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Reviews of Hotel Villas Arqueológicas Cholula

3.5 out of 5
Hotel Villas Arqueológicas Cholula
2 Poniente No. 601, San Andrés Cholula, PUE

Reviews

8.2

Very good

Rating 10 - Excellent. 82 out of 237 reviews" "
Rating 8 - Good. 97 out of 237 reviews" "
Rating 6 - Okay. 42 out of 237 reviews" "
Rating 4 - Poor. 13 out of 237 reviews" "
Rating 2 - Terrible. 3 out of 237 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Einar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Villas on 5 Dec 2023
Hola! Einar gracias por tu preferencia

6/10 Okay

Eugenio

Stayed 1 night in Jul 2023

10/10 Excellent

Kara Ayn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and how close it was to the pyramid. Lovely and clean room. Very comfortable. Nice pool.
Stayed 2 nights in May 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location and service!
Stayed 6 nights in Nov 2021

6/10 Okay

Sharisse

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant food was mediocre. Some food was good, but some was poor.
Stayed 3 nights in Dec 2021

2/10 Terrible

Francisco R

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thieves worst service ever do not recommend this h
I was forced to leave after one night stay, hotel stolen my money charging for 2 nights as the reservation established first, so I stayed one night and to leave was forced to pay for the 2 nights in my reservation, and they sold my room right away cashing double money for that room
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza de las instalaciones y el servicio de meseros
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel! Muy bueno el servicio de restaurante y el personal muy accesible y atento
Stayed 2 nights in Dec 2020
Response from Manager on 26 Jan 2021
Gracias por su evaluación seguiremos trabajando en la mejora continua.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

guadalupe d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Great place to stay just a block from the piramid
Stayed 3 nights in Sep 2018

6/10 Okay

Ruben, Chicago, il

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, hotel is old and need an update, mold in the ceiling, no automatic control to heat, paint peeling, hot water takes too long to get to the shower, nice restaurant, friendly staff overall, wish is was better kept.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly food was excellent... Very clean close to important sights...
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good Experience, Would Stay Again
I really like that this hotel utilized the area and the culture to maintain a theme unlike so many hotels that are colorless and bland and you feel like you could be anywhere instead of Mexico. My stay at this hotel enhanced my overall experience in visiting Mexico.
Stayed 1 night in Jan 2018

8/10 Good

Luis, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel facilities were lovely. Most of the rooms face the inner atrium which houses the pool and hotel restaurant. I guess my one suggestion would be to have a stronger central wifi system.
Stayed 2 nights in Nov 2017

10/10 Excellent

Theresa, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Cholula, safe, family friendly!
We loved our stay here! Very close to pyramids and church. It felt secluded yet close walking distance to everything we wanted to see. The hotel staff was very accommodating and helped us get a taxi to airport. Restaurant had a great menu and food was very good. Loved the pool, my 4 young children and husband all enjoyed our stay here!
Stayed 6 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Janet

Liked: Staff & service
Disliked: Cleanliness
Beautiful, but needs work
Grounds were beautiful as well as pool area, except the pool wasn't clean. The rooms were nicely designed, but the walls and closets had mold from apparently unsealed spots on roof or walls. Our clothes were damp from staying just one night and smelled like mold. The food was good in the restaurant, but the service was super slow. We waited 20 minutes for service until my husband got up and had to speak to the waiter. Service was worse after that. Breakfast service was great, however. Great location near the pyramid.
Stayed 1 night in Jul 2017

