Standard Room | Premium bedding, in-room safe, individually decorated
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Reviews of Sundance Mountain Resort

4 out of 5
Sundance Mountain Resort
8841 N. Alpine Loop Road, Provo, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 227 out of 314 reviews" "
Rating 8 - Good. 55 out of 314 reviews" "
Rating 6 - Okay. 21 out of 314 reviews" "
Rating 4 - Poor. 9 out of 314 reviews" "
Rating 2 - Terrible. 2 out of 314 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sundance Mountain Resort was a very fantastic place to stay, relax and ski. We enjoyed the mountain, the spa and all the restaurants on the hill. The staff were lovely, kind and friendly. Our only complaint is we didn’t have a car, so when we needed some basic supplies, there was nothing available on the mountain itself and no way to get it up there. Otherwise we had an amazing time.
Stayed 3 nights in Mar 2024

4/10 Poor

nathan

Travelled with partner
Disliked: Staff & service
Unfortunately, this is not the Sundance Resort experience that it once was. Food was REALLY bad (literally uncooked and/or cold at the two restaurants we ate at), slow, and very poorly timed (I was done with my meal by the time my husband received his). The workers at the resort were completely uninterested (especially the front desk in their deli and the hostess at the Foundry). The driver that led us to our room on check in was the highlight. Would strongly suggest choosing another resort/place to spend a weekend. Like ol Butch and Sundance, the quality of this once spectacular resort seems to have been left in the annals of time. Huge disappointment.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sunny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 1 night in Mar 2024

10/10 Excellent

MIKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I could give 10 Stars. The place, the people, the amenities are 1st class! All I can say is WOW! Book it!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
All around excellent.
Stayed 5 nights in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Very beautiful
Stayed 1 night in Feb 2024

10/10 Excellent

Merilee

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect getaway for our anniversary!!
Stayed 1 night in Jan 2024

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! I can’t wait to return to that special place.
Stayed 2 nights in Jan 2024

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views and great customer service. Couldn’t recommend more!
Stayed 1 night in Jan 2024

10/10 Excellent

Azizz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, helpful and very accommodating. Everything was perfect!
Stayed 3 nights in Jan 2024

10/10 Excellent

Russell, Sandy

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Sundance!
Booked the Sundance Resort for an overnight stay for two reasons. First, we were doing a road trip through Utah and a friend of ours from there said ‘Why aren’t you going to Sundance?’. Second it was a treat for my birthday. We had a great time on this amazing property. The room was amazing as was the staff. The little touches the property has put up for the holiday season made it pretty magical at night. We had a great dinner at The Foundry Grill. Definitely worth the stay.
Stayed 1 night in Dec 2023

8/10 Good

ERICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I specifically asked for a nice room because it was our anniversary. The room was really nice but the coffee maker was hard to use and inconvenient. There was a very bright clock in the room that kept me up all night that you couldn’t turn off. The patio chairs on the patio were unsafe and falling apart.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful getaway.
Beautiful, cozy cabin in the woods. Delightful fire places for ambiance and balcony as well as outdoor patio to enjoy the forest views and nearby stream. Paved walking paths through with many white Christmas lighted trees is magical. Fabulous onsite restaurant the Foundry.
Stayed 1 night in Dec 2023

10/10 Excellent

Anjela

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brad

Perfect get away!
Perfect get away with my wife! We stayed for two nights in our very large room, took the pottery class, and ate at the restaurants there by the room.
Stayed 2 nights in Nov 2023

8/10 Good

Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer care is above and beyond. Sundance has cars and drivers who shuttle you around. They were helpful and happy. I liked how the drivers even came into the restaurant to get us! The rooms are mountainous and rustic. Our room was freezing cold when we arrived. It took a while for it to get warm. The staff brought us plenty of firewood. The food at the Foundry Grill was good. The ambience is excellent! I wish there was artwork on the walls! It looked like they removed the paintings before our stay. Weird. I only wish our room had a microwave, mini fridge, and a larger TV.
Stayed 1 night in Oct 2023

8/10 Good

craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property and location- fabulous Excellent response to a room air issue Food was great in the Tree Room service from the main waitress was just ok the dining room support staff was lovely The service for breakfast was Terrible!!! It ended our visit on a very sad note and we loved the property, room & food
Stayed 1 night in Sep 2023

