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Reviews of Altiplanico Puerto Natales

3.5 out of 5
Altiplanico Puerto Natales
Huerto Familiar 282, Natales, Magallanes

Reviews

9.2

Wonderful

Rating 10 - Excellent. 102 out of 150 reviews" "
Rating 8 - Good. 37 out of 150 reviews" "
Rating 6 - Okay. 7 out of 150 reviews" "
Rating 4 - Poor. 3 out of 150 reviews" "
Rating 2 - Terrible. 1 out of 150 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed 2 nights at Altiplanico prior to our trip to Torres del Paine. The room was great, including a view of the sound, with heated bathroom floors and towel rack. Restaurant food was excellent, both for breakfast and dinner. A short but scenic walk to downtown Puerto Natales along the water. Highly recommended!
Stayed 2 nights in Mar 2024

10/10 Excellent

John, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and great architectural design.
Stayed 6 nights in Apr 2024

8/10 Good

Nova

Travelled with group
Liked: Cleanliness, staff & service
I loved the feel and the look of Altiplanico. The heat was perfect, the areas spacious and calming. Front desk staff were very helpful and friendly. Dining/bar staff were very personable. A couple of things could have been smoother: our maid service was uneven, and it was inconvenient to have to make a reservation just for dessert. Overall, Altiplanico is lovely and restful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Daniela

Stayed 1 night in Dec 2023

10/10 Excellent

Eve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very scenic and clean property. I particularly appreciated the heated tiles in the bathroom. Good tea selection as well. It would have been even nicer if the breakfast buffet was refilled more promptly but that's a nitpick. I'd recommend this place.
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsay

Stayed 1 night in Nov 2023

10/10 Excellent

AnniePier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is unique in its construction and has great views of the sunset over the fjord. The staff was helpful in recommending restaurants and helping with booking taxi's. They were also extremely helpful in assisting me with an issue I had with my phone- completely unrelated to any job description I'm sure. The restaurant did struggle to honor our reservation on the first evening. We waited 40 minutes for a table.
Stayed 2 nights in Nov 2023

10/10 Excellent

Puneet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool unique minimalistic yet functional interior design, room is big with excellent views, very cool architectural and eco-friendly style. Towel heaters!! Stood out among all the hotels I have ever been to all ever the world.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice eco friendly hotel. Spacious rooms and welcoming & friendly staff. Heated bathroom tiles are a nice touch.
Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Great breakfast and pizza is superb. Very unique to allow all rooms to have a view
Stayed 1 night in Oct 2023

10/10 Excellent

Kassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to end our trip after a 5 day trek. We especially loved the heated floors in the bathroom and the decor. The reception and staff were very accommodating helping us with laundry, directions to a massage spa, and ordering us a taxi! We also loved our dinner during our stay overlooking the lake! 10/10 experience, we wish we had more time here!
Stayed 1 night in Mar 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Altiplanoco March 2023
Great Hotel, a couple of issues, most important the walls between the rooms are thin and you can hear your neighbors talking. Thankfully everyone was very nice and we had no loud neighbors. There is no wifi in the rooms. They explained it was not possible due to the construction of the hotel. They didn’t tell us we needed reset for dinner. It is a bit out of town and the cab ride is $7 each way. Taxis are easy to get and reliable. Overall we liked the hotel and really appreciated the service from the front desk staff.
Stayed 4 nights in Mar 2023

2/10 Terrible

Liz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The whole experience was horrible, room dirty, extremely hot, no tv, no internet, someone watched us taking a shower from outside when the window open, we left after the first night. Horrible experience
Stayed 3 nights in Mar 2023

10/10 Excellent

Marwan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing Very welcoming
Stayed 1 night in Mar 2023

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was good. Very unhappy with Expedia. Will never use it again and will recommend to other people not to use Expedia
Stayed 1 night in Feb 2023

