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Reviews of Marien Puerto Plata - All Inclusive

4 out of 5
Marien Puerto Plata - All Inclusive
Carretera Luperón, Km. 4.5, Complejo Turístico, Puerto Plata, Puerto Plata

Reviews

7.2

Good

Rating 10 - Excellent. 361 out of 1007 reviews" "
Rating 8 - Good. 215 out of 1007 reviews" "
Rating 6 - Okay. 158 out of 1007 reviews" "
Rating 4 - Poor. 131 out of 1007 reviews" "
Rating 2 - Terrible. 142 out of 1007 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lenin A

Liked: Cleanliness, staff & service, property conditions & facilities
Good services
Stayed 4 nights in Apr 2024
Response from Marlys Ramos on 18 Apr 2024
Dear Lenin:On behalf the entire team from Marien Puerto Plata, we would like to thank you for your honest review. Regards.

2/10 Terrible

Tiffany

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible birthday trip. They had no transportation from the airport to the hotel. We arrived at the hotel after 1am. (Which they knew I was coming because I called with updates). The shower was clogged. Water wouldn’t go down. Door handles dirty. Alcoholic beverage on the table in the common area. I had two kids with me on this trip. The room was infested with mosquitoes. Other persons here all over the room, the bedsheets, the bathroom. Bathroom mirror dirty. Mattress filthy. Hole in the ceiling. They said family friendly definitely not. The food was nasty and cold. The dresses nasty and stained bed sheets. I ask for a room upgrade and I was told it would be $70 extra per night. I agreed and was told I would have to stay in that room for the night and maybe get a room in the morning. So I had to end up looking for a Airbnb and booking that for a little over $400. And I paid over $800 for this hotel. And they are not willing to give me a full refund even though I booked for 4 days and I was there for less than 24 hours.
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marlys Ramos on 18 Apr 2024
Estimada María Fernanda:Agradecemos su honesta valoración. Esperamos recibirle nuevamente muy pronto.Saludos.

6/10 Okay

Carluis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A decent location but felt it was a resort that hasn't been updated in a while. The staff were kind but the room service wasn't great especially considering I was a VIP. Good place as starting resort but there are better ones outside of this one.
Stayed 2 nights in Apr 2024
Response from Marlys Ramos on 15 Apr 2024
Dear Carluis:Thanks for your comments. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We have been working in order to improve each one of the areas you mentioned, as it is our main priority to provide excellent service in all areas.Regards.

10/10 Excellent

vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Excallent service
Stayed 7 nights in Apr 2024
Response from Marlys Ramos on 15 Apr 2024
Dear Vijay;Please receive the warmest greetings from Marien Puerto Plata. Thank you for taking the time to share your positive experience. Regards.

6/10 Okay

Dilmaurys

It was ok
Stayed 2 nights in Apr 2024
Response from Marlys Ramos on 15 Apr 2024
Dear Dilmaurys:We so much appreciate you taking the time to share this review about your stay at Marien Puerto Plata. It was a pleasure to host you.Regards.

2/10 Terrible

Ruben

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel thinking about having a good relaxing time with my fiancé. When we got there ohhh boy the Hotel is falling apart the rooms are old and dirty, I asked for a different room,wasted about an hour waiting and the room was even worst at this point we just check out and booked another hotel. Please don’t book this hotel until they updates their rooms it’s not worth it
Stayed 4 nights in Apr 2024
Response from Marlys Ramos on 12 Apr 2024
Dear Ruben:Thank you for choosing us and taking the time to provide us with your honest review. We deeply regret your disappointing experience and sincerely apologize for any inconvenience you may have encountered during your stay.Regards.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Marlys Ramos on 11 Apr 2024
Dear Delia:Thanks for choosing us as your vacation destination, and provide us your honest feedback.Regards.

4/10 Poor

Lisbeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room - it was infested with small roaches Buffet - not a variety of food. The tables were dirty. Service- in the buffet I waited for more than 30 minutes for water & coffee.
Stayed 5 nights in Apr 2024
Response from Marlys Ramos on 11 Apr 2024
Dear Lisbeth:As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. Regards.

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking and to tell you the amenities and staff were wonderful compared to our “other options” on the island.
Stayed 7 nights in Apr 2024
Response from Marlys Ramos on 9 Apr 2024
Dear Nancy:On behalf of the entire team of Marien Puerto Plata, we would like to thank you for choosing us as your holidays destination and sharing your experience with us.Regards.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marlys Ramos on 9 Apr 2024
Dear Juan:We would like to thank you for choosing our resort as your host on your recent gateway to our destination.Regards.

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Marlys Ramos on 9 Apr 2024
Dear María:We would like to thank you for choosing our resort as your host on your recent gateway to our destination.Regards.

