarm clocks

Reviews of Hotel Milano

3 out of 5
Hotel Milano
307 Fortaleza Street, San Juan

Reviews

7.2

Good

Rating 10 - Excellent. 161 out of 765 reviews" "
Rating 8 - Good. 311 out of 765 reviews" "
Rating 6 - Okay. 168 out of 765 reviews" "
Rating 4 - Poor. 72 out of 765 reviews" "
Rating 2 - Terrible. 53 out of 765 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, tenía goteras de pésima calidad, hotel de cero estrellas
Stayed 1 night in Sep 2020
Response from Valerie Cintron- Assistant Manager on 8 Sept 2020
Thank you for your review. I am sorry to hear that you were not satisfied with your stay. Please send us an email with a phone number or email address so that our management can solve your problems personally.

8/10 Good

Lillian, Saniuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está excelente, es bastante sencillo y está localizado bien céntrico. No tengo quejas sobre limpieza ni atención, pero deben saber que Punto de Vista cerró y que en futuro planean hacer otro restaurante, incluyendo también un sitio de desayuno en el primer piso.
Stayed 2 nights in Jul 2020
Response from Valerie Cintron- Assistant Manager on 6 Jul 2020
Gracias por escoger al Hotel Milano para su estadía en San Juan. Estamos contentos que tuvo una excelente experiencia. Esperamos tenerla pronto y pueda disfrutar de nuestros nuevos proyectos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful place to stay. Clean and rooms are well condition.
Stayed 3 nights in Jul 2020
Response from Valerie Cintron- Assistant Manager on 6 Jul 2020
Thank you for sharing your review and for choosing the Hotel Milano. We are grateful to have hosted you, visit again soon.

2/10 Terrible

Verified traveller

No parking too small
Stayed 1 night in Jun 2020
Response from Valerie Cintron- Assistant Manager on 4 Jul 2020
Greetings, thank you for choosing Hotel Milano for your stay in Old San Juan. We are sorry to hear about your inconvenience but as our description say, we do not have a private parking but we happily recommend parking lots near the hotel. We look forward to having you again.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2020
Response from Laura Torres, Hotel Manager on 14 Apr 2020
Thank you for sharing your review and for choosing the Hotel Milano. We are grateful to have hosted you, visit again soon.

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Valerie Cintron- Assistant Hotel Manager on 22 Mar 2020
Thank you for your opinion. I am sorry to hear that you were not satisfied with your stay. Please send us an email with a phone number or email address so that our management can solve your problems personally.

4/10 Poor

Lucila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go to this hotel
The rooms are extremely deteriorated and don’t look anything like the pictures. The service from Hiram in the reception desk was terrible, lack of empathy and the opposite of customer service.
Stayed 1 night in Mar 2020
Response from Valerie Cintron- Assistant Manager on 17 Mar 2020
Thank you for your opinion. I am sorry to hear that you were not satisfied with your stay. Please send us an email with a phone number or email address so that our management can solve your problems personally.

4/10 Poor

Heather, Dillon, CO

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is excellent, in the heart of Old San Juan. But the hotel had a mildew smell and the air conditioner banged loudly all night making it very difficult to sleep.
Stayed 1 night in Mar 2020
Response from Valerie Cintron- Assistant Manager on 17 Mar 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Centrally located in Old San Juan. The room and corridors had a strong bad musty smell from the carpets and not well ventilated.
Stayed 2 nights in Feb 2020
Response from Valerie Cintron- Assistant Manager on 14 Mar 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon.

8/10 Good

SARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Nice place to stay in Old San Juan. Good location close to restaurants, bars and shopping. The building is old but the rooms are clean and comfortable.
Stayed 2 nights in Mar 2020
Response from Laura Torres, Hotel Manager on 12 Mar 2020
Greetings Sara, Thank you so much for sharing your review with us. We're so glad that you enjoyed your stay and were able to expore all that San Juan has to offer with our priviliged location. We look forward to your next visit!

