Lobby

Reviews of Baymont by Wyndham Provo River

2.5 out of 5
Baymont by Wyndham Provo River
2230 N University Pkwy, Provo, UT

Reviews

6.8
Rating 10 - Excellent. 230 out of 1001 reviews" "
Rating 8 - Good. 298 out of 1001 reviews" "
Rating 6 - Okay. 195 out of 1001 reviews" "
Rating 4 - Poor. 163 out of 1001 reviews" "
Rating 2 - Terrible. 115 out of 1001 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Rivertrail access
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you appreciated the river trail access during your stay. If there are any specific areas you feel we could improve upon to earn a higher rating next time, please feel free to share. We value your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Patricia

Mattress was terrible! No ice machine on main floor.
Stayed 21 nights in Mar 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the quality of the mattress and the absence of an ice machine on the main floor. Your comments are valuable, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay on your next visit.Sincerely, Hotel Manager

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience during your stay. If there's anything specific you think we could improve to earn that extra star next time, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Shu Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the free bus service, restaurants, shopping centers, and more.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that you enjoyed our convenient location near the free bus service, restaurants, and shopping centers. Your satisfaction is our priority, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Curt

Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,Thank you for your perfect rating! We're thrilled that you had a great experience with us. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities
Needs work.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your input and are committed to continually improving our services. If there are specific areas where you feel we can enhance your experience, please let us know. Your satisfaction is important to us, and we strive to ensure that each guest has a pleasant stay. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Elina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff, the room was dirty, dust & cob web under bed lamp, not vacuumed throughly , see through curtain had what it looked like food or dried up vomit, left darkening curtain hem torn and hanging, white paint or spackle on the wall by bed, No toilet paper or tissue, phone didn't work (unable to call front desk). We felt that management or owner doesn't want people to come back. Awful experience. Property has potential, needs major update.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest, Thanks for your stay at our hotel !!! We are sorry that your stay was not as per your expectations. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded to management Hope your next stay will be a memorable experience. Please visit us again. Sincerely,Hotel Manager

4/10 Poor

Jilaine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Cracked window, beds creaking, leaking shower
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Jilaine,We apologize for the issues you encountered during your stay, including the cracked window, creaking beds, and leaking shower. Please know that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. Sincerely, Peter PatelGeneral Manager

2/10 Terrible

Ana laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any inconveniences you encountered during your stay. We take your feedback seriously and will work diligently to address the issues you mentioned to improve our services for future guests.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

6/10 Okay

Gene

Liked: Cleanliness
there needed to be few repairs to facilities in the room, but it was clean. there was not a box of tissue in the dispenser beneath sink
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your room to be clean. We apologize for any maintenance issues you encountered and the absence of a tissue box. Your comments will be addressed to ensure a more comfortable experience for our guests in the future.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

6/10 Okay

Ruth

The area is charming. The property is quite rundown and the bathroom was barely adequate. The beds were comfortable and clean. The pool amd hot tub were clean.
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Ruth,Thank you for sharing your experience with us. We're glad to hear that you found the area charming and that the beds were comfortable and clean. However, we apologize for any disappointment with the condition of the property and the bathroom. Your feedback is important to us, and we'll address these issues to ensure a better experience for our guests. We're pleased that you found the pool and hot tub clean. We appreciate your input and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Peter PatelGeneral Manager

6/10 Okay

Mike

Disliked: Property conditions & facilities
The property smelled heavily of oriental food being cooked in the upper level.. There was no restaurant on-site the food was being cooked in rooms with the doors wide open as it is. There residents of the people who own and run the property..
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the odor of cooking permeating the property. We take guest comfort seriously and will address this issue promptly. Please rest assured that we will take steps to ensure a more pleasant experience for our guests in the future. Sincerely, Hotel Manager

4/10 Poor

William

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where to even start with this property. It’s old and outdated and has not been renovated at all. The keys for the doors took 5 minutes to work after trying every single way to get them to work just to avoid going back to the front counter. The building are all separate and all doors say “use key for entry.” None of those door were ever locked. The facility was falling apart. Literally ceilings falling down in the pool room. No towels at the pool, or phone to call the lobby. Windows locked in the open position when it’s 10 degrees outside because there is no air flow. Cold are coming in to continue to make it more steamy so it makes matters worse as the ceiling falls down and water drips from everywhere. Our rooms were falling apart. Holes on the wall, patched but never painted. Faucets just spun around and around and weren’t easy to figure out how to get hot or cold water. Door knobs were the same, falling off or just spun around and around and didn’t know if the door was locked or shut. The mattresses were harder than the floor. Would’ve been better sleeping in my car to be honest. Breakfast was only to every type of grain possible.. bagels, toast, muffins, cereal, waffles, oatmeal… but not a single ounce of protein, or fruits. List can go on and on.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear William,I'm sorry to hear about your disappointing experience at our property. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We apologize for the inconvenience caused by the door locks, lack of maintenance, and insufficient amenities. Rest assured, we take your concerns seriously, and we will address them with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back in the future with a much-improved experience.Sincerely, Hotel Manager

