Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
75% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom T&T

Terrible room

Posted 28-Apr-2015
The room was very disappointing. The walk from reception area to the the room was a 5 minute walk. The cable wasn't working the internet connection was poor. Front desk wasn't comforting to my discomfort. The room is in need of a serious upgrade the head board of bed was broken.
3 out of 5
by A verified traveller

Terrible Room

Posted 27-Apr-2015
Location: Everything was more than a 20 minute walk away so not conveniently located
Grounds and pool and staff are very pleasant but the room needs much improvement. Cold water in bathroom, cheap furnishings, but room was clean.
4 out of 5
for Everyone
by A verified travellerfrom Trinidad

Repeat visitors

Posted 08-Apr-2015
This was our third stay at this hotel and we can definitely say that they are undergoing a transformation, albeit at a snail's pace. We booked standard rooms because these are closer to the lobby and pool area. The rooms were tired, lacked color, and everything in it seemed old. The bathroom was particularly small and dated. The shower head was spewing water in all directions but this was fixed quickly by maintenance. Most days we did not get cleaning service till late afternoon, which was our nap time hence inconvenient to us. The staff seems unhappy and grumpy, especially at the pool bar and front desk. No friendly chatting or welcoming remarks, just straight to business. The food was good, although it seemed it was the same kind of fish everyday in a different sauce at lunch and dinner. The buffet usually had a good variety but I couldn't see myself eating happily there for more than a week. The pool and beach are wonderful and cannot be faulted. Sufficient lounge chairs and pool towels, even watersports were available. We love turtle beach and would definitely return, hopefully management would look into updating all the rooms and staff before that. This hotel has a lot of potential!
4 out of 5
for Everyone
by A verified travellerfrom trinidad

Not A class but I would go again

Posted 30-Mar-2015
Pros: Food
Cons: Customer service
Location: Beach was beautiful
The for was great. Most of the staff was helpful and friendly however few were rude. The room is not brand new in condition but it was clean and pleasing. Location was superb. Beach right outside my room. Lovely sea breeze. Relaxing.
3 out of 5
for Couples
by A verified traveller

Nice room close to the beach

Posted 16-Mar-2015
Pros: I like the general atmosphore, very relaxing.
Cons: Staff can be a little more pleasant especially at the front desk at night, also the stray dogs on the beach need to be addressed.
My overall experience was okay, some of the staff were more accomodating than others, it might have nice to have someone to assist with taking bags to the room as I was unsure where it was and it was a long trek to the room.
5 out of 5
for Couples
by A verified travellerfrom New York, NY

Great Hotel on the Beach

Posted 11-Mar-2015
Pros: Great location and great entertainment - perfect for a relaxing beach vacation!
Cons: The hotel could use some renovations and the hotel staff could be a little friendlier but nothing was horrible.
Location: A man approached us about doing a glass-bottom boat tour at Pigeon Point - providing transportation both ways. It was great!
We had a great experience at Turtle Beach Resort! At check-in, we were greeted by complimentary rum punch, a drink we instantly loved and were able to enjoy throughout our stay. The meals at the resort we decent - nothing too amazing but a good mix of the local flavors. Evening entertainment was great - we had a singer our first night and steel drums the second. On our first night, the bartender instructed us to follow the crowd to the beach, where we saw a 300 pound turtle burying her eggs on the beach. The rooms were okay - a little outdated but clean with amenities. The common areas were great - the resort is literally right on the beach! We would definitely stay here again!
3 out of 5
by A verified travellerfrom NYC

Nothing Special

Posted 28-Jan-2015
The resort was beautiful, the people were lovely, in late January most of the guests were older white couples. This is not the kind of all inclusive that has a vast array of food options at all times. Meals are provided 3 times a day and then there are VERY light snacks at 4pm for high tea. I would have preferred more food options and for food to be available all day. I love to eat and I rarely go hungry on vacations but I did starve a bit during my stay at Turtle Beach. In addition to not having food available at all times, the food that they did have was average. Many of the buffet options were overcooked and flavorless. The alcoholic beverages are available most of the day and evening and they are decent. The resort was clean, the beach is an average Caribbean beach, nothing was special about the water, sand, cleanliness, or activities. This was a cute quick getaway and the wifi was fantastic. I would not come here with a large group of young people as there is nothing to do. I would not stay here again and I would be embarrassed to recommend this place to anyone else. It is a good value for the money.
4 out of 5
for Everyone
by A verified travellerfrom g

Bra hotell vid fin strand

Posted 24-Jan-2015
Bra rum och stor säng och fin utsikt över stranden. Maten är bra men ett minus är poolens renlighet. Inte ok. Annars toppen;)
3 out of 5
for Couples
by Stephaniefrom New York

The beach is beautiful!

Posted 21-Jan-2015 on Hotels.com
The location was amazing. Right on a beautiful beach; quiet and serene. If you want to enjoy time around island and spend time on her beach, this is a great place to go (especially the free drinks). However, if you plan on spending a lot of time at the actual resort and plan on eating all of the meals, you will be disappointed. The food is horrible and the service is mediocre...the rooms are pretty simple and definitely a 2-3 star at best. But! The beach itself is great, as is the pool.
2 out of 5
by A verified travellerfrom FL

Find Another Resort

Posted 02-Jan-2015
Pros: Location.
Cons: Almost everything.
Location: Glass-bottom boat tour was a joke: too many people for snorkeling with no fins and very difficult boat access.
Turtle Beach is on a very nice stretch of beach but the wave action can make it uncomfortable to get in. The rooms are old and ours always seemed vaguely dirty. The mattress was old and saggy and the room was serviced late in the day. Beach towels were sometimes unavailable. On some nights the food was barely edible but the breakfasts and desserts were generally good. There were many children so this is no place for a romantic get-away.