Charming hotel Posted 03-May-2014
My husband & I stayed at the Green Garden on the recommendation of my son, who was there last year & raved about it! We are just back after staying 5 days & loved it too! The room & ensuite was possibly the cleanest we've ever seen in a hotel, a big thank you to our housemaid! The staff, (with the exception of the very tall young waiter who served us dinner on Tuesday 29th May) were all very helpful & friendly, so such a shame this young man let the side down! Unfortunately, that night the heating had broken down in the restaurant, it was so cold people were eating with their coats on, but it was the behaviour of the waiter that annoyed us more! He never smiled once, was very sullen, and forgot to bring the water we requested, we also noticed another diner going through to the bar to fetch his own drinks, a disgrace as there was only three tables with diners, however, the waiter was nowhere to be seen! My husband remarked that he was probably staying in the kitchen to keep warm! He never checked everything was okay during dinner, or after we had finished, very poor service! However, this would not stop us from returning, as the hotel & the rest of the staff were excellent, it was my birthday on the Thursday, & on returning to our room we found a bottle of champagne on ice & a birthday greeting from the hotel, lovely surprise, can only presume our housemaid saw my cards on the table & told reception, thank you so much Green Garden for a fantastic stay!
Comment from Hotel Management
20-May-2014 by Daniel Gallas, Hotel Management
Dear Guest, thank you very much for sharing your experience on Expedia. I am very happy that in general you enjoyed stay at our hotel. I would like to apologize for manner of the waiter. This will not repeat as this man has already finished to work for us. I hope to have a chance to welcome you again! Best regards. Daniel Gallas. Hotel manager