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2023

10/10 Excellent

Jeffrey

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Fantastic hotel and amazing food
This hotel was fantastic. The restaurant chef was absolutely amazing!!! Would definitely stay again.
Stayed 1 night in Jan 2023

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice employees, unique place.
Stayed 1 night in Jan 2023

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say the view from the hotel is just magical, it’s like being in a place in my dreams. Food and presentation were fantastic. Staff are the nicest people; Ms Ari at the front desk was very helpful and so is Caroline and the their restaurant staff were the best people. Every single one of them.they made my experience a magical one! Thank you Altiplanico Hotel. I will surely go back with friends next time!! Highly recommended hotel!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This place is great . Staff is really nice and so caring and helpful .
Stayed 1 night in Nov 2022

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altiplanico - Simple, Unique, and Beautiful.
The property is lovely. The staff is gracious and attentive. The food and accommodations were excellent. This property blends simplicity, beauty, and an appreciation for the surrounding environment. It's lovely to participate in an environment that honors NATURE and the PEOPLE who visit this place. Well done.
Stayed 4 nights in Apr 2022

10/10 Excellent

Raul, Chillan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view to the sea and mountains from your room. Original architecture design, different levels, with stones and woods. Eco friendship. It was not easy to find the building for drivers.
Stayed 3 nights in Mar 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with nice views and unique architecture. Comfortable rooms. Convenient location near Puerto Natales. Hot tub closed with no explanation.
Stayed 1 night in Mar 2022

8/10 Good

Sheridan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy cabin feel
Rooms are basic but extremely comfortable, particularly the bathrooms which have heated floors and excellent showers. View from the room is incredible, a rare view I'd be willing to pay extra for. The main downsides are that it's a bit expensive, and that the Wi-Fi in the rooms stinks (it's fine in the lobby).
Stayed 1 night in Jan 2022

10/10 Excellent

Bryce

Fantastic people, room, and food
This place was great! The room exceeded my expectation and was much better than what we had in Punta Arenas. We loved it so much we booked another night. I left my phone in the taxi on the way to Torres del Paine and Jessica was able to track it down and hold it for me during my week of backpacking, I was so happy to come back and have it waiting for me! The breakfast here is really good too!
Stayed 1 night in Jan 2022

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweeping views and comfy lodging.
This place is awesome! It’s a warm and cozy hotel with great views from every room including dining room and bar. The front desk staff is very helpful. Especially Isabel. It’s a 5 min taxi ride to downtown but the hotels in downtown don’t have the views. The restaurant has great food so some nights I just stayed there for dinner.
View from Dining Room and Bar.
All the rooms face the mountains.
Stayed 1 night in Feb 2022

10/10 Excellent

Sridevi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the fjords from all the rooms, lobby and dining area. Friendly and welcoming staff. Though it is not in the city, it is a perfect location for anyone needing a calm, clean and eco-friendly place to stay while in Puerto Natales. Highly recommend.
Stayed 2 nights in Jan 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous. I cannot recommend it enough.
Stayed 1 night in Jan 2022

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was a perfection... 5 Stars..
Stayed 1 night in Dec 2021

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel altiplanico was the perfect place for us while visiting Patagonia. It gives you both the rustic feel of being in a remote location but the exceptional service of a world class resort. The views from the rooms are incredible, the beds are very comfortable, and the staff went above and beyond to make our stay pleasant and was very helpful. The location is about a 30 minute walk or short taxi ride from the center of Puerto Natales, but the food in the restaurant was some of the best we had here and Nelson was fantastic! The coastal views make the walk to town worth it if you venture in, but centrally located by the airport, Torres del Paine, and Puerto Natales. Last but not least, we loved the heated bathroom floors and towel racks - The best long hot shower there is after a day of hiking in Torres del Paine. When I am back in Patagonia, I would definitely stay here again!
Stayed 2 nights in Dec 2021

