Private spa tub

Reviews of Coconut Grove

5 out of 5
Coconut Grove
56 Macrossan St, Port Douglas, QLD

Reviews

9.8

Exceptional

Rating 10 - Excellent. 161 out of 190 reviews" "
Rating 8 - Good. 24 out of 190 reviews" "
Rating 6 - Okay. 4 out of 190 reviews" "
Rating 4 - Poor. 0 out of 190 reviews" "
Rating 2 - Terrible. 1 out of 190 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Ranaul on 7 Nov 2023
Hi Yvonne thank you for the lovely rating, safe travels and we hope to see you again soon!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Absolutely perfect in every way! We went here on our honeymoon after a 26 hour journey from the US. Josephine and the front desk staff were stellar in every way. The top floor penthouse apartments are gorgeous and very large with stunning views and private plunge pools. Loved every minute. Bespoke boutique 5 star experience. We will be back! A experience!!
Stayed 5 nights in Oct 2023
Response from Ranaul on 12 Oct 2023
Hello J & G,What a gorgeous review and congratulations to you both!We loved having you stay almost as much as you loved being here!Josephine and the team do a fabulous job ensuring just the right amount of care and attention for our guests.We cant wait to see you again next year!

10/10 Excellent

Oliver

Stayed 2 nights in Nov 2022
Response from Ranaul on 18 Nov 2022
Hi Oliver,thanks for the wonderful review.we hope to see you soonRanaul

10/10 Excellent

Garry

Liked: Cleanliness, room comfort
Definite Stay!
Fantastic on every level. Will definitely stay again, albeit longer!
Stayed 3 nights in Apr 2022
Response from Ranaul on 7 May 2022
Hi Garry, many thanks for the wonderful review. we cant wait to welcome you back when next in PD. Wrm regards Ranaul

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great position and handy to everything. We had the terrace with the plunge pool. The apartment was very well appointed and very comfortable. The staff were amazing. We had a thoroughly enjoyable time. We will definitely come back again.
Stayed 7 nights in Mar 2022
Response from Ranaul on 7 May 2022
Good afternoon Lawrence, Many thanks for the fantastic review. we were thrilled to hear that you enjoyed the apartmnets and the service from our freindly team. we cant wait to welcome you back. Kind regards Ranaul

8/10 Good

Merv

Travelled with family
Liked: Cleanliness, property conditions & facilities
The stay was very nice but having to clean the room ourselves on checking out at the price of the room was a bit rude
Stayed 2 nights in Feb 2022
Response from Ranaul on 24 Jan 2023
Hello Merv,many thanks for the feedback.Warm regardsRanaul

10/10 Excellent

Gianfranco

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from Ranaul on 2 Nov 2021
Hi Gianfranco, a belated thank you for the lovely rating. we are thrilled to note you loved your stay with us. warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic
Stayed 3 nights in Jul 2021
Response from Ranaul on 7 Aug 2021
Thank you for the lovely review. we do hope to be able to welcome you back to Coconut Grove in the future. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2021
Response from Ranaul on 4 May 2021
Good morning, Thank you for your fabulous rating. we are so pleased to hear you enjoyed your stay with us. Warm regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2021
Response from Ranaul on 20 Mar 2021
Good afternoon, Thank you for the outstanding feedback. we hope to be able to welcome you back to Coconut Grove apartments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2021
Response from Reservations on 23 Feb 2021
Thank you for taking the time to review us we really do appreciate it.

10/10 Excellent

Sam

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Amazing and perfect location
Amazing property. Definitely will be back!!
Stayed 2 nights in Feb 2021
Response from Reservations on 16 Feb 2021
Thank you for taking the time to write a review we very much appreciate it

10/10 Excellent

Karen

Stayed 4 nights in Dec 2020
Response from Ranaul - Coconut Grove Port Douglas on 4 Jan 2021
Thanks Karen!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2020
Response from Ranaul - Coconut Grove Port Douglas on 8 Dec 2020
10/10 - thanks so much!

