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Reviews of Residence Inn by Marriott Princeton at Carnegie Center

3 out of 5
Residence Inn by Marriott Princeton at Carnegie Center
3563 Route 1, Princeton, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 204 reviews" "
Rating 8 - Good. 62 out of 204 reviews" "
Rating 6 - Okay. 18 out of 204 reviews" "
Rating 4 - Poor. 7 out of 204 reviews" "
Rating 2 - Terrible. 4 out of 204 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Panayotis

Liked: Cleanliness, staff & service, property conditions & facilities
Great access to Princeton, very nice rooms (although it did not smell great when we first arrived and we had to open the windows for a while). Nevertheless, the rooms are very nice and well equipped and the location extremely convenient for both Rt. 1, Princeton access and access to MarketFair Mall (on foot).
Stayed 1 night in Apr 2024
Response from Shirley on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for taking the time to complete our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here with us, we hope to see you again soon!

8/10 Good

Del

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to mall and restaurants. Quiet hotel, verg good hot breakfast. Clean, modern room with full kitchen.
Stayed 1 night in Mar 2024
Response from Shirley on 7 Mar 2024
Dear Del,Thank you for taking the time to complete this survey, we hope to see you again soon. Thank you for choosing The Residence Inn Princeton NJ.

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms Gps address is different from one listed for hotel
Stayed 1 night in Feb 2024
Response from Shirley on 4 Feb 2024
Dear Craig,Thank you for your review we hope to see you again soon. Thank you for choosing The Residence Inn Princeton NJ.

10/10 Excellent

Punit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are a credit to the leadership team of this property- everyone on the front desk was exceptional
Stayed 7 nights in Jan 2024
Response from Shirley on 26 Jan 2024
Thank you for the great review we enjoyed having you here at the Residence Inn Princeton NJ. Looking forward to seeing you again soon.

10/10 Excellent

BYOUNGGU

Stayed 2 nights in Jan 2024
Response from Shirley on 26 Jan 2024
Thank you for taking the time to complete our guest satisfaction survey it was such a pleasure having you with us. We look forward to seeing you again soon, thank you for choosing the Residence Inn Princeton NJ.

10/10 Excellent

Darnell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shirley on 26 Jan 2024
Thank you for taking the time to complete our Guest satisfaction survey. We look forward to seeing you again soon. Thank you for choosing The Residence Inn Princeton NJ.

10/10 Excellent

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 17 Jan 2024
Dear James, thank you for choosing our hotel.

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Princeton
We really enjoyed our stay !! The staff at the front desk were extremely courteous ,very helpful and great !! Big shout out to Fran who was fantastic !! All of the staff were very accommodating and we will definitely be back.
Stayed 6 nights in Dec 2023
Response from Management on 2 Jan 2024
Dear Randall, thank you for choosing out hotel. Hope to see you again. BTW, we love Fran also!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Dec 2023
Response from Management on 11 Dec 2023
Dear Cody, happy to hear you enjoyed your stay with us.

8/10 Good

Zhiqi

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Management on 11 Dec 2023
Dear Zhiqi, happy to hear you enjoyed your stay with us.

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service
The exercise room was too small and only had one exercise bench
Stayed 4 nights in Nov 2023
Response from Management on 29 Nov 2023
Dear Andrew, sorry to hear about your dissatisfaction with our Fitness Room.

10/10 Excellent

Udeme

Stayed 3 nights in Nov 2023
Response from Management on 18 Dec 2023
Dear Udeme, happy to hear you enjoyed your stay with us.

10/10 Excellent

Binielis, Santo Domingo, DN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
Dear Binielis, happy to hear you enjoyed your stay with us.

8/10 Good

Judith

Travelled with family
The inn is Impossible to find at night. Carengie Center is a series of huge developments on both sides of a dvided highway. As for the Inn -- Badly sign posted and the street number address really took me elsewhere. Calling Marriott was an exercise in frustration dealing with lengthy recorded pitches and finally someone at a call center who had no more idea that I did except to do a futile hunt on a map feature. This was partially made up for a nice welcome at the desk, a spotless and modern room, and a good night's sleep. In short, the venue is fine. Getting there is not.
Stayed 1 night in Nov 2023
Response from Shirley on 25 Nov 2023
Dear Judith,Thank you for taking the time to complete our survey, we were happy to welcome you. I am so sorry for your travel experience. We hope to have another opportunity to serve you.Thank you for choosing The Residence Inn Princeton NJ.

