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Reviews of Super 8 by Wyndham Portsmouth

2 out of 5
Super 8 by Wyndham Portsmouth
4266 US Route 23 N, Portsmouth, OH

Reviews

7.0

Good

Rating 10 - Excellent. 114 out of 461 reviews" "
Rating 8 - Good. 140 out of 461 reviews" "
Rating 6 - Okay. 88 out of 461 reviews" "
Rating 4 - Poor. 66 out of 461 reviews" "
Rating 2 - Terrible. 53 out of 461 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Rebecca the breakfast attendant was very pleasant and helpful. The desk attendant was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an indoor pool, which is great! The staff was so nice. Jamie, the housekeeper, was extra sweet. She got us whatever we needed. And the girl up frontwas extra nice, she had blonde hair and glasses. The tv is hard to get to work, but the blonde up front came and got it to work. (It just needd on inout 3). Great overall experience. And the brrakfast is good!!
Stayed 2 nights in Mar 2024

6/10 Okay

Audrianna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Pool could use some work. Hot tub didn’t work. No towels available. Staff seemed clueless.
Stayed 1 night in Mar 2024

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, and the price was better than some of the other hotels ive been to. Plus its pet friendly.
Stayed 1 night in Feb 2024

8/10 Good

latosha

Had a good time
Stayed 1 night in Feb 2024

4/10 Poor

Caitlyn

Travelled with family and small children
Disliked: Property conditions & facilities
Everything seemed really clean and put together till we went to check the beds and found bed bugs in one room. We asked to switch rooms and they gave us 2 new rooms. We check them too to bottom and found nothing so we decided to stay. About 3 hours later we found a bed bug in one room crawling in the tv stand. Very dissatisfied that 2/4 rooms had bugs.
Stayed 1 night in Jan 2024

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Alison

Disliked: Cleanliness, amenities, property conditions & facilities
I’m not sure where to begin…the fire alarm went off two mornings in a row, false alarm both times. There was not hot water in the sink or shower. The floor was dirty. We stayed 3 nights and no one cleaned our room or emptied our trash. The doors on the side and back of the building were only locked from 11:00 pm to 6:00 am. The towels all had stains on them. When we asked for clean towels, we were told they were clean, just stained. The fitted sheet on the bed was stretched out and wouldn’t stay on the bed.
Stayed 3 nights in Dec 2023

2/10 Terrible

Dock

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Go somewhere else
Roaches Needs deep cleaning everywhere Windows looks as though they haven’t been cleaned in a while All light fixtures had a layer of dust on all of them Spider feces on ceiling Sheetrock missing in bathroom Floor was dirty Pool and hot tub area had stained mold on edges and filter hasn’t been cleaned recently Fire alarm went off both mornings after 8 for several minutes as if to wake us up and get out Staff was friendly Breakfast was good and fresh along with fruit
Stayed 2 nights in Dec 2023

6/10 Okay

April

Liked: Cleanliness, property conditions & facilities
It was an okay stay. Most of the tv channela didnt come in and the shower was either. Warm or ice cold and then it would change to scalding suddenly then straight to ice cold. The pool was okay but looked a little cloudy and the hot tub could of been hotter. Overall it was a place to aleep which is all i needed so it was fine.
Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Stayed 4 nights in Dec 2023

2/10 Terrible

Richard

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very noisey and poorly run, very dirty and the breakfast bar was dirty and badly stocked and very limited selection. Had 2 day stay in mind,but left after one day.They need some correct supervision and inspection.
Stayed 2 nights in Dec 2023

6/10 Okay

Gerald

Liked: Staff & service
Nice if you need just a place to sleep
I didn't care for the room. Just bare and kind of not clean feeling. Staff was awesome
Stayed 1 night in Dec 2023

8/10 Good

Tonyia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Morton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe you could add a designated smoking area with some protection against the weather
Stayed 3 nights in Oct 2023

