Ratings based on 1,244 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely

Posted 01-Mar-2015
Nice Hotel decent food. I usually don't stay anywhere less than four stars if I don't speak the language and everyone here was proficient in English
3 out of 5
Recommended
for Everyone
by A verified traveller

Watch out for hidden charges.

Posted 27-Feb-2015
We had purchased a standard king with ocean view...when we arrived we were told we had to pay additional $50/night for same room. We were told the room we had purchased earlier didn't have a ocean view after sometime I managed to get them down to $25/night. So watch out. Otherwise than that the beach is beautiful! Food is expensive and not that good.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, IL

Great beachfront property

Posted 27-Feb-2015
Gorgeous property right on a beautiful beach!!! Great high-end restaurant, Sirena. Hotel staff were excellent, highly personable, gracious and accommodating. Would recommended for couples and families.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta

Good location. Right on beach.

Posted 24-Feb-2015
Rooms with direct view of beach are great. View unbelievable. Right near airport which is convenient but you definitely can hear the planes.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel right on the beach

Posted 23-Feb-2015
Pros: Location and scenery.
Location: Old San Juan is only 10 minutes away. Plenty of restaurants within walking distance. 30 minutes awya of El Yunque Rainforest and Luquillo beach.
Beautiful scenery. Nice accommodations. Little noisy due to the fact it is right next to the airport.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Ann Arbor

Great location on the beach.

Posted 23-Feb-2015
Pros: ease of check in, friendly staff, updated decor excellent location at end of line of hotels on the beach.
Cons: the airport is behind the hotel, be aware of the noise.
Only stayed one night prior to departing for home the next day.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Nice Resort Feel

Posted 21-Feb-2015
Our ocean view room had an angled beach view not exactly an ocean view and not a great location. We couldn't sit on the balcony to enjoy the view because we were directly over the mechanical area so all we could hear were the very loud fans, air conditioners and other machinery. This was a disappointment since we paid extra for the view. Bed was very comfortable and room was clean. Room phone was not working the entire time. We called service to take a look at air conditioning and got quick response and service. The planes are very loud here due to being next to airport. The traffic slows down at certain times of the day and we never heard planes at night. Otherwise we were happy with this hotel. Very much the feel of a resort. Right on the beach and nice pool area with plenty of seating. Restaurants served very good dinners. Friendly servers and staff here.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago

Nice hotel on beach but watch out for sand fleas

Posted 17-Feb-2015
Great hotel with a casino. Swim up bad and on the beach. There is less to do in isla verde than in condado beach, which was ok with us. Just watch out for the sand fleas.
3 out of 5
by A verified travellerfrom new york

Hotel and beach

Posted 17-Feb-2015
Pros: The casino, and the live entertainment on 2/14
Cons: Read above
Location: Stores and restaurants were there
Went we got their we got 2 queen beds, we booked a king. The view was of the roof below. Our room was over the band in the bar, we heard all the music till the end. The staff in the restaurant for breakfast was very unorganized, e.g. 5 waitresses came and asked what we wanted to drink and only the 5th one returned with them. The rest of the meal was buffet otherwise we would have never gotten our breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

PR

Posted 17-Feb-2015
The experience was great. Get food, beautiful beach, beautiful pool. The only thing I noticed was that mixed drinks were very watered down, didn't seem like there was any alcohol in them.