Outdoor pool, pool loungers

Reviews of Four Points by Sheraton Pleasanton

3 out of 5
Four Points by Sheraton Pleasanton
5115 Hopyard Rd, Pleasanton, CA

Reviews

7.4

Good

Rating 10 - Excellent. 377 out of 1000 reviews" "
Rating 8 - Good. 229 out of 1000 reviews" "
Rating 6 - Okay. 157 out of 1000 reviews" "
Rating 4 - Poor. 135 out of 1000 reviews" "
Rating 2 - Terrible. 102 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Vanessa, Yuba City

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Unfriendly staff but room was very nice.
Stayed 3 nights in Feb 2024

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nice, we enjoyed our time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Severo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff when I checked in and out. Very nice, expeditious & cordial. They made everything worth the stay even when I checked out which made me feel special giving me water to go & always smiling.
Stayed 1 night in Apr 2024

8/10 Good

Mark, Sebastopol

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Ariana

Stayed 1 night in Mar 2024

10/10 Excellent

Julissa, Rancho Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Sonia

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Raymond

Business traveller, Travelled with pets
Service was amazing
Stayed 1 night in Mar 2024

8/10 Good

JAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Carlos, Pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024

8/10 Good

Katharine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms, surrounding pool, spa and mini lake.
Stayed 1 night in Mar 2024
Response from Fourpoints on 23 Mar 2024
Hello Katharine,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team along with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. If you find yourself in the area again, please come visit us especially once renovations are complete along with the restaurant so we can provide you with and even more enjoyable stay!We hope to welcome you again soon.

10/10 Excellent

Sicheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Fourpoints on 23 Mar 2024
Hello Sicheng,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team along with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. If you find yourself in the area again, please come visit us especially once renovations are complete along with the restaurant so we can provide you with and even more enjoyable stay!We hope to welcome you again soon.

8/10 Good

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. Only bummer was I tried to get an early check in and they couldn’t accommodate.
Stayed 3 nights in Mar 2024
Response from Fourpoints on 23 Mar 2024
Hello Terri, Thank you for sharing your experience with us at the Four Points Pleasanton. We apologize we couldn't not get you an early check in. We most definitely try to accommodate guests to make your stay as smooth and enjoyable as possible, and if we failed to do that, my apologies. We would like you to stay with us again so we can make your stay a memorable one!

4/10 Poor

Carlos

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk was not the best, not friendly
Stayed 1 night in Mar 2024
Response from Rubeeka on 17 Mar 2024
Hello Carlos. Thank you for taking your time to provide us with your honest feedback. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. Please let us know if there is anything we can do to make things right to earn your business again. I hope you choose to stay with us again, whenever your travels bring you back to the area.Thank you

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant employees and very clean facility.
Stayed 1 night in Dec 2023
Response from Fourpoints on 23 Mar 2024
Hello Tiffany,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team along with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. If you find yourself in the area again, please come visit us especially once renovations are complete along with the restaurant so we can provide you with and even more enjoyable stay!We hope to welcome you again soon.

10/10 Excellent

Marian, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2024
Response from Fourpoints on 23 Mar 2024
Hello Marian,Thank you for sharing your experience with us at Four Points Pleasanton! We share the positive feedback with our whole team as a way to encourage to keep up the good work when also trying to provide a memorable stay for our guest. We hope to see you again when you find yourself in the area!

6/10 Okay

Kandra

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property was getting a face lift. No breadfast!!!
Stayed 1 night in Mar 2024
Response from Fourpoints on 23 Mar 2024
Hello Kandra,Thank you for taking time to share your experience with us at the Four Points Pleasanton. We are trying to finish up the renovations in our restaurant as soon as we can so that way our guest can have the best experience possible. If you do find yourself in the are again, we would like to give you a memorable experience!We hope to welcome you again soon.

2/10 Terrible

Tammy

Stayed 2 nights in Mar 2024

10/10 Excellent

Manuel

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was heated the workout room was very clean the room was very nice the desk was very helpful
Stayed 2 nights in Feb 2024
Response from Fourpoints on 23 Mar 2024
Hello Manuel,We appreciate you taking time to share your experience with us at Four Points Pleasanton. We share positive feedback with the whole team as a way to encourage to keep up the good work and continue to give our guest a memorable experience. We hope to you again!

6/10 Okay

Ernesto Jr

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are really nice and helpful. My room was very clean and acceptable. There’s so much construction going on in hallways that were closed during a terrible, rainy storm, we had to walk outside around the property to just get to our rooms. Even though parking spaces were near our room on the other side of the lot, most of it was closed off for construction, and it really sucked.
Stayed 1 night in Feb 2024
Response from Four Points on 2 Mar 2024
Hello Ernesto Jr, I truly apologize to hear the renovations causing so much commotion especially during the rainy season. We are working on the renovations along with the restaurant as quick as we can, and we would like to have you visit us again once everything is complete so we can give you a memorable stay! I hope you choose to stay with us again when you find yourself in the area.Laura Apodaca

2/10 Terrible

Viresh

Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly after a hectic flight they give me checked in at 5 pm Which was supposed to at 3.30. They don't have rooms ready still they handover me key and I tried to open the room and not able to open it that time they were saying room was not ready. Again i have to wait for new room. 4 time i have to change the key card because it was not workings everytime i come out the room Experience was very bad
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a remodeled room and I enjoyed my stay. The staff and the manager were very friendly and was able to assist with any questions I had
Stayed 2 nights in Jan 2024

4/10 Poor

Lawanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Asked front desk for extra towels was told twice that housekeeping would come … after 1hr still nothing
Stayed 2 nights in Feb 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was excellent! Very beautiful property that is close to the freeway but is very tranquil and quiet.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Christina M

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was construction but overall a good stay.
Stayed 1 night in Feb 2024
Response from Fourpoints on 23 Mar 2024
Hello Christina, Thank you for sharing your experience with us at Four Points Pleasanton! When you find yourself in the area, please visit us again!