10/10 Excellent

JEANNINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Brenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in the mountains
Amazing. Sundance resort is simply a tucked away piece of paradise. From serene to adventure seekers. This resort has it all. I went for the Sundance mountain theatre , which is always fantastic. Spent the day hiking, zipline, mountain biking, fly fishing. Then visit the unique art studio for hands on art classes (silver smith , painting, ceramics, candle making, jewellery, etc) or....just enjoy the quiet and solitude of the aea
Stayed 1 night in Jul 2023

10/10 Excellent

Kenny

Stayed 1 night in Jun 2023

10/10 Excellent

Mollie

Stayed 1 night in Jun 2023

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Alena, walnut creek

Travelled with partner
Liked: Staff & service, property conditions & facilities
Absolutely charming place. Our cottage room had tasteful decor , was clean and had everything we needed, had good coffee too. We got yummy cookies in room from staff for our anniversary celebration. We loved our stay. Definitely a special place.
Stayed 1 night in May 2023
Response from Amber on 8 Jun 2023
Alena, we are delighted to hear about your recent experience at Sundance Mountain Resort. Thank you for taking the time to share this with us, and we hope to welcome you back soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Amber on 8 Jun 2023
Thomas, thank you for taking the time to leave a review. We are happy to see that you enjoyed your stay at Sundance Mountain Resort.

2/10 Terrible

Oscar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID! Charged three times for a prepaid room
Charged 3 times for the same room after having prepaid via Hotels.com. ALL 3 transactions at different amounts. Did not get the $1000 category room that was pre-paid. Got a basement window without a window. About 20 calls to resolve fraudulent transactions by local Utah talent. This is not owned or managed by Robert Redford any longer. To top it off I was woken up by security for a noise complaint after having slept for 2 hours. Was I breathing to hard when sleeping. A total bust and complete waste of time and money.
Stayed 2 nights in Mar 2023
Response from Amber on 29 Mar 2023
Magnus, we are appreciative of you taking the time to leave a review and are sorry to hear that you left feeling frustrated and disappointed. It is my understanding that you booked through Expedia and were unhappy with the room you were originally assigned. Upon check in, our Front Desk agent was able to upgrade you to a larger room that better reflected what you were looking for. You were charged accordingly for the upgraded room. We apologize if there was a lack of communication surrounding the room upgrade. Our Director of Lodging has refunded you for the cost of the room upgrade. Pending authorizations will eventually fall off, but cannot be deleted, because they are not charges. We also apologize for any possible misunderstandings regarding a noise complaint. If there is anything you’d like to discuss further, please reach out to our Director of Lodging. All the best.

10/10 Excellent

Leticia

Stayed 1 night in Jan 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutely beautiful! Something to do for everyone and for every season. The lodging was good. A little outdated is all. The worst part about the lodging was the guests staying above us. They were up until 3am and it sounded like they has a herd of elephants performing Zumba. They were rude when asked to be quiet. The food at the Foundry was phenomenal! And The Owl Bar after was.alot of fun with live entertainment.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Sebnem

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6 nights in the Mountain side 1 bedroom suite with my husband and 2 kids. The surrounding area and tye nature is amazing. The rooms on the ither hand need an update. Housekeeping did not clean the room the entire time even though we called and requested it twice. I gave up and vacuumed myself. It was unexpected for a room we paid $700 per night. We ordered food a few time from room service and it was delivered in paper bags in 20F weather ice cold.

10/10 Excellent

Ciara

Stayed 1 night in Dec 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely resort Some new staff who were training
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Special place, needs a little TLC
Sundance is a special place and we’ve stayed here multiple times over the last 25 years. The room has plenty of blankets which we appreciated and once we figured out the heating it was quite warm especially with the fireplace on, it was in the teens when we stayed there. We could hear the upstairs guests walking around till about 2am and there was a little leak from the ceiling in the morning, so it might just be showing it’s age a bit and maybe in need of a bit of TLC. Also no Wi-Fi passcodes anywhere to be found in the material they gave us so we needed to call for that and it was still quite spotty. Also please keep in mind that once you are in your room if you need medicine or just a soda or water you’ll need to get back in your car and go to the main guest check in area to find something to purchase, there are no options in the room so bringing everything you might possibly need is kinda important.
Stayed 1 night in Nov 2022

