Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews of Hotel Suites Villasol

4 out of 5
Hotel Suites Villasol
Loma Bonita No. 2, Fraccionamiento Bacocho, Puerto Escondido, OAX

Reviews

7.6

Good

Rating 10 - Excellent. 185 out of 597 reviews" "
Rating 8 - Good. 210 out of 597 reviews" "
Rating 6 - Okay. 121 out of 597 reviews" "
Rating 4 - Poor. 54 out of 597 reviews" "
Rating 2 - Terrible. 27 out of 597 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice yard with a pool. Their beach club, which you need a free shuttle to get to, is amazing. Little options in their restaurant. Far from the tourist places, taxi is needed. Nothing to do in the near area around it. Bring mosquito repellent. No elevators to get up to the 4th floor.
Stayed 3 nights in Mar 2024

8/10 Good

Ismael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at. The beach club is a plus, but you can't take any snacks or drinks, all have to be purchased thru the beach club which aren't cheap especially if you are traveling with a family of five.
Stayed 4 nights in Mar 2024
Response from Reservaciones on 19 Mar 2024
Dear IsmaelThank you for taking the time to provide us with your valuable feedback, for Hotel Suites Villasol our guests are the most important, we continue to work to offer you the best experiences, we hope to be able to serve them again. Kind regards.

10/10 Excellent

Claudia, Seattle

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Reservaciones on 9 Mar 2024
Estimada ClaudiaAgradecemos se haya tomado el tiempo de proporcionarnos su valioso comentario, para Hotel Suites Villasol nuestros huéspedes son lo más importante, nos alegra saber que su estancia con nosotros fue de su agrado, esperamos poder atenderlos nuevamente. Saludos cordiales.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely surrounds, great pool, really really good beach club. Really!
Stayed 1 night in Feb 2024
Response from Reservaciones on 14 Feb 2024
Estimado PeterAgradecemos se haya tomado el tiempo de proporcionarnos su valioso comentario, para Hotel Suites Villasol nuestros huéspedes son lo más importante, nos alegra saber que su estancia con nosotros fue de su agrado, esperamos poder atenderlos nuevamente. Saludos cordiales.

8/10 Good

Veronica

Liked: Cleanliness, amenities
Delicious food but not enough space for all guests during breakfast. Convenient because it is very close to the airport and it is a safe neighborhood.
Stayed 1 night in Feb 2024
Response from Reservaciones on 13 Feb 2024
Dear VeronicaThank you for taking the time to provide us with your valuable feedback, for Hotel Suites Villasol our guests are the most important, we continue to work to offer you the best experiences, we hope to be able to serve them again. Kind regards.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Reservaciones on 13 Feb 2024
Estimado DanielAgradecemos se haya tomado el tiempo de proporcionarnos su valioso comentario, para Hotel Suites Villasol nuestros huéspedes son lo más importante, seguimos trabajando para poder ofrecerle las mejores experiencias, esperamos poder atenderlos nuevamente. Saludos cordiales.

8/10 Good

Richard

Stayed 3 nights in Dec 2023
Response from Reservaciones on 13 Feb 2024
Estimado RichardAgradecemos se haya tomado el tiempo de proporcionarnos su valioso comentario, para Hotel Suites Villasol nuestros huéspedes son lo más importante, seguimos trabajando para poder ofrecerle las mejores experiencias, esperamos poder atenderlos nuevamente. Saludos cordiales.

10/10 Excellent

DALE, Layton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to city dining and offers its own resaurants. The restaurant located within the Hotel area has a very professional staff and tasty buffet food items. The restaurant located in the beach club serves very good and unique dinner options. The staff, notably Elizabet and Milton, are exceptional regarding friendliness and professionalism. By the time we left Villasol, we felt we were leaving family. Gracias for the best vacation of my life.
Stayed 2 nights in Oct 2023
Response from Reservaciones on 18 Oct 2023
Dear guestWe appreciate that you have taken the time to give us your valuable comment, for Hotel Suites Villasol our guests are the most important thing, we hope to serve you againKind regards

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities
The staff was very accompanying and spoke excellent English.
Stayed 1 night in Oct 2023
Response from Reservaciones on 18 Oct 2023
Dear guestWe appreciate that you have taken the time to give us your valuable comment, for Hotel Suites Villasol our guests are the most important thing, we hope to serve you againKind regards.

