Beach bar

Reviews of Casa Valeria Boutique Hotel

3.5 out of 5
Casa Valeria Boutique Hotel
Calle Dr. Rosen No. 28, El Batey, Sosúa, Puerto Plata

Reviews

9.4

Exceptional

Rating 10 - Excellent. 467 out of 647 reviews" "
Rating 8 - Good. 137 out of 647 reviews" "
Rating 6 - Okay. 29 out of 647 reviews" "
Rating 4 - Poor. 8 out of 647 reviews" "
Rating 2 - Terrible. 6 out of 647 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at casa valeria. The staff made us feel so welcome, like family from the beginning. The location of this hotel is unbeatable. A 2 minute walk to a quiet beach and many restaurants around as well.
Stayed 4 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, fantastic staff.
Stayed 4 nights in Apr 2024

8/10 Good

Grandville, Baltimore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the staff was friendly.
Stayed 3 nights in Apr 2024
Response from Angel on 19 Apr 2024
Thanks! We are glad you enjoyed your stay!

8/10 Good

Brandon Keith

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Frank on 8 Apr 2024
Thank you Brandon for you stay with us and your review! Woud love if you have the time to send us a pm on how we can improve to reach a 5 star for your next stay should you come here again, again thanks for choosing us for your stay!

8/10 Good

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is small but mighty. The rooms are spacious great shower with hot water comfortable bed and pillows. The best part is the staff Elizabeth and Leonela are amazing. They took great care of me! Also Jenny in housekeeping is an excellent cleaner. I would return to this warm and homey place. Walk to beaches and food no problems
Stayed 3 nights in Mar 2024
Response from Elizabeth on 4 Apr 2024
Good morning Carla, thank you for your stay with us, Leo, Yani and me, appreciate your comment , we are happy and satisfied that we have provided you a good service, and that you felt at home..Looking forward to have you as our guest soon.Have a blessing day

10/10 Excellent

Wayne

Stayed 2 nights in Mar 2024

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angel on 19 Apr 2024
Thanks for your review!

10/10 Excellent

Carlton, BROOKLYN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good they always take care of like family
Stayed 3 nights in Mar 2024
Response from Frank on 2 Apr 2024
Thanks Carlton! Always a pleasure!

10/10 Excellent

Sadecki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 2 nights in Mar 2024
Response from Angel on 21 Mar 2024
Thanks for your review!

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay thanks to the staff fantastic job
Stayed 3 nights in Mar 2024
Response from Frank on 17 Mar 2024
Thank you Branden for your great review we are humbled to know that you enjoyed your vacation to the fullest with us.

8/10 Good

Julissa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Frank on 2 Apr 2024
Thank you Julissa for your great review!

8/10 Good

Vasel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok . Mattresses horrible . AC has some issues . Overall staff and place nice.
Stayed 2 nights in Feb 2024
Response from Frank on 7 Mar 2024
Thank you Vasel for your review, I have sent off my quality crew to check up on the mattress and could not find any issues with it, would love some extra feedback on what was wrong with it, and AC did you report the issue because it seems to have been fixed as I just checked it myself. Again thanks for your stay and would love it if you send us a direct message in regards to the mattress to find out what was bad about it to see if it something we have not noticed. Have a great day and hope to see you again :)

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and modern appliances and spaces. The staff is attentive and helpful and did a great job receiving us upon arrival. I will definately stay here again for a longer time.
Stayed 1 night in Feb 2024
Response from Angel on 1 Mar 2024
Thank you so much for your review!

10/10 Excellent

Anthony, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024
Response from Angel on 23 Feb 2024
Thanks for your review!

10/10 Excellent

Lynn, Hanover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed here before. staff is great. food is very good
Stayed 2 nights in Feb 2024
Response from Frank on 16 Feb 2024
Thanks Lynn for your great review! It warms our heart to have reocurring clients and great ones as well :)

10/10 Excellent

Swinzle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was well kept and very near the great playa sosua
Stayed 2 nights in Feb 2024
Response from Angel on 15 Feb 2024
Thank you so much for your review!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and accommodating. Quite a few spoke English which is great cuz my Spanish is awful. Walking distance to 2 beaches and all the restaurants on pedro clisante. Great place. My only complaint is my room needs a new shower head. Other than that, excellent
Stayed 5 nights in Feb 2024
Response from Angel on 11 Feb 2024
We're thrilled to hear that you found our staff exceptionally friendly and accommodating. We strive to ensure a comfortable stay for all guests. We're pleased to inform you that the issue with the shower head has been promptly addressed. Thank you for highlighting our convenient location and the multilingual staff. We hope to welcome you back soon!