6/10 Okay

Verified traveller

Travelled with group
The location was very nice being close to the Carnival cruise ship pier. Restaurants and shopping are close. Place was clean and served our purpose of a place to stay before getting on the cruise. Rooms small and old. TV was tiny and hanging from ceiling so unable to get a good view of it. Bathrooms really showed their age.
Stayed 1 night in Mar 2020
Response from Valerie Cintron- Assist. Hotel Manager on 8 Mar 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
It was old and needed a lot of renovations. The room had a terrible musty smell. The elevators were old and ran very slow. We had to carry our luggage down two flights of stairs. The only good thing was it was close to restaurants and bars. Would never stay there again or recommend it to anyone.
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Assistant Manager on 17 Mar 2020
Thanks for your review and for choosing the Milano Hotel for your stay in San Juan. I'm sorry to hear your stay wasn't pleasant. We are in a management transition and hope to welcome you back to enjoy our improved product.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
location was good otherwise hotel in a very poor shape - as soon as you enter the hotel you get that musty smell - room was very small - no window only two small plastic blocks for light - felt like a dugeon - ceiling was leaking, mold around the shower and toilet. Will never stay there again.
Stayed 4 nights in Feb 2020
Response from Laura Torres, Hotel Manager on 5 Mar 2020
Thank you for sharing your feedback regarding your stay with us. We're so sorry to learn that you were not satisfied with our accommodations and will take your comments as to improve the elements you have mentioned. We appreciate you choosing the Hotel Milano and are glad that you enjoyed our convenient location. Best wishes!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cecking in was easy and the hotel lobby, while small and simple was nice enough. The room was a huge disappointment. The bathroom looks beat up and dingy. The furniture is dated and worn. The bed was hard and uncomfortable and the pillows were terrible. I generally don’t like to leave negative reviews, especially over a couple of minor issues, but the condition of our room warrants a bad review. For the price paid for a room here, you should expect more. I’ve had the misfortune of staying in some bad hotels over the years and this room ranks right there with them. We will NEVER come back to this hotel
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 29 Feb 2020
Thanks for your review and for choosing the Milano Hotel for your stay in San Juan. I'm sorry to hear your stay wasn't pleasant. We are in a management transition and hope to welcome you back to enjoy our improved product.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
I didn’t like that it was old, noisy and smelly. Didn’t have any other room available to move us
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 29 Feb 2020
Thanks for your review and for choosing the Milano Hotel for your stay in San Juan. I'm sorry to hear your stay wasn't pleasant. We are in a management transition and hope to welcome you back to enjoy our improved product.

8/10 Good

Tanya

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well when we arrive there was no room available until 3:00 at least it was confortable and well located
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 26 Feb 2020
Thanks for your review and for choosing the Milano Hotel for your stay in San Juan. We are glad you had a good experience with us. Rooms are available at check in time 3:00pm. We are in a management transition and hope to welcome you back to enjoy our improved product.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely old and in need of renovations. The rooms were extremely small with barely any windows. The carpet was gross and was not clean. Water pressure was weak for showers. Checkout was supposed to be at 12:00 but they somehow “changed” it they day we arrived to 11:00. All our transportation was lined up for 12:00. They would not let us wait in the room. We had to wait with our luggage for over an hour in their very tiny lobby. If all your looking for is a place to rest your head I guess it is ok but I would find something else and would definitely not recommend.
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 22 Feb 2020
Thanks for your review and for choosing the Milano Hotel for your stay in San Juan. I'm sorry to hear your stay wasn't pleasant. We are in a management transition and hope to welcome you back to enjoy our improved product.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There was nothing special about the property the only difference was the pillows
Stayed 5 nights in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 22 Feb 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great value for an overnight stay. Roof top restaurant was excellent, park was close and got a huge discount for staying at the hotel. No windows, bathroom needs an update.
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 22 Feb 2020
Thanks for your review and for choosing the Milano Hotel for your stay in San Juan. We are glad you had a good experience with us. We are in a management transition and hope to welcome you back to enjoy our improved product.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Val, Saskatoon