8/10 Good

Jacquelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we had a great stay at Villasol. Our only real complaints were that there were two staff members working the front desk who seemed to not know what was going on and gave us incorrect information several times. Other than that, the option to add breakfast to the stay was well worth it. The beach club was amazing. Rooms were clean, and for the most part, quiet. I’d stay again!
Stayed 6 nights in Jul 2023
Response from Villasol on 21 Jul 2023
Estimada Jacquelyn buen día le agradezco mucho su valioso comentario, para Hotel Suites Villasol nuestros huéspedes son lo más importante, nos alegra haber sido parte de estas vacaciones, seguiremos trabajando con nuestro equipo para brindarles un mejor servicio e información más precisa.Nos daría mucho gusto ser parte nuevamente del próximo verano.Saludos cordiales Jacquelyn.

8/10 Good

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and nice beach club.
Stayed 2 nights in May 2023
Response from Aylín on 3 Jun 2023
¡Hi Antonio! We appreciate your valuable comment, we hope to have you back soon.Greetings!

10/10 Excellent

Mara Odette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was bad luck???
It was a great experience to be in a good restaurant with veery good food at the Pez Gato Restaurant. However we got very sick from a room service! In our vacation we spent 2 days with diarrhea :(
Stayed 4 nights in May 2023
Response from Aylin on 4 Jun 2023
Hi Mara! Good dayWe appreciate your valuable comment, we regret that your stay with us has not been the best, we will work on it to offer you a better service the next time you visit us.Greetings!

4/10 Poor

Eduardo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is not in the beach front
Stayed 1 night in May 2023
Response from Aylin on 4 Jun 2023
¡Hi Eduardo! I hope you are having a good day.Im so sorry to heard that. Only our beach club is in the beachfront.Greetings.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Aylin on 4 Jun 2023
¡Hola Daniel! Buen día Agradecemos su valioso comentario.Esperamos tenerlo pronto de regreso, ¡Saludos!.

6/10 Okay

Tomas

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The area is good but the stuff needs proper training
Stayed 4 nights in Apr 2023
Response from Aylin on 4 Jun 2023
¡Hi Tomas! I hope you are having a good day!We are so sorry to know your stay with us was not perfect, however we appreciate your comments, it help us to improve our service.

10/10 Excellent

jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property was out of date it needs up date however the staff is super attentive and friendly specially Astrid and fer were awesome
Stayed 4 nights in Feb 2023
Response from JC on 28 Mar 2023
¡Hello Jorge! We appreciate your feedback, as we are always striving to provide you with the best experience possible. We take our job very seriously, and we will share your valuable feedback to the corresponding department. Furthermore, we hope to see you soon.

10/10 Excellent

Heriberto

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Feb 2023
Response from CM on 28 Mar 2023
¡Hola Heriberto! Muchas gracias por su calificación. Esperamos verlo nuevamente.

6/10 Okay

Cheyanne

Liked: Cleanliness
Not great
This place is fine… nothing special. I wouldn’t stay here again. The food is really bland and service was good 20% of the time. I stayed here for their beach club… there was a lot of confusion when I arrived to. The only person who spoke English kept trying to charge me the day fee, but someone else who only spoke Spanish kept trying to say that I didn’t have to pay the day fee since I was a hotel guest. Since I didn’t speak Spanish, I was just standing there for 30 minutes confused about what was going on while they figured it out. Service was pretty good. They have two happy hours a day. Food was bland here too. I wasn’t crazy about the area either… I preferred the part of my stay that was further south in the town, which was more walkable (shops, restaurants, bars, beach). Before this hotel, I stayed at Casa TO, which was amazing and basically the same price: that’s where I’d recommend to stay in Puerto Escondido.
Stayed 3 nights in Dec 2022
Response from JC on 6 Apr 2023
Hello Chayane!We are really sorry your experience with us was not to your liking. We want to thank you for your valuable opinion, as it makes us improve in our areas of opportunity. Definitely will forward your feedback to our hotel administrator, so we can take action on our opportunity areas.Kind regards.

6/10 Okay

IVAN

Travelled with family
Disliked: Staff & service
Service very slow on the breakfast, rooms could be better for the the price. Service could be more friendly.
Response from Ale on 28 Dec 2022
Hello, thanks for your comment, we will improve on the aspects that you comment, we hope to have a second chance.

8/10 Good

edith

4/10 Poor

Adria Q.

