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Reviews of Ramada Hotel & Conference Center by Wyndham Paintsville

2.5 out of 5
Ramada Hotel & Conference Center by Wyndham Paintsville
624 James Trimble Blvd, Hwy 321 & James Trimble Blvd, Paintsville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 202 out of 381 reviews" "
Rating 8 - Good. 110 out of 381 reviews" "
Rating 6 - Okay. 43 out of 381 reviews" "
Rating 4 - Poor. 20 out of 381 reviews" "
Rating 2 - Terrible. 6 out of 381 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed there over the years, I was very disappointed that breakfast area was closed and now they offer breakfast but with plastic utensils. The help staff was very nice and friendly but still eating with cheap plastic utensils, while paying almost $150 a night.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just needs to be updated. It was clean and staff was great.
Stayed 2 nights in Mar 2024
Response from M on 5 Apr 2024
Dear Douglas,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool and hot tub. Rooms were quiet.
Stayed 3 nights in Mar 2024
Response from M on 5 Apr 2024
Dear Becky,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 5 Apr 2024
Dear Jonathan,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay
Stayed 2 nights in Mar 2024
Response from M on 29 Mar 2024
Dear Jonathan,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

SHAWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 22 Mar 2024
Dear Shawn,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Priscilla

Travelled with family
Liked: Property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from M on 22 Mar 2024
Dear Priscilla,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Tommie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and nice.
Stayed 1 night in Mar 2024
Response from M on 17 Mar 2024
Dear Tommie,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility , nice amenities and convenient location
Stayed 2 nights in Mar 2024
Response from M on 17 Mar 2024
Dear Bruce,Thank you for taking the time to rate our hotel highly! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soonBest regards,Management Team

10/10 Excellent

heather

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. And great prices
Stayed 2 nights in Mar 2024
Response from M on 8 Mar 2024
Dear Heather,Your feedback is very valuable to us and we appreciate your exceptional ratings for our hospitality standards. We are thrilled to know you loved your stay with us and we hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

2/10 Terrible

Derek

Stayed 1 night in Feb 2024
Response from M on 22 Mar 2024
Dear Derek,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Joe

Stayed 1 night in Feb 2024
Response from M on 22 Mar 2024
Dear Joe,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 Good

Charles A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the Wi-Fi. It didn’t work at all.
Stayed 1 night in Feb 2024
Response from M on 14 Feb 2024
Dear Charles A,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Feb 2024
Response from M on 14 Feb 2024
Dear Gary,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Harvey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems, very clean and up yo date. Top of the line. Personnel very friendly and willing to help.
Stayed 1 night in Jan 2024
Response from M on 25 Jan 2024
Dear Harvey,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M on 18 Jan 2024
Dear Kerri,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

STEPHAN

Stayed 6 nights in Dec 2023
Response from M on 11 Jan 2024
Dear Stephan,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

STEPHAN

Liked: Staff & service, room comfort
Disliked: Cleanliness
I'm disappointed
They didn't clean room for two days
Stayed 3 nights in Jan 2024
Response from M on 11 Jan 2024
Dear Stephan,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team

10/10 Excellent

Keiondra

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
When I first got there my towels were thrown on the floor, and my bathroom wasn’t cleaned at all BUT Nate at the front desk and the head of house cleaning fixed those problems. Those two made my stay enjoyable :)
Stayed 3 nights in Dec 2023
Response from M on 11 Jan 2024
Dear Keiondra,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

4/10 Poor

Heather

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No water
They turned off the water at 8am so you couldn’t take a shower brush your teeth or use the restroom.
Stayed 1 night in Jan 2024
Response from M on 11 Jan 2024
Dear Heather,We sincerely apologize for the inconvenience you experienced with the water interruption at 8 am. This is not reflective of our usual standards, and we're investigating to ensure it doesn't happen again. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.Sincerely,Management Team

4/10 Poor

Jon

Stayed 1 night in Dec 2023
Response from M on 11 Jan 2024
Dear Jon,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from M on 27 Dec 2023
Dear Christopher,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Beautiful
It’s always on point and absolutely amazing
Stayed 2 nights in Dec 2023
Response from M on 23 Dec 2023
Dear Guest,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel design was beautiful and well maintained.
Stayed 2 nights in Nov 2023
Response from M on 1 Dec 2023
Dear Todd,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and so helpful and nice
Stayed 1 night in Nov 2023
Response from M on 23 Nov 2023
Dear Linda,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from M on 26 Oct 2023
Dear Guest,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 Okay