8/10 Good

Edward

Stayed 5 nights in Feb 2024
Response from Fourpoints on 23 Mar 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team along with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. If you find yourself in the area again, please come visit us especially once renovations are complete along with the restaurant so we can provide you with and even more enjoyable stay! And also at any time in the future please let us know how we can provide you with excellent service if you ever feel we are needing some improvements!We hope to welcome you again soon.

8/10 Good

Jennifer

Stayed 2 nights in Feb 2024
Response from Fourpoints on 23 Mar 2024
Hello Jennifer,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team along with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. If you find yourself in the area again, please come visit us especially once renovations are complete along with the restaurant so we can provide you with and even more enjoyable stay!We hope to welcome you again soon.

6/10 Okay

Beatriz

Stayed 1 night in Feb 2024
Response from Fourpoints on 23 Mar 2024
Hello Beatriz,Thank you for taking time to share your experience with us at the Four Points Pleasanton. I would like to encourage you that if you ever feel we are lacking in any area of service for you during your stay, please reach out so we can correct any concerns you may have. We want you to enjoy your time when staying with us and it seems that didn't happen completely. Also always feel free to reach out and share your experience so we can do our part to communicate this among our leadership teams. If you do find yourself in the are again, we would like to give you a memorable experience!We hope to welcome you again soon.

4/10 Poor

Lindsey, Dublin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Most of the property under construction. Room was nice, bed frame stuck out but was hidden by bed skirt, ran into it twice. Rooms under construction were open, mattresses left uncovered. No breakfast or lounge/bar area available.
Stayed 1 night in Feb 2024

6/10 Okay

Leah

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fourpoints on 23 Mar 2024
Hello Leah, Thank you for sharing your experience with us at Four Points Pleasanton! It seem we failed short somewhere in our service. During your visits if we are lacking in any service to give you an enjoyable stay, please reach out so we can correct any concerns as soon as possible. When you find yourself in the area, please visit us again so we can give you a memorable experience!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Jan 2024
Response from Fourpoints on 23 Mar 2024
Hello Brian, Thank you for sharing your experience with us at Four Points Pleasanton! When you find yourself in the area, please visit us again!

10/10 Excellent

Devanand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Joy

Stayed 1 night in Jan 2024
Response from Fourpoints on 23 Mar 2024
Hello Joy, Thank you for sharing your experience with us at Four Points Pleasanton! When you find yourself in the area, please visit us again!

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality
Short, but would do an extended stay there.
Stayed 1 night in Jan 2024

6/10 Okay

Aileen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We arrived to smell a strong marijuana smell in the hallway and a dog barking. The weed smell continued to the next day. The following day was a strong smell of cigarettes. There was an entire parking lot of construction materials and two dumpsters. A male was dumpster diving at 1030pm on our first night and approached me to ask if he was being too loud. I told the front desk and they said he should not be there.
Stayed 1 night in Jan 2024

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some construction going on, but really nice place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Ayreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay !!
Stayed 1 night in Dec 2023

10/10 Excellent

mirna a

Stayed 1 night in Dec 2023

8/10 Good

Paul

Travelled with family
Liked: Staff & service
Staff and service were great. Staff attended promptly our need. However the washroom bathtub was rusty; water don't drain when taking shower. Toilet was not flush (not enough pressure)
Stayed 4 nights in Dec 2023

2/10 Terrible

Casey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Javier

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Under construction without notice
Everything was average, but fine. The hotel was under construction which would have been good information to deliver to the customer in advance of decision-making on the booking, given the on-site restaurant and bar was not in operation. Upon check-in, I was assured the construction would not interfere with my stay, however, the property has six buildings and I was assigned to a room next to the building entry/exit/stairwell facing the parking lot of construction storage and equipment along the main arterial Hopyard instead of being placed (perhaps?) facing the inner courtyard garden and pool. This is not my first stay here, so I'm disappointed given the choice to intentionally stay here. Will not book again.
Stayed 2 nights in Dec 2023

4/10 Poor

Nikki

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No cold water in the bathroom sink. Ice machine not working. No elevators. No iron or hair dryer in room, requested one from front desk and never received it. Confusing access to outer buildings. It is under renovation so maybe that will be more clear once completed?
Stayed 2 nights in Dec 2023

2/10 Terrible

Joseph, Dallas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should be condemned
Stayed 2 nights in Dec 2023

6/10 Okay

Teresa

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is under MAJOR renovation and this was not disclosed. My room was clean and acceptable, but there are no elevators on property and you have to walk outside to get anywhere (there's no connected hallways.) We had a major work conference that was continually being interrupted by construction noise. I would recommend this hotel AFTER construction is completed.
Stayed 2 nights in Dec 2023