Travelled with family
Disliked: Amenities, property conditions & facilities
The restaurant and beach club staff was great, the food was very good. However, the reception staff was rude and not very helpful. The A/C in our room went out and it was burning hot for 2 days. When front desk was called (at least 4 times) their response was always “we will check to see how long it will take to be fixed”. There was no hot water so showering was terrible. The hotel itself is outdated, we stayed in a 2 bedroom suite and it was big but like I said, without A/C it made for a miserable 2 days. Stayed 5 nights total.
Response from Ale on 27 Dec 2022
Hello, thank you for your comment, we regret that you have had these inconveniences, we always try to give the best of us, we are aware of the possibilities of improvement, we hope to have a second chance.

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon reading the negative reviews, I was hesitant to book this property. However, we planned last minute and this was one of the few hotels that had the room configuration we needed (two bedrooms). Yet, we were PLEASANTLY surprised with the property. The room was exactly as advertised. It was large, clean and the air conditioning was cool. Our only complaint about the room was the shower water did not get very hot. The hotel breakfast was excellent. Living in Mexico City, we are spoiled with exceptional food and the hotel breakfast exceeded our expectations. The beach club was definitely the highlight of our trip. Our kids loved the pools and access to the beach. The service was incredible and the restaurant in the sand was our favorite!
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Great beach club, stunning views and lovely pool
Lovely beach club which is a short shuttle ride from the hotel - this made our stay. Standard hotel rooms are clean but quite basic. Hotel reception staff are efficient but weren’t helpful when we were using our broken Spanish, which was disheartening and different to our other encounters in the area.
Stayed 2 nights in Jul 2022

2/10 Terrible

Leslie

Stayed 1 night in Jul 2022

4/10 Poor

Isaura

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Do yourself a favor DO NOT stay at this hotel. The property is old and deteriorated, the rooms are tiny, furnishings bedding everything is old and in horrible condition. The only decent thing is the breakfast. Worth mentioning that the beach club was a disappointment, yes the pool was under renovation but that was not the main issue; the staff at that beach club was rude, discriminatory, and inattentive. Several instances they denied us the use of umbrellas for “safety” reasons while they provided the umbrellas to other guests around us, they made us feel less than others and will definitely will not be returning to this horrible place EVER again. There are way better properties around and at better prices this hotel should not be listed as a 3.5 star hotel when it could barely be classified as a 2 star rating.
Stayed 2 nights in Jul 2022

8/10 Good

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The club close to the beach
Stayed 3 nights in Jul 2022

4/10 Poor

Isaac

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Old, dated and bad service!
This place is very outdated. We were in the fist floor and we had a balcony that didn’t lock so anyone could go inside the room. The staff was very unpleasant, specially at check out. The only good this was their breakfast
Stayed 3 nights in Jun 2022

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
I happen to be there during a hurricane so it was very chaotic. The staff was very attentive and all showed up on the day the hurricane hit to make sure the guests were comfortable. The hotel was well staffed and welcoming. I want to mention Hugo who was an incredible host. The food at the beach club was VERY good.
Stayed 4 nights in May 2022

8/10 Good

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está limpio, mantiene muy bien las áreas comunes, la alberca está súper bien pero las habitaciones ya se ven un poco viejitas.
Stayed 1 night in Apr 2022
Response from Ale on 10 May 2022
Agradecemos su valoración, esperamos en una próxima oportunidad ganarnos los 5 puntos, todos en Hotel suites Villasol le damos las gracias.

10/10 Excellent

Petar

Stayed 2 nights in Apr 2022
Response from Ale on 10 May 2022
Agradecemos su valoración, todos en Hotel suites Villasol le damos las gracias.

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not accessible for handicap from the lobby to the rooms.
Stayed 5 nights in Apr 2022
Response from Ale on 28 Apr 2022
I apologize for the inconvenience caused, we have an access from a different area of the hotel for the handicapped.

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had lots of sunlight and barking dogs kept me up at night.
Stayed 3 nights in Apr 2022
Response from Ale on 28 Apr 2022
We are sorry for the situation, but the issues are external to the hotel.

8/10 Good

Domingo

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The baking and fresh made food for breakfast
Stayed 3 nights in Apr 2022
Response from Ale on 28 Apr 2022
We appreciate your rating, we hope in a next opportunity to earn the 5 points, all of us at Hotel suites Villasol thank you.