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place for a quick overnighter.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Guest,Thank you for choosing our hotel for your quick overnight stay. We're glad to hear that you had a great experience during your time with us. If there's anything we can do to improve and earn that extra star next time. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

4/10 Poor

Tori

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your comments seriously. Please rest assured that we will address any areas of concern to improve our services for future guests. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Lynette

Travelled with family and small children
Liked: Staff & service, amenities
Pool and Hot tub were nice. Liked that it was pet friendly. The shower knob was very hard to turn on and off. The shower had used soap and shampoo bottle in it.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our pool and hot tub, as well as appreciated our pet-friendly policy. We apologize for the inconvenience you experienced with the shower knob and the oversight with the used soap and shampoo bottles. Your comments will be shared with our team for immediate attention and improvement. We hope to have the opportunity to welcome you back and provide a flawless experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Hayden

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Plenty of available parking. Clean rooms
Stayed 1 night in Feb 2024
Response from Hotel Manager on 10 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our parking facilities plentiful and our rooms clean during your stay. Ensuring a comfortable and convenient experience for our guests is our priority, and we're glad we met your expectations in these areas. We appreciate your review and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Expedia should remove this property from its listing. It was dark, dirty, no elevator for second floor rooms, so noisy, dogs barking, filthy, worn carpet that needed vacuuming. Bathtubs that were dirty, questionable linens, check in was sketchy. Could barely understand the clerk that was clueless. I couldn’t even stay at the property. I had to leave and asked for a refund. I was told i could only get the refund through Expedia bad experience
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,We apologize for your disappointing experience. Your feedback is taken seriously, and we'll address the issues mentioned to improve our service. We regret falling short of your expectations and appreciate your understanding. If there are specific details you'd like us to address, please reach out through Expedia or directly.Sincerely, Hotel Manager

4/10 Poor

Jordan

Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize that your experience did not meet your expectations, and we would like to sincerely apologize for any inconvenience you may have faced during your stay. To better understand your concerns and improve our services, could you provide more details about the issues you encountered? Your insights are valuable to us, and we want to address any specific areas that may have contributed to your dissatisfaction.We appreciate your feedback and hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Guest,Thank you for your 5/5 rating. We appreciate your feedback and hope you had a wonderful stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Ryan

Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We value your input and would like to understand more about your experience. If there are specific areas where we can improve or aspects of your stay that you'd like to discuss, please feel free to provide more details. Your satisfaction is important to us, and we hope to have the opportunity to address any concerns and welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

Megan

Stayed 1 night in Dec 2023
Response from Hotel Manager on 8 Jan 2024
Dear Guest,Thank you for rating our hotel 8 out of 10 on Hotels.com. We appreciate your positive feedback and are thrilled to hear you enjoyed your stay. We also take note of any areas for improvement. Your insights are valuable, and we apologize for any shortcomings. We'll use your feedback to enhance our services. We look forward to welcoming you back and providing an even better experience.Sincerely, Hotel Manager

10/10 Excellent

LeGrand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for your 5 out of 5 review on Travelocity! We're pleased to hear that you appreciated our pet-friendly policy. If there's anything else you enjoyed about your stay or if you have any suggestions, feel free to share. We look forward to welcoming you and your furry friend back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Jan 2024
Dear Guest,Thank you for taking the time to give us a perfect 5-star rating on Expedia! We appreciate your positive feedback and are delighted to know that you had a great experience during your stay.If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 Poor

King

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom dirty
Stayed 1 night in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear King,We sincerely apologize for the cleanliness issue in the bathroom during your stay. This is not reflective of our standards, and we appreciate you bringing it to our attention. Our housekeeping team will be promptly addressing this matter to ensure a more pleasant experience for our guests. We apologize for any inconvenience caused and hope you will consider giving us another opportunity to provide you with a cleaner and more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Cami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 18 Dec 2023
Dear Guest,Thank you for your perfect rating of 10 out of 10! We are thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if there's a way we can further improve, please feel free to share your feedback. We appreciate your support, and we look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

