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Reviews of Hotel BOOKQUET

4 out of 5
Hotel BOOKQUET
Karoliny Svetle 27, Prague

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1003 reviews" "
Rating 8 - Good. 316 out of 1003 reviews" "
Rating 6 - Okay. 64 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Youting

Liked: Cleanliness, staff & service, property conditions & facilities
The room is modern and clean. The staff are very friendly and helpful. The location is great - close to most tourism places and restaurants.
Stayed 3 nights in Mar 2024
Response from Hendrix. Asst.Front Office Manager. on 1 Apr 2024
Dear guest,Thank you for the positive review! We're glad you enjoyed our great location,and friendly staff. We appreciate your feedback and look forward to welcoming you back in the future.Kind regards,Hendrix,Asst.Front Office Manager.

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Even though the hotel is undergoing major renovations until August , and the restaurant was closed and could not provide breakfast. The rooms were very clean and modern ours overlooked the river. Would definitely stay there again .
Stayed 3 nights in Mar 2024
Response from Mohamed on 21 Mar 2024
Dear valued guest,Thank you for taking your time to share your comments on Expedia.I am delighted to learn that you enjoyed your stay with us. Your encouraging comment is the best motivator for us.Thank you again and I look forward to welcoming you back again in the future.Kind regards,MohamedFront Office Manager

8/10 Good

Spencer Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Mohamed on 12 Mar 2024
Dear valued guest,Thank you for taking your time to share your comments on Expedia.I am delighted to learn that you enjoyed your stay with us. Your encouraging comment is the best motivator for us.Thank you again and I look forward to welcoming you back again in the future.Kind regards,MohamedFront Office Manager

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, original, close to Old Town. Would stay again.
Stayed 1 night in Mar 2024
Response from Mohamed on 12 Mar 2024
Dear valued guest,Thank you for taking your time to share your comments on Expedia.I am delighted to learn that you enjoyed your stay with us. Your encouraging comment is the best motivator for us.Thank you again and I look forward to welcoming you back again in the future.Kind regards,MohamedFront Office Manager

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel, Spring

Stayed 3 nights in Jan 2024

8/10 Good

Javier

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location - recommended!
Lovely hotel in a great city centre location in easy walking distance to all the wonderful sights.
Stayed 4 nights in Dec 2023
Response from Mohamed on 31 Dec 2023
Dear valued guest,Thank you for taking your time to share your comments on Hotels.com.I am delighted to learn that you enjoyed your stay with us. Your encouraging comment is the best motivator for us.Thank you again and I look forward to welcoming you back again in the future.Kind regards,MohamedFront Office Manager

4/10 Poor

Franchys

Carpet in lobby and room was dirty
Stayed 4 nights in Dec 2023
Response from Mohamed on 21 Dec 2023
Dear valued guest,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cleanliness issue with the lobby and room carpet. Your feedback is valuable, and we will address the issue promptly to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Kind regards,MohamedFront Office Manager

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were courteous and helpful.
Stayed 4 nights in Dec 2023
Response from Mohamed on 21 Dec 2023
Dear valued guest,Thank you for your outstanding review. At Hotel Leonardo we pride ourselves on delivering the most memorable of experiences to all of our guests, and we are so glad we achieved this during your visit.Please be assured that your kind words will be shared with the entire team whose aim is to satisfy each guest’s preferences and needs.We wish you an excellent day ahead of you and look forward to welcoming you back soon at Hotel Leonardo.Kind regards,MohamedFront Office Manager

