Calle Dr. Rosen No. 28, El Batey, Sosúa, Puerto Plata
Reviews
9.4
Exceptional
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We absolutely loved our stay at casa valeria. The staff made us feel so welcome, like family from the beginning. The location of this hotel is unbeatable. A 2 minute walk to a quiet beach and many restaurants around as well.
Thank you Brandon for you stay with us and your review! Woud love if you have the time to send us a pm on how we can improve to reach a 5 star for your next stay should you come here again, again thanks for choosing us for your stay!
This hotel is small but mighty. The rooms are spacious great shower with hot water comfortable bed and pillows. The best part is the staff Elizabeth and Leonela are amazing. They took great care of me! Also Jenny in housekeeping is an excellent cleaner. I would return to this warm and homey place. Walk to beaches and food no problems
Carla
Stayed 3 nights in Mar 2024
Response from Elizabeth on 4 Apr 2024
Good morning Carla, thank you for your stay with us, Leo, Yani and me, appreciate your comment , we are happy and satisfied that we have provided you a good service, and that you felt at home..Looking forward to have you as our guest soon.Have a blessing day
Everything was ok .
Mattresses horrible .
AC has some issues .
Overall staff and place nice.
Vasel
Stayed 2 nights in Feb 2024
Response from Frank on 7 Mar 2024
Thank you Vasel for your review, I have sent off my quality crew to check up on the mattress and could not find any issues with it, would love some extra feedback on what was wrong with it, and AC did you report the issue because it seems to have been fixed as I just checked it myself. Again thanks for your stay and would love it if you send us a direct message in regards to the mattress to find out what was bad about it to see if it something we have not noticed. Have a great day and hope to see you again :)
Very comfortable and modern appliances and spaces. The staff is attentive and helpful and did a great job receiving us upon arrival. I will definately stay here again for a longer time.
The staff was extremely friendly and accommodating. Quite a few spoke English which is great cuz my Spanish is awful. Walking distance to 2 beaches and all the restaurants on pedro clisante. Great place.
My only complaint is my room needs a new shower head. Other than that, excellent
Anthony
Stayed 5 nights in Feb 2024
Response from Angel on 11 Feb 2024
We're thrilled to hear that you found our staff exceptionally friendly and accommodating. We strive to ensure a comfortable stay for all guests. We're pleased to inform you that the issue with the shower head has been promptly addressed. Thank you for highlighting our convenient location and the multilingual staff. We hope to welcome you back soon!
Property is one of the nicer hotels in sosua. Very quiet and peaceful. Restaurant is good and the rooms have a minibar which charges reasonable prices. My only real complaint would be the WiFi didn’t work. I even went to the front desk and they couldn’t get it to work either. But it wasn’t a big deal really. Overall I would totally recommend
scott
Stayed 1 night in Jan 2024
Response from Frank on 2 Feb 2024
Thanks scott for your review! We are delighted that you have had such a great experience with both hotel and restaurant. I am sorry to hear that internet was an issue during your stay, we are aware that it has been messing up lately with the provider we have. And are looking into alternatives to make sure that downtime is at a minimum. As not all but many of our clients continue work from distance and internet is vital to keep in touch with friends and family even during vacation. Thanks again for the feedback and informing us on what we can improve on!
This is a very clean and most friend property.. even if you have a problem they give it immediate attention…
HuRa
Stayed 8 nights in Jan 2024
Response from Angel on 18 Jan 2024
Thank you for sharing your positive experience with us! We're delighted to hear that our hotel impressed you with its cleanliness and attentive staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.
My stay at Casa Valeria was superb. The property was immaculate at all times. The staff were truly amazing - the entire staff. This includes front desk, housekeeping, maintenance and restaurant. The quality of the food in the on-site restaurant was consistently excellent. I would definitely stay again at Casa Valeria.
Daniel
Stayed 7 nights in Jan 2024
Response from Angel on 13 Jan 2024
Dear Daniel,Thank you for your glowing review! We're delighted to hear your stay at Casa Valeria was superb. Maintaining an immaculate property and providing excellent service is our priority. Your compliments to our entire staff, from front desk to restaurant, mean the world to us. We're thrilled you enjoyed the consistently excellent food. It would be a pleasure to welcome you back for another exceptional stay.Best regards,Casa Valeria Team.
Wonderful stay, the staff go above and beyond. Walking distance to beach, and you are right in the center of town. The hotel is safe and quiet. Will definitely come back again.
Belinda
Stayed 10 nights in Dec 2023
Response from Frank on 3 Jan 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our staff, location, and amenities. We look forward to welcoming you back again soon. Happy New Year!