4/10 Poor

Sandy

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Response from Hotel Manager on 7 Feb 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we apologize for any issues you encountered during your stay. If there are specific concerns you'd like to address, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and comfortable. Staff was very pleasant and helpful.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 27 Nov 2023
Dear Guest,Thank you for taking the time to share your positive experience. We're delighted that you found our hotel convenient and comfortable. It's great to hear that our staff's pleasant and helpful service added to your overall satisfaction. We appreciate your kind words and look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stay here a couple times a year. The property is a little run down, but the location is good. The breakfast is disappointing, with lots of carb options, but no warm proteins. I very often skip it and get food elsewhere. In my last 2 stays there have been maintenance issues in each of the rooms. In one room there was a lamp with no bulb and there was no hair dryer, but you could see where it had been broken off the wall. In the other room, the furniture was damaged, also one of the beds squeaked really loudly any time someone moved on it, the back of the key card reader was missing, and the sink was stained and nasty looking (but still clean). However, my overall experience has been good, and I will stay here again
Stayed 1 night in Nov 2023
Response from Hotel Manager on 24 Nov 2023
Dear Tiffany,Thank you for being a valued and loyal guest. We appreciate your insightful feedback and are glad to hear that, overall, your experience has been positive. We apologize for the maintenance issues you encountered and will address them promptly. Your comments about breakfast options are duly noted, and we'll work towards offering a more satisfying variety.We look forward to hosting you again and appreciate your ongoing support.Sincerely, Hotel Manager

2/10 Terrible

Kali

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on 23 Nov 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Aleshia

Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,Thank you for sharing your feedback. We appreciate your rating and would love to know more about your experience. If there are specific aspects that stood out to you or areas where we can improve, please feel free to provide additional details. We value your input and hope to have the opportunity to enhance your experience during any future visits.Sincerely, Hotel Manager

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 16 Nov 2023
Dear Jeannette,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**BEWARE** I normally don't do reviews, but this hotel is an exception. We checked in and went to our room. The room had not been cleaned. The beds were unmade and garbage still on dressers. Well.. I thought stuff happens. Tried to use the rooms phone to call front desk, the phone does not work. Walked down to the front desk talked to the young lady. She checked the room and confirmed. She gave us another room. In the next room, it had been cleaned, but the battery in the fire alarm was expiring and it was chirping every minute. Again I tried to use the phone to call and have them change the battery. Again the room's phone did not work. Before I walked again to the front desk I happen to walk into the bathroom. Instantly I noticed that there was poop smeared on the door frame. Not just a little but two smears about six inches each. Showed my wife and she got our kids out of the room. Walked down again to tell the young lady. **In the end we got another room because we had too. We had plans and did not have time to search for other hotels. The third room had a slightly odd smell, but beds were made and no poop on the walls. The other thing is that, I asked twice to the young lady, Where is the manger? She could never tell me when the manger was going to be in. In the morning I never saw anyone at the front desk. There is a box to put you key in, no one to help you. The hotel is filthy, and should be reported to the health inspectors. Beware of this place.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear David,Thank you for the perfect 5/5 rating! We're pleased to hear that you enjoyed the pool and hot tub during your stay. We appreciate your positive feedback and hope to have the opportunity to welcome you back for another great experience in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

ERIK

Stayed 1 night in Nov 2023
Response from Hotel Manager on 9 Nov 2023
Dear Guest,Thank you for taking the time to rate our hotel with a perfect 10 out of 10. We truly appreciate your positive feedback and are delighted to know that you had such a fantastic experience during your stay. Your input is valuable in helping us maintain and improve our services.Sincerely,Hotel Manager

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on 9 Nov 2023
Dear Guest,Thank you for providing your rating of 3 out of 5 for our hotel. We appreciate your honest feedback. To ensure we continue to improve and enhance our services, we would be grateful if you could share any specific areas where you believe we could have done better. Your input is invaluable in helping us meet the expectations of our guests.Sincerely,Hotel Manager

6/10 Okay

Bryan

Travelled with family
Liked: Cleanliness, staff & service
Nice safe area. But so many things broken or not working.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Dear Guest,Thank you for highlighting the safety of the area. We apologize for the maintenance issues you experienced during your stay. Your feedback is important, and we will work on addressing and fixing these problems to provide a better experience for our guests. We hope you consider staying with us again in the future.Sincerely,Hotel Manager

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,Thank you for taking the time to leave a review of your recent stay. We're sorry to see that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more specific details about your stay, as this will help us address any issues you encountered and make improvements.Sincerely,Hotel Manager

8/10 Good

Joe

Liked: Cleanliness, staff & service
The staff was very friendly and helpful. The bed comfortable. However, the room could use a refreshing and update. Ice machine and fountain soda equipment was inoperated But for the price we were satisfied.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,We appreciate your feedback about your recent stay at our hotel. It's wonderful to hear that you found our staff friendly and helpful, and the bed comfortable. We also appreciate your comments about the room needing refreshing and updating. We take these suggestions seriously and will consider them in our ongoing efforts to improve our accommodations. We apologize for the inconvenience caused by the inoperable ice machine and fountain soda equipment and will work to address these issues promptly. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