10/10 Excellent

Darren, Brisbane

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to everything and just so clean and quality in every sense
Stayed 3 nights in Nov 2020
Response from Ranaul on 5 Nov 2020
Hi Darren, Thank you so much for the short and sweet review. We were so pleased to hear that you found quality in Coconut Grove apartments. we look forward to the opportunity to welcome you back soon. warm regards

10/10 Excellent

Esme, Brisbane

Travelled with partner
Liked: Cleanliness, property conditions & facilities
For a property that is over 10 years old. Very well maintained, beautiful Tropical gardens, Apartment still Modern and clean. Rooftop area had amazing views. Pool and spa lovely although could do With some maintenance tiles etc.
Stayed 2 nights in Oct 2020
Response from Ranaul on 29 Oct 2020
Hello Esme, Thank you for your lovely review. the owners and team will be thrilled to hear you positive comments. Andrew does a fabulous job in the Gardens doesn't he. we appreciate the constructive feedback and will look into the pool area as a matter of importance. Warm regards Ranaul

10/10 Excellent

Lois, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, apartment spotless and had everything we needed, extremely helpful staff. We will definitely be back!
Stayed 6 nights in Sep 2020
Response from Ranaul on 30 Oct 2020
Hello Lois, Many thanks for the fabulous feedback. We were so pleased to hear you had a great stay with us. we look forward to welcoming you back soon.

10/10 Excellent

MartinSeymour, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was quiet and tranquil and in a perfect location to access Four Mile Beach and for the town shopping.
Stayed 7 nights in Mar 2020
Response from Ranaul on 25 Apr 2020
Hello Martin, Thank you for the wonderful feedback and we are so pleased you loved your stay with us. Warm regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was perfect. I really liked the foyer concept as to not be disturbed by housekeeping staff. The grill was a wonderful touch.
Stayed 3 nights in Mar 2020
Response from Ranaul on 21 Mar 2020
Thank you for the lovely feedback and we hope to welcome you back soon

10/10 Excellent

GM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service: Morgaine, Ronal and Nicky are great, helped me with anything I needed, including booking activities
Stayed 4 nights in Feb 2020
Response from Ranaul - Coconut Grove on 28 Feb 2020
Thanks so much for your review! We are glad you enjoyed your stay - I will pass on your feedback to the team. See you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Ranaul - Coconut Grove on 17 Feb 2020
5/5 ! Thanks so much for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Great Nice manager Beautiful rooms Lovely private pool Great location
Stayed 3 nights in Jan 2020
Response from Ranaul - General Manager on 28 Jan 2020
Thanks for staying with us!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
The best apartment hotel ever
Stayed 5 nights in Jan 2020
Response from Ranaul - General Manager on 28 Jan 2020
Glad you loved it Stephen! Hope to see you in Port Douglas again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern apartments and facilities in an excellent location within walking distance of cafes and shops. We stayed in an apartment with a pool and spa on the balcony which was brilliant! Only minor issue was that we were in the end apartment which has a property next door with quite a number of balconies looking in through a glass fence. However, overall a great property and we highly recommend.
Stayed 4 nights in Jan 2020
Response from Ranaul - General Manager on 28 Jan 2020
Thanks for staying with us and your review! Hope to see you again in Port Douglas soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top spa and seating area was fab. Spacious apartment
Stayed 5 nights in Jan 2020
Response from Ranaul - Coconut Grove on 20 Jan 2020
Glad you loved the roof top spa, we love them as well!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with everything in walking distance. Property is well maintained, and very well appointed, making for a very comfortable stay. Staff are friendly and happy to meet customer needs
Stayed 5 nights in Jan 2020
Response from Ranaul - Coconut Grove Port Douglas on 20 Jan 2020
Thanks for the kind review! I will be sure to pass on your feedback to the team. Hope to see you in Port Douglas again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Ranaul - GM - Coconut Grove on 2 Dec 2019
10/10 ! Thanks so much.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious size rooms and location superb. Everything you need in a place to stay.
Stayed 5 nights in Nov 2019
Response from Ranaul - GM - Coconut Grove on 20 Nov 2019
Thanks for trusting us with your Port Douglas holiday! See you again someday.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about Coconut Grove. Accommodation was 5 Star. Full kitchen, BBQ on balcony, spa bath, washing machine and dryer. Like home away from home. Beach 2 minutes walk. Location fantastic. Close to shops and restaurants. Would recommend to anyone who does not like to stay in a crowded resort. Will definitely stay again.
Stayed 7 nights in Nov 2019
Response from Ranaul - GM - Coconut Grove on 20 Nov 2019
Thank you for leaving such a nice review. I am very glad you enjoyed your time at Coconut Grove. Looking forward to your return.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Apartment was spacious. Very helpful and friendly reception staff.
Stayed 5 nights in Nov 2019
Response from Ranaul - Coconut Grove Port Douglas on 20 Nov 2019
Glad you loved it - thanks for staying!

