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Reviews of Royal Residence Ungelt

4 out of 5
Royal Residence Ungelt
Tyn 10, Prague

Reviews

8.8

Excellent

Rating 10 - Excellent. 94 out of 190 reviews" "
Rating 8 - Good. 73 out of 190 reviews" "
Rating 6 - Okay. 14 out of 190 reviews" "
Rating 4 - Poor. 6 out of 190 reviews" "
Rating 2 - Terrible. 3 out of 190 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

8/10 Good

B, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very close to perfect, and I would stay again. It's location is right behind Old Town Square. You can roll out of bed and be at the center of everything with a stroll across a courtyard. Additionally, that courtyard is brimming with fun restaurants and shops. The staff is friendly, funny, and helpful. My group had the staff make dinner reservations and book us tours. They were always eager to assist. The room was small but pleasant and comfortable. The bathroom was gigantic and modern. However, there were a few cons and I wanted to let fussy travelers know that this is not the Four Seasons. It's in a centuries old European building. There are stairs. It can get stuffy. And the courtyard is noisy at night. Oh! And this hotel does not appear to have American standard style washcloths. Though we had all normal style linens, there were no washcloths, and we had brought none with us. The hotel did not have them when we asked. We had to improvise and ended up finding a suitable replacement at a nearby shop. If you want to be in the center of the action and be able to walk to everything, stay here. If I go back to Prague, I will surely stay here again. The location is just the best.
Stayed 5 nights in Jul 2018

10/10 Excellent

Richard, Bennington, VT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in Old Town Square of Prague. Our suite was very spacious and comfortable. Best bed I've slept on in years. Staff was very welcoming and helpful. I would definitely look to stay there again should i return to Prague.
Stayed 5 nights in Jul 2018

10/10 Excellent

bo, brisbane AU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The staff members were friendly! Comfortable room!!
Stayed 2 nights in Feb 2018
Response from Veronika on 9 Apr 2018
Dear, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our hotel was appreciated. Best regards

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location! Great customer service!
Stayed 1 night in Jan 2018
Response from sales on 17 Jan 2018
Thank you very much for taking the time to review our property. It's always heartwarming to hear that our hotel was appreciated.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t even bother to stay anywhere else. Perfect!
Well worth the stay here. Grand rooms, excellent location to the old town square, and service is excellent. Also the breakfast buffet is fantastic. I’m sure there are other hotels in the area that are great but why would you take the chance when this place has it right.
Stayed 3 nights in Dec 2017
Response from Romana on 28 Dec 2017
Thank you very much for taking the time to review our property. It's always heartwarming to hear that our hotel was appreciated.

2/10 Terrible

Audrey, United Kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comment
Least said the better about our experience although I will be taking this further
Stayed 4 nights in Dec 2017
Response from Romana on 21 Dec 2017
Dear Guest, Thank you for your feedback and we are very sorry you were not happy with our service.We would be grateful if you give us some specificit informations. Best regards

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Free WiFi extremely weak = no Bath hotwater unstable Staff(manager) at counter not polite
Stayed 4 nights in Nov 2017
Response from Romana on 5 Dec 2017
Dear Guest, thank you for your review. We will do our best to improve the service. Best regards Romana Jarosova Sales manager

6/10 Okay

Verified traveller

Liked: Staff & service
Spacious room and nice staff
Location is at the very central Prague, touristy area. things are too pricey like a cup of coffee in a cafe, a bottle of water in a corner shop compared to other places, if you walk away about 20 minuets (still very very central) those things are found at less than half price. Personally, there are better hotels at the same price with more convenience. The hotel services were okay though, shamefully the room lights were too dark(not warm colour) and didn’t have a bathtub even though the room was very spacious and gorgeous. If the light were in a warm colour, would be ten times better. They can keep your luggage after check out with no limited time or charge, that was very good.
Stayed 2 nights in Nov 2017
Response from Romana on 30 Nov 2017
Dear Guest, Thank you for staying in hotel Ungelt and for your time to write a rewiev. Best regards

