Ratings based on 974 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by 57 year old mom from Virginia

Wonderful vacation spot for all ages.

Posted 16-Apr-2014
Pros: Clean, very comfortable beds, lots of amenities. Lovely outdoor beach and pool and restaurant. Perfect place to relax. Loved the salsa bands.
Cons: Give the brunch cook some help up front! Get more waffle grills. Like about 5 more! And have a different cook to do omelets and waffles.
Location: Took taxi to Old San Juan. Worth it, because they take you right to the fort, and it's a downhill walk through Old San Juan. Beautiful views at fort.
My daughter and I just spent 4 days and nights at the Isla Verde Beach Club, and from the minute we set foot in this hotel, we were hooked. First they upgraded us, at a discount, to a 12th floor, oceanfront room, with a balcony overlooking the beach and ocean. The staff are very friendly and helpful. Beds so comfortable. There are beautiful outdoor lounging areas, in addition to restaurants, both indoor and out. There is even a counter IN one of the pools, where drinks and food can be ordered. On the beach there are attendants to help you with lounge chairs and umbrellas, all free to guests. The water is great. There was always a strong breeze, so even the hot temperatures did not feel very hot. Beach towels also provided free of charge, and there is free ice cold water at one of the food areas outside by the pools. This resort caters to just about any age group. There is a casino, open 24 hours, and live salsa music, different bands each night we were there. Dancing, drinking, relaxing, eating, swimming. Pools and hot tubs open 24 hours too. Very kid-friendly. Kids of all ages seemed to having a great time. We plan to go back to this hotel. It is very convenient to airport, in fact, right next to it, and that was not a problem to us, at all. The waves were fairly loud, so it just blended with the planes that took off. We both loved this place. Took taxi to Old San Juan, which was neat. Knowing a bit of Spanish helps, but not essential.
4 out of 5
Recommended
for Everyone
by Claudia from Florida

Nice hotel very near the airport and on the beach

Posted 15-Apr-2014
Pros: The back of the hotel by the beach is very inviting.
Cons: The beds and pillows
Location: great location near everything.
We enjoyed our stay very much. Just wish they had better beds and pillow. They were super uncomfortable. Everything else was great.
4 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful beach area, best on Isla Verde.

Posted 15-Apr-2014
The beach is better at the Courtyard than the Ritz!! The beach staff was awesome and extremely helpful in setting up beach chairs and umbrellas wherever we wanted them, and they even helped us with our towels. Only issue we had was that some of the wait staff in the restaurant during weekdays were a little less attentive.
4 out of 5
Recommended
for Everyone
by Patrick from New York, NY

First time to PR.

Posted 14-Apr-2014
Pros: Promixity to the airport and the beach.
Cons: N/A.
I do not go in expecting much from hotels and hotel rooms but nothing more than a clean room to sleep. I was plesantly surprised by the staff, and the food. I don't expect them to give me the world, but they did a nice job.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice

Posted 07-Apr-2014
Great, clean, people were friendly, staff was friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller

Relaxing hotel on the beach

Posted 07-Apr-2014
Pros: Closeness to airport was a huge plus. Overall cleanliness and spacious rooms
Cons: A little more attention could be paid to detail when room cleaning is done. Making sure towels etc are stocked properly
Location: Quick walk to walgreens which was great for any supplies that you may need. Spent all our time on the beach under our umbrellas
Four relaxing days of sun and sand. Warm friendly,helpful staff. Hope to be back next year!!
5 out of 5
Recommended
for Everyone
by edwin from las vegas nv

Great stay

Posted 07-Apr-2014
It's how's that customer service is a priority as this resort. Great staff and beautil grounds. Will defenetly stay there again.
4 out of 5
Recommended
for Everyone
by Ivin from RI

Nice hotel close to the beach

Posted 03-Apr-2014
Good food Nice beach The hotel is close to Isla Verde, loiza. El condado
4 out of 5
Recommended
for Everyone
by Kathy from Minneapolis mn

Great location

Posted 02-Apr-2014
Pros: We liked the location, having the beach right there was great and the pools were nice and open 24 hours. The service in all departments was great.
Cons: If you offer free wifi it should work, if your charging for boogie boards they had better be nice not cheap and broken, the food was average at best
Location: The location was great, easy access to the airport and highways. Walking distance to great restaurants and having beach access was so much fun.
This was the first vacation our family had all taken together in quite a few years. We were were worried about the close proximity to the airport because of the noise and that there was nothing to do around the hotel. We found that the airport noise was not a problem at all and that all you had to do was take a short walk to find some great local restaurants with great local food or take a quick cab ride to old San Juan. The hotel facilities were great, being right on the beach was awesome and the pools were clean and open 24 hrs. The only complaint was that the boogie boards were cheap and not in good condition and not always available. You had to pay for them so we expected better. The food at the hotel was sub-par and expensive except for the breakfast buffet, it had good choices including an omelet station. The good thing was that you could walk elsewhere for food. If you planned to do anything on your laptop in your room you were out of luck. I was only able to get on the wifi one time in 8 days, and this was trying at all times of the day and night. The computers worked fine in the business center. The service at the hotel was very good , everyone was very helpful and cheerful. It was nice to always having cabs available and valet service. The rooms could have been cleaner but that was because they hadn't been updated in awhile. They were fine for sleeping and showering and with so many things to do that's all we used them for. We had a great stay.
5 out of 5
Recommended
for Everyone
by Randy from Erie PA

Everything you needed

Posted 30-Mar-2014
Pros: Everything you needed was there from flip flops to toothpaste!
Cons: Food service if ordered at the pool was slow
Location: there were many restaurants nearby
The hotel was right on the beach and contained everything you needed if you didnt want to leave the premises. The staff was always friendly and courteous and we will return next year for sure.