Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
77% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from H

Very nice hotel.

Posted 25-Jun-2015
Wonderful experience. I will recommend this hotel to my family and friends. I have started already.
3 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Great Trip!

Posted 17-Jun-2015
Pros: Staff, Room, over all experience
Cons: Hotel WIFI was weak & limited food availability, zero amenities
Location: Must take the glass bottom tour from Store Bay & visit Nylon pool
Staff was super friendly! food & beach were great. Food could have been more available, meals are only severed within certain time frames, if you miss this time frame there is no other snacks or food available. Meals or Snacks are not available past 10pm at night till 7am. There is also no vendors or food stands near or around the hotel. Food rating was 2 star. If you looking for turquoise blue water and white sand beaches, then this is not the resort you should stay at. To seek this type of experience you must visit Pigeon Point & Store Bay. Water was good, but not as crystal clear. Beach was clean. Other then the pools, beach & bar there are no other amenities.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jun-2015
Pros: The beach front view and the pool.
Cons: The rooms could be more updated.
The actual experience was worth the stay. I can see myself returning. However, the rooms can do with an upgrade. The staff was very friendly and welcoming making sure we were comfortable. The view from the room was amazing to wake up to. Improvements can be done on the nightly entertainment. Overall my family and I had a great time and we will surely return despite the short fall.
4 out of 5
Recommended
for Everyone
by A verified traveller from TRINIDAD

Posted 12-Jun-2015
Pros: we liked the food it was great and how everyone is friendly
Nice and quiet place for a relaxing vacation and honeymoons.
3 out of 5
by A verified traveller from Guyana

Total Disappointment

Posted 10-Jun-2015
Pros: The Beach
Cons: Note comments above
After staying at the Marriot in Trinidad for a few nights it was an unexpected shock when we checked in at Turtle Beach. The overall appearance of the hotel is much different than what was advertised on the Expedia website. There seemed to be a total lack of maintenance of the hotel facilities, especially in the rooms. Lamp shades were missing from the bar, tiles had fallen off the pillars and pool seem to be contaminated with obstacles that were blown in by the wind ( although this is normal in the tropics, the pool only appeared to be cleaned in the mornings. The worst part was the linen on the bed was funky, we requested a change of sheets, which was changed but the comforter was no changed. In addition to this, the bathroom faucet and sink faucet were full of soap scum and it is evident that it is not usually cleaned. On one day room service left only one towel for us. on passing the room service lady later in the day, we asked her if she had extras, which we saw on her cart. In the most unpleasant tone she said no and asked us why. When we told her was because she just gave us one towel, miraculously, she took out one more and gave us. The only pleasant staff that we encountered were the Filipino front desk receptionist who checked us out and the bar man who first served us. we will never go back to turtle beach and we do not recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

Good hotel, it's on the beach.

Posted 03-Jun-2015
Overall good hotel, I love the restaurant that is situated on the beach, personally for me, part of the pool should have been deeper than 3'6", the food was above average "hotel food", the rooms and environs were clean, taking into consideration it's not a brand new hotel, the staff were very friendly and helpful, some fresh fruit cocktails would be appreciated, my overall stay was good.
4 out of 5
Recommended
for Everyone
by A verified traveller from M

wish I could have stayed longer!

Posted 17-May-2015
Great location right on the beach. While dining options are limited there are lots of great food options and everything was great. Many reviews mention poor service but once there you will find that it's just a laid back way of life that carries through to work. Really, just a little elbow grease and better management are all that keep this resort from rating 4 stars. we saw turtles every night and even saw baby turtles hatching on our last night. Vendors are friendly and not pushy at all. Many great things to do nearby.
3 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

All Inclusive stay

Posted 07-May-2015
All amenities are fairly good but needs some upgrade for better customer satisfaction. The meals were enjoyable and of good quality. The hotel staff were fairly good but needs to be more efficient with room cleaning. The pool facilities are great. I would recommended.
2 out of 5
by A verified traveller from T&T

Terrible room

Posted 28-Apr-2015
The room was very disappointing. The walk from reception area to the the room was a 5 minute walk. The cable wasn't working the internet connection was poor. Front desk wasn't comforting to my discomfort. The room is in need of a serious upgrade the head board of bed was broken.
3 out of 5
by A verified traveller

Terrible Room

Posted 27-Apr-2015
Location: Everything was more than a 20 minute walk away so not conveniently located
Grounds and pool and staff are very pleasant but the room needs much improvement. Cold water in bathroom, cheap furnishings, but room was clean.