Courtyard
Check availability

Reviews of Hacienda del Molino

3.5 out of 5
Hacienda del Molino
CALZADA DEL BOSQUE,10, Puebla, PUE

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 151 reviews" "
Rating 8 - Good. 62 out of 151 reviews" "
Rating 6 - Okay. 24 out of 151 reviews" "
Rating 4 - Poor. 20 out of 151 reviews" "
Rating 2 - Terrible. 6 out of 151 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the page promotion said breakfast was included but at the hotel they didn't respect that. Restaurant had a very slow service.
Stayed 2 nights in Mar 2020
Response from anonimo on 1 Apr 2020
Hola, lamentamos que se hayan presentado estos inconvenientes durante tu estancia. Estamos trabajando para mejorar todos estos detalles y que tu experiencia sea más agradable. Gracias por tus comentarios

4/10 Poor

Maja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service, difficult and expensive to reach
This hotel has made a great effort to reinvent colonial grandeur but lacks all basic services, hot water didn't work for most of the stay and the local staff was incredibly rude and couldn't even be bothered to do try provide some of the most basic service concepts. The place is WAY far from any other location and it's near impossible to get taxis unless you use the hotel's own service that charge tripple of the local rates so it very quickly becomes massively expensive staying here and not worth the price you pay.

8/10 Good

Maja

Disliked: Cleanliness, staff & service
Beautiful place but lacks service
The place is beautiful but very difficult to find and there is little guidance from the hotel as to how to get there, only a single sign on the road which is RIGHT in a curve and easy to miss. The staff is not very well educated and lacks multiple basic skills for basic hotel management.
Stayed 1 night in Mar 2018

6/10 Okay

Lidia, Los Angeles

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs upgrade
The staff is friendly however the property needs major upgrades for the basics; hot water, towels, drawers and restaurant service. No hot water!! There is an electric motor over the shower that we were told would give hot water but all we got was luke warm water and for only 2-3 minutes. That alone is a no no. But then we needed more towels and we were told they ran out of clean towels because they were used at the pool. Our first morning we went to the restaurant and waited over 20 minutes while a larger party that arrived after us was being serviced,mind you the place was almost empty. They just decided to ignore us two... we walked out. The rooms have no drawers, just vintage tables. So we checked out 4 days early and booked another hotel. It was worth loosing money so not to stay here again.
Stayed 5 nights in Feb 2018
Response from Hotel on 14 Feb 2018
We appreciate your comments, we are sorry for the bad experiencie you had during your stay at our hotel. Your comment is very important for us we will work on it to give a better service. Thanks.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
The hotel is very charming. Enjoyed the atmosphere. The employees were attentive and nice. We met the owner while in the dining room. The food in the dining room was very good.
Stayed 5 nights in Dec 2017
Response from Hotel on 9 Jan 2018
Thank you for your comments we hope to see you soon

8/10 Good

Guillermo, NE

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Beautiful setting
Very peaceful setting. Prices are fine, but due to the distance from downtown should try and stay affordable after the renovation.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic and Beautiful Hacienda
Very interesting and rustic hotel. It literally was an old "hacienda" in another era and we found ourselves wondering about the history behind this place. The rooms were spacious and clean. We had no issues with the bathrooms, and one room even had a little sitting room.

10/10 Excellent

Donald, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option if you want to get away
Great hotel if you want to find a place that has lots of character. The hotel is a beautiful old hacienda complete with tunnels, old Mexico feel, rustico furniture, and lots of space. You will love how secluded you feel from the city even though you are still in the city. My favorite hotel in Puebla.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Regular to bad experience
Photos published @Expedia site differ a lot from reality. No one from Hotel Staff welcome me at entrance. No Hotel Staff help to carry bags to reception and no help provided to carry them to room. At end of stay, I carried bags from room to car. Room = old/not comfortable. Rug was old, furniture old as well and no comfortable at all, bed was terrible and ended up with back pain. TV room old as well and terrible Cable reception. Bathroom was ok, at least it was clean.

8/10 Good

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Weekend
We stay here for two nights. We had a room with balcony and it was very romantic and private. It was a very relaxing experience.

