Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
66% of guests recommend
3.4 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by A verified travellerfrom puertoplata

I was really disappointed

Posted 29-Jan-2015
Pros: Disappointed
Cons: Renovations
Location: Disappointed
The room was terrible the A/c was not working in the room. I'll never go back there again!nothing
1 out of 5
by A verified traveller

Disappointment in Puerto Plata

Posted 07-Jan-2015
as a 20something female American traveler with other young female companions - I felt very uncomfortable around certain staff members and the overall level of professionalization of the staff leaves much to be desired. The facilities have clearly seen better days and cleaning staff will enter your room while you are still present. In general I do not recommend this hotel to groups or families.
1 out of 5
by A verified travellerfrom C

Hotel of horror. Stay away mold infested Hotel.

Posted 01-Jan-2015
This is by far the worst hotel ever. Hotel rooms smell like mold. Lamps had missing bulbs. I was moved to second room and bathroom leaked from air condition. I spent 3 days moving from room to room. FOOD WAS HORRIBLE ran out of food every hour after lunch and dinner. not enough staff to attend to guest. No variety of food same thing every day. Most rooms were vacant. No Free Wifi etx Worst Vacation Ever
1 out of 5
by A verified traveller

Posted 22-Oct-2014
Don't go here, old resort. Limited restaurants. Buffet food is
3 out of 5
for Everyone
by A verified travellerfrom Québec

généralement bien

Posted 21-Oct-2014
Pros: la tranquilité et le service.
Cons: le tarif sur le site était pour la chambre seulement alors que l'offre parles de tout inclus, ce point devrait être mis en évidance,
Location: pour 2 jours seulement noussommes demeuré à l'hotel.
l'endroit et le service est bien. Les repas offrent un choix assez varier. Bien entendue la période de l'année avait les restaurants é la carte fermé du au faible taux d'occupation en cet période de l'année.
1 out of 5
by A verified travellerfrom Bronx, New York


Posted 16-Oct-2014
Pros: Absolutely nothing
Cons: Absolutely everything starting from the rooms down to the staff especially starting with the staff.
Location: By the beach, nothing to do nearby.
The service in this resort was terrible we booked two rooms in which one of the rooms had a horrible stench to it and were then moved two more times after that because either one had no working shower or toilet or the other had no working phone, resulting in three room relocations in the course on one week. In that time the front-desk service staff became very frustated with us that on one occassion resulted in name calling. The price we paid apparently didn't include fresh linens for the bed, a clean pool because the pool was always filthy, not a good variety of food, and limited drink options because they were always running out. Overall it was the worst experience ever had at a so-called four star resort and should even be shut-down.
3 out of 5
by Iraida Coralifrom Puerto Rico

no lo visito nuevamente

Posted 20-Sep-2014 on Hotels.com
El hotel es lindo, pero necesita mejor administracion. Los encargados son amables, pero no dan un sevicio rapido. Me queje porque el aire no servia y estuve 8 horas para q me cambiaran de habitacion y me dieron otra peor. No lo recomiendo
1 out of 5
by Jarenfrom Usa

Not all inclusive

Posted 16-Sep-2014 on Hotels.com
We paid for an all inclusive package that included food, the receptionist upon checking In tried to charge us more money to include the food. We decided not to fight about it but it put a bad taste in my mouth to pay for a service and not receive it. DO NOT WASTE YOUR TIME if you are wanting to have an all inclusive vacation. This place was a dump and I'm sad I wasted vacation time there.
2 out of 5
by A verified travellerfrom New Jersey

close to the beach ok

Posted 14-Aug-2014
Pros: The staff was friendly, the beach was beautiful, there were enjoyable activities daily.
Cons: The quality of the food and the night shows can be improved.
Location: The location was nice
The food was not good, they advertised 4 restaurants in the facility and only one restaurant was open during our stay. Additionally, there was not an impressive amount of nightly entertainment.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 01-Aug-2014 on Hotels.com