Ratings based on 1,387 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Very nice hotel, close to the beach .

Posted 26-Jul-2015
Very nice hotel , very nice and friendly staff. Room clean and spacious. Very relaxing vacations. I loved the beach.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from North Carolina

Posted 22-Jul-2015
Business Trip. Not much to choose from in food. The beds a little better than average.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent staff & wonderful beach!!!

Posted 21-Jul-2015
This was our first trip to San Juan and the staff at the hotel helped us out at every turn. From always having a taxi ready, answering questions, holding doors open, providing attentive service at restaurants & bars - the staff was amazing!!!! The concierge, Angel, was so helpful in booking activities. Food in this area (resort & outside)was quite expensive so make sure to budget for that. The beach was gorgeous!! Close to airport, Old San Juan, Rainforest and water activities. Will recommend to others.
5 out of 5
Recommended
for Everyone
by A verified traveller

Everything close by

Posted 21-Jul-2015
Pros: The staff. Especially a staff member named Angie. Very helpful with everything especially with me and my son on my last day .
Cons: Nothing
Location: Beach, pool, gym, casino, live band. many activities
Staff was great. Beautiful hotel. Would recommend to everyone.
3 out of 5
by A verified traveller from Kentucky, USA

Lovely beach, outrageous hidden charges and holds

Posted 17-Jul-2015
Pros: Staff, beach, pool
Cons: Outrageous holds on our account were not acceptable, and food could have been much better.
Location: A quick 10 minutes to Old San Juan by taxi; great mall about 15 min. by taxi
Being across from the airport made for lots of noise, but the beautiful beach made up for that slight inconvenience. The problem is that, although we paid for our room in full through Expedia, the hotel put holds on our debit card for a total of more than $1,500! We were aware that there would be a resort fee which we paid in full on the first day. Even after several meetings with the staff and hotel manager, the holds were never removed from our account. And, after being home for 2 days, they placed an additional $657 charge yet did not release the previous holds!!! There are 3 restaurants, which we frequented as nothing is within walking distance, but the food was so mediocre and outrageously priced, we ate snacks from the Walgreen's a mile down the road most of the week. This is a shame, because the staff were friendly and helpful, and the beach was lovely. If you have a couple extra thousand dollars which you will not need while on vacation, pack lots of food, and you will truly enjoy the pool and beach.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Place!!

Posted 14-Jul-2015
Hotel staff was nice! Really friendly with great customer service. Location was good too. Not far from the airport or Old San Juan. We will go again for sure.
4 out of 5
Recommended
for Everyone
by A verified traveller from brooklyn

Great convenient resort

Posted 09-Jul-2015
Came with my family of four. The kids ages 6,3, and 1. We wanted a comfortable place that was relaxing for us and fun for the kids. This was perfect! Very kid friendly Beach and pool. The resort is the last one on a strip of resorts on Isla Verde Beach in Carolina. It's not the fanciest one by far but we liked that. The pool is a very comfortable temperature which is great for kids. We saw wild Iguanas almost every day. We rented Jet skiis right there on the resorts Beach. There were plenty of beach umbrellas and chairs but it does get busy on the weekend. The only negative is the food quality and price. Too expensive and just mediocre taste. I walked to Dennys every morning which is only 10 min walk. The kioskos of pinyones is very close drive and there is a great Beach for snorkeling too.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Absolutely lovely

Posted 07-Jul-2015
Pros: Beach right behind the hotel. Very convenient towel service for the beach and the pool. everything was just super clean!
Cons: Night life entertainment.
I have stayed 5 days and 4 nights at this hotel and celebrated my 2 year anniversary.I must say it was an amazing experience. Staff was super friendly, i was greeted every where i looked. hotel was very clean and organized.
5 out of 5
Recommended
for Everyone
by A verified traveller

Pure relaxation

Posted 05-Jul-2015
Pros: The cleanness, the view inside and out. It is really tropical. Many options to eat. Cannot say which restaurant was better cause they were all very go
Cons: N/A
Location: You can walk to typical Puerto Rican restaurants. Are a car ride away from Old sanjuan where their are forts and museums. If you enjoy history and a
Everyone was very friendly. Really no need to leave hotel other than site seeing. This hotel is minutes from airport so you can be at beach or pool within a1/2 hour after checki in
3 out of 5
by A verified traveller from Queens, NY

Staff is great but.....

Posted 05-Jul-2015
Pros: The staff was amazing!
Location: The location is great because there are eatery/pharmacy/bakery in walking distance.
Stayed on the 2nd floor, had to be moved because you can hear the loud music from the bar below. Staff resolved for us right away. We were moved to the 5th floor. They held a private event, by the kiddie pool/beach/restaurant area. There were no chairs by the kids area. I was moved twice.... FYI u get charged 18% resort fee daily (to use their chairs, towels...etc) . The staff wasn't sure what time the even started. All the chairs were moved by a pool where the water was warmer. That night the music was so loud we could hear it from the 5th floor. Called guest services & they offered us a room on the 10th floor but it was 10pm & my child was already asleep. Manager called back & spoke to the private event coordinator. The music shut off. You can hear the planes...even at night...which was annoying