Pillow-top beds, blackout curtains, iron/ironing board, rollaway beds

Reviews of Best Western Wilsonville Inn & Suites

2.5 out of 5
Best Western Wilsonville Inn & Suites
29769 SW Boones Ferry Road, Wilsonville, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 461 out of 1011 reviews" "
Rating 8 - Good. 315 out of 1011 reviews" "
Rating 6 - Okay. 144 out of 1011 reviews" "
Rating 4 - Poor. 44 out of 1011 reviews" "
Rating 2 - Terrible. 47 out of 1011 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

ROBERT

Liked: Staff & service
A very bad person on the floor above. Furniture was very tired and scratched. Television was old and bedframe was chipped.
Stayed 1 night in Mar 2024

6/10 Okay

Jeneane

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff and services were fine, but the building itself needs maintenance. There was a non functioning outlet in our room, cracks/gaps in the drywall and what appeared to be mold in the bathroom.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for your feedback. We appreciate all reviews from our guests as they help us provide a better service for future guests.

6/10 Okay

Daisy, Eureka

Travelled with partner
Disliked: Staff & service
Staff could have been a bit friendlier.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for your feedback. We appreciate all reviews from our guests as they help us provide a better service for future guests. We hope to see you again in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the quietest I’ve ever stayed in. The hotel in all areas was very clean. The bed was very comfortable. It was close to everything. Great breakfast -sausage, bacon, eggs, biscuits and gravy, cereal etc. staff were all very helpful. Lots of parking.
Stayed 3 nights in Mar 2024
Response from Laura Gomez on 19 Mar 2024
Thank you for taking the time to give us a review we are glad to hear that it was a great experience. We hope to see you here back soon!

10/10 Excellent

casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my phone there. They are going to ship it to me.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 19 Mar 2024
Hello Casey, Yes, it will get sent out today, it is all ready yo go Thank you so much for working with me to get it sent over.

6/10 Okay

Chi Keung

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street light outside disturbing to sleep
Stayed 1 night in Mar 2024
Response from Laura Gomez on 14 Mar 2024
Thank you, we appreciate you taking the time to give us a review. We are sorry to hear that the lights on the street were disturbing. If you are ever back in town we would be more than happy to have you stay at our hotel again. We can find you a room that will be facing the back with fewer lights on the street. Thank you for staying with us and we hope to see you soon. Have an amazing day!

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient location. Clean facilities. Appreciated the king suite with jacuzzi tub as an early birthday treat! Bring earplugs if you are sensitive to noise because the highway traffic can be heard in the rooms.
Stayed 1 night in Mar 2024
Response from Laura Gomez on 4 Mar 2024
Thank you for your review, we appreciate your feedback!

2/10 Terrible

angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Danny on 2 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fromt desk was very nice and helpful. Very close to dining options.
Stayed 1 night in Feb 2024
Response from Laura Gomez on 4 Mar 2024
Thank you for your review we appreciate it!

8/10 Good

Marna

Stayed 1 night in Feb 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for taking the time to give us a review we appreciate it.

10/10 Excellent

Essie, University Place

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee Virginia is a wonderful representative for BW. Friendly, efficient and knowledgeable of the area.
Stayed 1 night in Feb 2024
Response from Karla on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.We greatly appreciate it.

10/10 Excellent

Narcisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place. Customer service was excellent.
Stayed 1 night in Feb 2024
Response from Best Western Wilsonville Inn & Suites on 16 Feb 2024
Thank you so much for taking to time to leave a review, & for staying with us! We very much appreciate your business, & look forward to seeing you again...

2/10 Terrible

Kyle

Stayed 1 night in Feb 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for taking the time to give us a review we appreciate it.

6/10 Okay

John

Travelled with partner
Disliked: Staff & service, amenities
Hotel was generally OK. There’s still quite a bit of cosmetic remodel that needs to be completed. Also, I noticed some problems around the sheet rock in the shower front desk. Staff was rather friendly, the help, and the dining room was not friendly at all. And not accommodating at all either. She was very rude this morning, I don’t even want to say on here what she said. But it was uncalled for. And for that reason, I will probably not go back to the hotel.
Stayed 1 night in Feb 2024
Response from Virginia on 13 Feb 2024
Thank you for sending this review. We are deeply concerned about the interaction you had with the Breakfast Attendant. All of our guests are very important to us and we will stress the importance of treating everyone with respect and empathy. Thank you for bringing to our attention the matter in the shower. We do hope you consider us in the future.

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 1 night in Feb 2024
Response from Best Western Wilsonville Inn & Suites on 10 Feb 2024
Thank you so much for you review! We appreciate you, & look forward to seeing you again!

10/10 Excellent

Tammie

Stayed 2 nights in Feb 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for taking the time to give us a review we appreciate it.

10/10 Excellent

Jessica

Stayed 5 nights in Jan 2024
Response from Laura Gomez on 26 Mar 2024
Thank you for taking the time to give us a review we appreciate it.

10/10 Excellent

Shawn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 7 nights in Jan 2024
Response from Best Western Wilsonville Inn & Suites on 5 Feb 2024
Thank you so much for the review! We really appreciate your business, & look forward to seeing you again!

6/10 Okay

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was not smooth, having problems pulling up reservations from 3rd party.
Stayed 1 night in Feb 2024
Response from Virginia on 4 Feb 2024
We apologize for the rough check-in experience. Sometimes 3rd party reservations do not come through to our site. It is not something we can control. But it does take a little bit longer to check in. We do hope that the rest of your stay was a good event. Thank you for your feedback.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast selections. When we arrived the tv was not working in our room and on the third night a serious leak dripped through our bathroom ceiling, but staff was diligent in addressing both these problems and moved us to an even nicer room.
Stayed 4 nights in Jan 2024
Response from Virginia on 3 Feb 2024
Thank you for taking the time to share your experience with. We are very pleased to have resolved the issues.