6/10 Okay

Nestor

Disliked: Amenities, property conditions & facilities
Is not all inclusive, dirty pool at the beach club, pool water was hot, they dont take dollars or change
Stayed 4 nights in Apr 2022
Response from Ale on 28 Apr 2022
No, we are not an all-inclusive hotel, the pool water is exposed to leaves and animals, the sun heats the water, we do not have a cash exchange desk.

10/10 Excellent

Ryan S.

Liked: Cleanliness
Great Staff
The Hotel is what you would expect from the description and the staff was very accommodating. The beach a short walk away is breath taking I never got to check out the beach club but heard good things.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really liked the hotel. The service was good, nice staff, good food, beautiful pool, working AC. The only thing was they were doing some heavy construction below my room which was super loud and they wouldn’t allow me to change rooms. Aside from this it was great.
Stayed 3 nights in Mar 2022
Response from Ale on 5 Apr 2022
Hello, we are aware of what happened, we are giving a solution. We appreciate your review, all of us at Hotel suites Villasol thank you.

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
As someone skilled in construction, my room was not in great condition. Very small areas of grout were falling out in my shower, some of the taping was coming off. To be fair someone with no knowledge of construction and or carpentry may never notice, another example a hand rail although safe and likely to code was assembled in a cost and time efficient way but was not pleasing to look at. As I mentioned other people will probably never ever notice but someone in the construction field definitely will. To me the little things matter. Also we were not given water, I have never stayed at a hotel in Mexico were water was not given. Food was just okay, not super flavorful. I would stay again if I were on a budget but likely would not go back. I am sure for a few bucks more you can get something much nicer. I also have to mentioned this was booked the morning of. I was in a time crunch as this hotel was the first place listed with available rooms.
Stayed 4 nights in Feb 2022
Response from Ale on 24 Mar 2022
Sorry to read this, we are working on the remodeling of our 3 towers of rooms, possibly you were staying in a room that is in our tower not remodeled, even so I hope you give us a next opportunity, you will love our new rooms with parota wood.

10/10 Excellent

Diane, Duluth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service the staff is very home welcoming!!
Stayed 3 nights in Feb 2022
Response from Ale on 24 Mar 2022
We appreciate your rating and comments, all of us at Hotel suites Villasol thank you.

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff nice location awesome beach club too
Stayed 2 nights in Feb 2022
Response from Ale on 24 Mar 2022
We appreciate your rating and comments, all of us at Hotel suites Villasol thank you.

8/10 Good

Thomas

Stayed 4 nights in Feb 2022
Response from Ale on 24 Mar 2022
We appreciate your rating, all of us at Hotel suites Villasol thank you.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Breakfast OK. Great free access to the beach club
Stayed 1 night in Jan 2022
Response from Ale on 18 Mar 2022
We appreciate your rating and comments, all of us at Hotel suites Villasol thank you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, wonderful pool and the beach club was an unexpected treasure and is gorgeous. My only disappointment is that staff seem to always be very noisy starting very early to late. Non stop loud chatter, slamming of doors, bashing of carts and so on. No conscious effort made to understand people are on vacation. This is an issue at all hotels in the region and not just this one. It would be nice if management spoke to the staff to help them understand the importance of tranquility. The staff themselves were super nice.
Stayed 4 nights in Feb 2022
Response from Ale on 18 Mar 2022
We appreciate your rating and comments, all of us at Hotel suites Villasol thank you. We will do our best to improve your next visit.

2/10 Terrible

PATRICIA

Stayed 2 nights in Feb 2022
Response from Ale on 5 Apr 2022
Agradecemos su valoración, nos gustaría saber más al respecto de lo bajo de la misma, intentamos mejorar la calidad de nuestros servicios, por lo que se le está dando un seguimiento a todo comentario o queja de parte de nuestros clientes.

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but the staff and and beach resort make up for it. Really nice place to stay and the price is great.
Stayed 3 nights in Jan 2022

2/10 Terrible

eva

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several times and so far have had a great experience. My fav is the private beach club they offer their guests.
Stayed 1 night in Jan 2022

2/10 Terrible

Alberto

Stayed 1 night in Jan 2022

10/10 Excellent

Jhojana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Rafael, Mexico City

Stayed 5 nights in Dec 2021

8/10 Good

Michael

Stayed 5 nights in Dec 2021