Exterior
Check availability

Reviews of Keoken Patagonia Bed & Breakfast Puerto Natales

3 out of 5
Keoken Patagonia Bed & Breakfast Puerto Natales
Señoret 267, Natales, Magallanes

Reviews

9.6

Exceptional

Rating 10 - Excellent. 86 out of 109 reviews" "
Rating 8 - Good. 18 out of 109 reviews" "
Rating 6 - Okay. 3 out of 109 reviews" "
Rating 4 - Poor. 0 out of 109 reviews" "
Rating 2 - Terrible. 2 out of 109 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Helen, Lake Oswego

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rodrigo on 7 Nov 2023
Gracias Marx por sus comentarios, fue un agrado recibirlo en nuestro B&B.

8/10 Good

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was comfortable and attractive, with a very nice common area. Manager or Expedia should have made it more clear at booking that payment was cash only. Manager was informative and helpful.
Stayed 1 night in Mar 2023

10/10 Excellent

Ed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family run business. Very warm and friendly. Rooms are very comfortable. Will stay again on a return trip.
Stayed 1 night in Mar 2023

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rodrigo and his wife are wonderful hosts. Their property is very clean and in a great location, very walkable to many restaurants and shops. We stayed here before and after hiking the o-circuit, and when we had to leave early to catch a bus for hiking, Rodrigo got up at 6 am to make us breakfast! They also allowed us to keep our non-hiking luggage with them for 9 days while we were hiking. Highly recommend!
Stayed 2 nights in Feb 2023

10/10 Excellent

Sanjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Host Rodrigo is awesome - very welcoming and attentive. Property is walkabke to everything. Great!
Stayed 1 night in Nov 2022

10/10 Excellent

Alexander

10/10 Excellent

Christopher, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was very friendly and very helpful. Comfortable, generous bedroom and good breakfast, excellent location for walking around Puerto Natales. Would happily stay again.
Stayed 3 nights in Jan 2022

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When you drive up you think uhm. The host was very nice. We had the place to ourselves due to Covin-19 worries and cancelations. Very clean, bed comfortable, service good. If you can pay cash that would be a plus to the operator.
Stayed 3 nights in Mar 2020
Response from Rodrigo on 15 Apr 2020
your opinion is very valuable to us, we appreciate your comments Thank you for choosing us

6/10 Okay

Chile9

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine just overpriced for a small room
Stayed 1 night in Mar 2020
Response from Rodrigo on 15 Apr 2020
Thank you for your comment. We regret not being able to offer the largest rooms, for not having more availability. Clients take their reservation well in advance.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great host, great location, clean, and comfortable
The host is friendly and helpful. The facility is very clean. Breakfast is bountiful and tasty. I wholeheartedly recommended staying here.
Stayed 2 nights in Feb 2020
Response from Rodrigo on 15 Apr 2020
Thank you very much Thank you for choosing us.Your opinion is important to us.

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Katharine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best in Puerto Natales!
We love Rodrigo and his B&B. We would stay there again in a heartbeat and strongly recommend it. Clean, perfect location, and simply charming. Plus Rodrigo was a helpful and kind host. The best of the best!
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, very clean, good location, outstanding customer service, Rodrigo went out of his way to make my stay a pleasant experience.
Stayed 1 night in Dec 2019
Response from Rodrigo on 17 Dec 2019
Thank you very much for your comments. We are glad to know that you felt comfortable and enjoyed your stay.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent B&B in puerto natales
Great location Friendly helpful host. Excellent freshly cooked breakfast.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent host and very good location, very near restaurants and shopping.
Stayed 2 nights in Feb 2019
Response from Rodrigo on 3 Mar 2019
Thank you very much for your comments, we appreciate your opinion.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely B and B run by a very nice couple Rodrigo and his wife. Very homey atmosphere. Very comfy beds. Helpful for advice on local restaurants and tours etc
Stayed 5 nights in Feb 2019
Response from Rodrigo y Gloria on 3 Mar 2019
Thank you very much for your comments, we appreciate your opinion. We are happy that your stay was pleasant.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Rodrigo on 3 Mar 2019
Thank you very much for your comments, we appreciate your opinion. We are happy that your stay was pleasant.