2/10 Terrible

sahir

Stayed 2 nights in Dec 2023

10/10 Excellent

DEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Shelagh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay here - you won't be sorry.
Gorgeous old hotel set in C19th building. Rooms are sizeable and comfortable and have kitchenette. The old building has been sympathetically and well adapted to make a really attractive hotel. Situated close (5-10min walk) to the Old Town Sq but quiet. Breakfast is vast! Seriously spoilt for choice. Lots of places to eat and drink very near by would recommend trying the pub just down the road. The food was fab and the Bohemia wine was excellent. The staff of the Leopold are very efficient and approachable. We found they were more knowledgeable than some of the tourist office staff!
Stayed 3 nights in Nov 2023
Response from Mohamed on 6 Dec 2023
Dear valued guest,We know that our beautiful location is reason enough to entice travelers around the world, but we also know that is thanks to the amazing delivery of service of our team that those who visit us feel welcome, comfortable, and pampered. Your nice remarks will be shared with all our team immediately, knowing that they will feel very motivated to have had such a positive impact on your experience.Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to Hotel Leonardo.Kind regards,MohamedFront Office Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the bridge and easy walk to the old town. Very nice staff, wonderful breakfast, and quaint lobby seating areas.
Stayed 2 nights in Nov 2023
Response from Mohamed on 6 Dec 2023
Dear valued guest,We know that our beautiful location is reason enough to entice travelers around the world, but we also know that is thanks to the amazing delivery of service of our team that those who visit us feel welcome, comfortable, and pampered. Your nice remarks will be shared with all our team immediately, knowing that they will feel very motivated to have had such a positive impact on your experience.Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to Hotel Leonardo.Kind regards,MohamedFront Office Manager

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a fabulous area close to the William Bridge. in easy reach of great restaurants, shops and old square. This hotel provided a safe and relaxing place to stay with a delicious breakfast.....
Stayed 3 nights in Nov 2023

10/10 Excellent

Callum

Stayed 2 nights in Nov 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at Hotel Leonardo 2 nights prior to my group tour. In both cases, the rooms were too hot (80 degrees) and the staff was unable to turn off the heat. Breakfasts were delicious! Very convenient to the Charles Bridge, National Theater, tram, Black Light Theater, etc.
Stayed 2 nights in Oct 2023
Response from Hendrix. Asst.Front Office Manager. on 31 Oct 2023
Dear Guest, Thank you for your feedback. We are so pleased to know that you enjoyed your stay, Thank you also for your kind words regarding our location and Stuff. Please, be assured that we will certainly look into this occurrence with our team and will take your comment on board with regards to the A/C. We do hope to welcome you in the near future, ensuring you have a perfect stay with us next time.Kind regards,Hendrix,Asst.Front Office Manager.

6/10 Okay

Rachel

Stayed 4 nights in Oct 2023

8/10 Good

Emma Elizabeth

Stayed 2 nights in Oct 2023

10/10 Excellent

Maxwell, Chichester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base for a visit to Prague. I recommend.
Stayed 2 nights in Oct 2023
Response from Mohamed on 29 Oct 2023
Dear valued guest,Thank you for taking your time to share your comments on Expedia.I am delighted to learn that you enjoyed your stay with us. Your encouraging comment is the best motivator for us.Thank you again and I look forward to welcoming you back again in the future.Kind regards,MohamedFront Office Manager

6/10 Okay

Linda

Stayed 4 nights in Oct 2023

10/10 Excellent

Patricia, Merrimac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had it all. Great location, good breakfast, very clean and comfortable, friendly staff and lots of great restaurants nearby. We would definitely stay hear again and recommend to friends. The location was perfect, on the river and just 5 min walk to Charles Bridge.
Stayed 4 nights in Oct 2023
Response from Hendrix. Asst.Front Office Manager. on 25 Oct 2023
Dear Ms. Patricia,Thank you for the positive review! We're glad you enjoyed our great location, exceptional breakfast, and friendly staff. We appreciate your feedback and look forward to welcoming you back in the future.Kind regards,Hendrix,Asst.Front Office Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Great location, good sized room, good bathroom with bidet. The breakfast buffet was amazing and changed everyday which added some nice variety. Literally my only complaint was the wifi was terrible. Would constantly be saturated and unusable.
Stayed 3 nights in Sep 2023
Response from Hendrix. Asst.Front Office Manager. on 25 Oct 2023
Dear Guest,Thank you for your kind words of praise. I was delighted to read that your stay at Hotel leonardo&Bookqout Prague met your expectations.Have a wonderful rest of the winter!Warmest wishes,Hendrix,Asst.Front Office Manager.