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in a stunning location
I had a fantastic stay at this hotel. The scenery from the rooms is amazing. Dinner in the restaurant was delicious. The hotel staff were universally helpful and courteous.
Stayed 1 night in Dec 2021

10/10 Excellent

AILEEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, confortable y al restaurant mis felicitaciones!!!
Stayed 3 nights in Nov 2021

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Great experience! The staff (especially the front desk) are so helpful. The restaurant is amazing! The lamb was the best I had the whole trip. The rooms are new and clean. The hot tub could be hotter and a little dirty but still fine. It’s a short distance from town but not far and cabs are called from the front desk and get there quickly.
Stayed 2 nights in Mar 2020

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Great experience! The staff (especially the front desk) are so helpful. The restaurant is amazing! The lamb was the best I had the whole trip. The rooms are new and clean. The hot tub could be hotter and a little dirty but still fine. It’s a short distance from town but not far and cabs are called from the front desk and get there quickly.
Stayed 1 night in Mar 2020

10/10 Excellent

Laura, Montana, USA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Extremely helpful staff! Luggage storage was great!
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of staff were unparalleled. The server was full of information and so kind giving the best recommendations as far as food choices to hikes. The food for both dinner and breakfast was some of the freshest and most delicious on the trip. The rooms were very comfortable with excellent views and loved how local culture was implemented. Highly recommend!
Stayed 1 night in Feb 2020

6/10 Okay

V, Seattle, Wa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property is beautiful, the staff is lovely and I like that it is about 1 Mile from downtown. The walk to town is beautiful. We did not eat at the hotel, but it looked amazing. The WiFi doesn’t really work except in the lobby, which was disappointing.
Stayed 1 night in Feb 2020

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice in Puerto Natales
The Altiplanico is a great choice if you stay at Puerto Natales. The staff is incredibly nice and always there to provide good service and help when needed. The dinner food was pretty good as well. The rooms were cool overlooking the water. Very centric location. Only downfalls would be WiFi is super spotty. Doesn’t really work in the rooms. Also, they only have the bar/food available for breakfast or after 5:30pm. So you can’t really get a drink or any snacks before 5:30 which is inconvenient. Additionally, the bathroom sink faucet is super low very close to the sink so it’s hard to wash yours hands, face etc (that’s more of a design critique). Other than that the decor of the hotel is super cool and nice and I would totally go back and stay there
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED this place!! The service was outstanding and the architecture was unique. Would highly recommend.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and relaxing
A charming and relaxing place with an excellent service from a great staff!
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, Great Food
Had low expectations of food but was honestly amazing. Great vibe if you like Scandanavian and minimal. Sitting in the hot tub with the view is amazing as well as the view in the restaurant.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Altiplanico Puerto Natales hotel. We were there for two nights and loved the ambiance and hospitality of the staff. We enjoyed their breakfasts and had a great dinner there as well. We would definitely return.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in Christmas day, after long stretch hiking and fully exhausted. Very friendly and helpful staff, helped us settle in and rest. Food in the restaurant was excellent.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Perfect base for Torres del Paine
I'd struggle to rate this hotel more highly. The rooms are very comfortable, all with beautiful views and each room feels very quiet and not overlooked. The bathrooms are spacious, warm and have plenty of hot water. The hotel is a little way out of town (about a half hour very pleasant walk along the lakeside) but it has a fantastic on site restaurant which is very reasonably priced for the dishes they serve and an absolute must - whether you're staying there or not! There are two (very hot!) hot tubs with a view of the lake and the mountains. The front desk were helpful with arranging transfers back to Punta Arenas where most flights go from, although you can fly to Puerto Natales during high season albeit flights are more limited. For those interested in glacier and Torres del Paine tours these are easily done from this location, making this hotel a good base. Plus they serve the best pisco sours I had in Chile! All in all, we would definitely go back and recommend to anyone looking for a comfortable base whilst exploring the region.
Stayed 3 nights in Nov 2019