4/10 Poor

Lisa, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort is billed as a "Preferred Hotel" and recommended by Forbes and Conde Nast which is why I decided to stay there. Our room was small, poor layout and in need of a major face lift. Guests did not have preference over non-guests and had to stand in long lines for food or could not get your first choice in restaurants. The resorts mantra is relaxation and communing with nature. It was difficult to do so with the amount of people at weddings, conferences and the general public. The silversmithing and ceramic classes were great. It was a little irritating that the $150 per person class did not include the shipping of the item you made. We were ushered out of the $200 per person private silversmith class, that was supposed to be 2 hours, after 90 minutes. The leather chairs in the Owl Bar had holes in the seats and most ledges and decorative items etc. (throughout the resort) were in need of dusting. The Foundry Grille was advertised to be open till 11:00 am but closed at 10:00 am and we missed a sit down breakfast. We went to the deli and they were out of eggs and a few other items.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, room comfort
Restaurant food , & service was very good.
Tech issues with TV. Fireplace defective and some bugs in the room
Stayed 1 night in Oct 2022

10/10 Excellent

Andrew

Stayed 2 nights in Oct 2022

10/10 Excellent

Katharine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An amazing property - just stunning! Most of the staff went above and beyond. The was however a mix up in our room - which caused a scene and us having to move rooms - which was not handled very well by one of the staff members. It was extremely hard to get anyone on the phone - and needed to call up to 15 times - to get information, reserve a table and get a ride to and from cabin.
Stayed 1 night in Oct 2022

6/10 Okay

Cynthia

Disliked: Property conditions & facilities, room comfort
Updates Needed!!
Check-in was ridiculous. I was told housekeeping was in the room & it would be ready in 35 mins. 11/2 hrs later, was told exactly the same. 1 hour later, I was told it would be 45 mins. Finally given keys, but was not told there was a Unit A & Unit B. Thankfully, Unit A had a Do Not Disturb sign out, otherwise, we would have been trying to get into an occupied room. The rooms are tired & dated. Need a complete refurbishment to be luxury resort , which Sundance once was, & continues to charge for. The staff & service in Deli, Owl Bar & Tree Room Restaurant were friendly, courteous & professional. Dinner was exceptional.
Stayed 2 nights in Oct 2022

10/10 Excellent

Cynthia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
While this property has been here a while and it is quite rustic, the surrounding nature is awesome. Come is rest and unwind or use the outdoors if you are an out doors adventure seeker. Lots to do outdoors or nearby communities.
Stayed 3 nights in Sep 2022

8/10 Good

Margaret S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
The food at the Foundry Grill was outstanding and ate there twice. The room was very small and without a mini fridge, microwave or table, so eating anything in our room wasn't possible. The grounds were beautiful and there was plenty to do. We took the ski lift to the top of the mountain and the view was spectacular. We enjoyed everything except the room but we spent very little time there. This is a very special place.
Stayed 2 nights in Sep 2022

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 28th anniversary and a tradition for the last three years and we will continue. What a beautiful place and a wonderful adventure to experience.
Stayed 2 nights in Aug 2022

8/10 Good

Jennifer

Liked: Cleanliness, room comfort
I loved staying at Sundance, the room was cozy like I hoped it would be. But for the amount of money it costs I was surprised to have window blinds that didn't work well and a screen door that took a lot of work to get open and closed. Also our refrigerator wasn't working but they didn't replace it until we had checked in so had to wait longer than our 4pm check in to get settled. The room and resort were very clean.
Stayed 1 night in Jul 2022

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spectacular beauty coupled with excellent service and amenities makes this resort the best I have experienced.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect as always
Stayed 1 night in Jun 2022

10/10 Excellent

Rhonda, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting was beautiful, the food was excellent, every staff member seemed very happy to be there. Took the lifts to the top of Timp and had a scenic lunch at Bear Claw Cabin. Hiked the trails around the resort and saw many types of wildflowers and a waterfall. Lots of thoughtful details, that added up to a wonderful stay.
Stayed 1 night in Jun 2022