Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Rocky Point Clam Shack, club room, indoor pool

Posted 20-Jul-2014
The Hotel is right near Rocky Point Clam Shack, which is a small deli that used to sell stuff to an amusement park that has since been closed. There is a long queue of people queueing up to order lobster rolland other sea food. We order a cheese burger, mahi mahi warp (fantastic!), a lobster roll and a chicken finger with an extra piece of fish. It came to $38.xx, but it was amazingly great. The indoor pool of the hotel is quite nice, and so is the ability to have hors dors from 5:30pm and breakfast from 6:30am at the club room. The room is nice and clean too.
Comment from Hotel Management
25-Jul-2014 by SheratonGM, Hotel Management
Thank you for the 5 Star review. Rocky Point Clam Shack has been a nice addition to the local area. We also have great family fare available in our Blue Fire Grill. Being close to all the area attractions and offering the convenience of a full service hotel make us great place to stay. We appreciate your business.
1 out of 5
by A verified traveller from C

Near airport/not worth it.

Posted 20-Jul-2014
5 of us Arrived at midnight and waited one hour and 20 minutes for a room away bed to arrive. Was left in hall for us to bring into a small room. When front desk was informed of issue only one of the 2 gentleman was willing to help us. Worst part the roll away had dirty sheets and blankets on it. Stain of soda or something on both unfolded sheets and comforter. Complimentary breakfast was lame at best. Will never stay there again.
Comment from Hotel Management
24-Jul-2014 by SheratonGM, Hotel Management
I am sorry about the problems to start your stay. I understand your frustration and we met with the team immediately in the AM to review what happened. We know what we did wrong and we have taken steps to insure it won't happen again. I am truly sorry for the poor stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Vacation

Posted 17-Jul-2014
Pros: Easy access to main roads. Helpful staff.
Cons: Entry doors far distance from room
Location: Across street from TG Green Airport, Warwick. Easy access to Newport which was my destination. Unfortunately did not have time to explore other area
Easy access to main roads. Staff helpful. Only downfall was the distance from entry door to hotel room: long walk!!! Did not try restaurant. Room clean. Everything I would need was available. Good experience.
Comment from Hotel Management
19-Jul-2014 by SheratonGM, Hotel Management
Thank you for taking the time to comment on your stay. We are glad you enjoyed your experience and found our staff to be helpful. Next time feel free to ask FD for a room closer to entry. If those room are available our team always wants to offer a room that suits your needs. Also, next time please try the BlueFire Bar and Grille for breakfast, lunch or dinner. It is great part of any stay.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Jul-2014
Overall good for a night stay but for longer stay its overpriced.
Comment from Hotel Management
07-Jul-2014 by SheratonGM, Hotel Management
Thank you for your note. It has been a busy start to the summer but we always keep our prices comptetive. We apprecaite your business and hope you will always look for us when coming to the area. Prices do change so please check back frequently.
3 out of 5
by A verified traveller from Santa Fe, NM

Close to the airport

Posted 03-Jul-2014
A little run down, noisy halls, but close to the airport if you're just passing through.
Comment from Hotel Management
07-Jul-2014 by SheratonGM, Hotel Management
Thank you for posting you review. We will be presenting show rooms soon so guests can preview our upcoming renovation. Until then we remain focused on presenting a clean comfortable room with all the conveniences our guests expect. .
2 out of 5
by A verified traveller

Looks like an old Days Inn

Posted 27-Jun-2014
Staff was warm & friendly. The lobby looks great -- very cool, new Sharaton internet center, comfortable chairs, etc. Putting lemonade and cookies out was a nice touch. Rooms were a different story. Low ceilings, not much light, cold/blue lights in the lamps. Not inviting. Headboard behind the bed was straight out of the 1980s. Bathroom was decent. Marble counters, excellent water pressure, average amenities.
Comment from Hotel Management
30-Jun-2014 by SheratonGM, Hotel Management
Thank you for review. I am glad you found our staff to be friendly. We will be renovating later this year and we always consider feedback like yours when making improvements. Your thoughts are important to us and we take your feedback very seriously. We look forward to seeing you again soon.
4 out of 5
Recommended
for Personal Event
by A verified traveller

Posted 17-Jun-2014 on Hotels.com
Comment from Hotel Management
23-Aug-2014 by SheratonGM, Hotel Management
Thank you for the 4 Star review. We look forward to having you back so we can earn the 5th Star. We truly appreciate your business.
2 out of 5
Recommended
by Marilyn from Bemidji, MN

Posted 11-Jun-2014 on Hotels.com
The beds were horribly hard and uncomfortable. There was only one chair for 2 people. No table next to the chair. Will not stay there again.
Comment from Hotel Management
16-Aug-2014 by SheratonGM, Hotel Management
I am sorry that you did not enjoy our Sweet Sleeper beds. Although most of the feedback we receive on them is positive, we know everyone has unique needs. I understand your frustration with the room layout and we consider this feedback as we plan for our renovation later in the year. I assure you that we take your feedback very seriously and share your comments with our team so we can improve our service.
5 out of 5
Recommended
by Mike Rodgers from Providence, RI

Posted 09-Jun-2014 on Hotels.com
Hotel was great but I booked a smoking room and there was no smoking at all in this hotel.
Comment from Hotel Management
16-Aug-2014 by SheratonGM, Hotel Management
I apologize for the confusion on the smoking room. We are completely non-smoking so we are looking into how a smoking room was booked. I hope that did not ruin your stay. Thank you for taking the time to post your review.
1 out of 5
Recommended
for Couples
by Jamal from providence

not what it says

Posted 07-Jun-2014 on Hotels.com
I took my wife here to get away for the weekend for our 2 year anniversary. We ended up leaving after the 1st night, even though we had paid for 2 nights and knew we weren't gonna get a refund. The "heated" pool was freezing. Not even close to warm enough to consider it heated. The flat screen t.v. would not accept my ps3, which we brought so we could watch movies. And the Wi-Fi wouldn't allow my computer to connect to it. So we pretty much paid that money so we could sit in silence on a bigger bed. Want worth it at all and won't be staying there again.
Comment from Hotel Management
16-Aug-2014 by SheratonGM, Hotel Management
I apologize for the poor experience. Considering the special occasion, I understand your frustration. I am always alarmed when our valued guests are not satisfied with their stay. I will share your feedback with our team so can make the appropriate changes in order to improve our service.