Robert A.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Time for a facelift
Excellent service in bar and restaurant. Bed was too soft and didn’t have proper support. I nearly fell off the bed twice. Dated dark walls were drab and depressing.
Stayed 1 night in Oct 2023
Response from M on 21 Oct 2023
Dear Robert A,Thank you for taking the time to share your feedback. We are thrilled to hear that you had an excellent experience in our bar and restaurant. We apologize for the discomfort you experienced with the bed and the dated walls. We are taking your feedback into account and will be looking into ways to improve our accommodations. We hope that you will give us another chance to provide you with a more comfortable and enjoyable stay.Sincerely,Management Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good not Great
Overall good. Very unfriendly front desk help. Ladies serving at the breakfast bar were excellent! Food was excellent! The room had a bad odor of urine. I didn’t complain, I was only staying 2 nights. The bed was very comfortable. Over all the room probably had not been cleaned in a long while. Dust covered all tables and chairs, TV, lamps. Over all the room was very dark even when all lights were on. There was only 1 towel in the bathroom. Right before I called the front desk I happen to find them in a drawer under the one cup coffee pot. To one cup coffee pot did not have the drawer in it to put the coffee filter. So I called the front desk, telling them I needed a drawer for that Coffee pot and they told me to come down to the front desk and get coffee. The inside aesthetics of the hotel is very nice. Would I stay again, yes. I do not find it to be on the level and standards of Wyndham hotels. The next time I come to your hotel, I will ask to see the room before checking into that room. Hope this gives you some idea why only a “good” was checked.
Stayed 2 nights in Sep 2023
Response from M on 29 Sept 2023
Dear Guest,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant on-site was amazingly good!
Stayed 2 nights in Sep 2023
Response from M on 29 Sept 2023
Dear Michael,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
At least the rooms were clean...
Definitely the nicest hotel in Paintsville... Although... More Southern Hospitality could be found at a McDonalds. The staff was not helpful and was even rude at one point. Due to them blocking off sections of the parking lot for maintenance, I had no choice but to park out behind the building. (Which is absolutely no problem for me: there is a rear entrance.) However, they lock the resr entrance door FROM THE INSIDE because the pool entrance is also there. I do unserstand yhe importance of safety, but when I asked the front desk about it so that I could go to my vehicle at around midnight, I received a very snotty and unprofessional answer of "Just go around." Keep in mind there are keycard access points on the exterior of the rear entrance to allow people back in... I know this sounds trivial to some, but when you have a physical disability, this becomes a problem. The front desk staff tried to give me someone else's bill at checkout and when I informed them that i didn't owe anything as I prepaid for the room, she snatched the bill out of my hand and said "youre all set then." This could be and amazing hotel. Its absolutely gorgeous inside, but I will stay in a nearby town before I stay there again. The rooms are clean, but the staff has no personality for $160/night.
Stayed 2 nights in Sep 2023
Response from M on 29 Sept 2023
Dear Christopher,We sincerely apologize for the rude and unhelpful behavior of our staff. We take your feedback very seriously and are committed to providing a positive experience for all of our guests. We will investigate this incident and take appropriate action. We understand that the locked rear entrance door caused inconvenience. Thank you for your feedback. We hope you will give us another chance to show you the true hospitality that we are known for.Sincerely,Management Team

10/10 Excellent

ROY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Sep 2023
Response from M on 21 Sept 2023
Dear Roy,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Room was quiet. There was a lounge with music that was good.
Stayed 1 night in Sep 2023
Response from M on 8 Sept 2023
Dear Rebecca,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so great for the night that we stayed. Definitely will stay again.
Stayed 1 night in Sep 2023
Response from M on 8 Sept 2023
Dear Rebecca,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Keiondra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is a very well kept area.
Stayed 2 nights in Aug 2023
Response from M on 2 Sept 2023
Dear Keiondra,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Lisa

