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Reviews of Star Inn Porto

3 out of 5
Star Inn Porto
Rua Senhora do Porto 930, Porto

Reviews

8.2

Very good

Rating 10 - Excellent. 213 out of 674 reviews" "
Rating 8 - Good. 325 out of 674 reviews" "
Rating 6 - Okay. 108 out of 674 reviews" "
Rating 4 - Poor. 19 out of 674 reviews" "
Rating 2 - Terrible. 9 out of 674 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lalu Thekkedathu

Stayed 3 nights in Apr 2024
Response from José Castanho on 9 Apr 2024
Cher client,Merci de partager votre expérience.Nous espérons vous accueillir à nouveau prochainement et restons à votre disposition.Soigneusement,

8/10 Good

Jose alexandre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in good condition and close to shops bakery supermarket and free parking
Stayed 7 nights in Feb 2024
Response from José Castanho on 4 Mar 2024
Dear Guest,Thank you for choosing us and sharing your experience at our Hotel Star Inn Porto.We are pleased to note that you have enjoyed your stay with us.We look forward to a future visit.Best regards,

6/10 Okay

Tuyeni Sofia, Luanda

The toilets have gunk.the soap dispensers and even the lavatory hole are filthy. Guests are super noisy after midnight which is insane. Breakfast is very basic.
Stayed 4 nights in Feb 2024
Response from José Castanho on 4 Mar 2024
Dear Guest,Thank you for choosing us and sharing your experience at our Star Inn PortoWe regret that you did not enjoy your stay as we intended and we apologize for any flaw that may have occurred.We would like to return for a future visit, in order to change the image, which is not in line with our quality standards.Best regards,

10/10 Excellent

Mariela

Stayed 2 nights in Sep 2023
Response from José Castanho on 13 Nov 2023
Estimada Hóspede,Grato pela preferência e pela partilha da experiência vivida no nosso Hotel Star Inn Porto.É com muita satisfação que constatamos que a estadia foi de vosso agrado.Ficamos na expetativa de uma futura visita.Com os melhores cumprimentos,

6/10 Okay

Nilsa

Stayed 4 nights in Sep 2023
Response from José Castanho on 27 Sept 2023
Estimada Hóspede,Obrigado pela partilha da sua experiência.Ficamos a aguardar uma próxima visita, em breve.Atentamente,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from José Castanho on 11 Sept 2023
Dear Guest,Thank you for choosing us and sharing your experience at our Hotel Star Inn Porto.It is with great satisfaction that we found that you have enjoyed your stay.We look forward to a future visit.Best regards,

8/10 Good

Seongjoon

Travelled with family
Disliked: Amenities
Normal...
Stayed 1 night in Aug 2023
Response from José Castanho on 31 Aug 2023
Dear Guest,Thank you for choosing us and sharing your experience at our Hotel Star Inn Porto.We are pleased to note that you enjoyed your stay.We look forward to a future visit.Best regards,

4/10 Poor

Danny

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our room had no fridge as it is advertised in pictures, safe in room had no key; mentioned something about going to the front desk to get the key for the safe. Didnt bother with it as it should be all ready to use in room. The room was simple a bed and walls.
Stayed 4 nights in Jul 2023
Response from José Castanho on 16 Aug 2023
Dear Guest,Thank you for choosing us and for sharing your experience at our Star Inn PortoWe regret that you did not enjoy your stay as we intended and we apologise for any inconvenience caused.We inform you that the fridge is only available in premium rooms. The safe key must be requested at reception, for security reasons.We would like to count on a future visit, in order to change the image, which is not consistent with our quality standards.Best regards,

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
This a very nice hotel: clean, the staff is very professional, but is a little far from the center of the city.
Stayed 1 night in Jul 2023
Response from José Castanho on 16 Aug 2023
Dear Guest,Thank you for choosing us and for sharing your experience at our Hotel Star Inn Porto.It is with great pleasure that we note that your stay was to your satisfaction.We look forward to a future visit.Best regards,

