Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

luxurious hotel with terrific views

Posted 15-Apr-2014
Pros: Comfort, location, elegance, calm.
Cons: More staff on reception
Location: superbly situated with a view over the bay at Rapallo. An easy walk to the centre.
Enjoyable, top class hotel with very good restaurant and attentive staff.
2 out of 5
by Gina from New York

Nice view, snobby staff!

Posted 30-Oct-2013
Pros: The room was lovely and the bathroom was beautiful!
Cons: The staff needs a lesson on how to make people feel welcome.
The hotel was okay. When we got there, we were going up to our room and the clerk made us feel as though we were not worthy to be in his hotel as we were bringing up our own bags. We only had backpacks as we were only staying 1 night! He did not think that we could find our rooms. Even though he saw us check in with another staff member, he treated us as though we were not welcome there.
2 out of 5
by MAM

Not the novotel

Posted 15-Oct-2013
Rooms are fine but the staff is not very friendly or helpful
4 out of 5
Recommended
for Everyone
by MAM from usa

Very good hotel not in town

Posted 15-Oct-2013
Amazing views and facilities. Rooms are comfortable. Staff is terrific.
5 out of 5
Recommended
for Everyone
by Steve from London

Great value, stunning views.

Posted 21-Sep-2013
Lovely building with spacious rooms, friendly staff and great views over the bay. I would definitely stay again.
4 out of 5
Recommended
for Everyone
by shan from newport beach

Beautiful views!

Posted 14-Sep-2013
Pros: Views, lovely hotel, nice staff.
Cons: Beds
Location: Walking distance to the town.. Beautiful scenic walk. Portofino is a short ferry ride away and cinque Terre is a nice scenic train ride away.
After staying in some tiny rooms in Venice and Paris, this was a wonderful change. The only thing that we would change is the semi-hard bed and that it was two twins pushed together.
3 out of 5
Recommended
for Everyone
by Val from Avon Lake, OH

My stay in Rapallo, Italy

Posted 10-Sep-2013
Pros: The area that it was in and the view from our room
Cons: Clean the carpeting and exchange money for your customers.
Location: There is not a lot to do in Rapallo and we picked the area just for that reason. We did take a boat ride to Portofino.
My stay was aweseome except the hotel lacked a few items. First there were no wash clothes in the bathrooms. The carpeting in the room was dirty and looked as if it had not been cleaned in a few years. The hotel also does not exchange U.S. dollars to Euros for its customers so I had to go to find a bank or an exchange service in the city. The hotel staff was not very helpful in this respect.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel with great view

Posted 31-Aug-2013
Breakfast was disappointing. The rest was great. Comfy rooms and beds. Great spa and pool.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel with great view

Posted 31-Aug-2013
Breakfast was disappointing. The rest was great. Comfy rooms and beds. Great spa and pool.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, 15 minute walk to the center

Posted 27-Aug-2013
Hotel is nice, about 10 minute walk to the beach and 15 minute walk to the center. Having a car helps