6/10 Okay

Roberta, Oklahoma

Liked: Staff & service
Musty room
Beautiful location but our room was quite musty.

4/10 Poor

Daniel, Oklahoma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Passing through
The hotel is a neat place to stay for an experience. The hotel itself is beautiful and full of history. However, it is quite dated. We were on the first floor and the carpets were stained and there was a musty odor through the hallway. The room had very low ceilings and was not very quiet. We could easily hear anyone who was talking or walking in the hallway, as well as any street noise from the window.

8/10 Good

Pop balta

Liked: Cleanliness, staff & service, room comfort
Vacation
Wonderful and comfortable. Very clean and orderly throughout the hotel and surrounding

8/10 Good

Marlene Vaca, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Had a wonderful experience. Loved the location. Very historic. Friendly and attentive staff. Delicious food and service. Definitely returning.
Response from Raymundo on 25 Sept 2014
Glad to hear that you enjoy your stay at the Hacienda We hope to see you again. Regards, Raymundo López Guest Service Manager

8/10 Good

MEXSPORT

Liked: Room comfort
Great location
Really nice colonial style hotel...Very good value for the price

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very nice hotel
We had a pleasant stay in this hotel the place where it's placed is very beautiful.

6/10 Okay

Cool JF

Liked: Cleanliness, staff & service
Disliked: Room comfort
Awesome breakfast, horrible comfort
Staff was amazing. But the bed, pillow situation is probably the worst i have had in the past 5 years. Breakfast was awesome- free buffet with outstanding food. Google maps locates the hotel incorrectly, it was hard finding it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugly
We dont recomend this ugly hotel dosents has anithing good is the worst in town

6/10 Okay

mona m, b.c. canada

Disliked: Staff & service, property conditions & facilities, room comfort
Restaurant service very slow with only two tables to handle, portions very very small. Front desk attendant very good. says rooms should have wifi but only could get 2 bars, room door had 2 large gaps that you could see into our room from the hallway. Hotel is very hard to find even with gps

8/10 Good

Roberta, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A forgotten time.
Hacienda del Molino is part of an old hacienda, it is more than 100 years old. The decor and construction still harkens back to a different time when life wasn't so rushed. The rooms are large and comfortable although wifi is available the signal is not strong throughout the hotel. The grounds and the buildings however transport you to another time.

6/10 Okay

Tom, Cincinnati, Ohio

Liked: Cleanliness, staff & service
My trip to Puebla
The hotel is very charming with a totally old world feel.

2/10 Terrible

joe, mcallen, tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
out in the boonies cheated from everything
I regret. choosing this hotel, nothing like it is listed. Very dissatisfied, we had no hot water we had to be complaining to reception desk constantly, food served seemed like it was from a box. Meal portion were like they were people who barely ate. For some strange reason the staff always called the same taxi, or tour guide like they got a kick back. The only great thing that really is an asset is a young waited who really took care of us. If it wasn't for him the whole trip would of been a disaster. When we tip the other waiters they looked at us as if this is it. Pool was dirty, very unpleasant experience would not recommended to anyone. prices on food outrages.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
excellent breakfast and service. Cons: plan your shower ahead of time, it takes at least 20 min to get hot water into the room. The pillows colud be more comfortable. lousy hotel directions, please, please dont arrive at ninght you'll never find the hotel

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not a good experience
Rustic motel that is off the beaten path but hard to get to and musty smelling. Found stuff missing later too!

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Almost good
Almost all the experience was good but in the morning there are so many noises which don't let you sleep, and the pillows aren't as confortable as the bed.

8/10 Good

Rocky, Houston, TX

Liked: Staff & service, property conditions & facilities
Nice location & service with a nice hacienda feel
Nice hotel and service. The only problem is that driving there one can get lost since there is no signage to indicate where to make a turn to get to it. Great location since it is close to downtown Puebla and Cholula.

8/10 Good

Norita, San Deigo

Liked: Cleanliness, property conditions & facilities, room comfort
Loved it!!
The whole expreince was great, the staff very friendly and helpful in what ever we needed..the rooms were nice and clean....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good hotel for the price
Excellent breakfast included. Very good hotel, quiet neighborhood. the only downside is that rooms have no air conditioning.