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 4 nights in Jun 2023
Response from José Castanho on 13 Jun 2023
Dear Guest,Thank you for choosing us and for sharing your experience at our Hotel Star Inn Porto.It is with great satisfaction that we note you have enjoyed your stay with us.We look forward to a future visit.Best regards,

8/10 Good

Alejandro

Liked: Staff & service
Stayed 2 nights in May 2023
Response from José Castanho on 26 May 2023
Estimado huésped,Gracias por elegirnos y por compartir su experiencia en nuestro Hotel Star Inn Porto.Es con gran satisfacción que notamos que su estadía fue de su agrado.Esperamos una futura visita.Con los mejores saludos,

8/10 Good

Efraim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from José Castanho on 18 Apr 2023
Dear Guest,Thank you for choosing us and for sharing your experience at our Hotel Star Inn Porto.It is with great satisfaction that we note you have enjoyed your stay with us.We look forward to a future visit.Best regards,

6/10 Okay

David

Liked: Cleanliness
AC needs to be checked, it was winter and the room was like in summer. The mattress also could be improved, and finally, I would like to use my subscriptions like Netflix there, but the tv does not support apps
Stayed 14 nights in Feb 2023
Response from José Castanho on 3 Mar 2023
Dear Guest,Thank you for choosing our hotel and for your comments, which we will take under maximum consideration.We regret that you have not enjoyed your stay the way we wanted and apologise for any inconvenience caused.We look forward to welcome you again in the near future.Best regards

10/10 Excellent

Qiuju

Stayed 2 nights in Dec 2022
Response from José Castanho on 29 Dec 2022
Estimado(a) Hóspede,Grato pela preferência e pela partilha da experiência vivida no nosso Hotel Star Inn Porto.É com muita satisfação que constatamos que a estadia foi de vosso agrado.Ficamos na expetativa de uma futura visita.Com os melhores cumprimentos,

10/10 Excellent

Jeferson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito b
Response from José Castanho on 16 Dec 2022
Estimado Hóspede,Grato pela preferência e pela partilha da experiência vivida no nosso Hotel Star Inn Porto.É com muita satisfação que constatamos que a estadia foi de vosso agrado.Ficamos na expetativa de uma futura visita.Com os melhores cumprimentos,

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay! Clean, comfortable hotel with a good breakfast and a helpful team. Good communication with the old town.Nice time!
Stayed 4 nights in Oct 2022
Response from José Castanho on 17 Oct 2022
Dear Guest,Thank you for your preference and for sharing your experience at our Hotel Star Inn Porto.It is with great satisfaction that we found you have enjoyed your stay with us.We look forward to a future visit.Best regards,

8/10 Good

Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and roomy
Stayed 2 nights in Sep 2022
Response from José Castanho on 4 Oct 2022
Dear Guest,Thank you for your preference and for sharing your experience at our Hotel Star Inn Porto.It is with great satisfaction that we found that you have enjoyed your stay with us.We look forward to a future visit.Best regards,

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer free breakfast from 7 to 12, the rooms look like it may have been a dorm room but it serves it's purpose. The price was good but the hotel is far away from anything so you make up the difference on cabs.
Stayed 3 nights in Sep 2022
Response from José Castanho on 21 Sept 2022
Dear Guest,Thank you for your preference and for sharing your experience at our Hotel Star Inn Porto.We are pleased to see that you have enjoyed your stay with us.We look forward to a future visit.Best regards,

8/10 Good

Joe

Liked: Cleanliness, staff & service
nice rooms nice people bathrooms grout could be a little cleaner but that 's ok
Stayed 27 nights in May 2022
Response from José Castanho on 17 Jun 2022
Dear Guest, Thank you for your preference and for sharing your experience at our Hotel Star Inn Porto. It is with great satisfaction that we found that you have enjoyed your stay with us. We register your comments and apologise for any inconvenience caused. We look forward to a future visit. Best regards,

10/10 Excellent

Witold

Liked: Staff & service
Stayed 1 night in May 2022

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in Jan 2022
Response from José Castanho on 17 Jan 2022
Dear Guest, Thank you for your preference and for sharing your experience at our Hotel Star Inn Porto. It is with great satisfaction that we found that you have enjoyed your stay with us. We look forward to a future visit. Best regards,

