The hotel staff were so lovely and always helpful. My mum can not eat any wheat or dairy and hotel staff bent over backwards to assist and she had a whole breakfast section to herself.
Fantastic hotel with lovely gardens, great rooms and friendly staff
As a single woman traveller I had a great stay. I found the hotel staff welcoming, helpful and efficient. A small problem with the shower was fixed within minutes of my reporting it. My room was a good sized double room looking out onto a quiet back street with pleasant balcony. The hotel is spotlessly clean and recently re-decorated with a contemporary feel. I found the food in the restaurant offered a wide choice with good variation over the week. The waiters were polite and helpful. I used the lagoon type pool and sat out in the gardens when it was not too cool. This hotel is ideal for couples or singles wanting a quiet break... it is away from the noise of the centre of town with good sports facilities and excellent public transport links nearby. Walking into the centre takes about 15 minutes going down but longer coming up... the hotel is situated uphill from the main town. The wifi worked well in the reception area but not in individual rooms. I enjoyed my 9 days and felt relaxed and chilled at the end of my stay. This is the sixth time I have stayed at this hotel and look forward to returning.
Lovely hotel, staff, environment and would definitely recommend to others and may stay again if returning to Tenerife. We had a corner junior suite with a wrap-around balcony which had a lovely main view of the pool and a side view of the sea. The room was spacious and spotless but did not have any coffee making facilities, which we would have liked. Housekeeping was excellent. The added bonus of having the children sleep in a separate TV room within our room meant we could put them to bed first without having to have all the lights out at their bedtime. This was a lovely change as on previous holidays we have always shared with the children.
We loved the three pools which our children spent mostly of the holiday in and the added security of a life guard and again the cleanliness was excellent. The children also loved the mini-club and mini-disco activities. I have only given 3/5 for room comfort as the air-con was not good. It smelt of cooking as if it came through the kitchens first (a little odd, given we were on floor 9) and it was not cold. It was moving cooler air about but not enough to make us comfortable on the hotter days. As we were on floor 9 we resorted to leaving the sliding doors open in our room and we benefitted from the sea breeze then. Obviously we couldn't do this in the children's room for safety reasons. Hotel is a little dated but lovely.
Vicky from Cwmbran, Wales
LOCATION: Privileged location at the centre of Puerto de la Cruz near the well known "Martianez Lake" Situated rigth on the …More
We had a double room on the 8th floor , very big room , plenty of space, very large bed, dantastic
the hotel is a short stroll from the city center and lago martinez ( great artificial pool); worth a visit for a day but i would recommend to use the hotel facility as the pool is nice.
i tried the indoor and outdoor pool , im satisfied with both, visited the SPA for a relaxing massage it was great.
Food was excellet and staff very polite, spanish is a requirement
It has been a beautiful holiday at the begining of November. Tenerife is a very beautiful island, a lot of Sun and beautiful places . The Beatriz Atlantis & Spa Hotel is a beautiful 4 Stars hotel, with clean rooms, polite staff and good food.
I definitely RECOMMEND this hotel.
*******The spa is temporarily closed*******Beatriz Atlantis Hotel and Spa in Puerto de la Cruz offers 290 newly renovated …More
These are apartments which are very clean and with a good deal of comfort. They are well positioned near the centre of Puerto de la Cruz. The cooker gave some problems causing it to blow a fuse; however the management there organised an electrician immediately and it was repaired. So very good service there. Bearing in mind all the very good points; these apartments represent very good value and I would recommend this place to anyone.
We stayed here for a week in Oct. Our room was on the 6th floor with the most amazing views, courtesy bus to local town centre was a bonus, only complaint was we were half board and you could not buy snacks on the premises (think you could purchase drinks) overall great holiday would go back again
Nice hotel, superior over the expected ** hotel and price. Good and nice room with balcony, staff is very friendly, breakfast was sufficient for the rest of the day, internet is not included, I paid 25 euro per a week extra using Paypal. No special bar, drinks could be bought from reception.
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