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice treed property
Old hotel in a mature tree surrounded property. Description not accurate. Dated rooms, no fridge or coffee maker in the room.

8/10 Good

Stéphanie, Irapuato, GTO, Mexique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda del Molino
We were there with our 2 children, it's a very nice and quiet place. We had a good diner and the breakfast was fine as well, with mexican food (tamales, chilaquiles, scrambled egges). The swimming pool was heated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excellent service and good internet access. Food was great and a "real" breakfast is included. Hotel is a bit hidden but that makes it quiet. I would recommend it.

8/10 Good

Erik, Mexico

Liked: Staff & service, room comfort
Very rural, in the woods but high quality very comfy.
The Hotel is nice with a very comfy rural experiences. There is nothing next to it so there is a very quiet place. The Hotel is close to evrything around 15 min to dowtwon. Thanks

6/10 Okay

Sigrid, Mexico City

Not the charming hacienda we expected
This hotel has seen better times. The rooms were ok, but worn and a bit shabby. The pool was small and not well maintained. It is pretty far out of the downtown area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dale, Portland, Oregon USA

Liked: Cleanliness, staff & service
One time is Enough...
This hotel was an interesting experience. Positive comments: The service was excellent when requested and all the people that worked there were very courteous. The food was delicious and reasonable in price. Negative comments: The bed and pillows were very firm, difficult to get comfortable. It felt like laying on the floor. The restaurant does not automatically serve you the expected condiments that you would expect in typical Mexican tradition, like salsas, tortillas, pan for breakfast, etc. They all have to be requested. It was a nice experience but I will try another place when I return to Puebla.

8/10 Good

Victor, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, nice hotel, bad location.
The hotel location in the map is incorrect. It appears near downtown but is not right. If you plan to stay inside the hotel all the time while having a convention, or maybe attended a wedding or in family vacations it will be great. If you plan to trevel around the city and have easy acces to hotel, forget it, arriving at the hotel is a little bit tricky. Service is great and the food at the hotel is really good, specially breakfast!

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraude Hotels.com
Hotel fuera de servicio desde hace meses y Hotels.com confirma reservación de hotel
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal, en especial la alberca, un poco fue la lejania
Stayed 2 nights in Mar 2020
Response from anonymus on 1 Apr 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

8/10 Good

GABRIELA

Travelled with family
Liked: Cleanliness
Stayed 1 night in Mar 2020
Response from gabriela on 1 Apr 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Anonimo on 1 Apr 2020
Hola, lamentamos que se hayan presentado estos inconvenientes durante tu estancia. Estamos trabajando para mejorar todos estos detalles y que tu experiencia sea más agradable. Gracias por tus comentarios

6/10 Okay

Verified traveller

Liked: Staff & service
Le falta mantenimiento, servicio muy amable, buenos precios
Stayed 1 night in Mar 2020
Response from anonimo on 1 Apr 2020
Hola, lamentamos que se hayan presentado estos inconvenientes durante tu estancia. Estamos trabajando para mejorar todos estos detalles y que tu experiencia sea más agradable. Gracias por tus comentarios

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

PEDRO DE JESUS, buena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito lugar.
Excelente lugar, muy bonito, agradable ambiente para descanso, podría mejorar la atencion en el restaurant, 100% recomendado.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hubo un evento y toda la musica se escuchaba en mi cuarto, no se callaron hasta las 4 de la mañana, no me cambiaron de cuarto porque todo el hotel estaba lleno
Stayed 1 night in Dec 2019
Response from Hotel on 11 Dec 2019
Lamentamos la mala experiencia y pedimos a usted una disculpa.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Hotel on 5 Dec 2018
Gracias

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encantó
Súper lindo el lugar, alejado del ruido, la belleza de lo antiguo, y el personal muy atento.
Stayed 2 nights in Nov 2018
Response from Hotel on 8 Nov 2018
Agradecemos sus comentarios y le esperamos pronto.