Ratings based on 1,069 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Nice hotel right on the beach.....

Posted 17-Aug-2014
Pros: I enjoyed it being right on the beach and have food options on site.
Cons: I would make sure it was very clear that construction was going on as well as rooms being ready. I learned a few people had the same situation.
3 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Tx

Hotel Rating

Posted 16-Aug-2014
(1) When making reservations be sure to verify whether or not you have a full or partial ocean view if you upgrade your room (2) Check-in was suppose to be 3p but my room wasn't ready until well past 4:30p...waited almost 2 hours for them to clean it...that made me very unhappy!
5 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

Very nice hotel, right on the beach!

Posted 15-Aug-2014
Pros: The main attraction for us was that it is right on the beach.
Cons: Nothing!
Location: Very close to the airport, other hotels and casinos and restaurants.
We have stayed at this hotel several times. Each stay has been excellent. The staff is friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

close to beach,

Posted 15-Aug-2014
Pros: People working in hotel very helpful
Location: plenty of places near to eat,like jobo,old sanjuan so closed, el yunque
was good, except for the mosquitos that bit me .lol. my fault,noone told me that the spray for mosquitos was for the guess.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Nice hotel on beach

Posted 15-Aug-2014
Pros: Right on the beach, clean, nice surroundings, friendly staff
Location: Right on the Isla Verde beach where you could spend the whole day and hire a surf board or go jet skiing. Old San Juan is a 30 minute drive away
We stayed here for 3 days. We checked in early and were given a room on the first floor which didnt have a great view as you could see the roof of the bottom floor and there were workmen working on the roof throughtout the duration of our stay. As a result we couldnt make use of the balcony except from at night when the workmen had left. Apart from this the room was very large, comfortable and clean. Excellent facilities at the hotel and friendly staff. Set in beautiful surroundings
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Family get away

Posted 14-Aug-2014
I absolutely loved this hotel for my family's get away! The location is super convenient ; near freeways and strip of restaurants. The fact that the beach was the backyard, Amazing! My 5 year old got to swim all day everyday in their fab pools. Totally family friendly environment. The restaurants had great food; Salsa and Papaya. Cant wait to go back!
4 out of 5
Recommended
for Everyone
by A verified traveller from New York suburbs

Beautiful beach next to airport

Posted 13-Aug-2014
Pros: The manager of the terrace restaurant, Auturo, is so helpful! He is welcoming, accommodating and quite humorous. Overall, all the staff were pleasant.
Cons: The hotel seems to be spiffing up. The repairs of the roof below our balcony was quite annoying. Also, the little fridge works oddly. Don't rely on it
Location: We were only about 20 minutes from Old San Juan and about a half hour from the rain forest. Ask the concierge for help arranging trips.
This hotel is family friendly yet has sophisticated dining and entertainment for adults. It is located directly behind the airport, so it's convenient, but you have to be able to ignore the constant planes flying overhead. There is a beautiful beach that is clear and calm. It's good for swimming and walking. Although there are no lifeguards, it's quite safe for little ones because there are no waves and a gradual slope. There is a double pool, with a shallow section for children on one side and a bar for adults on the other. There is both a hot tub and jacuzzi. They provide lounge chairs, umbrellas and towels. There are several restaurants. The one by the pool features bar snacks, burgers and wraps. A lovely restaurant on the terrace has different menus for each meal. For dinner, don't miss their signature scallops. The indoor restaurant features a Puerto Rican buffet on weekend evening which was very good. There is also a bar with salsa music, apparently including live bands during the season. A small cafe in the lobby offers ice cream and coffee. There is a casino with lots of slots, roulette, poker, black jack and craps. Since we're not particularly interested, I can't evaluate it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Nice Time in PR

Posted 13-Aug-2014
Pros: The friendly helpful staff, the free cocktail vouchers provided upon check-in, the beautiful view of the beach
Cons: Upgrading the rooms with newer furniture and any necessary improvements to give the rooms a newer more modern feel.
Location: About 5 to 10 min from the airport. A short ride to Old San Juan. A short walk to neighboring hotels, beaches, restaurants and shops.
The hotel is a little dated. Appears that furniture and other fixtures could be upgraded in the rooms but overall it was a great stay for the money spent. Staff was very friendly and customer service oriented. They were very helpful with providing answers to questions and providing any information that was needed. They have a few different restaurants which is convenient if you aren't able or don't feel like going outside of the hotel. Picante provides a taste of the nightlife experience on the weekends. There was a nice crowd there. The cocktails are good. Tried the calamari, coconut shrimp and red velvet cake trio which was also very tasty. There's also a casino and a pool/beach area which was nice and not overly crowded. All in all it was a great trip.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great experience, going back next summer..

Posted 12-Aug-2014
It was a dream vacation, didn't wanted To go home
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel

Posted 10-Aug-2014
The walls are very thin so we could hear the neighbors kids and tv. Wednesday night they started power washing some crates outside starting after 11pm and it was very loud which made it hard to sleep. Some of the towel girls outside seemed to have an attitude but other than that it's on a very clean beach and each room has a balcony with most of them overlooking the ocean.