8/10 Good

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is one of the nicer hotels in sosua. Very quiet and peaceful. Restaurant is good and the rooms have a minibar which charges reasonable prices. My only real complaint would be the WiFi didn’t work. I even went to the front desk and they couldn’t get it to work either. But it wasn’t a big deal really. Overall I would totally recommend
Stayed 1 night in Jan 2024
Response from Frank on 2 Feb 2024
Thanks scott for your review! We are delighted that you have had such a great experience with both hotel and restaurant. I am sorry to hear that internet was an issue during your stay, we are aware that it has been messing up lately with the provider we have. And are looking into alternatives to make sure that downtime is at a minimum. As not all but many of our clients continue work from distance and internet is vital to keep in touch with friends and family even during vacation. Thanks again for the feedback and informing us on what we can improve on!

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and exactly where you want to be
Response from Angel on 27 Jan 2024
Thanks for your review!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay and great staff!!
Stayed 6 nights in Jan 2024
Response from Angel on 27 Jan 2024
Thanks for your review!

10/10 Excellent

HuRa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and most friend property.. even if you have a problem they give it immediate attention…
Stayed 8 nights in Jan 2024
Response from Angel on 18 Jan 2024
Thank you for sharing your positive experience with us! We're delighted to hear that our hotel impressed you with its cleanliness and attentive staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Daniel, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Casa Valeria was superb. The property was immaculate at all times. The staff were truly amazing - the entire staff. This includes front desk, housekeeping, maintenance and restaurant. The quality of the food in the on-site restaurant was consistently excellent. I would definitely stay again at Casa Valeria.
Stayed 7 nights in Jan 2024
Response from Angel on 13 Jan 2024
Dear Daniel,Thank you for your glowing review! We're delighted to hear your stay at Casa Valeria was superb. Maintaining an immaculate property and providing excellent service is our priority. Your compliments to our entire staff, from front desk to restaurant, mean the world to us. We're thrilled you enjoyed the consistently excellent food. It would be a pleasure to welcome you back for another exceptional stay.Best regards,Casa Valeria Team.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love It
I enjoyed my stay, very clean and quiet
Stayed 5 nights in Dec 2023
Response from Angel on 13 Jan 2024
Thank you so much Gerard! Very glad to hear this.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service
Excellent service- clean- great staff and location close to beach and great restaurant and food with very good prices!!!
Stayed 2 nights in Dec 2023
Response from Angel on 13 Jan 2024
Thank you so much for your kindly review Carmen! We are glad you had a nice time here.

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, the staff go above and beyond. Walking distance to beach, and you are right in the center of town. The hotel is safe and quiet. Will definitely come back again.
Stayed 10 nights in Dec 2023
Response from Frank on 3 Jan 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our staff, location, and amenities. We look forward to welcoming you back again soon. Happy New Year!

8/10 Good

HuRa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff… very courtesy
Stayed 3 nights in Dec 2023
Response from Frank on 3 Jan 2024
Thank you HuRa for your review! Ill forward your kind words to the staff!

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The cats were in the dining room too often; There is a time and place for animals not while I'm eating... Staff was very friendly but they all celebrated New Year's at the property with their families and lead to service of the guest being very slow and they helped themselves to the things that you were paying for... (Drinks and food was made faster as they went back to talk to the cook and bartender)
Stayed 4 nights in Dec 2023
Response from Frank on 2 Feb 2024
Dear Alan, Sorry about the cat situation unfortunately there are mixed reasons as some guests who do not care if there are animals in the area feed the cats they tend to go over there , we do our best to keep them out of that area but it is difficult.I am glad you enjoyed the staff as they are a great bunch of people, and we are sorry for that you felt as if you were overlooked during the new years eve party. I do think you may have misunderstood that there was faster service to the owners, when we went back it was to help out as the staff had alot to do during that evening, pretty much no one had made a reservation so all the clients came in from the street and we had little warning that it was going to fill up as it did. If someone went in behind the bar to look for a drink it was to relieve the bartenders so they could focus on the guests. Again sorry if you felt it was something else going on during that evening as the staff is well instructed that guests go first and owners second.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Perfect location, clean room! And great food
Stayed 3 nights in Dec 2023
Response from Angel on 2 Feb 2024
Thanks you for your review! We feel pretty glad that you enjoyed your time here!

10/10 Excellent

Johnathan dean

Liked: Amenities
Excellent staff also amazing hospitality definitely will come back!
Stayed 4 nights in Dec 2023
Response from Angel on 2 Feb 2024
Thanks you for your review! We feel pretty glad that you enjoyed your time here!

