Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
64% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from New Jersey

close to the beach ok

Posted 14-Aug-2014
Pros: The staff was friendly, the beach was beautiful, there were enjoyable activities daily.
Cons: The quality of the food and the night shows can be improved.
Location: The location was nice
The food was not good, they advertised 4 restaurants in the facility and only one restaurant was open during our stay. Additionally, there was not an impressive amount of nightly entertainment.
3 out of 5
by A verified traveller

Excellent customer service

Posted 20-Jul-2014
Is a nice hotel near the beach. But activities, food and cleanliness is not a total 10.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jul-2014
Pros: The beach
Cons: The food
It was a good experience. Very friendly staff, amazing beach.
4 out of 5
Recommended
for Couples
by A verified traveller

The hotel location is perfect

Posted 31-May-2014
Pros: The staff, the pool and the beach.
Cons: The hotel should pay their employees on time in order to maintain a decent level of service
My experience was overall pleasing as the staff was attentive and always responsive to please us as I purchased the VIP from Forest Beach Club. However, something that I found very disturbing and that gives the hotel and the brand a bad reputation is that the hotel does NOT pay their employees on time. As I speak Spanish and always converse with the locals, all the staff ended up telling me that on the 27th of May they had not yet gotten paid when they should have received their pay on the 15th. This speaks loud words of the way the hotel treats their staff and how employers treat their employees in the DR. They cannot expect to have returning foreign customers if they do not pay their staff on time. They should not expect to have the ability to bring new or returning business if they do not pay their employees on time. I would like to hear that this gets corrected and that employees receive their pay and fair treatment. I did receive good service from all the staff there.
4 out of 5
Recommended
for Everyone
by Bob from SC

Nice stay and will definitely consider going back

Posted 22-Apr-2014
Pros: Expedia
Cons: Paint the buildings tropical collors
Location: Did not check I went to relax & PLACE WAS PERfect for that
Staff we we friendly food was good beach and pool were excellent
1 out of 5
Recommended
for Families
by A verified traveller

The worst Hotel in Puerto Plata.

Posted 21-Apr-2014 on Hotels.com
I've stay in almost all the mayor Hotel in Puerto Plata in the last two years, and this one is by far the worst one, this hotel needs a complete renovation urgently.
4 out of 5
Recommended
for Everyone
by wendy from dom rep

nice hotel

Posted 21-Apr-2014
Pros: -rooms -beach -staff -enviroment -pool
Cons: -food
Location: near the beach, big hotel, great to relax
I spent the Holly Week over there with my husband and it was a great experience... we could relax, the hotel is near the beach.. the rooms are very clean and the staff is really friendly... the only thing we didn't enjoy that much was the food... even thou it's 24 hours the menu wans't very pleasant...
3 out of 5
Recommended
for Couples
by Peewe83 from Dominican Republic

It's not a bad one at all

Posted 26-Feb-2014 on Hotels.com
I spend a very good time in there. Nice People, Nice Beach and not a bad hotels at all. They should implement a better Maintenance for this hotel, It's look a little bit old
1 out of 5
Recommended
for Families
by George from nyc

hotel needs renovation

Posted 25-Feb-2014 on Hotels.com
Check in was horrible took 3 hours to get a room and then the room was horrible no lights in bedroom tv was so old and didnt have a remote bed was really hard and old ac was leaking water and maintance never fixed it while I was there when they said they would but food was ok good variety pools were clean bar was ok disco was empty all the time night show and staff were dull and had no carisma to entertain only the host was upbeat and exciting to see but I will never again stay here if you want a good hotel with resort like feeling this isnt the hotel the right hotel
1 out of 5
Recommended
by Wes from Michigan

The worst rooms I have ever stayed in!!!

Posted 22-Feb-2014 on Hotels.com
The rooms at the resort were the worst I've ever seen!! The furniture was old and outdated! The ceiling in the bathroom was leaking. The mattresses were dirty and torn! The rooms had a constant odor of mildew. The staff was very good but with the condition of the rooms I would not recommend that anyone stay at this resort!