10/10 Excellent

Robert Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
This was our first time to Port Douglas and our plane touched down a little late in Cairns so we had to phone ahead to the Cocnut Grove to let them know. They were extremely polite and responsive to our needs (Morgan) and that same customer experience continued on upon our arrival. The person we met the next morning (Ronal)) gave us great instructions and provided useful tips about restaurants and stores in the area. The unit itself was immaculate and the bed was comfortable. We had 3 days of enjoyment and 3 nights of quiet restful sleep. Who could ask for more?!
Stayed 3 nights in Oct 2019
Response from Nikki on 2 Nov 2019
Hi Robert, Thank you so much for taking the time to write a review we really do appreciate it. We are glad that you enjoyed your stay and hope we have the opportunity to welcome you back to Coconut Grove again in the future

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to have private pool
Absolutely fantastic location at the heart of Port Douglas
Stayed 3 nights in Oct 2019
Response from Nikki on 26 Oct 2019
Thank you for taking the time to give your feedback we very much appreciate it.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the apartment is HUGE! If you walk out the front door , turn left for the beach or right turn to Main Street. Everything in walking distance. You can eat out of if you want or a beautiful clean bbq awaits you on your balcony with views of the mountains. Once you stay at Coconut Grove you’ll never stay anywhere else in Port Douglas again!
Stayed 4 nights in Oct 2019
Response from Ranaul - General Manager on 29 Oct 2019
Wow what a great review! Glad you loved our location and your apartment. Hope to see you in Port Douglas again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful apartment, perfect location and the staff were so friendly and helpful. Loved the cheese platter as a welcome gift!
Stayed 3 nights in Oct 2019
Response from Ranaul - General Manager on 29 Oct 2019
Thanks for your review - I will pass onto the team. We love the cheese platters as well.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing apartments. Loved the spa and pool area
Stayed 4 nights in Oct 2019
Response from Ranaul - General Manager on 29 Oct 2019
Thanks for your review! The private pools and cool spas are always a hit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, great loacation very central to everything.
Stayed 2 nights in Oct 2019
Response from Ranaul - General Manager on 29 Oct 2019
Glad you loved it, hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, peaceful and quiet even though we were so close to town! Management is great - friendly, helpful and knowledgeable.
Stayed 7 nights in Sep 2019
Response from Ranaul - GM - Coconut Grove Port Douglas on 16 Sept 2019
Thanks for staying and glad you loved it! See you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time , personal pool and spa where fantastic, the resort was well maintained and very clean.
Stayed 7 nights in Sep 2019
Response from Ranaul - GM - Coconut Grove Port Douglas on 16 Sept 2019
Glad you had a good time. Thanks for your review.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely Apartment
Fantastic apartment close to all that Port Douglas has to offer, the pool was great which we had to ourselves as most apartments have a plunge pool. The apartment itself had everything you needed cooking facilities 2 gorgeous bathrooms with laundry facilities a lovely living area with a big screen TV the only complaint that we would have is that the bed was very uncomfortable but we had the most wonderful time.
Stayed 5 nights in Aug 2019
Response from Ranaul - GM - Coconut Grove Port Douglas on 11 Sept 2019
Hi Anne, thanks for staying with us at Coconut Grove. Glad you loved your apartment! Will have our maintenance manager to a look at the bed to ensure it meets our high standards. Hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
i had a unit with its own plunge pool and spa which was fantastic the only thing i didn't like ( now this is very minor) was there wasnt a lot of privacy when we used the pool and spa. The unit itself had everything you could ask for, modern and spacious.
Stayed 5 nights in Aug 2019
Response from Morgaine - Coconut Grove Port Douglas on 5 Sept 2019
Thanks for your review and staying with us. We are glad you enjoyed your time at Coconut Grove!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having our own pool and a magic view across the mountains was special 😀
Stayed 4 nights in Aug 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Nikki - Coconut Grove Port Douglas on 2 Jul 2019
10/10! Thanks Louise, see you again sometime.