8/10 Good

Emmanouil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021
Response from José Castanho on 5 Nov 2021
Estimado Hóspede, Grato pela preferência e pela partilha da experiência vivida no nosso Hotel Star Inn Porto. É com muita satisfação que constatamos que a estadia foi de vosso agrado. Ficamos na expetativa de uma futura visita. Com os melhores cumprimentos,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great value for the money. City bus to Center of town originates right in front of hotel.
Stayed 1 night in Jul 2021
Response from Pedro on 10 Aug 2021
Dear guest, We are happy that you liked our hotel. We hope to receive you again soon. Regards, Pedro Salazar - General Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Mário

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, confortable room , great parking ,location is so so but has some restaurants and some supermarkets close if you need to eat or buy something. Also.close to main roads to get in or put...
Stayed 1 night in Jun 2020
Response from Pedro Salazar on 26 Jun 2020
Dear Guest, Thank you very much for your review. We are glad you enjoyed and we do hope you come back soon. Be safe! Pedro Salazar - General Manager

8/10 Good

ANA MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Jorge Enri

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Cheap and cheerful
Perfectly adequate if you are self driving and care for a comfortable bed and an ok (not fancy) breakfast.
Stayed 3 nights in Oct 2019
Response from Pedro Salazar on 28 Oct 2019
Dear Client, We appreciate your comments that make us very pleased. We hope to tee you soon. Best regards. Pedro Salazar - Director

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work, your receptionists are very friendly
Stayed 5 nights in Oct 2019
Response from Pedro Salazar on 28 Oct 2019
Dear Client, We thank you for your comments that fill us with joy. We hope to see you again next time you visit Porto. Best regards. Pedro Salazar - Director

6/10 Okay

Verified traveller

Liked: Staff & service
showers tiles are really dirty.they need to be replaced or the cleaning staff need to do a much much better job.It is disgusting and because of that I probably will not go back to tha place again.
Stayed 25 nights in Sep 2019
Response from Pedro Salazar on 28 Oct 2019
Dear Guest, We appreciate your comments and apologize for any failure that may have occurred, we will try not to repeat this and we hope that you can come back to check that our quality standards are better than you have experienced. Best regards. Pedro Salazar - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of comfortable general space as onlh bar or restaurant available
Stayed 4 nights in Sep 2019
Response from Pedro Salazar on 2 Oct 2019
Dear Client, Thank you for sharing the experience at our hotel. We were pleased to generally have enjoyed the Star Inn and recorded the commentsyou. We hope you can return soon. Best regards. Pedro Salazar - Director

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

ZJ, Joliet, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern looking, clean, 3-star hotel, in a nice and quiet neighborhood. Excellent value for the price.
Stayed 4 nights in Jul 2019
Response from Alfredo Carvalho on 15 Jul 2019
Dear Guest Grateful for the preference and the sharing of the experience lived in our Hotel Star Inn Porto. It is with great satisfaction that we found that the stay was to your liking. We stayed on the expectation of a future visit. Best regards, Alfredo Carvalho Operations Assistant

8/10 Good

NEUSA ENY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Was great. I really like Porto.
Stayed 7 nights in Jun 2019
Response from Pedro Salazar on 31 Jul 2019
Dear Guest, We appreciate your feedback. We love customers who love being with us. We hope to be able to welcome you again very soon. Best regards. Pedro Salazar - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, very clean, Tidy and comfortable
Stayed 5 nights in Jun 2019
Response from Pedro Salazar on 12 Jun 2019
Dear guest, Thanks a brief but very sincere review. We're so glad you liked it and hope you come back quickly. Pedro Salazar - General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on reception were very friendly and helpful. Breakfast was ample, breakfast is served until midday, continental style. With just scrambled eggs if you want a hot breakfast. Evening meal was available, but you order it and it is then shipped from another hotel as they do not have catering facilities for meals other than breakfast. Room very clean and tidy, everything you need. Kettle with tea and coffee in the room, towels and hair dryer provided. Two lifts, very efficient. Quiet room. Air conditioning. 20 minute walk to the nearest Metro then just a few stops until you are in the middle of Porto. 15 minutes in a taxi from the Airport. Great place to stay.
Stayed 5 nights in Jun 2019
Response from Pedro Salazar on 12 Jun 2019
Dear Customer, We thank you for the friendly comment and we hope to see you soon. We're so glad you liked it. Pedro Salazar - General manager

