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Reviews of Embassy Suites by Hilton San Juan Hotel & Casino

3.5 out of 5
Embassy Suites by Hilton San Juan Hotel & Casino
8000 Tartak Street, Carolina

Reviews

8.8

Excellent

Rating 10 - Excellent. 1391 out of 2155 reviews" "
Rating 8 - Good. 449 out of 2155 reviews" "
Rating 6 - Okay. 167 out of 2155 reviews" "
Rating 4 - Poor. 65 out of 2155 reviews" "
Rating 2 - Terrible. 83 out of 2155 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Latisha

Liked: Cleanliness, amenities
Very clean
Stayed 2 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Latisha for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Chardai

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My sheets were stained. The sent new ones up immediately after I requested. For $1500 I feel they should have already been white as possible! Staff friendly . Hotel is pretty ! Rooms are not fancy.
Stayed 4 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Chardai - we are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

6/10 Okay

Ashley

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our room was not clean to normal standards. For the amount charged, it being the Embassy Suites and based on the main entry, which was gorgeous; I expected our room to be much cleaner than it was. It was very disappointing, but we had no other options at that point.
Stayed 1 night in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Ashley, please rest assured that we're continually working to improve our hotel and heighten our guest experience. Please allow us to verify the opportunity and make it right. We hope to welcome you back soon.

10/10 Excellent

Colette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendly,overall had a great stay.
Stayed 3 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Colette - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Dejalee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun property to get away. So many places to walk too. Beach literally down the street. Wonderful and courteous staff.
Stayed 5 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Dejalee - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Angela for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family’s stay at Embassy Hilton was great. The staff were friendly and helpful. The pool area was very nice and clean with a bar and fun music. It’s in a great location, very close to the beautiful beach, lots of dining options, and less than 10 minutes to the Luis Marín Airport. We rented a car to travel the island so the garage was a major selling point for us as well as the free breakfast buffet daily. Overall a great stay! Thanks Embassy!
Stayed 8 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Kevin - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

DEEPAK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay to relax . Happy hour was mad
Stayed 1 night in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Deepak - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Excellent location to stay at lots of restaurants and convenient stores also souvenir stores
Stayed 3 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Maria - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport and walking distance to the beach. The breakfast was actually decent. The sofa bed was very uncomfortable to my liking.
Stayed 5 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Patrick - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Claudia A

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The hotel was beautiful and clean. The pool area is very nice. I just wish they had a DJ on the wkends not just on Sunday. I think that’s all I wished it had more music around the pool area. But it was very nice.
Stayed 3 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Claudia- We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

luz

Liked: Cleanliness, staff & service, property conditions & facilities
Lived it
Stayed 2 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Luz - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the proximity to the airport, there is no shuttle service
Stayed 4 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Fred for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay 4/24. We love that there is breakfast included and managers cocktail in the evening. It breaks up the day and you have something to look forward to. The beach is just down the street and there are chairs and umbrella's available for free for hotel guests. Everyone we had interaction with was very pleasant and went out of their way to assist us with anything we needed. See you next year!
Stayed 5 nights in Apr 2024
Response from Taisha on 19 Apr 2024
Hi Renee - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Gina for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

juana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything can't wait to come again!!!
Stayed 2 nights in Apr 2024
Response from Taisha on 19 Apr 2024
Thank you, Juana for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Felix for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Sajeirys

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you,Sajeirys for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Sreenath

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at Embassy Suites San Juan. Good Location.
Stayed 5 nights in Mar 2024
Response from Taisha on 16 Apr 2024
Thank you, Sreenath for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

2/10 Terrible

Briseida

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room wasn’t a suite
Stayed 1 night in Apr 2024
Response from Taisha on 16 Apr 2024
Thank you, Briseida for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Krissa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Taisha on 16 Apr 2024
Thank you, Krissa for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Kayvia

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Taisha on 16 Apr 2024
Thank you, Kayvia for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Andres

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Taisha on 15 Apr 2024
Thank you, Andres for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Nice pool. Nice restuarants. Room could use updating. Clean, however.
Stayed 3 nights in Apr 2024
Response from Taisha on 15 Apr 2024
Thank you, Michael for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Berthulie Midy

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay at the embassy
Stayed 4 nights in Apr 2024
Response from Taisha on 12 Apr 2024
Thank you ,Berthulie Midy for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from Taisha on 12 Apr 2024
Thank you, Alex for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Mikealah

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were great I would recommend and definitely choose this property again for my next visit
Stayed 5 nights in Apr 2024
Response from Taisha on 12 Apr 2024
Hi Mikealah- We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful definitely coming back!
Stayed 3 nights in Apr 2024
Response from Taisha on 12 Apr 2024
Hi Mariah- We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

6/10 Okay

Aracelis

Travelled with family
Liked: Cleanliness, staff & service
Pros: staff was very nice and helpful, close to various restaurants, pool was nice, rooms were clean, El Patio restaurant was delicious but pricey Cons: The property is dated, restaurants were very expensive, breakfast is very poor quality as was the happy hour... you get some variety of chips to snack on. Hotel is overall overpriced.
Stayed 5 nights in Mar 2024
Response from Taisha on 11 Apr 2024
Thank you, Aracelis for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly, helpful and the perks that come with your reservation.
Stayed 4 nights in Apr 2024
Response from Taisha on 10 Apr 2024
Thank you, Gregory for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just as pictured. We had a great time, the kids as well!
Stayed 5 nights in Apr 2024
Response from Taisha on 10 Apr 2024
Thank you, Nicolle for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Tyese