8/10 Good

Cuneyt, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rodrigo was a great host. He was very friendly and helpful.
Stayed 2 nights in Jan 2019

10/10 Excellent

Wendy M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keoken B & B Patagonia, Puerto Natales
We thoroughly enjoyed our stay at Keoken Patagonia B & B! The room was wonderful with such comfortable beds! The breakfasts were excellent! I highly recommend this B & B and would like to come back myself some day! Lovely owner!
Stayed 4 nights in Dec 2018
Response from Rodrigo on 31 Jan 2019
Thank you very much for your comments. We are happy that your stay was satisfactory.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a good experience, stayed there several days and the owner/manager was friendly, helpful and is bi-lingual in Spanish and English. Close to the waterfront, restaurants, grocery store and other shopping. Highly recommended.
Stayed 7 nights in Dec 2018
Response from Rodrigo on 31 Jan 2019
Thank you very much for your comments. We are happy that your stay was satisfactory.

10/10 Excellent

Verified traveller

Rodrigo was caring and very enjoyable to talk with. He tried to help the guests as much as he can. Great place to stay.
Stayed 1 night in Nov 2018

10/10 Excellent

Ramesh, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose this place based on the reviews and the experience was true to the reviews. The Keoken is easy to find, very close to as you enter P Natales from Calama. The breakfast is sumptuous and plentiful. Most importantly the owner Mr. Rodrigo has a big heart and even allowed us to make sandwiches from the breakfast spread and take it with us everyday when we were going to Torres Del Paine. His knowledge of the park is immense and one has to take his advise seriously.. His suggestions worked out very well for us. Overall our experience at Keoken was very happy. Highly recommend!
Stayed 2 nights in Oct 2018
Response from keoken on 7 Nov 2018
We appreciate your comments and recommendations, we are happy that you felt at home. It was very nice to receive them in keoken. we glad you rely on our recommendations on their trip to Torres del Paine. Regards,

10/10 Excellent

Liz, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, local hotel, clean, comfortable, central location, friendly and helpful owner.
Stayed 1 night in Oct 2018
Response from Rodrigo on 7 Nov 2018
Thank you very much for your comments, thank you for choosing us.

10/10 Excellent

Upeksha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roderigo was a very helpful and friendly host. He helped us with language, informed us of road closures, detours and how to get to places more efficiently. Overall good guesthouse and great host.
Response from Rodrigo y Gloria on 1 May 2018
Thanks for your comments. We appreciate your stay with us, it was a pleasure to receive you in our guesthouse.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy B&B with Great Bed + Views!
I LOVE this place!! Rodrigo is the best host ever, & breakfasts are delicious. This is the most comfortable bed I’ve had yet in South America, & after trekking in Torres del Paine, it felt like HEAVEN!!! Views from the room & a sea breeze were lovely, as is the upstairs sitting room. Great location with lots of walkable restaurants, & 5-min taxi to bus station. Homey & comfortable!
Response from Gloria y Rodrigo on 24 Feb 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

liming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
The owner very nice
Stayed 2 nights in Jan 2018
Response from Gloria on 7 Feb 2018
Muchas gracias por tu opinion y por escoger a Keoken para alojarte.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent B&B
We enjoyed a super stay at Keoken with a perfect breakfast and lovely hosts. It was also nice and central for shops, cafes etc, Recommend.
Stayed 5 nights in Jan 2018
Response from Rodrigo on 22 Jan 2018
Muchas gracias, fue un agrado recibirlos en Keoken B&B.