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure at Casa Valeria
Stayed here many times. Relatively small, boutique hotel in Sosúa. It’s always my first choice when in town. This time, I checked in during their Christmas party. Decorated beautifully, women all in evening wear. Absolutely gorgeous.
Stayed 1 night in Dec 2023
Response from Frank on 24 Dec 2023
Hehe you caught us in the middle of the employee party :) Yes all the girls had dressed up great for that one! So greatful for your review and always great to have you here!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great, food very average stick with the chicken dinner choices if ordering. The free breakfast is awesome way to get some grub first thing. The ONLY issue is the water for shower is not hot hot if thats your thing and the MOSQUITOS RULE I MEAN LIKE THEY ARE VERY PRESENT so keep that spray with you ESPECIALLY IN YOUR ROOM
Stayed 3 nights in Dec 2023
Response from Frank on 24 Dec 2023
Hello Joseph! Sorry yes indeed the caribbean can have quite a lot of moquitos present during wet season as they tend to lay extra eggs. Its hard to fight even with fumigations here in Dominican Republic. As for the water we found out that the sensor for electric heating had broken as we have both solar and electric "if" sun is not out. Sorry about that normally you should always get hot water as we have both ways of heating. For the restaurant I'm glad you enjoyed the breakfast and the chicken. Don't miss out on the opportunity for other options though as the filet mignon for example that I have made sure that we have one of the absolute best in the area and yet not as pricey as some others :) Have a great day and hope to have you stay with us again!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Response from Angel on 21 Dec 2023
Thank you so much for your review!

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not say enough about this property, the rooms are beautiful, the staff were very polite and professional, and I will definitely be staying at this property on my next visit.
Stayed 3 nights in Dec 2023
Response from Frank on 18 Dec 2023
Thank you Larry for your amazing review! We are thrilled that you had a wonderful stay at our property and that you loved our rooms and staff. We are honored that you will choose us again for your next vacation. You are always welcome and we hope to make your next stay even more enjoyable. Thank you for choosing Casa Valeria and for sharing your feedback!

8/10 Good

Narvin, Hollis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Angel on 18 Dec 2023
Thank you so much for your review!

8/10 Good

Larry

Stayed 4 nights in Dec 2023
Response from Angel on 13 Jan 2024
Thanks Larry!

10/10 Excellent

Sadecki

Stayed 3 nights in Dec 2023
Response from Angel on 15 Dec 2023
Thank you for your review!

10/10 Excellent

Carlton, BROOKLYN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel. It is one of the best hotels in the area. I would recommend it to anybody that’s going to Sosua
Stayed 3 nights in Dec 2023
Response from Angel on 15 Dec 2023
Delighted to hear you consistently enjoy your stays! We appreciate your loyalty and recommendation. Looking forward to welcoming you back to our top-notch Sosua hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel, ideal for solo travellers and families. Staff are wonderful, friendly, and treat you like family. I am also a repeat customer and wouldn't stay anywhere else when visiting Sosua.
Stayed 3 nights in Nov 2023
Response from Angel on 15 Dec 2023
We're thrilled to be your preferred choice in Sosua! Thank you for highlighting our excellent service and family-like atmosphere. We can't wait to welcome you back for another memorable stay.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Frank on 4 Dec 2023
Thank you Very much Andre! We are happy to hear that you enjoyed your vacation to the fullest here with us!

10/10 Excellent

Shalik, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service very clean and professional clean rooms
Stayed 3 nights in Nov 2023
Response from Angel on 30 Nov 2023
Thank you so much for your review!

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderfull Location is the best
Stayed 10 nights in Nov 2023
Response from Angel on 30 Nov 2023
Thank you so much for your review!

10/10 Excellent

philbert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and Staff was amazing!!
Stayed 4 nights in Oct 2023
Response from Frank on 29 Nov 2023
Thank you Philbert for your wonderful review! We are happy that you enjoyed your stay at Casa Valeria and that you appreciated our location and amazing staff. Thank you for choosing us and for sharing your feedback.

10/10 Excellent

Genesys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Angel on 15 Dec 2023
Thank you for your review!

6/10 Okay

Jordan

Stayed 1 night in Nov 2023
Response from Frank on 29 Nov 2023
Hello Jordan, Sorry to hear that you seem to have had a mediocre stay with us, we would love some feedback on this on how to improve and try to meet the expectations what you expect from a stay at our hotel

10/10 Excellent

Timothy

Liked: Amenities
hotel is safe and clean and the staff is great
Stayed 6 nights in Oct 2023
Response from Angel on 6 Nov 2023
Thank you so much for your review!

10/10 Excellent

Mallory T., Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Angel on 27 Nov 2023
Thank you so much for your review!

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything
Stayed 1 night in Oct 2023
Response from Frank on 30 Oct 2023
Thanks edward we enjoyed having you here!

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
It is in the middle of all the action. Near all attraction in the area.
Stayed 3 nights in Jul 2023
Response from Frank on 26 Oct 2023
Thank you Ana for your review! Please inform us if possible on what we can improve on to reach a five star for your next stay should you decide to stay with us again! Always looking to reach perfection for our clients

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Angel on 24 Oct 2023
Thank you so much!

10/10 Excellent

John

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I love the fact that the facility appears to have been updated recently and maintained at a high level!
Stayed 2 nights in Oct 2023
Response from Frank on 24 Oct 2023
Thank you John for your review, I will inform my maintenance staff about your kind words we constantly strive to keep both upgrades and maintenance at the highest possible level