10/10 Excellent

Kathy, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Stayed for 3 nights. The room was huge, very comfortable bed.Well stocked mini bar, coffee machine and large TV. Mini bar prices were very reasonable. Lovely bathroom and all the usual toiletries and hair drier. We also had a small sitting room. Excellent staff who spoke good English and were very helpful. Very clean and comfortable and would definitely stay there again. Superb breakfasts. Didn't try the beer spa...maybe next time! 2 minutes walk from the old town square with lots to do, clock tower, town hall etc. A really good jazz club 2 minutes walk away and plenty of good places to eat.
Stayed 3 nights in Oct 2017
Response from Romana on 10 Nov 2017
Dear Kathy, Thank you for your stay and also nice review. We hope to see you again. Best regards Hotel Ungelt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and room
Historic building in an excellent location. The room was beautiful and incredibly big and quiet. It also had some a minibar, a Nespresso machine (wow!) and a safe. Washroom/toilet were split in two and both were renovated, clean and the shower was great. Breakfast at the Vabene restaurant is very good.
Stayed 3 nights in Oct 2017
Response from reception on 18 Oct 2017
Dear Guest, Thank you for staying in our hotel and also for your time to write a review. We hope to see you again. Royal residence Ungelt staff

8/10 Good

Youssef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is prime
Great location close to old Town Square. Barely a block. Large rooms. Only issue is to figure out the entrance to the hotel and then to the room. That was a challenge on day 1.
Stayed 2 nights in Oct 2017
Response from Romana on 8 Nov 2017
Hello, thank you for your stay and also for a review. We hope to see you again. Best regards Hotel Ungelt

8/10 Good

Verified traveller

Liked: Staff & service
Nice room but some downsides
There are 4 buildings in this hotel and some do NOT have elevators, and the guy at the front said "we never promised elevators in any reservations", though they had very noce porters and they will help you with lugguages. The rooms are very spacious and the ceiling was very high which was nice, also very nice bathroom and also second toliet in a smaller bathroom. The downsides of this hotel: depends on the which building and side you take, there are bars that open til late at night- noisy, also scary enterances to the building and a big key chain and key to carry(no card key)
Stayed 2 nights in Sep 2017
Response from Romana on 16 Oct 2017
Dear Guest, Thank you for staying in Royal residence Ungelt and we hope to see you some other time.We will work hard to improve our service. hotel reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the middle of the old town! Clean and spacious room. Renovated and spacious bathroom.
Stayed 3 nights in Sep 2017
Response from Romana on 26 Sept 2017
Dear guest, thank you for your stay and comment. We hope to see you again! Best regards

10/10 Excellent

Corine, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to square.
Wonderful hotel stay only complaint would be was a little loud with the night life-I think it's just that everything echoes in the tiny walk ways! Would recommend having hotel provide a driver from hotel we did and he was great! Made us laugh the whole way! The front desk people were warm and friendly, and were happy to speak in English! Rooms were very large!
Stayed 3 nights in Sep 2017
Response from Romana on 20 Sept 2017
Dear guest, Thank you for choosing Royal residence Ungelt and for your comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel was in a great location near The Old Town Square. All the staff were very friendly and helpful.
Stayed 4 nights in Aug 2017
Response from Romana on 11 Sept 2017
Hello, thank you for your stay and nice comment!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Close to main square Room is A+, clean , bed are super confortable
Stayed 2 nights in Aug 2017
Response from Romana on 11 Sept 2017
Hello, thank you for your stay and nice comment!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location history location location
A little hard to find it first and the set up is a little odd but our two-room sweet was spacious and nicely accommodated, with a great shower. The breakfast was quite large and very good and the front desk staff were consistently helpful The very best thing was that we were Only footsteps away from the huge main square but because of the courtyard setting everything was quiet and low-key.
Stayed 4 nights in May 2017
Response from Romana on 16 Jun 2017
Dear Vicki, Thank you for your stay in our property and nice comment. We hope you had a nice time in Prague and we hope to see you one day again! Have a nice day. Best regards Romana Jarosova Sales manager