The cats were in the dining room too often; There is a time and place for animals not while I'm eating... Staff was very friendly but they all celebrated New Year's at the property with their families and lead to service of the guest being very slow and they helped themselves to the things that you were paying for... (Drinks and food was made faster as they went back to talk to the cook and bartender)
Alan
Stayed 4 nights in Dec 2023
Response from Frank on 2 Feb 2024
Dear Alan, Sorry about the cat situation unfortunately there are mixed reasons as some guests who do not care if there are animals in the area feed the cats they tend to go over there , we do our best to keep them out of that area but it is difficult.I am glad you enjoyed the staff as they are a great bunch of people, and we are sorry for that you felt as if you were overlooked during the new years eve party. I do think you may have misunderstood that there was faster service to the owners, when we went back it was to help out as the staff had alot to do during that evening, pretty much no one had made a reservation so all the clients came in from the street and we had little warning that it was going to fill up as it did. If someone went in behind the bar to look for a drink it was to relieve the bartenders so they could focus on the guests. Again sorry if you felt it was something else going on during that evening as the staff is well instructed that guests go first and owners second.
Stayed here many times. Relatively small, boutique hotel in Sosúa. It’s always my first choice when in town. This time, I checked in during their Christmas party. Decorated beautifully, women all in evening wear. Absolutely gorgeous.
Perry
Stayed 1 night in Dec 2023
Response from Frank on 24 Dec 2023
Hehe you caught us in the middle of the employee party :) Yes all the girls had dressed up great for that one! So greatful for your review and always great to have you here!
Staff great, food very average stick with the chicken dinner choices if ordering. The free breakfast is awesome way to get some grub first thing. The ONLY issue is the water for shower is not hot hot if thats your thing and the MOSQUITOS RULE I MEAN LIKE THEY ARE VERY PRESENT so keep that spray with you ESPECIALLY IN YOUR ROOM
Joseph
Stayed 3 nights in Dec 2023
Response from Frank on 24 Dec 2023
Hello Joseph! Sorry yes indeed the caribbean can have quite a lot of moquitos present during wet season as they tend to lay extra eggs. Its hard to fight even with fumigations here in Dominican Republic. As for the water we found out that the sensor for electric heating had broken as we have both solar and electric "if" sun is not out. Sorry about that normally you should always get hot water as we have both ways of heating. For the restaurant I'm glad you enjoyed the breakfast and the chicken. Don't miss out on the opportunity for other options though as the filet mignon for example that I have made sure that we have one of the absolute best in the area and yet not as pricey as some others :) Have a great day and hope to have you stay with us again!
I can not say enough about this property, the rooms are beautiful, the staff were very polite and professional, and I will definitely be staying at this property on my next visit.
Larry
Stayed 3 nights in Dec 2023
Response from Frank on 18 Dec 2023
Thank you Larry for your amazing review! We are thrilled that you had a wonderful stay at our property and that you loved our rooms and staff. We are honored that you will choose us again for your next vacation. You are always welcome and we hope to make your next stay even more enjoyable. Thank you for choosing Casa Valeria and for sharing your feedback!
I always stay at this hotel. It is one of the best hotels in the area. I would recommend it to anybody that’s going to Sosua
Carlton
Stayed 3 nights in Dec 2023
Response from Angel on 15 Dec 2023
Delighted to hear you consistently enjoy your stays! We appreciate your loyalty and recommendation. Looking forward to welcoming you back to our top-notch Sosua hotel.
Excellent boutique hotel, ideal for solo travellers and families. Staff are wonderful, friendly, and treat you like family. I am also a repeat customer and wouldn't stay anywhere else when visiting Sosua.
Verified traveller
Stayed 3 nights in Nov 2023
Response from Angel on 15 Dec 2023
We're thrilled to be your preferred choice in Sosua! Thank you for highlighting our excellent service and family-like atmosphere. We can't wait to welcome you back for another memorable stay.
Thank you Philbert for your wonderful review! We are happy that you enjoyed your stay at Casa Valeria and that you appreciated our location and amazing staff. Thank you for choosing us and for sharing your feedback.
Hello Jordan, Sorry to hear that you seem to have had a mediocre stay with us, we would love some feedback on this on how to improve and try to meet the expectations what you expect from a stay at our hotel
It is in the middle of all the action. Near all attraction in the area.
Ana
Stayed 3 nights in Jul 2023
Response from Frank on 26 Oct 2023
Thank you Ana for your review! Please inform us if possible on what we can improve on to reach a five star for your next stay should you decide to stay with us again! Always looking to reach perfection for our clients
I love the fact that the facility appears to have been updated recently and maintained at a high level!
John
Stayed 2 nights in Oct 2023
Response from Frank on 24 Oct 2023
Thank you John for your review, I will inform my maintenance staff about your kind words we constantly strive to keep both upgrades and maintenance at the highest possible level