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip. Clean, friendly but noisey
The room was very clean. The staff was great! Especially Rebecca in the breakfast area!" She was super friendly and accommodating. Hot breakfast scrambled eggs, sausage, biscuits, sausage gravey, waffles, cereal, yogurt. On the negative side, the walls are THIN! You can hear every noise. We were in 305 by the laundry room. We could hear people and the dryer. We heard the neighbors shower at 5:30am and heard anyone in the halls talking. The air conditioner is an older unit and although cooling, came on and off all night. I really wanted to like the place as the pricev was great, staff was super and the room was clean. But honestly didn't get a good night's sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shawness University for family & friend ❤️ weekend
The front desk was very courteous and nice. Room was clean & neat. Bed was comfortable to sleep in, i would recommend this Super 8 on US 23 in Portsmouth OH
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Oct 2023
Response from Candace, General Manager on 18 Oct 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We look forward to your next visit.

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Super 8 was convenient and the price was reasonable. The property was clean as well as the rooms. My only complaint is one of the towels in my room was dirty, stained, Yuck! It really grossed me out.
Stayed 1 night in Oct 2023
Response from Candace, General Manager on 18 Oct 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We look forward to your next visit.

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

8/10 Good

Bridget

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Candace, General Manager on 18 Oct 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We look forward to your next visit.

2/10 Terrible

James

Travelled with partner
Disliked: Amenities
We went on Friday September 29,2023 our room had mold in the tub the “hot tub”was like a warm bath. The swimming pool was cold and had minor girls hanging all over older men. We said something on Saturday September 30thto the front desk girl Brianna she was really rude. We asked for a refund she was beating on the keys of the computer and told me numerous times to shush. There was other people complaining about their rooms as well. We told her at 8 am Saturday about the air conditioner she said well I cleaned that room yesterday and it was ice cold in there but I’ll call maintenance. The air conditioner shut off constantly. The “hot tub” has the trimming off of it on the inside. Just a horrible place to stay.
Stayed 2 nights in Sep 2023
Response from Candace, General Manager on 18 Oct 2023
I apologize that your stay was not as expected. We will work diligently to correct any issues you faced

6/10 Okay

JENNIFER

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Starr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
There are not a lot of hotel options in the Portsmouth area. I am so glad we chose Super 8. Although an older hotel, it is updated nicely. Very clean. The staff is excellent, friendly, and ready to assist in any way. It is easily accessible from hwy23 or Scioto Trail. "Close" to Portsmouth and the new by-way will get you anywhere quickly. Will stay here again next year.
Stayed 3 nights in Sep 2023
Response from Candace, General Manager on 18 Oct 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We look forward to your next visit.

2/10 Terrible

Cynthia

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was completely dirty with other people hair, stains, dog hair, and spills in the room. There are no locks on external entries to the property in the back or on the side and there was no manager to speak to. We had to leave and book another hotel. Terrible experience and I wasn’t refunded. Incredibly upset this happened on my son’s birthday as well!
Stayed 1 night in Sep 2023
Response from Candace, General Manager on 18 Oct 2023
I sincerely apologize for the trouble you experienced during your stay.

8/10 Good

Lisa

Travelled with group
Liked: Staff & service, amenities
The rooms were nicer than i expected. The shower curtain smelled mildewy and the tv had issues. But the room was clean, and the staff was very nice.
Response from Candace, General Manager on 18 Oct 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We look forward to your next visit.

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Candace, General Manager on 18 Oct 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We look forward to your next visit.

4/10 Poor

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I loved the workers. The rooms where good. But the pool was not kept up. I slipped down the entrance and the hot tub jets didn't work and I cut my toes on a piece of metal on the last step down. Like I said staff where great. Also breakfast stopped at 9 a.m. Those of us on vacation like to sleep late so we lost that perk 10 or 10:30 is most places.
Stayed 3 nights in Sep 2023
Response from Candace, General Manager on 18 Oct 2023
I apologize that your stay did not meet your expectations. We have taken action to see that the issues you mentioned are corrected.