Travelled with family
Liked: Cleanliness, staff & service, amenities
A basic room for the night. Was dated but clean. Comfortable bed and good pillows. Mini fridge and blow dryer
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 16 Feb 2020
Thanks for your review and for choosing the Milano Hotel for your stay in San Juan. We are glad you had a good experience with us. We are in a management transition and hope to welcome you back to enjoy our improved product.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 15 Feb 2020
Thank you for choosing the Hotel Milano for your stay in San Juan. We hope to welcome you back again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Very central to the sites and activities in Old San Juan. The restaurant at the top of the hotel served very good food and drinks. The staff (both at the front desk and the restaurant) were professional and very courteous.
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 15 Feb 2020
Thank you for choosing Hotel Milano for your stay in San Juan! We are happy that you had a great time with us. We are looking forward to having you again soon!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel from the pictures on the website looked beautiful the actual hotel was awful. The room was ugly and smelled of mold. The bathroom tub was stained and the coating on the tub was peeling off, the bed was literally the most uncomfortable bed I have ever slept in and they only give you one flimsy thin blanket to sleep with and no bedspread. The staff working overnight were very helpful and helped me scrounge up a mountain of pillows to sleep on on top of the mattress as the springs in the mattress made it impossible to sleep on. I seriously want my money back as we paid way too much for that crappy hotel room and could have gotten away with an Airbnb for half the cost but wanted to convenience, service and comfort of a hotel but that was not the experience we had. I would not recommend this hotel and will not be returning there again.
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 14 Feb 2020
I am sorry to hear that you were not satisfied with your stay. Please send us an email with a phone number or email address so that our management can solve your problems personally.

6/10 Okay

Debb, Augustine

Travelled with family
Liked: Cleanliness, staff & service
No view! Our room didn’t even have a window to look out!!
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 14 Feb 2020
Thank you for booking with us! We are sorry to hear you weren't satisfied with your room. Unfortunately, not all of our rooms have windows due to the location of the building.

10/10 Excellent

Debbie, Overland Park, Ks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is wonderful and central to everything in Old San Juan. Beautiful area to walk around. The staff here is excellent, everyone was helpful, attentive and kind. Very knowledgeable about the area. Ask for Jiram or Valerie!
Stayed 3 nights in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 14 Feb 2020
Hi Debbie, thank you for choosing Hotel Milano for your stay in San Juan! We are happy that you had a great time with us. We are definitely looking forward to having you again soon!

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and ac was extremely low. Also, it looked that it might need a renovation
Stayed 1 night in Feb 2020
Response from Laura Torres, Hotel Manager on 11 Feb 2020
Thank you for sharing your feedback. We're sad to hear you were not satisfied with our accommodations. Rest assured that we will take your comments into consideration and the renovations are definitely coming soon. Thanks for choosing us for your stay in San Juan.

10/10 Excellent

misty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Laura Torres, Hotel Manager on 11 Feb 2020
Thanks so much for sharing your review with us and for choosing the Hotel Milano for your stay in San Juan. Hope to welcome you back again soon!

10/10 Excellent

Elizabeth, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the heart of OSJ, next to restaurants, shopping, etc.
Stayed 3 nights in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 10 Feb 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Valerie Cintron- Front Desk Supervisor on 7 Feb 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again!

6/10 Okay

Karen, Bloomingdale, NJ

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location. The restaurant on the roof was AMAZING! Rooms were small, and NO WINDOWS!!!! That was disappointing! Also, we asked about late check out when we checked in and were told it was $25, but we would have to check back in the morning to see if we could get it. When we checked in the morning we were told it was $25 AN HOUR for each hour after noon!!! CRAZY!!! 4 hours would have cost more than the original nightly rate!!! That was disappointing as well.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 4 Feb 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We are sorry to hear you felt disappointed. The type of room booked doesn't specified it has windows or views, although all of our rooms have at least small windows. We hope to have you back so you can enjoy our improved hotel after the renovations.

8/10 Good

Bobb, Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was older, but a nice location and great staff.
Stayed 2 nights in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 4 Feb 2020
Thank you Bobb for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again!

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 4 Feb 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 1 Feb 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
I booked this hotel for 3 reasons: 1. location - which was excellent 2. Price - which was also excellent 3. Free Wifi which was advertised - which was NOT working at all... Otherwise, the hotel was clean but does need some renovations. Carpet was really shabby,.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 31 Jan 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room needs updating. Great location but would not stay there again.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 28 Jan 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Great location if walking around in Old Town. Delicious restaurant. Service nice and friendly. Beds very comfortable. Cleanliness ok.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 28 Jan 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again!