10/10 Excellent

Dawn

Stayed 2 nights in Nov 2023
Response from Management on 11 Dec 2023
Dear Dawn, happy to hear you enjoyed your stay with us.

8/10 Good

Diana

Stayed 1 night in Oct 2023
Response from Shirley on 16 Nov 2023
Dear Diana,Thank you for choosing The Residence Inn Princeton NJ.

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Not too bad
Stay was amazing. The carpet in the room had a weird smell as if it wasn’t cleaned well. We weren’t able to connect our Firestick to the tvs which wasn’t too terrible since we were barely in the room but kind of a bummer when we were. Overall a good stay.
Stayed 2 nights in Sep 2023
Response from Shirley on 7 Sept 2023
On behalf of the entire hotel team, I want to thank you for taking the time to complete our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here with us, we hope to see you again soon!

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel.
It was a pleasure to stay. Clean room, friendly staff, good breakfast. I will stop again.
Stayed 1 night in Aug 2023
Response from Shirley on 6 Sept 2023
Dear Valued Guest,Thank you for taking the time to complete our guest satisfaction survey. We look forward to seeing you again soon.Thank you for choosing The Residence Inn Princton NJ.

10/10 Excellent

Jian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Residents Inn by Marriott was great. They have a very good breakfast, and the hotel room I stayed in was very clean.
Stayed 1 night in Aug 2023
Response from Shirley on 22 Aug 2023
On behalf of the entire hotel team, I want to thank you for taking the time to complete our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here with us, we hope to see you again soon!

10/10 Excellent

Brijesh

Stayed 1 night in Aug 2023
Response from Shirley on 14 Sept 2023
Dear Brijesh,Thank you for taking the time to complete our guest satisfaction survey, it was a pleasure having you. We hope to see you with us again soon.

10/10 Excellent

Family

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Shirley on 22 Aug 2023
On behalf of the entire hotel team, I want to thank you for taking the time to complete our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here with us, we hope to see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stood the weekend with my wife. Haven’t had a good experience in Princeton with hotel stays but this one was definitely great. Only downfall was that there wasn’t a pool but it was fine.
Stayed 2 nights in Jul 2023
Response from Shirley on 2 Aug 2023
Dear Kevin,Thank you for taking the time to complete our guest satisfaction survey. We are so happy your stay went well; we hope to see you again if your travels bring you to our area in the future.

10/10 Excellent

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shirley on 2 Aug 2023
Dear Jeanne,Thank you for choosing The Residence Inn Princeton NJ.We enjoyed having you and look forward to seeing you again soon.

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely comfortable for a week long stay. We could cook and eat in.
Stayed 7 nights in Jul 2023
Response from Shirley on 26 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here at the Residence Inn Princeton NJ.We hope to welcome you again soon.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shirley on 11 Jul 2023
Dear Stacy,On behalf of the entire hotel team, I want to thank you for taking the time to complete our guest satisfaction survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here with us, we hope to see you again soon!

10/10 Excellent

Tiffany

Stayed 1 night in Jun 2023
Response from Shirley on 15 Jun 2023
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here at the Residence Inn Princeton NJ.We hope to welcome you again soon.

10/10 Excellent

Krista

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Shirley on 7 Jun 2023
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here at the Residence Inn Princeton NJ.We hope to welcome you again soon.

10/10 Excellent

Liane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Super friendly front desk staff and great breakfast options.
Stayed 2 nights in May 2023
Response from Shirley on 1 Jun 2023
Dear Liane,Thank you for taking the time to complete our guest survey. It was such a pleasure having you with us, we look forward to seeing you again.Thank you for choosing The Residence Inn Princeton NJ.

8/10 Good

Shamima

Stayed 1 night in May 2023
Response from Shirley on 15 Jun 2023
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here at the Residence Inn Princeton NJ.We hope to welcome you again soon.

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it if not an accident
The hotel is nice and clean very close to everything you need. Water is not hot. Our neighbors was very loud doing their business at 1 AM and we hearing everything. But after complain to the front desk, they called them, and everything was good. If not this acceding, the stay would be perfect.
Stayed 1 night in May 2023
Response from Shirley on 23 May 2023
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here at the Residence Inn Princeton NJ. We are so very sorry about the experience with the noise.We hope to welcome you again soon.

