We reserved the Royal Suites for our second day in teh Puerto Plata area. The first day we stayed at Casa Colonial and it was awsome! At Lifestyles from the begining even checking in was painful, there were a lot of people we had to wait to check in and then wait for the room to be ready. Once we got to the room we were very dissapointed it was not what is advertised in the pictures on the web site, in fact it was old, not kept up to date.
Another issue is trying to make reservations to have diner in one of the gourmet restaurants. this should not be a hassle but here it is. We had a VIP bracelet and we stayed for one night and because of this I have called well in advance to let them know I was concerned that we may not be able to get a reservation and was tyold they will accomodate, when I arrived it was very dissapointing and got no help what so ever; in fact the only restaurants they told us had opening were the mexican, dominican, chinese and the buffet restaurants. We chose the chinese restaurant and was a big mistake because the food was awful, we did not eat all our food and joinned other couples that lefty tgis restaurant and went to the buffet.
There seemes to be VIP areas that are nice and sounds like the villas and presidential suites may be in better shape. I may give this place another shot if I were to stay at one of these rooms and try one of the gourmet restaurants hoping we have a better experience next time
I spent 4 nights at this hotel at the Christmas Holiday. I really didn't know what to expect. The pictures on both Trip Advisor and Expedia do not reflect the beauty and ambience of this hotel. Everything was immaculately clean. The grounds are beautiful. The restaurant is small and RIGHT on the ocean with a fabulous view. Our room was on the first floor which was great as we could sit on our small patio and see the ocean. Manager Ted, an American from Texas, is on the property daily and very available to talk with which is always great to know that management is actually tending to business. The rooms are simple but very clean with a safe, a smalll frig and very ample bathroom. TV and internet work! Housekeeping is very good and the hotel staff was super friendly and accommodating. The restaurant had very good food with great prices and also will bring food to you at the pool. The food was fresh and well prepared and I loved getting my morning cappucino or latte at the bar. Best thing about the hotel is the location, a 5 minute walk to all the bars and restaurants on the beach. Also, one block from the ATM and the grocery store which has everything you could need for snacks and even full meals. Traveling as a single woman with my two adult daughters, we felt safe even at night (early in the evening) walking to and from the restaurants on the beach. Access to the beach is easy, right on the property, and you can walk/run for several miles on the beach.
Mindy from Vermont
Opening in 2002 the Velero Beach Resort in the idyllic beach setting of Cabarete is internationally known as a paradise for …More
The hotel is nice...it is under renovation but still wonderful. There is a restaurant on the property and although a little pricey the food is delicious. The swimming pools are beautiful and staff mostly bilingual and helpful. Security is great ! Certainly I would stay again !
We stayed in Block 4 on the 3rd floor with a view of the ocean. The sound of waves were present at all time. It rained two of the days we were there, but that did not stop us from having a really great time. The buffet food was very good and there was a wide selection to choose from at each meal. The individual restaurants, Gourmet and Brazilian, were outstanding, both the food and the service. We went on two tours during our stay, Jasmine Spa and City Tour. The Jasmine Spa was way out in the county and provided a very peaceful setting to receive a hour long massage. The walk around the grounds of the Spa was a great way to experience the surrounding county. We highly recommend going to Jasmine Spa. City Tours was nothing but fun. Manni was our tour guide and he was not only a great guide, but funny and entertaining. He was able to answer all questions and and mad us feel special.
The Palace didn't start as a luxury hotel but rather a private residence. But now it is open to the public to get a glimpse of what it must be like to live like royalty! The location is ideal. The Cliff House is literally built into the ocean-side cliff. The main building (The Palace) is set back across wonderful landscaping and terraced walkways with fantastic views. A third building (the guesthouse) has 4 guest rooms as well.
This is an ideal location for a relaxing and private vacation. Meals are set out by the staff on the back porch which receives a wonderful breeze all day. Other covered porches and gazebos offer relief from the sun when needed. The pool is comfortable and refreshing. Local wildlife includes resident chickens and peacocks.
However, all of these amazing facilities pale in comparison to the tremendous staff whose only mission seems to be to pamper you and make you feel like you are the only guests in the hotel. To be fair, on two nights, we were. But the morning, afternoon, and evening staff were attentive, courteous, helpful, polite and right there whenever they were needed. The service is truly world-class--unmatched at all but the most exclusive luxury international hotels.
Details: Location on the ocean, not as some Google Maps put it in Rio San Juan. Look for the kidney-shaped pool. ATM available in town; staff will give you a ride. Get a ride from airport thru the hotel to save hassle; meal plan available at hotel too.
Each and every one of our guests is considered royalty. Whether it be a cool drink served poolside or a relaxing massage by …More
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