6/10 Okay

Cindy, Tooele

Disliked: Cleanliness, staff & service
Bottoms off the walls were dirty. Fan was noisy. Door didn't shut properly.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,We appreciate your feedback about your recent stay at our hotel. We apologize for the issues you encountered, including the dirty walls, noisy fan, and the door not shutting properly. Your comments are important to us, and we will take steps to address these concerns and ensure a better experience for our guests in the future. We hope to have the opportunity to provide you with an improved stay on your next visit.Sincerely,Hotel Manager

6/10 Okay

Lynn

Needs updating, especially carpets and furniture. Our bathroom wall had sparkle applied with no finishing. Property has possibilities though.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,We appreciate your feedback regarding your recent stay at our property. We take your comments seriously, and we understand your concerns about the need for updates, particularly with the carpets and furniture. Your comments about the bathroom wall are noted, and we will address this issue to ensure a more finished appearance. We are constantly working to make improvements, and your feedback is valuable in this process. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Sincerely,Hotel Manager

10/10 Excellent

Allen, Volo

Liked: Staff & service, property conditions & facilities
It's ok. Carpet is worn out.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your comment about the worn-out carpet. We take your input seriously, and we will consider this as we work to make improvements and maintain the quality of our facilities. We hope to have the opportunity to provide you with an even better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Julie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a horribly, filthy, dirty, disgusting old property!! We did not feel safe, germs galore, the property should really be condemned!
Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,We are truly sorry to hear about your experience at our property. Your feedback is very concerning, and we take these comments seriously. We deeply apologize for the issues you encountered, and we will thoroughly investigate and address them to ensure a safer and more pleasant environment for all our guests. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Ning

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest, Thanks for your stay at our hotel. We are sorry to hear you did not feel value for price paid and was not as per your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Quinn

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,Thank you for taking the time to leave an 8 out of 10 review of your recent stay with us. We appreciate your feedback and are pleased to see that you had a positive experience. Your feedback is important to us, and we look forward to welcoming you back for an even better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Jeremy

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sadly, this hotel was very disappointing, especially for the price. The hallways and the room were absolutely filthy and stunk. The only thing clean in it were the sheets and towels, thank goodness for that. I will never stay or recommend this hotel again.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is important, and we are deeply sorry to hear about the cleanliness and odor issues you encountered. We take your comments seriously, and we will work diligently to address these concerns to ensure a much improved and pleasant experience for our guests in the future.Sincerely,Hotel Manager

4/10 Poor

Clark, Idaho Falls

Travelled with family
Disliked: Amenities, property conditions & facilities
Would be nice if the ice machine worked, if the room was stocked with clean towels, and the outside entrance actually locked.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Nov 2023
Dear Guest,We sincerely appreciate your feedback and are grateful for your input. We apologize for the inconveniences you experienced during your stay. Your comments regarding the ice machine, towel availability, and the security of our outside entrance are duly noted. Rest assured that we take your concerns seriously and will address these issues promptly to ensure a more pleasant experience for our future guests. Your feedback helps us in our ongoing efforts to improve our hotel.Sincerely,Hotel Manager

6/10 Okay

Danette

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was nice and the bed was comfortable, however, the drain under the sink leaked whenever the sink was used and the shower faucet leaked as well. The motel would be much nicer if they would spend some money and upgrade the bathrooms in the rooms. The property has a lot of potential and character, it just needs some TLC.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Nov 2023
Dear Guest,We appreciate your feedback and are glad to hear that you found the room comfortable. We apologize for the issues you encountered with the leaking drain and shower faucet. Your comments regarding bathroom upgrades and property improvements are duly noted, and we are committed to enhancing our facilities to provide a better experience for our guests.Sincerely,Hotel Manager

4/10 Poor

Shawna

Disliked: Cleanliness, property conditions & facilities, room comfort
The place is disgusting. Not only the hotbub but everting
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 9 Nov 2023
Dear Guest,We regret to hear about your disappointment with your recent stay at our hotel. Your feedback is important to us, and we would appreciate more specific information about the issues you encountered so that we can address and rectify them. Our aim is to provide a clean and comfortable experience for all our guests, and we apologize if we did not meet your expectations.Sincerely,Hotel Manager

6/10 Okay

Paul

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property seemed very old. Carpet needs to be replaced. The air conditioner was very loud as was the bathroom fan. The fitness center was a joke, broken equipment and only one set of dumbbells.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 9 Nov 2023
Dear Guest,We appreciate your feedback and apologize for the issues you experienced, including the condition of the property, noisy air conditioner, bathroom fan, and the fitness center. Your comments are noted, and we will work to make the necessary improvements to enhance our guests' experience.Sincerely,Hotel Manager