2/10 Terrible

Carla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Someone goofed
We had a guaranteed booking with credit card through a well-known online hotel booking service. The booking was confirmed just before our scheduled arrival. However, when we got to the Keoken in Puerto Natales, it was closed and locked, curtains drawn. No answer to repeated phone calls. We spent some time standing on the street with the kind taxi driver, trying to decide what to do. The driver didn't speak English, and my Spanish is poor. We knocked on neighbors' doors, spoke with workers on the street, etc. No information about why the hotel was closed. Finally a passerby rescued us with a recommendation of a nearby accommodation, which had a vacancy. We felt very lucky, as we had been literally stranded on the street with our luggage. When the Keoken owner read our critique of How Was Your Check-in Experience (We couldn't check in!), he sent an email saying he never got the reservation request. We don't know who made the mistake, but the fact is that we were left at the mercy of kind strangers to save us from spending the night at the bus station.
Stayed 1 night in Dec 2017
Dear customer, we deeply regret what has happened with your reservation. We let you know that we did not have a record of your reservation. We thought that by mistake this was addressed to keoken in Punta Arenas and not to keoken in Puerto Natales. We inform you that the confirmation of your reservation was made by an online system, not by us. We have been in our business for 10 years and we would never stop attending to a client for simple pleasure. Fortunately, in Puerto Natales, steps from our Hotel there are more than 170 accommodations. For us the important thing is that you could quickly find accommodation in front of our hotel at the suggestion of the same taxi driver who told us what happened the next day.

10/10 Excellent

Laura, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great advice about driving round Torres del Paine
We stayed in this bed and breakfast because I had seen a review that said that they provided advice about driving round Torres del Paine park and Keoken did not disappoint. Rodrigo and his wife were very friendly and Rodrigo provided very helpful advice about driving round the park. This was really useful as there is not much information provided at the CONAF station in the park for those driving themselves and we didn't have time to do the full three day trek. We had some nice chats with Rodrigo and the room had everything we needed and was nice and clean. I would recommend anyone to stay at Keoken bed and breakfast. Some tips for those driving themselves- for Torres del Paine it is best to get a map beforehand as they do not give them out at the CONAF station and get petrol in Puerto Natales or Punta Arenas as there isn't any in the park. Streets in Puerto Natales have small signs with arrows either in both directions or one direction, which indicate if the street is one way or two way. Look out for these as they are easy to miss.
Stayed 1 night in Nov 2017
Response from Rodrigo y Gloria on 4 Dec 2017
Thank you very much for your opinion and for feeling welcome in Keoken B & B, we are also happy that all the driving directions in the park have been useful. Thanks for visiting us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near water and town
Great host, enjoyable visit, bed could be better
Stayed 2 nights in Oct 2017
Thanks for your comments and for your visit. Rodrigo

10/10 Excellent

Amanda, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
A very comfortable, warm stay in this lovely B&B. I really felt at home and was well looked after by Rodrigo and his family who went out of their way to ensure that your needs were attended to.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and pleasant home away from home
Very pleasant stay, Rodrigo is social and made sure we were looked after. Breakfast was great and included fresh cooked eggs to order. Rooms clean and comfortable, easy walking distance to great restaurants and the plaza.
We are happy that you enjoyed your stay at keoken. We try to make guests feel at home and that is why we personally attend Our B & B. As keoken is located very centrally, it makes it easy for guests to find All that they need them, restaurants, walk along the coast, shops and souvenirs. Thank you for your opinionlon Rodrigo

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hwan Jong

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient
Practical plc to stay

10/10 Excellent

Maria, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10!
Beyond fantastic experience. Rodrigue (the host) was beyond helpful, letting us store our bags while we did a detour in Patagonia, stayed up late to check us in, as well as woke up early to make sure we have breakfast and taxi before our very early bus to Punta Arenas. The B&B itself is lovely and the rooms are fantastic. 10/10!
Response from General Manager on 9 Nov 2016
Thank you very much for your excellent evaluation on our B & B. It is our priority to help our guests, who choose our B & B. Rodrigo y Gloria Owners

10/10 Excellent

infiore7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean accommodation close to buses!
The owners actually greeted me at the door after a long day of travels! Within a few minutes, I was checked into my very comfortable room with a cup of chamomile. One note: google maps is wrong on their actual location. Everything else was perfect. They Arranged a cab for me the next day. Thank you both for a wonderful stay!

