Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom yonkers, ny

Nice getaway

Posted 24-Feb-2015
It was great escaping winter! The hotel was nice. I wish there were more things to do on beach like motorized water sports.
3 out of 5
by A verified traveller

Posted 17-Feb-2015
Resort was over priced for what you receive overall
3 out of 5
by A verified travellerfrom Providence

This is the best resort in this area however

Posted 14-Feb-2015
Cons: Customer service and cleanliness.
Location: Not much. We took an excursion to a near by town to do research and the guides had difficulty finding our destinations.
If you must go to this area of the DR, the resort is the best there. the area is very poor and the resort is tired and hard to maintain. The food was better than expected, in fact better than Iberostars in Cancun and Playa. You can tell it is a distressed area as there are no motorized water sports in fact we saw very few boats of any size or shape on the waters. There were few Americans and most guests were Canadians and Germans. Smoking of cigars and cigarettes was rampant. We could not stay in the one bar area or theater because of the haze of the smoke. The beach was also littered with cigarette filters. The resort leaned the beach but the refuse from the neighboring resort and public beach was filthy both in the water and on land. The staff was so so. Some were very helpful and polite but others were rude and unfriendly. The food and the weather were the highlights. We were invited to join friends at the last minute because of some research he was doing in the area. Since we had stayed in Iberostar properties before and it was an escape from the deep snow, we went without doing any research. Our fault.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Good value for the money.

Posted 01-Feb-2015
Pros: Very nice territory , palms, tropical shrubs, orchids, peacocks Excellent spas and gym.
Cons: Rooms need some renovation.They look very plain, too simplistic for this type of hotel . More hand sanitizers. Food and drink servants hand hygiene!
Location: Great countryside tour with visiting native village, cigar plant and 27 waterfalls.
We were impressed by how they design and maintain property, resort looks like located amidst beautiful tropical forest. Personal very friendly. Especially bartender Juan from beach side bar. Please tip the best personal responsibly. TV set they change three times though. Buffet food was rather good, restaurants about 3-3.3 from 5. So they have plenty space for improvement.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Best staff, great weather, nice beach

Posted 26-Jan-2015
The staff at the hotel really took good care of us. There is inclusive food available around the clock. The grounds are gorgeous, but the rooms are a little less chic and more boho. The weather was great, I went late January. Bring cash, for the hotel taxi ride to the airport after. Was not overcrowded. Lots of hotel fun and games. Pretty orchid garden and jacuzzis.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jan-2015
Nice resort. Beds and bedding were old and not real comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2015
Nice hotel very easy access to everything very clean The nature is beautiful I did not care much for the ocean water was dirty a lot of grass and pool water was cold I did not care for the waiters in the main buffet if I wanted something I had to ask at least 3 times if I need some think to drink I was better off getting it myself
3 out of 5
Recommended
for Everyone
by A verified traveller

Average hotel

Posted 12-Jan-2015
Cons: Parts of the hotel can use upgrade. Food can be improved greatly. A lot of slot machines were broken in the casino.
Location: Right next to beach and casino.
pros: clean, on the beach, cons: food, not so many activities in the hotel. casino slots were broken, not a lot of tables for card games and roulette.
4 out of 5
Recommended
for Couples
by A verified travellerfrom New Jersey

Posted 05-Jan-2015
Pros: Pool & swim up bar.
Cons: Bed quality.
Good value for the money. Staff is friendly and competent. Would return.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom CA

Somewhere Different

Posted 25-Dec-2014
Pros: Staff was great, bars were nice and the food was good, great pool
Cons: Lot of people trying to sell stuff on the beach, it is a public beach so it is understandable but within 5 minutes there was someone trying to sell
Location: Not a spot to wander around outside the hotel by yourself, if you want to go outside I recommend asking for Manny, he took us out and around town
Definitely different than mexico, not as much walking around town due to safety so it seemed. Great for more of a relaxing trip but did do some great excursions. I would recommend doing the VIP Paradise Island trip it was a blast.