10/10 Excellent

Nicole, Pittsburgh, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel; Close Walk to Tourist Attractions
The hotel is beautiful and has a unique archaeological decor, matching the main attraction of the temple ruins practically across the street. The staff was very friendly and accommodating, especially considering that we spoke very little Spanish. In addition the pool is gorgeous and the food incredible.
A beautiful and crystal clear pool
Luxury dining pooside
The inner open courtyard.
Gazebo for dining and staying undercover
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siesta and/or Fiesta in Hacienda Style Hotel
Short walk to pyramid and a hopping eatery/pub lane. Uber service made it easy to explore further out in Puebla as well. Nice, too, to just sit out on patio area by pool and enjoy the temperate weather.
Stayed 5 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, walkable to downtown
We just stayed one night but that was enough to enjoy the peaceful place and ate at their restaurant which food was delicious!!! It's just across the main Church which is built on top of the largest pyramid of the world! We loved Cholula!
Stayed 1 night in Jul 2017

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities
Decent hotel but great location.
Decent hotel with decent service. Great location ! Be advised this hotel does not have A/C in the rooms as indicated by Hotels.com. It did get hot in the room but the front desk provided a fan.

10/10 Excellent

Christian D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, affordable stay
Overall good stay

4/10 Poor

Jose, US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing old and outdated room
I ended in another hotel. Simply could not stay there. Old, smelly dirt beds, dirt bath. It is the same hotel since the 1980's. All outdated. Worst WiFi ever. Stay away from this hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Old hotel
Room has an old design, not functional, very small and dark

10/10 Excellent

Puebla 2016, P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, friendly and helpful staff
Very nice hotel close to everything: restaurants, church, market We love to have heated pool

10/10 Excellent

Ernesto, Richmond, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near the Cholula pyramid
The hotel is very nice. Spanish style building, with a large courtyard and a nice swimming pool (though the water was cold!). The room was small but cozy, with a twin and a full size beds. I had a bit of trouble with the TV remote, but that was no big deal since I wasn't there to watch TV. I'm not sure if the room had A/C as the weather wasn't hot enough to need it. The hotel staff was friendly and helpful with whatever I needed. My only problem was that sound carries in this place. You can hear people talking in the courtyard, people eating at the restaurant, and the music being played out by the pool. This was only a thing on the weekend, when the hotel comes alive with weekend guests. So, bring earplugs if you want to sleep in on the weekend. Aside from this, this hotel is great! Other great reasons to stay here include proximity to the pyramid and the Zocalo de Cholula, as well as many of the local churches and exconvents.

10/10 Excellent

Lou, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than Puebla
We've stayed here at least a half dozen times before -- we love it. Walking distance from downtown Cholula, as well as the side of town full of amazing street art. We'll be back!

10/10 Excellent

John W.

Liked: Cleanliness, staff & service
Great vacation
The hotel location is great right next to pyramids and easy walk to both San Andres and San Pedro Cholula. Hotel food is good. Awesome Sunday brunch. Setting is beautiful - garden surrounding pool. Only drawback is bed in first room was too hard as bed was set on cement slab but hotel moved us to a room with better bed at no extra charge.

10/10 Excellent

Sara, North Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing by the sacred ruins of Cholula
The most amazing colonial hotel in the Archeological site!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it

8/10 Good

Daniel, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and great location
We only stayed a few nights to visit the archeological sites, which is literally across the street!Great location imdeed. Also a very short walk to the center of the town. It was nice to have a pool too. The room was comfortable and clean and the hotel restaurant was nice but huge portions so I am glad we shared. reasonable price and nice bathrooms. Recommended.

10/10 Excellent

Adam, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful hotel, near the main pyramid
We greatly enjoyed our stay in the hotel. Hotel is in very condition, rooms are spacious, nice, comfortable and clean. The buffet breakfast was fantastic, lots of variety of food. We will definetiley go back.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good
Good, simple but good. No luxury but very mexican style.

8/10 Good

Jasper, Sussex, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable hotel with a touch of style
The rooms are arranged around a courtyard and swimming pool (which no one was using). On two of my three mornings I enjoyed an excellent breakfast outside. The bedroom was smart but also rustic, with red tiled floor and white stone walls.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Check in was great. Restaurant had good food. Loves the huge fireplace. The cleanliness of the room was good. When u open the door to your room, you can smell the pinesol mopped floor. Take a tour bus when in town it's worth it.