10/10 Excellent

Keywen, Canberra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good quality property, well appointed, quite new and spotless. Cheese, crackers and chocolate in the fridge on arrival. The undercover parking is free in every sense. The apartments are in the main street of Port douglas, within walking distance of all the shops and restaurants. The block is limited, hence not much garden, pool etc - families with children might find a more expansive site more suitable for their family's needs. The main pool is more of a decorative feature than a pool for kids to play in. Some (all?) of the apartments come with their own splash pool/spa pool. The staff were excellent.
Stayed 4 nights in Jun 2019
Response from Nikki - Coconut Grove Port Douglas on 2 Jul 2019
Hi Keywen, thanks for your kind review. Glad you loved the apartments, our team, the location and of course the cheese platter :) See you again soon we hope

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the 1 bedroom Penthouse and it was amazing. Great location and 5 star in every way. love it
Stayed 4 nights in Jun 2019
Response from Nikki - Coconut Grove Port Douglas on 2 Jul 2019
Glad you loved our Penthouse Apartments as much as we do! See you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is an ok property, not 5star though. Staff were friendly and helpful.
Stayed 7 nights in May 2019
Response from Nikki - Coconut Grove on 13 Jun 2019
Thanks for your review, will pass onto the staff!

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Nikki - Coconut Grove Port Douglas on 30 May 2019
5/5 - much appreciated. Thanks for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best place to stay in Port Douglas !!! 6 star plus
Stayed 2 nights in May 2019
Response from Nikki - Coconut Grove Port Douglas on 30 May 2019
Thanks so much, glad you enjoyed your stay!

8/10 Good

Selda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Great location and facilities little pricey if you would choose to come as family but splitting cost between friends made it ok.
Stayed 2 nights in May 2019
Response from Nikki - Coconut Grove Port Douglas on 22 May 2019
Thanks for staying with us Selda! Hope to see you back someday.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the main street, close to all the restaurants. No outside noise with the doors shut, very well appointed
Stayed 7 nights in May 2019
Response from Nikki - Coconut Grove Port Douglas on 22 May 2019
Thanks for staying with us an leaving a positive review. Hope to see you again someday.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice in Port Douglas
Coconut Grove is absolutely beautiful place to stay in Port Douglas. We had a penthouse with private pool and the extra cost was completely worth it. The private pool area was awesome and it had great views of the area with water views on both sides. Walking to everything was so easy and convenient. The staff was very helpful on site and there was private, secure parking for hotel guests. We couldnt have asked for a better place to stay and highly recommend for those coming to Port Douglas.
Stayed 4 nights in May 2019
Response from Nikki - Coconut Grove Port Douglas on 22 May 2019
Wow Peter what a kind review. We are glad you love your Penthouse Apartment and had a great time in Port Douglas. Hope to see you back again.