Ratings based on 1,117 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Los Angeles, CA

Posted 20-Nov-2014
Pros: It's on the beach.
Cons: The friendliness of the front desk.
Location: nothing
I have a lot of problems with this hotel. They gave away my room due to a misunderstanding with Expedia (ok not their fault) and then lied about what they had to replace it with. I had to ask for a credit and then they put us in a non renovated room.....with heavy construction that woke us every morning. This hotel is very noisy also and the walls are very very thin. I would never go back.
Comment from Hotel Management
24-Nov-2014 by Jose, Hotel Management
Dear Cindy, Thank you for taking the time to share your recent experience at the Courtyard Isla Verde Beach Resort with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. As you noticed, we are currently undergoing a major renovation of our lobby and restaurant, when completed these areas are sure to provide a highly functional space and stylish d├ęcor that meet the modern needs of our valued guests, like you. Although we fell short of meeting your expectations during your past stay, I hope you will consider Courtyard Isla Verde Beach Resort on your next visit to Puerto Rico so that we can better deliver upon the guest experience you deserve.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Beaumont TX

Close to the the airport and on the beach

Posted 19-Nov-2014
I have stayed at this hotel several times in the the past. It is very close the the airport which makes it very convenient particularly for those that rent cars. The island is densely populated and traffic can hamper returning to the airport on time. Sounds from the airport are not significantly intrusive. The beach is great and just out the back doors of the hotel. Currently there is remodeling in progress taking a bit of the beauty away but it will make for an even greater stay soon.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta, GA

Nice hotel. I enjoyed very much

Posted 17-Nov-2014
I have been in this hotel several times, and always find it comfortable rooms and very good services. I recommend it to every body. Thanks!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great but construction was going on

Posted 15-Nov-2014
Staff was great and accomodating. We were comfortable and had great ocean view room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Under construction...

Posted 15-Nov-2014
The hotel was under construction but the staff went out of their way to make us welcome. The grounds are beautiful, the pool and accessibility to he ocean are perfect. Food in the restaurant was good and service was perfect.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom CO

Nice hotel

Posted 14-Nov-2014
Pros: Good service and location, close to airport.
Cons: Facilities are being renovated. Air planes too close, you could hear them. Hotel is only 5 minutes away from airport.
Location: Do not eat at Metropol Restaurant in Isla Verde, every body in my group ended with food poisoning! I had traveler's diarrhea for a week!
I recommend this hotel due to excellent service, cleanliness and closeness to airport. Beautiful beach is in the back of hotel! Food could be better. Facilities are being remodeled, noise and aesthetic is part of the package. I am staying there next time.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, IL

Nice, but expensive.

Posted 14-Nov-2014
First off I would like to say this hotel has a great location to the beach, beautiful for a relaxing stay. Maybe I was expecting too much from this hotel, but I didn't expect to spend the same amount on fees and food as the cost to stay here. The staff were a mix a very helpful people with a couple workers mixed in who could have cared less. I was also unimpressed by the amount of construction going on - when we were first pulled up to the hotel there was not even a legitimate lobby which left our cab driver a little puzzled as well. I understand they were renovating everything, but had I known this I would have stayed elsewhere from the start. Don't get me wrong the renovated portions of the hotel were great and the view from our room was absolutely gorgeous and laying in the hammocks was amazing, but then you realize they are charging you a ridiculous resort fee (the hotel is not very large mind you), if you have a car they are charging for this to and then if you get hungry I hope your prepared to spend a lot money for mediocre food. My $14 entree salad was the size of a side salad and cola was $3 no refills, almost $10 for the local beer. I understand island prices are higher, but if you don't mind the extra walking I recommend to walk down the street for your meals and if you care to drink I recommend you do the same. If you're looking to take a cab to Old San Juan it is about $21 each way - though the hotel does an excellent job at keeping taxis close by.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Great Beach FRONT Hotel!

Posted 14-Nov-2014
We had a great stay! The hotel made a great effort at keeping their facility clean. Everything always looked great. The food was fantastic. Best views from the partial ocean view room.
5 out of 5
Recommended
for Other
by A verified travellerfrom Washington,DC

Very nice hotel on the beach

Posted 14-Nov-2014
Pros: Pool and casino
Cons: Nothing
Location: Walgreen's was 5min walking and also night club Brava was close to
We stayed 4 nights and it was great.Starting with staff,casino,food,pool i mean everything was great.Restaurants and grocery stores were close to hotel,maybe 5-10min walking.Old San Juan was 15min driving.Pool was open 24/7...Everything was good,i would def go to this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great pool & Beach. But Some construction remodel

Posted 12-Nov-2014
It's a very nice place. You will like it. There is significant remodeling ongoing (11/10/14). But this is a good sign. The staff is so friendly. Great people.