10/10 Excellent

Xin Ni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of the Hotel
Overall stay is very amazing and it is of walkable distance to mamy attractions. Hotel is comfy as well. The only bad thing is that the water temperature for shower is a bit hard to control.
Response from Romana on 7 Jun 2017
Dear Sir, Thank you for your stay!We will worj hard to improve our service. Best regards Romana Jarosova

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was good but wi-fi was terrible.
Hotel itself was nice and room was good. Reception was kindly helped me to book restaurant and change taxi reservation. But one big problem was wi-fi. Wi-fi in this hotel was terrible, like wi-fi connection was good for one minute, but then wi-fi was disconnected for next nine minutes, and repeating this two situations. So I could not make visiting plan around old city area without stress.
Response from General Manager on 7 Feb 2017
Dear Guest, Thank you for your review. Regarding the wifi - will work hard to improve it! Best regards Romana Jarosova Sales manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and large apartment
We stayed as a family of five and the for the price we paid I don't think there would be a better location as the apartment is a minutes walk from the main square. The nearest Metro stop is a five minute walk away by the main shopping centre. The only downside to the apartment was that there was no iron in the room and when we got one from reception it was a non steam iron and pretty useless. That is a minor niggle though and I would highly recommend these apartments to anyone visiting. We would certainly stay there again.

8/10 Good

April, Kelowna BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to Old Town Square
Great location, clean and spacious. It was a little difficult to find originally, but once we found it check-in was quick and smooth. It was a little noisy from night street noise, but not unbearable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GO just for the chandeliers
We stayed two nights. Loved this hotel. Booked a ride from airport and they were there waiting. Easy check in. Big bathroom, good water pressure and huge windows. Loved the chandeliers in each of the rooms. Lots of space

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Large rooms, great location.
Hotel is nice, deluxe suite was very big, but our room overlooked the street and it was EXTREMELY noisy until about 4am every night. Not sure if there is a bar or a dance place below the rooms, but very difficult to sleep.

6/10 Okay

kylie, Australia

Liked: Room comfort
Disliked: Staff & service
If your in Prague to party then this is your hotel

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only downfall was noise level at night

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 15 Aug 2016
Dear Sir, Thank you for your stay in Royal residence Ungelt!

8/10 Good

A A, Luton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Residence Prague Halal Food
Very good location but very noisy because of the nightclubs opposite. So if you are a family with young kids then you may want to avoid as it goes on till 5 in the morning. The hotel itself is located very central. And is a five minute walk to palladium shopping centre or about 10 minutes to the main centre. As muslims we looked for halal food which was available at Hallal Fast Food or Barkat which is very close to the centre and very well priced. Two of us ate for £18. We also went to El Emir lebanese which is also all halal. Food was ok but service was slow and it is not cheap here. About £25 a head. The Czech people are very friendly and welcoming. The city is very clean too. You can get a tourist bus around the centre. You can get the ticket for 300 Korona but 400 if you pay at the kiosk. its always worth negotiating.
Response from Romana on 1 Aug 2016
Dear Sir, Thank you for staying with us and for your comment.

8/10 Good

Michael, Oakville, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff and perfect location
Hotel is in the Old Town with great access to most of the sites of interest
Response from Romana Jarosova, Sales manager on 16 Aug 2016
Dear Sir, Thank you for your stay in Royal residence Ungelt!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

manouchehr

Liked: Room comfort
Disliked: Staff & service

8/10 Good

Caroline Ann, ISRAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Adventure
the hotel kept us comfortable and were very helpful.we highly recommend this hotel to all

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were extremely helpful and welcoming, room standards and facilities were excellent, and the location could not have been better. Will definitely be returning here on my next visit to Prague.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Susanne, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Ungelt
Loved the visit, and the hotel was fantastic!!!