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Candace, General Manager on 18 Oct 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We look forward to your next visit.

10/10 Excellent

Rockwell

Stayed 1 night in Sep 2023
Response from Candace, General Manager on 18 Oct 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We look forward to your next visit.

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities
Great staff but others guests left the smell of smoke in the hallways.
Stayed 5 nights in Jul 2023
Response from Candace Baxter on 30 Aug 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We are working diligently to combat smoking for the safety and comfort of all guests.

6/10 Okay

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Staff were excelent & went out of the way for us made us feel very welcome. Beverly was amazing at breakfast So sweet & kind just a delightful woman. I was very disapointed that the Hot Tub didn't work, One of the main reasons why we chose your location. I was dissatified with 118 bath room the toilet was so close to the wall you couldn't sit on it correctly (all though I am a larger person), and there were ants in our room.
Stayed 2 nights in Aug 2023
Response from Candace on 30 Aug 2023
Thank you for your feedback. I appreciate hearing about your stay and any issues you faced while on our property so that we can continue to improve for every guest.

10/10 Excellent

Sandra

Stayed 1 night in Jul 2023
Response from Candace, General Manager on 30 Aug 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback.

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There rooms are very nice,clean,& comfortable. Definitely one of the best hotels to stay at in the area. It's off of a main highway and conveniently has a McDonald's as well as a dollar general right next door. The inside pool is well kept and the hot tub feels amazing. The customer service is excellent and I will definitely stay here again sometime.
Stayed 1 night in Jul 2023
Response from Candace on 15 Jul 2023
Thank you for choosing Super 8 by Wyndham and for your feedback. We appreciate hearing from our guests and I am pleased that we were able to meet your expectations. We look forward to your next visit to Portsmouth, Ohio.

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Always a very clean room and quiet at nite
Stayed 3 nights in Jul 2023
Response from Candace on 15 Jul 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We appreciate hearing from our guests and look forward to your next visit

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, property conditions & facilities
I stayed at Super 8 Portsmouth .It is horrible .The rooms smelled of smoke .The rooms were poor quality .The bathroom is very small and the shower rod was flimsy. Also the wall in my room had holes in them .On addition in the bathroom there was hole in the bath fitter .Overall I would not stay here again .It is terrible stay away .
Stayed 7 nights in Jun 2023
Response from Candace on 28 Jun 2023
I apologize that we were unable to meet your expectations. Rest assured we have taken your comments seriously and will work to improve the issues you mentioned.

8/10 Good

Roni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Candace on 15 Jun 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We appreciate hearing from our guests

10/10 Excellent

Roni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Candace on 15 Jun 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We are glad that we met your expectations.

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the kids.
Employees were friendly, helpful, and efficient. The pool was wonderful. Good breakfast. Thank you!
Stayed 1 night in May 2023
Response from Candace on 15 Jun 2023
Thank you for choosing Super 8 by Wyndham Portsmouth and for your feedback. We are glad that we met your expectations.

10/10 Excellent

Debra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great with kids. Had a fun time swimming.
Stayed 1 night in May 2023
Response from Candace on 15 Jun 2023
Thank you for choosing Super 8 by Wyndham and for your feedback. We are glad that we met your expectations

6/10 Okay

mark

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was very professional and helpful. The room was adequately remodeled. The only complaint was the broken chain on the toilet. Was a good value for the price.
Stayed 1 night in May 2023
Response from Candace on 15 Jun 2023
Thank you for your feedback. We work hard to ensure our guests are satisfied. So rest assured that we have addressed your issue.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy, dogs barking, load truck starting up at 6am. Took my towels on second day and only replaced one, not sure why they came in my room
Stayed 3 nights in Apr 2023

8/10 Good

Kristina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023