10/10 Excellent

Gyunghwa

Liked: Cleanliness, staff & service, amenities
I have got a river view bookquet room on the third floor. Excellent. The breakfast was a little bit too crowded because of small space. Except that the rest of the hotel was good.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fabulous, spacious room , with comfortable beds and an amazing view.
Stayed 3 nights in Sep 2023
Response from Hendrix. Asst.Front Office Manager. on 6 Oct 2023
Dear Guest,Thank you for your kind words of praise. I was delighted to read that your stay at Hotel leonardo & Bookqout Prague met your expectations.Kind regards,Hendrix,Asst.Front Office Manager.

6/10 Okay

Jordan

Travelled with partner
Liked: Cleanliness
We stayed in the Bookquet and the room was new, modern, and clean. However, the layout of the room was poor with few places to put bags/clothes and nowhere to hang shower towels or hand towels in the bathroom. Further, the shower did not drain as needed to support the flow so our feet were in ~1inch of water within the shower. I advised the hotel staff twice regarding this issue, but they informed it could not be fixed because of the slope of the drain.
Stayed 3 nights in Sep 2023
Response from Hendrix. Asst.Front Office Manager. on 25 Oct 2023
Dear guest,Thank you for staying at Hotel Leonardo and for taking the time to share your experience with us. We are delighted to know that you enjoyed our location. I am sorry to hear that your accommodation did not meet your expectations. Thank you for all your comments regarding to room. -but it's important for us that you know if the occupancy wasn't not 100% for sure our receptionist would move you directly to different room because we do really care about our guests comfort. Let me inform you that we plan the second phase of the renovation in our hotel in 2024. We will definitely keep in mind all of the guest's feedback, which we are really appreciate. We hope to have the chance to welcome you again. Sincerely,Hendrix,Asst.Front Office Manager.

10/10 Excellent

ZACHARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Leonardo Prague
Beautiful VIP room, private sauna and views of the castle. On holidays with my mother. The location of the hotel is fantastic, close to Charles bridge and the old town centre. Room prepared exceptionally well. All staff gave great, friendly service. Famida, Mohamed, ondrej and Melvin gave amazing service.
Stayed 1 night in Sep 2023
Response from Mohamed on 10 Oct 2023
Dear valued guest,We know that our beautiful location is reason enough to entice travelers around the world, but we also know that is thanks to the amazing delivery of service of our team that those who visit us feel welcome, comfortable, and pampered. Your nice remarks will be shared with all our team immediately, knowing that they will feel very motivated to have had such a positive impact on your experience.Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to Hotel Leonardo.Kind regards,MohamedFront Office Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, relaxing stay! Great views of castle/river
Lovely hotel! Highly recommend. Beautiful view of the castle and river from our room. Fresh flowers everywhere. Relaxing indoor/outdoor courtyard. Excellent staff, who provided good food recommendations. Breakfast was delicious.
Stayed 3 nights in Sep 2023

10/10 Excellent

daryl, darley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in a wonderful location, staff very friendly and helpful would highly recommend staying at this hotel
Stayed 3 nights in Sep 2023
Response from Mohamed on 30 Sept 2023
Dear valued guest,We know that our beautiful location is reason enough to entice travelers around the world, but we also know that is thanks to the amazing delivery of service of our team that those who visit us feel welcome, comfortable, and pampered. Your nice remarks will be shared with all our team immediately, knowing that they will feel very motivated to have had such a positive impact on your experience.Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to Hotel Leonardo.Kind regards,MohamedFront Office Manager

