Ratings based on 1,290 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2015
Location: Concierge helpful for booking activities. Tour of rainforest wonderful. We took city bus to Old San Juan (or could take taxi). Great day trip.
Beautiful hotel. Staff excellent and helpful. Range of restaurants and atmosphere/ prices on site. Umbrellas, beach chairs set up for you to use at beach and pool, as well as boogie boards for kids in ocean, floats for pool. Enjoyed massage right on the beach, hammocks under the palm trees. Walked through the Ritz Carlton down the street, this was not as luxurious, but it was wonderful. Felt safe walking to several restaurants nearby.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Georgia, marietta

Great hotel beach is right behind it!

Posted 09-Apr-2015
I absolutely loved this hotel! The staff was great, everything was great! No complaints
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice Oceanfront. Great access to the beach

Posted 09-Apr-2015
We went for our Anniversary and had a great time on the beach and fun times in the pool with the swim up bar. It was nice to see that the hotel had a staff that will seek a vacant beach chair and beach umbrella for you. It makes it much easier not having to walk back and forth looking for somewhere to sit on the beach. The surrounding local areas are accessible by walking also.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Skillman, NJ

Wonderful hotel to enjoy the beach!

Posted 07-Apr-2015
Pros: Better beach than some of the more expensive hotels, great value for breakfast buffet, Live music!!!
Location: Not much nearby since the airport is across the street but not a long walk or taxi to more activity and dining.
While there are more upscale hotels available this is a great balance of price and facilities. Wonderful beach and beach staff, enjoyable massage services, good value for food and beverage. Super bands provided local music and dancing in the bar area. Everyone was super friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom DC

Great hotel

Posted 07-Apr-2015
We only stay there for half day as we have a mid night flight. The place is very close to the beach and the staff are very friendly. We had a lot of fun there and it only took us 6 min to drive to the airport in the evening.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Naples, Florida

Great Hotel

Posted 07-Apr-2015
Hotel next to beach, great view. Very courteous and friendly personnel.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 07-Apr-2015
Great family resort wih wonderful amenities and right on the beach !
4 out of 5
Recommended
for Everyone
by A verified travellerfrom boston

Must go.

Posted 05-Apr-2015
Amazing overall. Casino is def. Rigged . Beautiful place , very clean , great staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Loved the beach front!

Posted 05-Apr-2015
We loved the beach front!!! The airport/planes had no affect during our romantic stay. The Sirena restaurant was horrible! Their limited menu was overly priced for such bland food. The front desk staff was extremely helpful and gracious. We hope to come back with the kids!
3 out of 5
by A verified travellerfrom Norwalk, CT

Fee's, Deposit, Parking, Manager

Posted 29-Mar-2015
I travel often to see my family in Puerto Rico, this year I chose to stay at a hotel. I reserve and book a room for seven days and six nights. In fee's I was charged 277$ in deposits I was charged 50$ a night, in parking I was charge 15$ a day. 593$ dollars total on top of the already expensive room cost. The general manager was irritated and rude from the moment I said hello, he happen to be at the front desk and loves to argues and be little people. Room service and maintenance was amazing but on the second to last day and the last day I had a new cleaning lady that was just horrible she literally just threw everything around and replenished nothing. Other then these hiccups the hotel is beautiful and so are the rooms, beach and pool, food is very expensive there but tastes great, and there is constant airplane noise but nothing too overwhelming.