10/10 Excellent

Kumaraswamy, Dubai, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prague get away
It was a short 3 nights holiday for my family of 3 and I always wanted to stay at the center in old town. this apartment was perfect and the rooms were spacious, very clean, well maintained. lots of restaurants in the same compound, irish, pizzeria, perfect indian and local Czech cuisines at not more than 2 minutes. even the big shopping mall palladium is just 5 minutes walk and so is the astronomical clock. the reception team of Lenka and others including the bell boy were extremely helpful and very accommodative.. over all It was a perfect place for a family ... definitely families with kids should stay here because of the options available in the apartment ... I highly recommend this place and will definitely stay here next time.. my visit was between sep 22 to sep 25th 2015 ..

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Thomas, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, and great value. Large comfortable rooms just steps away from old town square.

10/10 Excellent

Suzanne, MN USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but hard to find first time
Perfect location close to the square but hard to find if you are walking from the metro the first time. Get detailed directions. Room was spacious and clean.

10/10 Excellent

Thang, Alameda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, and best of all, we appreciated great services from the front desk staff.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Good location and nothing more
We booked a 2 bedrooms apartment and stayed with our 2 teenagers. To room was uncomfortable as the bathroom was inside the master bedroom, so the children had to enter the room in order to use the bathroom. In addition, their were neither shelves nor racks in the bathroom and shower so we had to put our soap, shampoo etc. on the floor! The hotel staff was unfriendly and not polite.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Marissa, Silverado, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to centre
Little difficult to find but in a cool, old (very old like 1217) building in the middle of the action. We had an 2 bdrm apartment. No a/c & very loud all night but beautiful and huge. 15 min walk from train station and close to shopping, bars, restaurants.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Impressive Hotel in Old City
Impressive 3.5 star hotel. Very spacious 2 bedroom suite for our family. Very clean. High ceilings. Renovated washroom. Fantastic location. Bellboys were extremely helpful. Ladies at front desk were not( a bit of attitude). A smile, a little more effort to assist would be appreciated by future guests. Otherwise, a fantastic experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms
Love the location of the hotel, very near the main plaza and lovely rooms.

8/10 Good

Jim , Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, spacious
Very noisy, hard to sleep People are partying till 4 am and then trucks start running around 5 am But location is great and it was a very spacious two room suite.

10/10 Excellent

Julie, P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 6 staying at hotel Ungelt
Location was perfect, rooms were huge and fit our family of 6 very well, nice large bathroom with separate shower. Rooms were also very nice, price was good, staff was friendly and helpful. Will happily stay there again and recommend to anyone. 2 minute walk to old town square. We did have a large van that did not fit well in parking area or driving on streets. Next time will park outside town and take taxi to hotel! Otherwise fantastic visit and perfect hotel experience. (It was a bit noisy all night as there is so much night life. I found this to be part of the charm and it didn't bother me, but might bother others so mentioning it here). :-)

10/10 Excellent

Dwayne, Maui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Perfect location. Two bedroom apartment with kitchen and dining area so spacious. Walking distance to all major attractions. Great price.

10/10 Excellent

vijay kumar, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding
It was an excellent stay.Huge apartment at very central location (Near old town square ).My Entire family enjoyed the stay.

8/10 Good

Irit, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and spacious.
We really enjoyed our stay in the hotel and I would definitely recommend it for others. The location is excellent, 1 min walking from the old square, the room was spacious and the room facilities were in perfect condition. Definitely worth the price. The only thing that might be a problem is that there is no elevator. Our luggage was carried to and from the room by the hotel personal, so there was no problem there. But people with walking difficulties might find it problematic.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the Hotel is very good, close to the center, almost everything is in a walking distance (10 min max)