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
A well located Hotel with helpful and friendly staff. Rooms a bit 'tired' but clean.
Stayed 3 nights in Sep 2023
Response from Hendrix. Asst.Front Office Manager. on 22 Sept 2023
Dear Mr. James,Thank you for the positive review! We're glad you enjoyed our great location and friendly staff. We appreciate your feedback and look forward to welcoming you back in the future.Kind regards,Hendrix,Asst.Front Office Manager.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this hotel. The staff were incredibly friendly and helpful. The hotel was beautifully decorated and looked very grand. I felt very special staying there. Our room was large and spacious, spotless and had windows on the ceiling with a brilliant view of the buildings in Prague. The hotel was in a great location. It was very quiet- we did not hear a sound all night. The room had air conditioning which was pleasant considering it was nearly 30• when we stayed.
Stayed 4 nights in Sep 2023
Response from Hendrix. Asst.Front Office Manager. on 16 Sept 2023
Dear guest,Thank you for the positive review! We're glad you enjoyed our great location, exceptional breakfast, and friendly staff. We appreciate your feedback and look forward to welcoming you back in the future.Kind regards,Hendrix,Asst.Front Office Manager.

10/10 Excellent

Noeleen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel location
Stayed 3 nights in Sep 2023
Response from Hendrix. Asst.Front Office Manager. on 16 Sept 2023
Dear Mr.,Thank you for your kind words of praise. I was delighted to read that your stay at Hotel leonardo&Bookqout Prague met your expectations.Kind regards,Hendrix,Asst.Front Office Manager.

10/10 Excellent

Linda

Stayed 1 night in Sep 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Leonardo & Bookquet was fabulous! The staff was so friendly and helpful. The location was wonderful and walkable to everything we wanted to visit. The room was beautiful,looking out over the river and Prague Castle.
Stayed 3 nights in Sep 2023
Response from Hendrix. Asst.Front Office Manager. on 16 Sept 2023
Dear Guest, Thank you for your feedback. We are so pleased to know that you enjoyed your stay, Thank you also for your kind words regarding our location and Staff.We do hope to welcome you in the near future, ensuring you have a perfect stay with us.Kind regards,HendrixAsst.Front Office Manager.

10/10 Excellent

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Asha

Stayed 3 nights in Aug 2023

10/10 Excellent

Satpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and safe for solo female travellers
Response from Pedro on 15 Aug 2023
Dear guest,Thank you for the positive review! We're glad you enjoyed our excellent location,We appreciate your feedback and look forward to welcoming you back in the future.Kind regards,Abdelrahman,Asst.Front Office Manager.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Susana, Welland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. Breakfast was included and it WAS AMAZING!!
Stayed 2 nights in Jul 2023
Response from Pedro on 23 Jul 2023
Dear guest,Thank you for the positive review! We're glad you enjoyed our breakfast, and friendly staff. We appreciate your feedback and look forward to welcoming you back in the future.Kind regards,Abdelrahman,Asst.Front Office Manager.

10/10 Excellent

Adam

Stayed 5 nights in Jul 2023

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
LOVED this hotel. The staff were so pleasant and helpful. The architecture inside was beautiful. And of course the location just a block from the river was fantastic. Definitely recommend it!
Stayed 3 nights in Jul 2023
Response from Pedro on 18 Jul 2023
Dear guest,Thank you for your enthusiastic review! We're thrilled to hear that you loved our hotel. It's wonderful to know that our staff was pleasant and helpful, providing you with excellent service. We take pride in the beautiful architecture of our hotel, and we're glad it made a positive impression on you. Our fantastic location just a block from the river is indeed a great advantage. Thank you for recommending us, and we can't wait to welcome you back for another delightful stay in the future!Kind regards,Abdelrahman,Asst.Front Office Manager

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient location, excellent breakfast, friendly and helpful staff
Stayed 3 nights in Jul 2023
Response from Mohamed on 14 Jul 2023
Dear valued guest,We know that our beautiful location is reason enough to entice travelers around the world, but we also know that is thanks to the amazing delivery of service of our team that those who visit us feel welcome, comfortable, and pampered. Your nice remarks will be shared with all our team immediately, knowing that they will feel very motivated to have had such a positive impact on your experience.Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to Hotel Leonardo.Kind regards,MohamedFront Office Manager

10/10 Excellent

Austin

Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous staff, couldn’t do enough to help me! Amazing breakfast selection. Very helpful with any issues. I lost my phone and they helped me ring to find it. Overall lovely courtyard breakfast experience Room was lovely and great air con. Lovely chatty staff Comfortable living area/beds Thanks x
Stayed 5 nights in Jun 2023
Response from Pedro on 6 Jul 2023
Dear Ms.Kelly,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Prague!Best Regards,Abdelrahman.Asst.Front office Manager.