10/10 Excellent

Jess, Seattle

Travelled with family
Liked: Cleanliness, staff & service
I loved that this location allowed me to check -in early (if rooms were available) for such a low cost. It made taking the red-eye a lot more easier since i could catch up on sleep. Though my floor had a pretty bad stench, once you were in your room it was fine. It's a basic hotel, you have a bed and shower but you spend your time outside and enjoy. Totally would come here again if my flight arrives early.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 24 Jan 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again!

2/10 Terrible

Caitlin, New York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience, awful customer service, and I would not recommend staying here
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 21 Jan 2020
Thank you for your opinion. I am sorry to hear that you were not satisfied with your stay. Please send us an email with a phone number or email address so that our management can solve your problems personally.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
For those who need coffee as soon as you wake up, this is not the place for you. I needed to buy coffee the night before my stay, and ask the front desk to microwave it for me early the next morning. The hotel room was very large, clean, and perfect for my one night stay before my cruise. Great location in the main street of Old San Juan. There is a $5 breakfast offered in the rooftop restaurant. Worth the $5 just for coffee because there was only heavily sugared cereals, danish, and whole mild.The toaster was broken, but the fellow in charge, who was lovely, told me if I wait, someone would go out and buy a new one. Would not have breakfast there again. But, the Hotel was fine, and felt very secure with a 24 hour front desk person.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 15 Jan 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon.

4/10 Poor

julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grateful to have been exhausted
Had to check in very late. The carpet was threadbare and not clean. The curtains were dirty. The air conditioner was at the same level as our bed. It made for an uncomfortable few hours of sleep. The morning front desk manager viewed us as a pain rather than a guest. I guess the hotel is going to remodel. That would help a lot. It was very expensive for the quality of the room. We liked the proximity to the Cruise Port.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 15 Jan 2020
Thank you for choosing Hotel Milano for your stay in San Juan. We are sorry to hear your experience wasn't pleasant. We are in a management transition and we are going to have big renovations. Please send us an email with a phone number or email address so that our management can solve your problems personally.

6/10 Okay

Neil, Philadelphia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
For $140 a night, you would expect a little better room for the price. The room itself is so old and outdated. The bathtub surface is peeling off. The baseboard is peeling off. The AC has the mind of its own as we cannot adjust the temperature. The elevator is old. The nearby parking lot is always full. The only good thing would be the location. It's surrounded by restaurants. Also a short walk to the forts on the north side of old San Juan.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 10 Jan 2020
Thank you for choosing Hotel Milano for your stay in San Juan. We are sorry to hear your experience wasn't pleasent. We are in a management transition and we are going to have big renovations. We invite you to visit us again to see our improved product.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff, would visit again.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 7 Jan 2020
Thank you for choosing Hotel Milano for your stay in San Juan! We look forward to have you back.

6/10 Okay

Verified traveller

The description of the hotel was accurate - old, 3* but in a great location
Stayed 1 night in Dec 2019
Response from Valerie Cintron- Front Desk Supervisor on 7 Jan 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon, and allow us to welcome you back next time you're in town.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time cruisers
Comfortable beds, excellent room key system , great location
Stayed 1 night in Jan 2020
Response from Valerie Cintron-Front Desk Supervisor on 7 Jan 2020
Thank you for choosing Hotel Milano for your stay in San Juan! We look forward to have you back.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Property is old but staff is helpful and friendly.
Stayed 1 night in Jan 2020
Response from Valerie Cintron- Front Desk Supervisor on 7 Jan 2020
Thanks so much for sharing your review and for choosing the Hotel Milano for your stay in San Juan. We invite you to follow our transformation coming soon, and allow us to welcome you back next time you're in town.

8/10 Good

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Valerie Cintron- Front Desk Supervisor on 7 Jan 2020
Thank you for choosing Hotel Milano for your stay in San Juan! We look forward to have you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Valerie Cintron- Front Desk Supervisor on 7 Jan 2020
Thank you for choosing Hotel Milano for your stay in San Juan! We look forward to have you back.

6/10 Okay

Diane, Sarnia, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. On the main shopping area. Walking distance to some piers.
Stayed 1 night in Jan 2020
Response from Laura Torres, Hotel Manager on 4 Jan 2020
Greetings, Thank you for your review, Diane! We're very glad that you were happy with our privileged location in the old city and hope that you were able to enjoy all San Juan has to offer. Thanks again for sharing your honest feedback and for choosing the Hotel Milano. Visit again soon!