8/10 Good

Emsaf

Liked: Cleanliness, staff & service, room comfort
Acivities just outside Puebla
It is clean, colorful, mexican colors, good food in the beautiful small town of Cholula.

6/10 Okay

Johanna, San Francisco, CA, U S A

Liked: Staff & service
Disliked: Room comfort
Close to pyramid
Adequate hotel, walking distance to pyramid. Food okay for breakfast. No AC was a problem because there was a loud feria til 2 AM in the zocalo and no way to block the noise. Lovely pre-Colombian artefacts in the walkways and very nice waiters

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I had a good experience.. Room was clean. Had plenty of space for clothes. Definitely would stay there again. Would have liked to have A/C.

8/10 Good

Jessica, Golden, CO

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful quiet hotel
My husband and I stayed here for a week during his summer break from school. We loved how beautiful, quiet and peaceful the hotel was, and the price was very reasonable. All of the staff were very nice and helpful. We weren't able to enjoy the pool as the weather was a little on the cool and rainy side during our visit, but it was lovely to sit next to it and read. The WiFi service was not good in our room, but was fine out in the courtyard. The bed itself was fine, but having two sides of it integrated into the wall made it hard for the person sleeping on the inside to get up without disturbing the other person still sleeping. There was a sign in the main lobby that advertised several of the different tourist attractions in Cholula and Puebla, including mountain bike rentals and riding, but when we asked the concierge about it, she said there was no place to rent bikes in Cholula and no guiding service. I was disappointed by that, but we found other things to do. Overall, this hotel is a great value and we would stay here again.

6/10 Okay

Daniel, Mex

Disliked: Property conditions & facilities, room comfort
Hotel close to ruins... so?
Hotel was way run down. Shower rod rusty all the way, the lamp shade sported a perfectly sprayed edge and last but not least.... there was a one inch hole in one shower towel. All that, I could stand (really) but neither in-room air conditioning nor a plain fan?? They told us it's usually cold in Cholula/Puebla. It's not so much anymore... (climate change?) We needed a pressing iron, which was not available in the room,but immediately at the reception, provided you go get it. While at it.. we asked for a fan which the lady in charge said there was none available. A little later I called the reception to ask again for a fan, room was way warm. This time the gentleman in charge said there were no fans but he manged to find and send one to our room. A big, super noisy (taken from an office, maybe) yet super efficient fan! The guy in charge resolved the matter accordingly, kudos to him. This was Saturday July 11, 2014, at around 10 pm The room was overall comfortable and that's why I would recommend this hotel, they still hold the ambience from when they were owned (still are? Not sure if it still exists...?) by Club Med. They should work on those little details for they're not the only 3-star (or more) hotel in the area anymore, like they were back in the 80's

10/10 Excellent

Alan, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villas Archeologicas by far the best
This hotel and every one of these Villas Archeologicas are my favorite in Mexico. This place is very clean and beyond safe. Theres also a mini strip of drinking joints next door that are also safe and mello. Lots of loose dogs wandering around though. (I saw them doing some scratching so stay away) Parking is included in a lot that closes it's gate at eleven. The rooms surround a really sweet courtyard with a small but nice swimming pool. One downside is the beds ain't the softest and are in these kind of porticos that person six foot plus may be annoyed with. Didn't bother me but some may not dig it. Excellent restaurant and the staff are very helpful and always polite. I don't care if this sounds like a bogus reveiw but for the money these hotels are always the closest to the ancient Mexican sites. Totally the one to stay at.

10/10 Excellent

Lou Bank, Chicago IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fourth visit, and planning my fifth
I've stayed here four times over the last six years, and I can't say enough good about this hotel. It's beautiful, affordable, and within easy walking distance from downtown Cholula. It's also a quick, easy drive to Puebla. And there's some real hidden beauty in non-downtown Cholula, where art students have made some of the most beautiful "graffiti" I've ever seen. It's like a driving art installation. I can't recommend this hotel enough!