10/10 Excellent

Susan

Travelled with partner
Absolutely lovely hotel. The people working here are very helpful and well trained. It is located just a couple of blocks from the Charles Bridge, equidistant from Old Town to New Town. Breakfast is the best in Europe in my opinion.
Stayed 2 nights in Jul 2023
Response from Pedro on 6 Jul 2023
Dear guest, Thank you for taking the time to share this positive rating! We will make sure to share this with the service team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in prague, next time we will do our best to make your stay better, Kind regards,Abdelrahman. Asst.Front office Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in a magical city
Clean, spacious, stylish. Beautiful courtyard. Location perfect. Excellent service, friendly staff. Good breakfast. Faultless stay.
Stayed 3 nights in Jun 2023
Response from Pedro on 30 Jun 2023
Dear Mr.David,Thank you for your kind words of praise. I was delighted to read that your stay at Hotel Leonardo & Bookqout Prague met your expectations.Have a wonderful rest of the summer!Warmest wishes,Abdelrahman,Front office supervisor.

8/10 Good

Jordan

Stayed 3 nights in Jun 2023

8/10 Good

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Leonardo was good, but there were a few things that meant it didn't get full marks. Room was a little outdated, shower leaked, shower hose was broken and sprayed everywhere, some mess and hairs on the carpet from previous occupants, mini-bar is very expensive. Receptionists were good, location is nice, so overall an OK experience.
Stayed 3 nights in Jun 2023
Response from Pedro on 17 Jun 2023
Dear Ms.Mr.Glyn,Thank you for choosing to stay at Hotel Leonardo&Bookquet and taking the time to provide your valuable feedback. We appreciate your kind words about our receptionists and the hotel's location. We apologize for any inconveniences you encountered during your stay, and we assure you that we take your comments seriously as we continuously strive to improve our services.We are sorry to hear that the room fell short of your expectations. Your concerns regarding the outdated room, leaking shower, and broken shower hose have been duly noted. We will be addressing these issues promptly to ensure a more comfortable experience for our guests in the future. Furthermore, we apologize for the cleanliness issue you encountered with the carpet, and we will reinforce our housekeeping protocols to prevent such oversights from occurring again.Regarding your feedback on the mini-bar pricing, we understand your concern. We regularly review our pricing structure to ensure it aligns with industry standards, and we appreciate your input on this matter. Your feedback will be taken into consideration during our next evaluation.In terms of future updates, we are pleased to inform you that we have scheduled a construction project to commence next January. This project will encompass various improvements to our facilities, including room renovations, bathroom upgrades, and enhanced amenities. We believe these changes will address the issues you mentioned and provide a more enjoyable experience for our guests.We sincerely apologize for any inconvenience caused during your stay, and we hope to have the opportunity to welcome you back in the future. Should you have any further concerns or queries, please do not hesitate to contact us directly.Thank you once again for your valuable feedback.Best regards,Abdelrahman,Front office supervisor,

10/10 Excellent

Annette

Stayed 4 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was excellent with very friendly staff good breakfast and ideal for sightseeing. Would definitely stay there again.
Stayed 3 nights in Jun 2023
Response from Mohamed on 12 Jun 2023
Dear valued guest,Thank you for sharing your lovely feedback following your recent visit at hotel Leonardo & Bookquet prague.I am delighted to read that you had such an excellent experience in our hotel, and that our team went above and beyond to deliver such a memorable and unique service.The team hope to welcome you back in the near future.Kind regards,MohamedGuest relations