Hotel is well located and staff are very professional. We had an unfortunate incident with a blocked drain leaking into our bathroom which thankfully was quickly rectified! Breakfast was very good and bar was nice to have a drink at. Overall a very nice experience.
"Best hotel of 4 stayed at on this Spanish holiday!"
Wonderfully sized rooms which are quietly air conditioned, no noise, gentle temperature, clean, friendly and helpful staff. In the middle of wonderful restaurant area and within walking distance of almost everything you wish to visit on the top 10 list. Yes, I will stay here again! On this trip to four cities, I stayed at four properties of which two were in Madrid. This place blew the socks off the Melia Princesa.
Traveller from San Diego, CA
The 5 star hotel NH Palacio de Tepa is located in the heat of the historical and cultural centre of Madrid Las Letras …More
Incredible location, a short hop to Plaza Santa Ana and right next to some of the most classic tapas bars in Madrid (about 100m from the hotel front door!).
The lobby is a tight space and check-in/check-out takes forever. However, the rotunda and bar area is spectacular and the staff at every point of the way (from front door to room cleaning staff and everything in between) are genuine and friendly.
The hotel is huge and it takes a while potentially to get to your room. Elevators are small and too few for the capacity of the hotel. Took the stairs quite a bit... The rooms are of a decent size.
The hotel is clean and staff are nice but our room was next to the dining area and it was kind of noisy in the morning when everyone comes in for breakfast. The location is great, walking distance to the Prado and the Palace. Restaurants everywhere and safe at night.
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