Ratings based on 280 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Dec-2014
great staff and location however the room was extremely loud due to a function near us.could not sleep
Comment from Hotel Management
13-Dec-2014 by SheratonGM, Hotel Management
Thank you for taking the time to comment on your stay. I am truly sorry the noise from a function interupted your sleep. We did have a evening function that created some noise issues and I assure you our security team responded quickly when we received complaints. Thanks for complimenting our great staff. They truly care about your experience. We appreciate your business. Warmly, Rob Burnetti, GM.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport

Posted 20-Oct-2014
Pros: Closeness to the airport
Cons: No refrigerator, no microwave, and questionable shuttle service
This hotel was convenient to the airport and freeway. The hospitality room was well stocked and provided good eats.
Comment from Hotel Management
22-Oct-2014 by SheratonGM, Hotel Management
Thank you for taking the time to post your review. We appreciate your business and understand the importance of offering the conveniences you expect. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to everything

Posted 22-Sep-2014
My family and I enjoyed staying in this hotel a lot. The only problem was how much you could hear people next to you at night.
Comment from Hotel Management
25-Sep-2014 by SheratonGM, Hotel Management
Hello Katie, thank you for taking the time to post your review. I am truly sorry about the noise issue. We want every aspect of your stay to be perfect. Thanks for letting us know about it so we can look into the issue. We always enjoy being part of family get togethers and we hope your was fun.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom EU

Nice and clean hotel

Posted 21-Sep-2014
it was one short nite visit only, I am really impressed (price compare quality)
Comment from Hotel Management
24-Sep-2014 by SheratonGM, Hotel Management
Thank you Janusz. Even though it was only a short stay we are glad we left you with a good memory. Please come back and see us soon.
5 out of 5
Recommended
for Families
by john russo

Posted 06-Sep-2014 on Hotels.com
Comment from Hotel Management
15-Nov-2014 by SheratonGM, Hotel Management
Thank you for the 5 Star review. All feedback is important to us. We appreciate you taking the time to review your stay.
4 out of 5
Recommended
by Mike pfrom Arlington Tx

Posted 25-Aug-2014 on Hotels.com
It served my purpose of needing to be close to the airport. It is an old hotel but the staff is very efficient and friendly. I will return to this hotel if I have business in Providence.
Comment from Hotel Management
25-Oct-2014 by SheratonGM, Hotel Management
Dear Mike p, thank you for staying with us. There is no greater compliment than recognizing our team and allowing us to have you back on your next trip. We look forward to seeing you again soon.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

Posted 31-Jul-2014 on Hotels.com
Comment from Hotel Management
11-Oct-2014 by SheratonGM, Hotel Management
Thank you for the 5 Star review!!!
3 out of 5
Recommended
for Personal Event
by A verified traveller

Not what I expected

Posted 30-Jul-2014 on Hotels.com
Staying at the Sheraton was less than I had expected. My husband stated that it was a $60 hotel and should not have been priced at the same price as higher quality hotels. It was my first trip to RI for a big family event that was held in the conference room. We were given a room on the 1st floor, which was obviously the oldest part of the building. The amenities were slim to none with no microwave or small refrigerator and the indoor heated pool wasn't heated and no whirlpool. If you don't plan on spending much time in the hotel, only to sleep and shower, it should be okay but shop around for a better price. We paid and average $120 per night and didn't see the value.
Comment from Hotel Management
11-Oct-2014 by SheratonGM, Hotel Management
We regret that your stay was not as expected. We always do our best to insure folks here celebrating a family event enjoy themselves. Although all of our rooms do not have microwaves and refridgerators we do offer them by request. I will check on the pool. It is heated and kept at a constant temperature and although I am not aware of any service issues we take your feedback seriously and will investigate the concern. Please accept our apologies if your experience with us created issues during an otherwise happy occasion.
5 out of 5
Recommended
for Everyone
by A verified traveller

Rocky Point Clam Shack, club room, indoor pool

Posted 20-Jul-2014
The Hotel is right near Rocky Point Clam Shack, which is a small deli that used to sell stuff to an amusement park that has since been closed. There is a long queue of people queueing up to order lobster rolland other sea food. We order a cheese burger, mahi mahi warp (fantastic!), a lobster roll and a chicken finger with an extra piece of fish. It came to $38.xx, but it was amazingly great. The indoor pool of the hotel is quite nice, and so is the ability to have hors dors from 5:30pm and breakfast from 6:30am at the club room. The room is nice and clean too.
Comment from Hotel Management
25-Jul-2014 by SheratonGM, Hotel Management
Thank you for the 5 Star review. Rocky Point Clam Shack has been a nice addition to the local area. We also have great family fare available in our Blue Fire Grill. Being close to all the area attractions and offering the convenience of a full service hotel make us great place to stay. We appreciate your business.
1 out of 5
by A verified travellerfrom C

Near airport/not worth it.

Posted 20-Jul-2014
5 of us Arrived at midnight and waited one hour and 20 minutes for a room away bed to arrive. Was left in hall for us to bring into a small room. When front desk was informed of issue only one of the 2 gentleman was willing to help us. Worst part the roll away had dirty sheets and blankets on it. Stain of soda or something on both unfolded sheets and comforter. Complimentary breakfast was lame at best. Will never stay there again.
Comment from Hotel Management
24-Jul-2014 by SheratonGM, Hotel Management
I am sorry about the problems to start your stay. I understand your frustration and we met with the team immediately in the AM to review what happened. We know what we did wrong and we have taken steps to insure it won't happen again. I am truly sorry for the poor stay.