6/10 Okay

Dashawn

Travelled with family and small children
Liked: Cleanliness, staff & service
I had to to change my room the tv was broke and it smelled like a dog in the room
Stayed 1 night in May 2023
Response from Shirley Joseph Assistant General Manager Marriot on 13 May 2023
Dear Dashawn,Thank you for taking the time to compete our guest satisfaction survey, we enjoyed having you here with us. We are so very sorry for the room mishap; we hope to have another opportunity to better serve you in the future.Thank you for choosing The Residence inn Princeton NJ.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommended
Stayed 2 nights in Apr 2023
Response from Shirley Joseph Assistant General Manager Marriot on 13 May 2023
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your guest experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It was such a pleasure having you here at the Residence Inn Princeton NJ.We hope to welcome you again soon.

6/10 Okay

Nikki

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine - clean and staff were nice - but they had an exorbitant charge for pet fee which will stop me from staying in a Marriott again. I have researched their fee in comparison with other hotels in the same class and their fee is at least double that of the others. Our pet is clean and quiet but I do understand not all pets are this way so it would be acceptable to charge a pet fee deposit which gets refunded after check out when the room has not been soiled by the pet. Having such a high fee feels like I am being ripped off and not a valued customer.
Response from Management on 25 Apr 2023
Dear Nikki, we are sorry you were upset with our pet fee. while we appreciate your pet is clean and well behaved unfortunately that is not the case in general. The fee we charge is not a profit center and over al pet stays we at best break even. Again, we apologize for upsetting you,

4/10 Poor

Tameeka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Shirley Joseph Assistant General Manager Marriot on 13 May 2023
Dear Tameeka,Thank you for taking the time to complete our guest satisfaction survey, it was such a pleasure having you with us. We look forward to seeing you again soon, we are so sorry we've failed in some areas to meet your expectation. We hope to have another opportunity to better serve you in the future.Thank you for choosing The Residence Inn Princeton NJ.

10/10 Excellent

Albert

Stayed 1 night in Mar 2023
Response from Management on 25 Apr 2023
Dear Albert, thank you for staying in our hotel. We are happy to hear you enjoyed your stay.

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, needs softer beds, will stay again
I've stayed in a few hotels in this area and this is the better of the options. The rooms are great, large, and updated. Amenities are great, my only complaint is I wish the beds were a little better/softer. The hard spring mattress doesn't fit the rest of the room. Bathroom and shower is great, swivel TV is a great touch, and small kitchen is useful. Cold brew iced coffee at breakfast was a nice touch!
Stayed 1 night in Mar 2023
Response from Management on 10 Mar 2023
Dear Nicholas, Thank you for choosing our hotel. Happy to hear you enjoyed your stay.

10/10 Excellent

Brittany

Response from Management on 10 Mar 2023
Dear Brittany, thank you for choosing our hotel. Happy to hear you enjoyed your stay.

10/10 Excellent

Victoria, Shrewsbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Awesome suite. Can walk to wonderful restaurants including Starbucks. Free huge breakfast. Love it
Stayed 1 night in Dec 2022
Response from Management on 29 Dec 2022
Dear Victoria, happy to hear you enjoyed your time with us.

6/10 Okay

suryarao

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Response from Shirley on 16 Nov 2023
Dear Suryarao,Thank you for choosing the Residence Inn Princeton NJ.We look forward to seeing you agian.

10/10 Excellent

Marie

Travelled with family
Stayed 2 nights in Oct 2022
Response from Management on 31 Oct 2022
Dear Marie, thank you for staying with us and the great score.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
The airhandler is in a closet beside the bed and very loud and disrupting during sleep when it comes on and turns off, very bad location for upflow unit Im an HVAC mechanic and know that this is an architectural design flaw not thought out well when hotel was designed and constructed
Stayed 2 nights in Aug 2022
Response from Management on 24 Aug 2022
Dear Paul, thank you for staying with us and bringing the air conditioner noise to our attention. We will have it looked into.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Abi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and good facilities. Was a perfect choice for our needs
Stayed 2 nights in May 2022
Response from Management on 27 Jun 2022
Dear Abi, thanks for staying wit us and the great score. Hope to see you again soon.

10/10 Excellent

Margret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Management on 20 May 2022
Dear Dorota, thank you for staying with us. Happy to hear you enjoyed your stay

8/10 Good

John

Stayed 2 nights in May 2022

10/10 Excellent

jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Wonderful in every way. Very clean, Walking distance to restaurants! Great location!
Stayed 2 nights in Mar 2022
Response from Management on 20 May 2022
Dear Jeanne, happy to hear you enjoyed your stay

10/10 Excellent

Aharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Management on 24 Jan 2022
Dear Kenneth, thanks for scoring us so high. we hope to see you again soon.