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice people, fun staff, clean as it could be. The hotel is older, can use a renovation to remove old carpets, sofas, and get UBS type chargers in rooms. Overall it was a good place to stay and I would definately stay here again.
Stayed 5 nights in Apr 2024
Response from Taisha on 10 Apr 2024
Thank you, Tyese for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location !!!
Stayed 2 nights in Apr 2024
Response from Taisha on 10 Apr 2024
Thank you, Pedro for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Enock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The covered roof gives you that cozy feeling
Stayed 5 nights in Apr 2024
Response from Taisha on 9 Apr 2024
Thank you, Enock for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice. The casino was fun, and I enjoy the food
Stayed 3 nights in Apr 2024
Response from Taisha on 9 Apr 2024
Thank you, James for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Nadia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio del hotel fue increíble, muy atentos, amables, siempre a disposición. La comida del hotel estaba exquisita y hay muchas opciones de restaurantes a sus alrededores. Disfrutamos muy cómodamente en familia sin ningún inconveniente. Definitivamente nos volveríamos a quedar ahí.
Stayed 3 nights in Apr 2024
Response from Taisha on 9 Apr 2024
Gracias Nadia para el Embassy Suites by Hilton San Juan Hotel & Casino fue un placer tenerte. Nos vemos en la proxima.

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff has always been amazing top-notch customer service. The rooms need minor updates, TV with line running through not a good look
Stayed 5 nights in Apr 2024
Response from Taisha on 9 Apr 2024
Thank you, Francisco for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Luis

Business traveller
Liked: Staff & service
The room had a stench when I arrived. The tables were dirty during breakfast. Staff was awesome, very nice people and enjoyed the bar.
Stayed 4 nights in Apr 2024
Response from Taisha on 9 Apr 2024
Thank you, Luis for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main Lobby area didn’t get quiet until midnight which we could hear from inside our room. Especially for those sleeping on the pull out couch bed located in the room closest to the lobby. Was difficult getting to sleep knowing we had to wake up early to catch a flight in the morning. Other than that, we had a pleasant stay.
Stayed 1 night in Apr 2024
Response from Taisha on 8 Apr 2024
Hi Brent - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Donette

Liked: Cleanliness, staff & service, property conditions & facilities
I had an enjoyable time
Stayed 3 nights in Apr 2024
Response from Taisha on 8 Apr 2024
Hi Donette - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Erika M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in walking distance and the rooms were very clean and the hotel had free breakfast and happy hour! Staff was amazing!
Stayed 7 nights in Mar 2024
Response from Taisha on 8 Apr 2024
Hi Javier - we are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the omelet servers were great an at happy hour the were also awesome
Stayed 6 nights in Apr 2024
Response from Taisha on 8 Apr 2024
Hi Elizabeth, we're delighted you enjoyed the good food. Your satisfaction is important to us, and we look forward to welcoming you back for more delicious dining experiences.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Taisha on 15 Apr 2024
Thank you, Tracy for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Taisha on 8 Apr 2024
Thank you, Svetlana for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Francisco, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Puerto Rico and our first time staying at the Embassy Suites by Hilton San Juan Hotel and Casino. The hotel is conveniently located close to the airport and a block and a half from the beach. Normally, we stay at hotels that are on the beach so it’s easy access to sun and sand, but we found this property to worth the very short walk. The hotel provides you with beach chairs and umbrellas at no extra charge, although the hotel’s spot on the beach requires a little more walking once you get to the beach. The area of Isla Verde is perfect for sunbathing, eating, and hanging out with the various hotel guests in the surrounding bars and lounges. The staff at the Embassy Suites were very warm and friendly and did their best to make us feel at home. We went the week after Easter Sunday and the hotel was not packed with people at all, the pool was never overcrowded and The on-site restaurant, La Cueva Del Mar, had absolutely delicious food, and many native dishes which were a wonderful introduction to the culinary spectacle that is Puerto Rican food. There’s a casino onsite for a little gambling fun, and live music Friday and Saturday nights in the casino. With breakfast included, we only had to take care of lunch/dinner. We highly recommend this hotel and would return ourselves.
Stayed 4 nights in Apr 2024
Response from Taisha on 8 Apr 2024
Hi Francisco - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Lindy-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd stay… will definitely stay again!
Stayed 4 nights in Apr 2024
Response from Taisha on 8 Apr 2024
Thank you, Lindy-Ann, for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Feliciano

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Taisha on 8 Apr 2024
Thank you, Feliciano for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service
Beautiful hotel. But needs some renovation.
Stayed 5 nights in Mar 2024
Response from Taisha on 5 Apr 2024
Thank you, Lydia for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Valerie, Alexandria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
My family stayed just one night at the hotel before we flew out of the San Juan airport. The hotel is super close to the airport, while also being walkable to the beach. Although the rooms could use some updates (particularly in the bathrooms), the suites provided great space for families and was perfect for what we needed.
Stayed 1 night in Apr 2024
Response from Taisha on 4 Apr 2024
Thank you, Valerie for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Taisha on 5 Apr 2024
Thank you, Randolph for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.