Felt that a few members of staff need to be more aware of customer care. Asked about train distance to a city and was misinformed by several hours luckily we didn't listen to her...asked her to book me a hairdresser nearby and never came back with an answer. Little things in the room needed attention like broken bathroom door handle, etc etc
We booked the hotel for a special celebration. We stayed in a junior suite, which had separate dressing room, living room and bedroom and we were not disappointed - it was everything we hoped for. There was a great choice for breakfast and the staff were all very helpful. The hotel is next to Plaza Santa Ana where there are lots of restaurants to choose from and is also only 5 mins from Plaza Mayor and the fabulous Mercado San Miguel.
claire from edinburgh
The 5 star hotel NH Palacio de Tepa is located in the heat of the historical and cultural centre of Madrid Las Letras …More
Couldn't ask for a location closer to the sights of Madrid. Rooms are very comfortable with colorful tiles in the bath and beds made for a good nights sleep. You can walk everywhere from this location--sights and great food/drink.
We have never been to Spain. Picked hotel off of Trip Advisor. The location cannot be beat. It is right in the middle of everything you'd want to visit. The front desk staff ALL speak perfect English. They are very helpful. There was never a line for the front desk.
When we first got there, I knew we wanted to go to El Rastro, the flea market. We would only have 2 hours there because of our flight. I prebooked checkin before we got to Spain. Check in was 2 minutes and they had our rooms ready.
Go to El Rastro. Take a train somewhere. Eat tapas at San Miguel Square. Eat dinner and watch a Flemenco dance. Spend a day at the Prado and get a guide for $50 a hour at the front desk.
The hotel made our stay so comfortable. HIGHLY recommend it. Ricky Martin was there. Bonus!
My 2 friends and I stayed in the room directly above the entrance and it was an awesome experience. Staff was absolutely amazing. We received a follow-up call from Xavi within 5 minutes of arriving in our room. First time in Madrid and would definitely stay at this hotel again.
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