4/10 Poor

Tanya

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Need a lot of renovations
Stayed 6 nights in Mar 2024
Response from Marlys Ramos on 8 Apr 2024
Dear Tanya:We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.Regards.

10/10 Excellent

REYES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff a quiet atmosphere evertthing was walkable
Stayed 2 nights in Apr 2024
Response from Marlys Ramos on 8 Apr 2024
Dear Reyes:We are delighted to confirm that you found our grounds to be beautiful and were highly satisfied with our services. Regards.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Marlys Ramos on 8 Apr 2024
Dear Shane:Thank you very much for your recent stay in our Marien Puerto Plata.Regards.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property, the staff in the vip lounge were amazing and on the buffet. Everything was super clean and beautiful.
Stayed 4 nights in Jan 2024
Response from Marlys Ramos on 5 Apr 2024
Dear Karla:On behalf of our hotel management and the whole team, we would like to thank you for choosing one more time our hotel Marien Puerto Plata for your well-deserved vacation and highlight your beautiful experience.Regards.

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and beautiful view
Stayed 2 nights in Apr 2024
Response from Marlys Ramos on 4 Apr 2024
Dear Luisa:Please receive the warmest greetings from Sunscape Puerto Plata. Thank you for taking the time to share your positive experience. Regards.

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Marlys Ramos on 4 Apr 2024
Dear Maricela:Thanks for choosing us as your vacation destination and rate us.Regards.

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infrastructure of the hotel is okay, tourism has changed since the pandemic in Puerto Plata. However, the Staff is amazingly helpful and kind. Food was okay too and overall me and my family had a great experience.
Stayed 1 night in Apr 2024
Response from Marlys Ramos on 4 Apr 2024
Dear Sofia:We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. Regards.

4/10 Poor

carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a lot of maintenance
Stayed 4 nights in Mar 2024
Response from Marlys Ramos on 2 Apr 2024
Dear Carlos:Thanks for your comments. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. Regards.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. I love it
Stayed 3 nights in Mar 2024
Response from Marlys Ramos on 1 Apr 2024
Dear Pedro:We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. Regards.

6/10 Okay

Christina

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Marlys Ramos on 1 Apr 2024
Dear Christina:Please receive the warmest greetings from Marien Puerto Plata. Thank you for taking the time to share your positive experience. Regards.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the food and the staff was very friendly. Good location for excursions. The beach was nice, the pool was also nice.
Stayed 7 nights in Mar 2024
Response from Marlys Ramos on 31 Mar 2024
Dear Lisa:Thank you for taking the time to share your positive experience. We are delighted that your stay with us was enjoyable and that you enjoyed all facilities. Regards.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very family oriented. Everything was close. Can't get lost here. If u wanna wear your heels to dinner you can because all the restaurants are so closeby. The food at every restaurant and snack was fantastic!
Stayed 4 nights in Mar 2024
Response from Marlys Ramos on 31 Mar 2024
Dear Stacey:It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. Regards.

8/10 Good

Steven

It was good for the most part
Stayed 5 nights in Mar 2024
Response from Marlys Ramos on 31 Mar 2024
Dear Steven:We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. Regards.

6/10 Okay

Virginia, Bronx

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were not friendly and need more variety on food
Stayed 6 nights in Jan 2024
Response from Marlys Ramos on 28 Mar 2024
Dear Virginia:Thank you for choosing Marien Puerto Plata for your recent vacation and your honest feedback.Regards.

8/10 Good

TRENT

Liked: Cleanliness, staff & service, property conditions & facilities
A bit more shade / umbrellas around the pool would be nice. The usual issue with people reserving chairs and not coming back for hours!!
Stayed 7 nights in Mar 2024
Response from Marlys Ramos on 26 Mar 2024
Dear Trent:We are so pleased you allowed our wonderful resort to be your holiday destination. All of your feedback is extremely important in order to improve ourselves.Regards.

4/10 Poor

Polina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Felt very cheap the entire time. Service is unattentive and slow. If food is an important aspect of your vacation, skip this resort. The beach is not great. They ran out of towels by 10am. Shows are lacking. Wouldnt go again.
Stayed 4 nights in Mar 2024
Response from Marlys Ramos on 25 Mar 2024
Dear Polina:Thank you for choosing Marien Puerto Plata Resort for your recent vacation.Is a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We have been working in order to improve each one of the areas you mentioned, as it is our main priority to provide excellent service in all areas.Regards.

4/10 Poor

Miguel

Travelled with family
Liked: Amenities
Poor quality of food and no variety. Always the same
Stayed 16 nights in Feb 2024
Response from Marlys Ramos on 23 Mar 2024
Dear Miguel:Thank you for trusting us your holidays in Marien Puerto Plata.Your kind feedback and suggestions are much appreciated; we will add these remarks in our plan of continuous enhancement, as they help us to achieve perfection in every aspect.Regards.

