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Reviews of Punta Gorda Waterfront Hotel and Suites

2.5 out of 5
Punta Gorda Waterfront Hotel and Suites
300 Retta Esplanade, Punta Gorda, FL

Reviews

7.0

Good

Rating 10 - Excellent. 282 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 128 out of 1000 reviews" "
Rating 2 - Terrible. 121 out of 1000 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 4 nights in Aug 2022

2/10 Terrible

JOHN

THERE WAS NO CHECK-IN, BECAUSE THIS PROPERTY WAS SEVERLY DAMAGED BY HURRICANE IAN. THERE SHOULD NEVER HAVE BEEN RESERVATIONS MADE. WHEN I TRIED TO CANCEL CAUSE I KNEW IT WAS NOT HAPPENING, I WAS DENIED CAUSE I WAS PAST THE TIME LIMIT. THERE WERE NO CHARGES FROM THE HOTEL CAUSE THEY WERE NOT AND NEVER WERE OPEN. I KNEW THIS WOULD NEVER HAPPEN BUT EXPEDIA WAS UNCOOPERTIVE IN SAYING I COULD NOT CANCEL EVEN AFTER I EXPLAINED WHERE THIS HOTEL AND MANY OTHERS THEY WERE BOOKING WERE LOCATED. I NEVER USED EXPEDIA BEFORE FOR ANY BOOKING AND WILL NEVER USE THEM AFTER THIS DEBACLE!!!
Stayed 6 nights in Oct 2022

2/10 Terrible

Carlton

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Closed, did not notify orbitz or me and left family stranded.
Stayed 2 nights in Oct 2022

2/10 Terrible

MARTIN

Stayed 1 night in Oct 2022

2/10 Terrible

Heather

Stayed 2 nights in Oct 2022

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, close to everything!
Stayed 2 nights in Sep 2022

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Overall great stay for the value of the hotel and the park view is the absolute best. Everything worked and I had no issues about my stay. For future guests the ice maker on the main floor is the only one that dispenses ice.
Stayed 2 nights in Sep 2022

6/10 Okay

Kerry, Charlotte

Business traveller
Disliked: Amenities
Loved the location. Nice Park behind hotel. Great view. Some wear and tear present, needs some updates. Needs in-room coffee.
Stayed 3 nights in Sep 2022

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Room was clean and very adequate. Value for the money was excellent considering nearby rates. Best value was great location!
Stayed 2 nights in Sep 2022

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The location was nice. We could see the water view at breakfast. Nice area to walk by the water. The staff was wonderful and our room was clean. The hotel needs a lot of updating work (old, scratched furniture, carpets etc.) No one seems to be staying across the hall with the waterfront view. We over looked the parking lot but we were not in our room much. Overall it was good for the price compared to hotels nearby.
Stayed 3 nights in Sep 2022

2/10 Terrible

Carey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C didn’t get very cold, refrigerator didn’t work, no A/C in the hallway, poorly done “breakfast” staff was rude and very unhelpful. One even brought their pets to work who kept barking. After 4 years of staying here, this was the last.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jana, Little Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is incredible, walking the harborwalk is a real treat. Great restaurants withing walking distance.
Stayed 3 nights in Sep 2022

2/10 Terrible

Sarah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was in a great location on the water, Tiki bar close by for food and fun. Terrible condition though! Don’t stay here if you have allergies that mold or mildew. It smelled horrible of mold in our room, the hallways are hot and smell gross , the carpets were dirty and stained. They brought a roll away bed for my son and the pillow with it was covered in mold on one end.
Stayed 2 nights in Sep 2022

10/10 Excellent

Cheryl

Stayed 2 nights in Sep 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset
Room view
Stayed 1 night in Sep 2022

6/10 Okay

Eugene

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lots
Stayed 1 night in Sep 2022

10/10 Excellent

cassandra

Stayed 1 night in Sep 2022
Response from Rob on 21 Sept 2022
Dear Cassandra,Thank you for such a wonderful review. We are pleased to have provided you with quality service, and our dedicated staff will be glad to learn of your praise. We work very diligently to provide the very best for our guests.

6/10 Okay

Marlucia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great waterfront, nice staff, price. Did not like that it’s old, moldy very dirty outside rooms, elevators, stairs. Unkept. Such a nice property and so run down. Please update it. It deserves a lot of TLC
Stayed 1 night in Sep 2022
Response from Front Desk on 13 Sept 2022
Dear Marlucia,Thanks for taking the time to give your feedback. I am so glad to hear you enjoyed the view and our staff. But are sorry to hear our some of our services were not up to the standard you have come to expect from us. These matters have been addressed with our staff to ensure improvement on your future stay.

