Ratings based on 308 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Providence, RI

Nice hotel, wonderful staff

Posted 18-Feb-2015
We had a great time! The staff was so friendly and helpful especially Freddie, who checked in. The kids loved the heated pool. Perfect spot to get away from the snow.
2 out of 5
by A verified traveller

Posted 16-Feb-2015
Not worth the money. Needs updating. Pool water was cloudy. Heater in room goes on even when shut off keeping you awake at night because it is so loud
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Feb-2015
The room was fine, but the neighbors above me sounded like they moved furniture all night.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good business hotel

Posted 09-Feb-2015
The hotel was clean and the people were friendly. The bathrooms could use some upgrading.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom c

Personal agradable y hotel comodo

Posted 05-Feb-2015
Cerca del aeropuerto. Muy atento el personal. Cómodas y amplias habitaciones.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom C

Hotel mal ubicado. Lejos de times square

Posted 03-Feb-2015
Cuartos pequeños, baños mini. Pero personal muy atento.
2 out of 5
by A verified travellerfrom providence

Mala en las fotos se ve mucho mejor

Posted 02-Feb-2015
El cuarto ni siquiera lo fuero hacer y solo me ofrecieron una disculpa . Increible no vuelvo
2 out of 5
by A verified traveller

Not prepared.

Posted 02-Feb-2015
Pros: not much
Cons: get it together
Location: close enough to the convention center
First put in wrong room. Moved to bigger room which was still a bit dirty.. but not too bad.. Kids went to the pool which was a mess. you have to walk through the gym to get to the pool.. Gym floor was soaked and dirty towels thrown all over the equipment. Dirty towels all around the pool area too with no clean ones to be found.. Front desk brought in towels and mopped up the gym.. Bartender in restaurant was great but they were not prepared for people to eat there. Saturday night.. and out of all food pretty much.. 9 of us sit down to eat dinner in the restaurant to find out she is the only one on and doing room service.. Very nice server but the hotel was not prepared.. This is a Sheraton .. what happened!! Very disappointed.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Good Location; Dated facility

Posted 16-Jan-2015
Pros: Location
Cons: Upgrade
Location: Airport
This is a hotel very close and convenient to the airport. Front desk was very helpful. Hotel is dated and could use soem upgrading. Also, it was very noisy in my room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom M

Posted 05-Jan-2015
Very pleasant, enjoyed our stay there. Would stay there any time. All of the staff was pleasent and curious. RAISES FOR EVERY ONE.
Comment from Hotel Management
09-Jan-2015 by SheratonGM, Hotel Management
Thank you for the nice review, I am sure the staff appreciates your endorsement. While I can't promise raises, we do celebrate the great feedback we get from our guests. It is my way of thanking the team for a job well done. We are glad you enjoyed your stay and hope to see you again soon. Warmly, Rob Burneti_GM