10/10 Excellent

Matt

Business traveller
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Karla on 24 Jan 2024
Thank you for taking the time to do our survey we appreciate the feedback

10/10 Excellent

Trisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so wonderful, helpful, patient, warm, and kind. The room was fabulous. So clean, spacious, and relaxing. I definitely want to go stay there again.
Stayed 2 nights in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Steven

Disliked: Cleanliness, amenities, property conditions & facilities
Fire alarm went off all night and you guys won't refund my money..
Stayed 1 night in Jan 2024
Response from Karla on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a night while on the road. Staff very helpful. Room surprisingly quiet given vicinity to I-5. Breakfast quite good. I’d stay there again.
Stayed 1 night in Jan 2024
Response from Best Western Wilsonville Inn & Suites on 10 Jan 2024
Thank you so much for your feedback, & we look forward to seeing you again!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Beds did not appear to be pillow top as advertised but were okay.
Stayed 2 nights in Jan 2024
Response from Karla on 8 Jan 2024
Thank you for your feedback it's appreciated.we are glad your overall stay went well, hope to see you again soon.

4/10 Poor

Jie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is very old and heater unit super loud that it would woke my kids and me up during the middle of night when it kicks on. I’ve stayed in multiple Best Westen facilities. This one is by far in the worst condition.
Stayed 1 night in Jan 2024
Response from Karla on 9 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Kristine Noreen

Stayed 1 night in Jan 2024
Response from Karla on 8 Jan 2024
We are glad to know you had a good stay and appreciate your business.

6/10 Okay

Gregory S, AUBURN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karla on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lily

Stayed 1 night in Jan 2024
Response from Karla on 30 Jan 2024
Thank you for your review it is greatly appreciated.

6/10 Okay

bryan

Travelled with family
Stayed 1 night in Dec 2023
Response from Karla on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Greg

Liked: Cleanliness, staff & service
The hot tub was unavailable for my entire stay, due to being unclean. I called before I came to make sure it was operational, and was assured it was. By the time I arrived it had been closed. According to the desk staff it just needed to be cleaned, not a real big job, but it could not be done over the 3 days I stayed!
Stayed 2 nights in Dec 2023
Response from Karla on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We do apologize about the hot tub being out of order but due to unforeseen circumstances we did not have a maintenance person that weekend and had to put it out of order.

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karla on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Irshad

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds
Stayed 1 night in Dec 2023
Response from Karla on 28 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well maintained and clean. The staff is super friendly. The location is convenient for walking to a lot of places.
Stayed 2 nights in Dec 2023
Response from Karla on 28 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised as to how clean our room was. The staff was great. Everyone including housekeeping appeared to love their jobs. The comp breakfast was great. We were there 4 days and they change it up to give you variety. We will continue to stay when we are in Wilsonville.
Stayed 4 nights in Dec 2023
Response from Karla on 25 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Wislonville Inn & Suites on 22 Dec 2023
Thank you so much for the review. We appreciate your business, & look forward to seeing you again!

6/10 Okay

Jonathan

Stayed 2 nights in Dec 2023
Response from Virginia on 20 Dec 2023
Thank you Jonathan for taking the time to leave a review.I am wondering what we can do to make the 3 a 5? We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Danny on 18 Dec 2023
Thank you so much for the positive review! We appreciate your business so much, & we look forward to seeing you the next time you're in town!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Surfaces have seen too much wear, time to fix the rooms.
Stayed 1 night in Dec 2023
Response from Karla on 14 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, inexpensive, close to shopping and dining as well as I 5 Great staff, Virginia was awesome
Stayed 1 night in Dec 2023
Response from Karla on 13 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

J Brook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the Portland area.
Great stuff here. No, really! Staff were very helpful and kind plus good breakfast. We got a 2-queen room and found it very comfortable, welcoming, and clean. Last time I came, as well as now, the hotel met my needs and then some! To summarize, I would definitely recommend BW Wilsonville as a great place to stay in the Portland area.
Stayed 1 night in Dec 2023
Response from Karla on 13 Dec 2023
Thank you so much!!We appreciate you taking the time out of your day to give us your feedback.Hope to see you again!

6/10 Okay

Christopher Jake

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from Karla on 13 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Levi

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bed springs clunked when I moved. Water from bathroom faucet sprayed back out of the sink
Stayed 1 night in Dec 2023
Response from Karla on 13 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Chun Kan

Stayed 2 nights in Dec 2023
Response from Karla on 13 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Loren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Wilsonville Inn & Suites on 8 Dec 2023
Thank you so much for the positive review! We appreciate your business so much, & we look forward to seeing you the next time you're in town!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Your Wilsonville Best Wesrn Inn & Suites on 7 Dec 2023
Thank you so much for your rating/review, & for staying with us! We very much look forward to having you here again...

8/10 Good

Olinto

Liked: Cleanliness, staff & service, amenities
Good location
Stayed 3 nights in Nov 2023
Response from Karla on 6 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Virginia on 7 Dec 2023
Teresa, Thank you so much for the review. We hope to see you again soon!

10/10 Excellent

Fredrick, Christmas Valley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice,meet, fun place to visit
Stayed 1 night in Dec 2023
Response from Karla on 6 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.