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football. England Nations league
Great little hotel with great buffet breakfast. Only down side was a little for from center. But for somebody on a budget don't let this put you off. Superb value for money
Stayed 2 nights in Jun 2019
Response from Pedro Salazar on 12 Jun 2019
Dear Guest, Thank you very much for the comment that makes us very happy. We hope to have the pleasure of welcoming you back soon. Pedro Salazar - General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful n professional staff. Choice of food in restaurant needs improvement.
Stayed 3 nights in Jun 2019
Response from Pedro Salazar on 12 Jun 2019
Dear guest, Thank you for sharing your experience at Star Inn Porto. We took note of your comment and will continue working to improve. Good thing, that overall, you liked our hotel. We hope you come back as soon as possible. Best regards. Pedro Salazar

10/10 Excellent

Natanael, Sydney Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The only negative would be the location. It’s not right in the city however if you have a car plenty of parking
Stayed 2 nights in Jun 2019
Response from Pedro Salazar on 12 Jun 2019
Price / night * Thank you for sharing your experience at Star Inn Porto. We're so glad you liked it. We look forward to seeing you again soon. Best regards. Pedro Salazar - General Manager

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
speedy check in even before the allotted check in time.
Stayed 3 nights in Apr 2019
Response from Pedro Salazar on 17 May 2019
Dear guest, Thank you for your feedback, it is very important for us. we're glad you liked our service. We try to do our best in order to have satisfied guests. We do hope you come back. Regards, Pedro Salazar

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Feb 2019

10/10 Excellent

Trenton

Had a great time....and the staff was amazing and helpful. Will definitely use again if we go to porto.
Stayed 1 night in Nov 2018
Response from Pedro Salazar on 27 Nov 2018
Thank you very much for your comment. Hope to see you soon again. Best regards.

8/10 Good

Connie, Oceanside, CA

Liked: Cleanliness, staff & service
This is an older property, but was a great place to park the rental car. It had easy accesss to transportation.
Stayed 2 nights in Nov 2018
Response from Pedro Salazar on 19 Nov 2018
Thank ypu very much for your comment. Kind regards.

8/10 Good

Imran, Crawley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 3 star hotel in a quiet neighbourhood. Easy to get to from the airport via 602 bus. Same bus takes you into the heart of the city in 10 minutes. I would stay here again. Nice hotel and staff.
Stayed 3 nights in Oct 2018
Response from Pedro Salazar on 19 Nov 2018
We appreciate the feedback and we're glad you liked Star Inn Porto. We hope to see you soon. Regards.

10/10 Excellent

cataphrax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, fresh and clean design. Ample parking space provided. Good breakfast spread to boot.
Stayed 1 night in Oct 2018
Response from Pedro Salazar on 19 Nov 2018
We appreciate the feedback and hope to have you back for a next stay in our beautiful city of Porto. Best regards.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced hotel close to city
We self drove and had little difficulty in finding the hotel, particularly with its bright colours. Appears to be a very popular hotel and is close to two bus stops which takes about 20 minutes to get to the city, depending on traffic. Our room (twin) was very good and our breakfast was more than adequate. We appreciated the on-site secured parking. Would stay again
Stayed 1 night in Oct 2018
Response from Pedro Salazar on 19 Nov 2018
Thank you very much for your comment. We are very pleased that you liked our hotel and we look forward to another visit when you return to Porto. Best regards.

8/10 Good

Joe, San Jose California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near transportation to downtown. Lllllllllllllllllllllllllllllllllllllllllllllll
Stayed 25 nights in Oct 2018
Response from Pedro Salazar on 19 Nov 2018
Thank you very much for your comment. We are very glad you liked it. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018