Ratings based on 297 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Good Location; Dated facility

Posted 16-Jan-2015
Pros: Location
Cons: Upgrade
Location: Airport
This is a hotel very close and convenient to the airport. Front desk was very helpful. Hotel is dated and could use soem upgrading. Also, it was very noisy in my room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom M

Posted 05-Jan-2015
Very pleasant, enjoyed our stay there. Would stay there any time. All of the staff was pleasent and curious. RAISES FOR EVERY ONE.
Comment from Hotel Management
09-Jan-2015 by SheratonGM, Hotel Management
Thank you for the nice review, I am sure the staff appreciates your endorsement. While I can't promise raises, we do celebrate the great feedback we get from our guests. It is my way of thanking the team for a job well done. We are glad you enjoyed your stay and hope to see you again soon. Warmly, Rob Burneti_GM
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Dec-2014
great staff and location however the room was extremely loud due to a function near us.could not sleep
Comment from Hotel Management
13-Dec-2014 by SheratonGM, Hotel Management
Thank you for taking the time to comment on your stay. I am truly sorry the noise from a function interupted your sleep. We did have a evening function that created some noise issues and I assure you our security team responded quickly when we received complaints. Thanks for complimenting our great staff. They truly care about your experience. We appreciate your business. Warmly, Rob Burnetti, GM.
5 out of 5
Recommended
for Families
by Edwardfrom Cold Spring Harbor, NY

Great stay

Posted 01-Nov-2014 on Hotels.com
Had a great stay with my grandson. Could not get him out of the heated pool, we both loved it. Mat at the front desk was just great, all hotels should have someone like him. All the employees were just incredible. They would go out of their way to help.
Comment from Hotel Management
10-Jan-2015 by SheratonGM, Hotel Management
Dear Edward, thanks for taking the time to share your experience. We always love stories about families enjoying our hotel. I am glad Matt was able to make your stay memorable. We appreciate you trusting us with such a special time for you. We appreciate your business and hope to see you again soon. Warmly, Rob Burnetti, GM
2 out of 5
Recommended
for Getaway With Friends
by vivek

Posted 31-Oct-2014 on Hotels.com
Comment from Hotel Management
03-Jan-2015 by SheratonGM, Hotel Management
Thank you for rating your stay. I am sorry we did not provide an experience worthy of 5 stars. Rob Burnetti, GM
2 out of 5
Recommended
for Couples
by A verified traveller

Meh

Posted 28-Oct-2014 on Hotels.com
It was a standard hotel room with no frills. The bathtub was clean but damaged and it wasn't a great shower experience. The heater was very loud clicking on and off all night which didn't make for a good night's sleep with the bed being a bit uncomfortable. Not worth the $215 we paid.
Comment from Hotel Management
03-Jan-2015 by SheratonGM, Hotel Management
We are truly sorry about the poor stay. We want all of our guests to experience a stay that is worthy of their time and money. It is always concerning when we receive this type of feedback. I assure you we take your feedback very seriously and will share it with the team so we can all better understand how lack of attention to detail can impact a guest's stay. Sincerely, Rob Burnetti, GM
2 out of 5
Recommended
for Personal Event
by Disappointedfrom Warwick RI

Convenient to where I needed to be

Posted 28-Oct-2014 on Hotels.com
They had my reservation but not the room (I had requested a handicap accessible room with a King or double bed room). I had to use an elevator in the middle of the night to go to the lobby to use a handicap bathroom. The next night, the desk clerk rented out my room to someone else, gave them a key and at 11:00pm he tried to get in. Security is severely lacking. Was given free breakfast for my party for the bad room reservation and then a free night for breach of security.
Comment from Hotel Management
03-Jan-2015 by SheratonGM, Hotel Management
Thank you for sharing your feedback. We are sorry about the confusion on your room. Our accessible rooms do not have the bed type that was requested, but we should have come up with a better solution for you. The lapse in security is concerning and we did speak to the team member that made the mistake. Your safety is our top priority. I am glad to see the team did try to make it up to you. We try to resolve issues while our guests are here so we can show that we do truly care. We try to be perfect but when these types of mistakes happen we are passionate about trying to make it right. Rob Burnetti, GM
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 22-Oct-2014 on Hotels.com
Comment from Hotel Management
03-Jan-2015 by SheratonGM, Hotel Management
Thank you for the 5 star review.
1 out of 5
Recommended
for Families
by Jianjingfrom Rye Brook, NY

Sleepless night at Warwick

Posted 22-Oct-2014 on Hotels.com
Next several rooms all have party. Hotel knew it and they did not came to control. I called management at 1:30am, it finaly to be quiet at 3:00am. I had a sleepless night at Sheraton of Warwick.
Comment from Hotel Management
03-Jan-2015 by SheratonGM, Hotel Management
Dear Jianjing, we are truly sorry about your sleepless night. We understand how important a good night's sleep is when you are traveling. We will do all we can provide a comfortable stay, however even with extra security it is sometimes hard to control unruly guests. We will be sure to review your comments with our security company and our leaders at the hotel so we can be better prepared if something like this happens again. Thank you for your feedback.
Comment from Hotel Management
03-Jan-2015 by SheratonGM, Hotel Management
Dear Jianjing, we are truly sorry for the sleepless night. We understand how disturbing it is when noise interrupts your stay. It is a great concern when we hear of situation where we failed our valued guests. Even with added security is sometimes hard to control unruly guests. We are sincerely sorry. By sharing your feedback you have given us the opportunity to discuss it as a team and be better prepared if something like this happens again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport

Posted 20-Oct-2014
Pros: Closeness to the airport
Cons: No refrigerator, no microwave, and questionable shuttle service
This hotel was convenient to the airport and freeway. The hospitality room was well stocked and provided good eats.
Comment from Hotel Management
22-Oct-2014 by SheratonGM, Hotel Management
Thank you for taking the time to post your review. We appreciate your business and understand the importance of offering the conveniences you expect. We hope to see you again soon.