Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Grand hotel Bristol

Posted 24-Jul-2014
Pros: Pool, breakfast and bar staff
Cons: General maintenance and receptionists, menu in restaurant not changed in over a week.
Reception staff somewhat disinterested. Shower cubicle smallest I've ever seen. Maintenance of rooms neglected.
4 out of 5
Recommended
for Couples
by A verified traveller from Chesterfield

Old world charm

Posted 16-Jul-2014
Pros: The views and location. Walking into Rapallo (15 mins but you'll need that to walk off the wonderful food!) but far enough out for peace
Cons: Would agree with others that the service was a little slow on occasion, eg waiting for coffee and for food to be replenished on the buffet.
Location: Ferry trip to Santa Margherita and Portofino definitely worthwhile
We stayed for a week in this hotel early July 2014. The building had old world standing and the views from our balcony were breathtaking. Breakfast taken on the terrace afforded the same views. For a hotel of this standard I would say it's looking a little tired although you forgive that because of its charm.
4 out of 5
Recommended
for Couples
by A verified traveller

Very nice hotel with very good standard

Posted 26-Jun-2014
Pros: Very good standard views from terrace. Staff very helpful and friendly.
Cons: Small balcony would have liked small table and chair
Location: Steep walk to town we enjoyed the views on the walk but have to be quite mobile.
Very enjoyable stay. Very relaxing staff very friendly everything you could want for breakfast. Had meal in restaurant very good with stunning views. Not bad walk into town with lots of very good seafood restaurants.
4 out of 5
Recommended
for Everyone
by david from London

Very good hotel in a stunning location.

Posted 22-Jun-2014
Pros: The food is excellent.
Cons: Free Wifi in the rooms should standard in a 4 star hotel.
Location: Rapallo is a nice town with plenty of shops and restaurants and is well served by ferries to Portofino etc.
The views from the hotel are superb and can be enjoyed from nearly all of the public areas as well as from the rooms. Great pool. Helpful and very pleasant staff. The walk into the town is very easy and would only present a problem for the seriously lazy.
5 out of 5
Recommended
for Couples
by A verified traveller

Great roon. Spacious^and excellent view.

Posted 17-Jun-2014
Pros: Prefect for our anniversary.
Cons: The Spa.
Location: Good location for walking to Rapallo. Not good, if you want to be in the centre of activities
Good spa, but the steam bath could do with some herbal fragrance: te air is quite stale. .
4 out of 5
Recommended
for Couples
by Nicola from dorset

Lovely hotel quiet but good walk to restaurants

Posted 01-Jun-2014
Pros: Very helpful staff 24/7
Cons: Bath as well as showering room, more variety of fresh fruit
Location: Edge of rapallo so quiet near motorway to Portofino walks and cinque terrestrial and genoa
Lovely views good breakfast designer toiletries car park free too
5 out of 5
Recommended
for Everyone
by A verified traveller

luxurious hotel with terrific views

Posted 15-Apr-2014
Pros: Comfort, location, elegance, calm.
Cons: More staff on reception
Location: superbly situated with a view over the bay at Rapallo. An easy walk to the centre.
Enjoyable, top class hotel with very good restaurant and attentive staff.
2 out of 5
by Gina from New York

Nice view, snobby staff!

Posted 30-Oct-2013
Pros: The room was lovely and the bathroom was beautiful!
Cons: The staff needs a lesson on how to make people feel welcome.
The hotel was okay. When we got there, we were going up to our room and the clerk made us feel as though we were not worthy to be in his hotel as we were bringing up our own bags. We only had backpacks as we were only staying 1 night! He did not think that we could find our rooms. Even though he saw us check in with another staff member, he treated us as though we were not welcome there.
2 out of 5
by MAM

Not the novotel

Posted 15-Oct-2013
Rooms are fine but the staff is not very friendly or helpful
4 out of 5
Recommended
for Everyone
by MAM from usa

Very good hotel not in town

Posted 15-Oct-2013
Amazing views and facilities. Rooms are comfortable. Staff is terrific.