10/10 Excellent

Betsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk Arynna on 13 Sept 2022
Betsy, thank you for taking the time to leave such a wonderful review. We hope your next stay with us is just around the corner.

6/10 Okay

Luis

Ehhhhh
Not bad. AC was loud and didn’t cool well. Hallway stunk. Continental breakfast was good pool was good.
Stayed 2 nights in Sep 2022
Response from Front Desk Arynna on 13 Sept 2022
Dear Luis,Thank you for taking the time to leave a review. We are happy to hear you enjoyed our amenities we have here at our property. But sorry to hear you had problems with your ac. We take your feedback very seriously and use it in an effort to improve our overall services for our guests.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the water and close to many bars and restaurants
Stayed 4 nights in Sep 2022
Response from Front Desk on 10 Sept 2022
Dear Brian,Thank you for taking the time to share your valuable review. We look forward to serving you again

10/10 Excellent

Louis

Stayed 1 night in Sep 2022

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful walking park area
Stayed 2 nights in Sep 2022
Response from Front Desk Arynna on 5 Sept 2022
Thank you for taking the time to leave a review. We are glad you enjoy our location. We hope to see you again.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with a view
The location of this hotel is a gem, right in front of Gilchrist Park.
Stayed 1 night in Sep 2022
Response from Front Desk on 5 Sept 2022
Dear Alexis, we are glad you enjoyed our location. We hope your next stay with us is right around the corner.

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk on 5 Sept 2022
Thank you for taking the time to leave a review. We hope to see you again.

10/10 Excellent

stephen

Stayed 1 night in Sep 2022

2/10 Terrible

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Location
Stayed 2 nights in Aug 2022
Response from Front Desk on 14 Sept 2022
Dear Scott,Thank you for taking the time to give your feedback. We hope to have you back soon.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Great view
Stayed 1 night in Aug 2022
Response from Front Desk on 31 Aug 2022
Thank you for taking the time to leave a review. We are glad you liked the view. We hope to see you back again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value!
It is an older property that is undergoing renovations and updates, However it was perfect for what I needed. The room was clean, had everything I needed for a short overnight stay.
Stayed 1 night in Aug 2022
Response from Teylor Youssef on 26 Aug 2022
Thank you for the review! We would like to welcome you back in the future.

6/10 Okay

Roger

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The view was beautiful and the room was comfortable but found 2 dead roaches on floor under desk, big long split in flooring material and general cleanliness was bad. The bathroom toilet didn't work like it should and door was messed up but closed. Overall the place has an amazing location with a great view but needs to be completely rebuilt, it's old and outdated and wasting a beautiful location.
Stayed 3 nights in Aug 2022
Response from Front Desk on 26 Aug 2022
Thank you for taking the time to leave a review, your feedback has been passed on to the proper department to ensure improvements. We look forward to your return. Thanks, Management

8/10 Good

Pete, Highlands

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The Bayshore walkway
Stayed 2 nights in Aug 2022
Response from Front Desk on 31 Aug 2022
Thank you for taking the time to leave a review. We hope your next visit is right around the corner.

2/10 Terrible

John

Stayed 1 night in Aug 2022

2/10 Terrible

Daniel

Travelled with family
Disliked: Amenities, property conditions & facilities
We check out after first night. Smell of mold in hallways and room. Air-conditioning in room dripped all night and rug was soaking wet around air conditioning. Had to be going on for long time. Hens the mold smell.
Stayed 2 nights in Aug 2022
Response from Front Desk Arynna on 23 Aug 2022
Dear Daniel,Thank you for taking the time to give us some feedback about your recent stay at PG Waterfront Hotel and Suites. We would like to sincerely apologize for the negative experience you had. We take your feedback very seriously and use it in an effort to improve our overall services for our guests.

6/10 Okay

Katherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The view was beautiful as we stayed in the water view room. Tori who worked the front desk was the best part of the stay, she was very helpful and made sure we got the bottom floor, very personable and friendly.. They definitely need a facelift and have a mold problem. Our key was not working half the time, went to the front desk to get a new one.
Stayed 2 nights in Aug 2022
Response from Front Desk on 23 Aug 2022
Dear Katherine,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We hope to have you back soon.Sincerely, Front Desk

8/10 Good

Mayra

Stayed 1 night in Aug 2022

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Rob on 20 Aug 2022
Ross,It was a pleasure to have you with us, and we are glad you enjoyed your time here. We look forward to seeing you again!