6/10 Okay

Lance

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Marlys Ramos on 21 Mar 2024
Dear Lance:Thanks for choosing us as your vacation destination and provide us your honest feedback.Regards.

8/10 Good

Henri

Liked: Cleanliness, staff & service, amenities
The staff and service was really nice.
Stayed 7 nights in Mar 2024
Response from Marlys Ramos on 18 Mar 2024
Dear Henri:Thank you for choosing Marien Puerto Plata for your recent vacation. It was a delight to host you, we are happy to confirm that you had such a relaxing experience overall. Regards.

6/10 Okay

Jonathan E

Liked: Cleanliness, staff & service, property conditions & facilities
The property was smaller but quaint. We felt safe at the resort traveling with our daughters for this vacation. Most all of the staff were friendly but the folks running the “Walmart” in the front of the resort were too pushy to even look at anything which was terrible. The food was average at the buffet and restaurants as well as the drinks. There were a few items that were great but mostly average. The gym had enough equipment to get in a good workout. The entertainment staff were great and we had fun doing activities. Overall we give it an average rating.
Stayed 6 nights in Mar 2024
Response from Marlys Ramos on 19 Mar 2024
Dear Jonathan E:We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. The entire team is looking forward to welcoming you back here in the future, do not hesitate to contact us in case that you need assistance with your next booking.Regards.

8/10 Good

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
it was good
Stayed 5 nights in Mar 2024
Response from Marlys Ramos on 18 Mar 2024
Dear Devon:It is nice to read that you enjoyed your stay with us. Thank you for sharing your experience with others and we look forward to serving again very soon.Regards.

2/10 Terrible

Vanessa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I was in shock..I literally thought I was at the wrong place. Didn’t look anything like the photos on Expedia. Only 1 restaurant open besides the buffet, not 4 or 5 as advertised and 2 of them aren’t even apart of the all inclusive you have to pay to eat there. The 1 restaurant had basically the same food as the buffet. The beach bar is open anytime but is gross. The bed was awful, my back was killing me from the springs in the bed. The front desk was rude.I would never go back here. Even if I got an upgraded room …Lifestyle/Cofresi, Senator are wayyyyy better
Stayed 4 nights in Mar 2024
Response from Marlys Ramos on 18 Mar 2024
Dear Vanessa:Thank you for choosing us and taking the time to provide us with your honest review. We deeply regret your disappointing experience and sincerely apologize for any inconvenience you may have encountered during your stay.Regards.

6/10 Okay

Daniela

Disliked: Staff & service, property conditions & facilities
Safe and good location.
Stayed 8 nights in Mar 2024
Response from Marlys Ramos on 15 Mar 2024
Dear Daniela:On behalf the entire staff of Marien Puerto Plata, we thank you for choosing us as your vacation destination. Also thanks for your honest feedback and valuation.Regards.

8/10 Good

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great, the pool is great. The buffet serves the same every other day, so if you don't like it there's not much of an option. The salad is very lacking and the vegetables are often from a can. Entertainment was lacking. Waiting for Zumba classes that didn't happen. Definitely not the best value all-inclusive. The rules say not to reserve pool or beach chairs and yet they're always being reserved anyway. Only 5 people in the pool and yet all chairs already have towels. You have to wait in line before 8am for about 30 minutes each day to reserve a restaurant if you want to enjoy decent meal. Not able to sleep in on vacation. So, it's a pretty location for a so-so price.
Stayed 8 nights in Mar 2024
Response from Marlys Ramos on 12 Mar 2024
We are so pleased you allowed our wonderful resort to be your holiday destination.We are sorry to hear about the issues you've encountered during your stay. Our sincerely apologies for any deficiencies in our part. Believe me; we have taken note in our opportunity areas kindly mentioned from you. Please feel confident that we will take the proper measures to prevent recurrences like this in the future. We know all the customer work so hard for to have a great holiday and we so sorry for hear yours inconvenient. Thank you very much for your honest feedback and we hope to see you in a future so you can witness all our improvements.

2/10 Terrible

Takunda

Stayed 4 nights in Mar 2024
Response from Marlys Ramos on 31 Mar 2024
Dear Takunda:Thank you for choosing us and taking the time to provide us with your valuation. We deeply regret your disappointing experience and sincerely apologize for any inconvenience you may have encountered during your stay.Regards.

6/10 Okay

Mackenzie Elizabeth

Travelled with group
Liked: Cleanliness
Ok, what lower cost. Service ok - difficult getting water at meals. Cost for in room safe (very unusual and crazy). Cost for 2 of the restaurants- should be included. Slightly disappointed.
Stayed 5 nights in Mar 2024
Response from Marlys Ramos on 11 Mar 2024
Dear Mackenzie:Thank you for choosing us during your recent vacation and taking the time to provide us with your candid review.Your feedback is truly valuable for us and has been passed along to all of the involved departments in order to improve in the future. We hope you can join us again sometime so we can deliver a better stay.Regards.