10/10 Excellent

Mara, berkeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful little B&B in a perfect location
Keoken is a wonderful little B&B near the heart of town and the waterfront. The owners, Gloria and Rodrigo, were delightful and extremely helpful and engaging. They let us store our extra baggage while off in Torres Del Paine, and provided advice about the trek. The place cozy, clean, and quiet. I only wish we had decided to stay a little longer!

10/10 Excellent

Evelyn, Fairfield, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close and convenient to everything.
The Keoken Patagonian B&B is the perfect accomodation for people taking day trips to Torres del Paine and the Glaciers. It's location is convenient to everything in Puerto Natales. The owners, Rodrigo and Gloria, are friendly and welcoming. They go out of their way to assist you with your needs ( booking tours, restaurant recommendations, etc). I can't thank them enough for advising me on my choice of ship for my trip to the fiords and glacier. I had originally chosen a smaller boat and was advised that with the wind I would be better suited to a larger vessel....so glad that I listened. The people on the smaller boat had to leave the glacier earlier than planned because the wind and waves had increased.
Torres del Paine
Glacier
Keoken Patagonian B&B

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Superb hospitality from the owners, beds and bathrooms were updated, great breakfast with lots of variety. Great location.

10/10 Excellent

Dustin, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, easy stay in Puerto Natales.
Very easy stay - comfortable rooms and setting in Pto Natales. Rodrigo went out of his way in helping us figure out our game plan for 3 days in Torres del Paine. He was able to find us a last minute rental car, without which, our days in TDP would probably have been a disaster. The breakfast is excellent and there are guidebooks galore in the sitting areas. The town is small and quaint and the food and the people are great. When we return to Patagonia and Pto Natales, we will definitely be stay at Keoken with Rodrigo again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, homey and friendly.
The couple who operate this place are very friendly, knowledgable and helpful. They recommended tours for the park on particular days due to weather and availability and had several options for us to consider. Provided directions and even restaurant recommendations in town. Rooms were comfortable and decorated beautifully. Breakfast was nice and they cooked eggs if you didn't depart to early.

10/10 Excellent

George, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpfiull staff
We were warmly greeted by the helpful staff. Our room was a lovely, warm respite from the chilly Puerto Natales weather. The staff recommend a local restaurant. The food was excellent.

10/10 Excellent

Alexander, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way.
Rodrigo was extremely helpful in planning our hike on the W trail. Exactly what we needed the night before our trek. Extremely accommodating and helpful, very much had a home-esque vibe. Perfect in every way.

10/10 Excellent

roxanne , b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pleasantly surprised when we arrived at Keoken. We were very tired from our travels. But from the moment we walked through the doors we felt at home. The owner is extremely hospitipal and helpful. He even cooked us breakfast in the morning. We look forward to our next visit.

10/10 Excellent

Nishal, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like a home stay
The owner Rodrigo is a very interesting character and makes the place feel like you are staying with a local family, which is great. Spend some time talking with him, he's got plenty of stories. The rooms are quiet, clean and g have a good size. The breakfast is simple but good. The hotel is also well located.

10/10 Excellent

Kama'aina, Kailua Kona, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest host in South America
It was comfy B&B with a cozy ski-lodge type feel. The host was super friendly and accommodating.

10/10 Excellent

Tommy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great kickoff point before Torres del Paine.
Great room in a clean and lovely home. About half mile walk from bus terminal but only half block from lake with gorgeous snow capped mountains in the background and several good restaurants within 2 or 3 blocks. Innkeeper very hospitable, accommodating and helpful--makes your problems and questions his own.