8/10 Good

Walter

Liked: Cleanliness, staff & service, room comfort
2nd stay
Toilet seat was discoloured and dingy. Room in general looked like it was quickly wiped over and a little dusty.
Stayed 2 nights in Aug 2022
Response from Arynna Front Desk on 18 Aug 2022
Dear Walter, Thank you for choosing to be a guest of PG Waterfront Hotel and Suites, and for sharing your concerns and feedback. I am sorry you experienced issues regarding your room. I am sharing your feedback with our team and we will take action where we can.

4/10 Poor

Diane

Travelled with family
Disliked: Amenities, property conditions & facilities
It was one of the ugliest rooms I've been in. They used white bedsheets over the bed, like a comforter, I guess.... They had no hairdryer in the room or to borrow at the front desk. The room had a refrigerator but no cups or anything to drink out of. The toilet was ancient and about 14 inches high.
Stayed 1 night in Aug 2022
Response from Front Desk on 20 Aug 2022
I apologize that we did not meet your expectations. I understand the frustration. I will forward your concerns to housekeeping and let management know about your stay.

6/10 Okay

Randall

Liked: Staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Rob on 18 Aug 2022
James,Thank you for your kind review. We hope to see you again soon.

8/10 Good

Karen, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Very good restaurant and a very pleasant view.
Stayed 2 nights in Aug 2022
Response from Front Desk Jason on 14 Aug 2022
Thank you for your positive feedback. We hope you will come again soon!

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
second time we stayed here. Booked a bay view with balcony this time. So glad we did. The sunset views were amazing. Clean room, nice breakfast in room with view of water, nice restaurant attached. Will be back again
Stayed 2 nights in Aug 2022
Response from Front Desk -Theresa on 9 Aug 2022
Thank you for such a wonderful review. We are pleased to have provided you with quality service, and our dedicated staff will be glad to learn of your praise. We work very diligently to provide the very best for our guests.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at checkin Tory and checkout Carey where very nice and friendly
Stayed 1 night in Aug 2022
Response from Front Desk Jason on 12 Aug 2022
Thank you for your feedback. We will forward your compliments to Tory and Teri. Please stay with us again!

10/10 Excellent

Carla

Great
We loved our stay, location, room, and atmosphere. Also, the elevator was great! Lol weve had some issues with other hotels. The only complaint we would have is breakfast. They run out of food, no breakfast meats. We also saw several people coming in off the street for meals. We went down at 9am and everything was gone. Would like to see atleast bacon.
Stayed 2 nights in Aug 2022
Response from Front Desk Jason on 12 Aug 2022
We will forward your remarks regarding breakfast to our management. Thank you for staying with us. We hope you visit us again soon!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Hotel was very clean. Seems still being updated. Continental breakfast was just okay. Small room to dine in,more area near lobby to eat at. Nice location, quiet,excellent on site restaurant
Stayed 2 nights in Aug 2022
Response from Front Desk Jason on 12 Aug 2022
Thanks for your feedback. We will let our management know about your remarks regarding breakfast. Come see us again soon!

10/10 Excellent

paul, port charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location.
Stayed 2 nights in Aug 2022
Response from PG Waterfront on 8 Aug 2022
Thank you for the review.

8/10 Good

RENEE, Elkhart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the fact that it was waterfront rooms were clean shower would not adjust so the water would spray on the floor bathroom sink faucet was loose and the people knowing the lawn were caught peeking in our window at my wife's naked ass
Stayed 1 night in Aug 2022
Response from Front Desk - Jason on 6 Aug 2022
I apologize for the disturbance. Let us know if this happens again and we will take immediate action. I have also written a work order for maintenance to fix the shower and faucet in your room. Despite this, we are glad you enjoyed the rest of our accommodations.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and comfortable. Beds were comfortable. Staff were friendly and very helpfulthings to do ,restaurants. Great view. Location was great. Walk to restaurants, live entertainment. It is older but price makes it a great value. Highly recommend.
Stayed 2 nights in Jul 2022
Response from Front Desk on 5 Aug 2022
Thank you for your review and hope to continue to service you in future stays.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms . Needs some updating remodeling . Overall ckean , beds quite comfortable. Restaurant was fantastic. View is beautiful. Staff at hotel and restaurant very nice .
Stayed 1 night in Jul 2022
Response from Front Desk on 5 Aug 2022
Thank you for your review and we hope to see you return soon.

8/10 Good

Margaret, Mountain View

Travelled with family
Liked: Cleanliness, staff & service
The hotel rooms are very large and the view is beautiful, they need to do some updating in the rooms however.
Stayed 1 night in Jul 2022
Response from Front Desk on 5 Aug 2022
Thank you for your review. We hope to see you stay with us again.