Business traveller, Travelled with pets
Liked: Cleanliness, property conditions & facilities
The building is beautiful and very clean. I had a problem with the toilet; the man who came to fix it was very professional, kind and courteous. I wish that there were ice machines on all floors. The restrooms around the facility were very clean as well. Most of the staff i dealt with on the phone and in person were very kind and helpful. There was one lady who was a little snarky. But we all have bad days.
Stayed 2 nights in Aug 2023
Response from M on 24 Aug 2023
Dear Lisa,We appreciate your kind words about our beautiful and clean establishment. Our dedicated staff takes pride in providing professional and courteous service, despite occasional hiccups. We'll certainly consider your feedback about ice machines and ensure the restrooms maintain their cleanliness. We're delighted most of our team left a positive impression. We hope to welcome you back soon!Best Regards,Management Team

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Wry nice and clean
Stayed 1 night in Aug 2023
Response from M on 24 Aug 2023
Dear Shawn,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family loves staying here when we're in town. This trip was not as quiet and peaceful as before because of a baseball tournament. Lots of kids running around. The staff handled everything quite well. It's really the adults who should supervise the kids. Overall I would recommend this place to anyone. The staff and amenities are wonderful and we will stay again.
Stayed 1 night in Jul 2023
Response from M on 18 Aug 2023
Dear Lisa,Thank you for your continued support and kind feedback. We apologize for any inconvenience caused by the recent baseball tournament and the increased activity of children. We appreciate your understanding of our efforts to manage the situation. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay, with our exceptional staff and amenities.Best Regards,Management Team

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from M on 4 Aug 2023
Dear Tonya,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion
Was in town for a family reunion. Overall, very enjoyable stay. I was disappointed with the children running around yelling after 11pm.
Stayed 3 nights in Jul 2023
Response from M on 4 Aug 2023
Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by the children running around yelling after 11pm. We will speak to the guest and remind them of our quiet hours policy. We hope you will give us another chance to earn your business in the future.Best Regards,Management Team

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Stayed 1 night in Jul 2023
Response from M on 29 Jul 2023
Dear Christopher,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent in every way
Stayed 5 nights in Jul 2023
Response from M on 29 Jul 2023
Dear Charles,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from M on 14 Jul 2023
Dear Christopher,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Vicki

Stayed 1 night in Jul 2023
Response from M on 4 Aug 2023
Dear Vicki,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Great location, tons of activities for families. Great pool, pool table, checkers! Safe location. Only complaint is the beds are not comfortable. Will definitely come back!
Stayed 3 nights in Jun 2023
Response from m on 6 Jul 2023
Dear Guest,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Sydney

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great Local Hotel
Staying at the Ramada Inn was wonderful. The rooms were clean, pretty, and the beds were very comfortable! The hotel staff (especially the front desk) were helpful and accommodating. For those of you looking for a place to stay in Johnson County, you can’t beat the Ramada Inn.
Stayed 1 night in Jun 2023
Response from M on 23 Jun 2023
Dear Sydney,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

TINA

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pool and Hot tub closed, with no mention
We chose this hotel mainly because it had a pool and hot tub. Nowhere on their website did they mention that the pool and hot tub were closed for remodeling. Stayed here before it is a lovely place to stay. This time however we were with family members that had back trouble and needed the pool and hot tub. We could have stayed closer to where we were going but we chose here because of the hot tub.
Stayed 1 night in May 2023
Response from M on 26 May 2023
Dear Tina,We apologize for any inconvenience caused by the closure of our pool and hot tub during your stay. We understand the disappointment this caused. We apologize for the oversight in not mentioning the remodeling on our website, and we will take steps to ensure that such information is communicated more clearly in the future. We appreciate your continued patronage and hope to have the opportunity to provide you and your family with a more enjoyable stay, including access to the pool and hot tub, in the future.Sincerely,Management Team

10/10 Excellent

Jesse

Stayed 1 night in May 2023
Response from M on 2 Jun 2023
Dear Jesse,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Bryan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2023
Response from M on 12 May 2023
Dear Bryan,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 Okay

Joel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Corners in the room and bath had hair and dirt. Front desk did not keep quiet hours. Kids playing pool and air hockey at 2 am running up and down halls. No sleep that night. Breakfast was not great and had to pay. May look at pikeville stay next time.
Stayed 2 nights in Apr 2023
Response from M on 26 Apr 2023
Dear Joel,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team