4/10 Poor

Audrey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is outdated. We arrived and was sent to the VIP lounge, great! There VIP service was not my idea of VIP. I requested two wheelchair accessible rooms and was assigned rooms on the third floor. We had to wait to have one on the rooms change. The pool is not accessible for people with a disability. The food was not much of a variety, but pretty good.’There are cats throughout the restaurant area, they creep in and out while you are eating. I made an appointment for one of the restaurant, when appeared my name was not listed. The service attendants should be bilingual to better assist the customers. While at the pool area, I left two towels to secure our beach chairs, when returned , one towel was removed from the chair/. I tried to replace the towel and was told it will be sent to my room. The next day I noticed there was a towel center right by the pool. No one ever directed me or said the place was there. I had to return yo my room to get the towel. We played bingo by the poolside and the guy calling the numbers was calling out the wrong number in English. My friend joined and booked a room for two nights. We occupied three VIP rooms and each room was different. We had missing items in each room, as discribe in the VIP package.
Stayed 4 nights in Mar 2024
Response from Marlys Ramos on 11 Mar 2024
Dear Audrey:Thank you for choosing Marien Puerto Plata Hotel for your recent vacation. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We have been working in order to improve each one of the areas you mentioned, as it is our main priority to provide excellent service in all areas.Regards.

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Marlys Ramos on 11 Mar 2024
Dear Erika:Thanks for your honest valuation.Regards.

10/10 Excellent

Joseph

Stayed 3 nights in Mar 2024
Response from Marlys Ramos on 31 Mar 2024
Dear Joseph:Thanks for choosing us as your vacation destination.Regards.

6/10 Okay

Carmen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Marlys Ramos on 8 Mar 2024
Dear Carmen:Thanks for choosing us as your vacation destination, it was a pleasure to host you.Regards.

10/10 Excellent

Marc Ansel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very Close to my in Laws house and close to the Cable Car !!
Response from Marlys Ramos on 6 Mar 2024
Dear Marc:Thanks for choosing us as your holidays destination and rate us.Regards.

8/10 Good

Malcolm

Liked: Cleanliness, staff & service
It’s a good location. Makes things easy for there guests
Stayed 4 nights in Feb 2024
Response from Marlys Ramos on 4 Mar 2024
Dear Malcolm:We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. Regards.

4/10 Poor

Yesenia

Travelled with partner
Disliked: Amenities, property conditions & facilities
There were some issues. There was a ceiling leak right when you enter the room which came from the air conditioner. Bathtub had hair in it on arrival day. The rooms were old and dated but that was not a problem because we spent most our time out of the room however, I reported the issues to the front desk and they said they would send someone on both occasions but no one came by. The food was not great but not awful. Theme restaurants were better but just average tasting. I would not recommend or return to this resort.
Stayed 4 nights in Feb 2024
Response from Marlys Ramos on 4 Mar 2024
Dear Yesenia:Thank you very much for your recent stay in our Marien Puerto Plata.Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had and this information will be passed along to the involved manager for further review, as guest satisfaction is our top priority and we regret that we fell short during your stay.Regards.

6/10 Okay

Debby

Liked: Cleanliness, staff & service
The food was ok. They should have more choices for international guests though.
Response from Marlys Ramos on 29 Feb 2024
Dear Debby:Thank you for taking the time to share your positive experience. We appreciate your feedback and look forward to welcoming you back soon.Regards.

6/10 Okay

Nelson

Stayed 4 nights in Feb 2024
Response from Marlys Ramos on 29 Feb 2024
Dear Nelson:Please receive the warmest greetings from Marien Puerto Plata. Thank you for taking the time to rate us.Regards.

2/10 Terrible

Leeza s

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
If your young with a body or a “bbl” please don’t stay here I had on my bikini at the pool “ adults only “ and was constantly told what I had on was inappropriate … when I would see females weighing 300 with a bikini and no issue it’s not worth it don’t come here and the food is nasty they are SO RUDE !
Stayed 4 nights in Feb 2024
Response from Marlys Ramos on 28 Feb 2024
Dear Leeza:Thanks for your opinion, as a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Regards.

8/10 Good

Torrey

Liked: Cleanliness, property conditions & facilities
Had a great time would definitely go again!
Stayed 5 nights in Feb 2024
Response from Marlys Ramos on 28 Feb 2024
Dear Torrey:We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. Regards.

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great
Stayed 3 nights in Feb 2024
Response from Marlys Ramos on 28 Feb 2024
Dear Maria:On behalf of our hotel management and the whole team, we would like to thank you for choosing our hotel Marien Puerto Plata for your well-deserved vacation and highlight your beautiful experience.Regards.