8/10 Good

David M, San Diego

Liked: Cleanliness, property conditions & facilities
Hmm
Where to start.. There was a problem with the reservation I made. I had paid in advance through Hotels.com but the hotel did not see it in their system and wanted me to pay again! A 20 minute phone call to Hotels.com however fixed it and it was fine after. The hotel grounds are beautiful. And walking around gave me a nice relaxing feeling. There is a pool in the courtyard that looked real inviting, but it was unheated and I would had been crazy to jump in during the middle of winter. The room they gave me was small and segmented so into little cubby holes, one for each of the beds, another for the desk. The bathroom as well. It's the kind of layout I would have loved as a kid, but as an adult I think I prefer things a little more open. Still, it was maintained very well and if nothing else was a lot more interesting than other typical hotel rooms. Wifi worked well throughout the complex and at the desk in my room, but not in the bed a few feet away. I suspect the compartmented nature of the room with all the heavy walls probably reakef Havoc with the signal. The shower was pretty nice with modern hardware and the water was almost instantly hot which is a lot more than I can say for other hotels. The location was okay. Besides the pyramid which was about a 5-10 min walk there was not much in the area and the streets are dark at night and not too pedestrian friendly. Central Cholula with most of the businesses is on the far side of the pyramid and about a 10-15 min walk. I found other hotels in Central that advertised a lower walk up rate, than what I found online, but they were not as nice. I'd be likely to stay here again if the price is a little lower next time, or they could offer a larger room for the same price.

10/10 Excellent

Diana, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelent view and location
This hotel is perfect for any occasion. The location is perfect, close to everywhere, the view is amazing. Service provide by the staff is great. Low price for the excellence. Love it.

8/10 Good

Alex, DC

Liked: Cleanliness, staff & service
great location
It is very nice hotel very relaxing, greta view of the church on top of the pyramid, the bar excellent service very friendly guys and the servers too, the only thing they do need to upgrade is the TV for flat screen and also the mattress they need better ones and I believe will be a 4-5 star place to stay

8/10 Good

Jenna, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Villa
Visiting Puebla for a tournament and booked Villa Arqueologica based on photos and reviews. Charming place, comfortable room, homey touches. Cholula is a nice city, the people are friendly and we visited during festival time, so we got to participate in several church festivals. Only downside to our stay was the afternoon rain storms (and drop in temperature), which came just about every day by 5pm - because we were out most of the day, only to return in the evening, we never got to take advantage of the warm afternoon (before it rained) and the beautiful pool.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cholula
Good hotel, priced correctly. Service needs to improve in order to satisfy demanding clients.

6/10 Okay

Tbird99

Liked: Cleanliness, staff & service
OK hotel for the value
Its a very nice hotel in the middle of Cholula and next to the pyramid. The room is not that big but they are nice. They don't believe in AC so don't expect one! What can I say about the bed?... OMG! hard as a rock! The staff is very friendly. I would stay here again since the price of the room is not as expensive as some of the other hotels in the area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Lady Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
We stayed at this hotel for three nights and quite enjoyed it and Cholula. The hotel is located on the other side of the pyramid from town, but it was a pleasant walk to the zocolo and the mercado in one direction and Container City in another. The view of the pyramid was stunning and worth the climb. The hotel was very clean and most of the staff were very professional. The restaurant staff took a while to come around and service improved over the course of our stay. However, Jesus, the maitre'd, was outstanding and we would have enjoyed spending more time talking to him and getting to know him better. Although there were reviews elsewhere that complained about the comfort of the beds, it must depend on which room because ours were great! The walls are a little thin when the neighbours decided to watch TV at three in the morning at full volume. The hotel is overall lovely, large and very quiet. Rooms are on three sides of a spacious courtyard containing a nice-sized pool. The restaurant and general hotel access are on the fourth side. When we visit Cholula again, we will most likely stay here.