Dear Jeanette, Thank you for your feedback. We're glad you found our property clean and our staff friendly. However, we apologize for any inconvenience you experienced while trying to reach us before your arrival and for the miscommunication regarding the room change to an ADA room. We understand your challenges with the room location, especially with accessibility needs. Your comments are valuable; we'll use them to improve our services. We hope to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Luis, Thank you for your positive feedback! We're thrilled you received excellent customer service at Extended Stay America. We prioritize providing exceptional service, and we're delighted that we can make your experience enjoyable. Your satisfaction is important to us, and we look forward to welcoming you back in the future!Sincerely,Hotel Management

Dear Jocelyn, We are pleased that you had a pleasant stay with us. Your feedback is invaluable as we continuously strive to monitor and improve our guest experience. It was a pleasure to host your visit, and we express our gratitude for choosing Extended Stay America. We eagerly anticipate the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Janice, We sincerely appreciate your choice to stay with us and taking the time to share your feedback. Please accept our apologies for any cleanliness issues you encountered during your stay. This does not align with our standards, and we are actively addressing these concerns with our housekeeping teams to implement necessary improvements. Your insights are invaluable, and we hope to provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Albert, Thank you for choosing us and sharing your recent stay experience. We are glad you had a pleasant stay and enjoyed our location. We would love to welcome you back soon at Extended Stay America. Sincerely,Hotel Management

Dear Jocelyn, We want to express my gratitude for your wonderful review of Extended Stay America. We are constantly working hard to ensure our guests receive exceptional hospitality and your kind words are a great motivation for all of us. Thank you for recommending us, and we would be honored to have the opportunity to serve you every time you visit the city.Sincerely,Hotel Management

Dear Raja, Thank you for taking the time to share your thoughts. We're pleased to hear you enjoyed our convenient location. We appreciate your feedback regarding breakfast and will certainly use it to enhance our offerings. Guest input is invaluable as we strive to provide an exceptional experience. We hope to welcome you back in the future for an even more enjoyable stay.Sincerely,Hotel Management

Dear KAMAL, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Karen, We are pleased to hear how much you enjoyed your stay! It is always nice to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. Thank you for taking the time to share your time with us. It was a pleasure having you, and we hope to see you again soon!Sincerely,Hotel Management

Dear Joan, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconvenience you encountered during your stay with us. Your comments are invaluable as we continually strive to enhance our guest experience. We hope to welcome you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management

Dear Jennifer, We apologize for anything other than a completely satisfying stay. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Thank you for bringing this to our attention. Your helpful comments will be shared with our team, and we will use them for future improvements. We hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

Dear yongfang, Thank you for choosing to stay with us and for taking the time to provide your feedback. We are thrilled you enjoyed your experience at Extended Stay America. It's always wonderful to see our guests leave happy and satisfied. We appreciate your kind words and look forward to welcoming you back soon. Best wishes for your future travels!Sincerely,Hotel Management

Dear Douglas, Thank you for writing a review of your time with Extended Stay America! We are happy to know you were pleased with our staff and services. We appreciate your business and look forward to seeing you again for another memorable experience. Have a great day! Sincerely,Hotel Management

Dear Estrella, We appreciate you being our guest and providing your kind feedback! It's a pleasure to read that you loved our clean, quiet, and conveniently located hotel. Providing a comfortable and enjoyable experience for our guests is our top priority. Thank you for choosing Extended Stay America. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management

Dear Amor, Thank you for taking the time to share feedback about your recent stay. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have discussed this appropriately with our housekeeping staff, and steps are being taken to ensure this is not repeated. On the positive side, we are delighted to receive your positive feedback about our front desk staff, Dee, for her exceptional service. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Frank, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. Thank you for acknowledging their efforts. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Dear David, We are sorry for the issues you had with our front desk associate. However, we were happy that our staff member, Mary was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Neil, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We also appreciate your feedback that we reasonably priced. We appreciate your feedback and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us at Extended Stay America. We are delighted that you loved how clean and spacious your suite was and that you found the bed to be very comfortable. Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Hotel Management

Dear Roger, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. It is observations like yours that give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return!Sincerely,Hotel Management

Dear Christine, Thank you for staying with us. We loved knowing how pleased you were with our location and appreciated the easy access to your conference venue and Costco. Everything our team does is to provide each guest with an exceptional experience, so thank you for taking the time to recognize Mary’s hard work. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. Thank you for being our guest, and we hope to see you on your next visit to our area.Sincerely,Hotel Management

Dear Robert, We appreciate your feedback regarding the breakfast experience. We understand the importance of providing a satisfying meal for our guests, and we're sorry to hear that we didn't meet your expectations. Your comments will be shared with the team for improvement. We value your input and hope that despite this, you had an overall enjoyable stay. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management