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The staff at this property was very attentive to our needs. In town for a wedding and the staff was so kind and understanding. They went above and beyond! They assisted the driver of the Charter Bus we hired. GREAT STAFF! Thank you all so much!
Dear Debbie,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by WyndhamJourdanton - Pleasanton. Your feedback is very important to us, and we are taking the appropriatemeasures to address the issues you've highlighted to prevent future occurrences and improve your stayexperience. Here at La Quinta Inns & Suites, we continuously strive to meet your needs andexpectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us theopportunity to better serve you in the future.
I would NOT recommend this hotel to anyone staying in Jourdanton/Pleasanton. Pool is completely drained, no first floor working ice maker, lawn mower on the stairwells, no working elevators. DIRTY bedroom and bathrooms. Had to ask for room switch since first room was covered in hairs and bedding has stains. SKIP this hotel and book anywhere BUT this hotel.
Desarae
Stayed 2 nights in Mar 2024
Response from Mgmt on 20 Mar 2024
Dear Desarae,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jourdanton - Pleasanton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room did not live up to your standards. The hotel is going through extensive renovations. We have priced ourselves accordingly. If there ever is a problem with a room, we grant a room change to resume customer satisfaction. It was storming that day which resulted in a power surge. The elevator was up and running by the next morning at 6am due to a technician. Pool was drained due to the water for the last 2 weeks. It was storming so no one has been interested in the pool. We try extremely hard to correct any wrongs on a daily basis. We constantly strive to give the best level of service that we possibly can.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,MGMT
Room was spacious. Great for families with kids. Hotel was great breakfast was excellent. Great experience/value overall. Will be staying here again soon.
The property is in a state of renovation has materials and equipment all over the place. This made parking very limited. As a disabled veteran handicap parking was even more limited as they were using handicap parking for material storage. Rooms were clean but housekeeping needs to focus on the showers a little more. Faucet in our room was too short needed a longer spout could barely get my hands under it to wash my hands.
Melissa/Melinda..sorry not sure sorry was very helpful on the phone to add a night and already had our rooms grouped together when we checked in. Pet friendly…rooms clean and comfortable.
Staff was friendly. I had trouble with parking when I came in late. Staff instructed me to park up front. They made a bad position for me and took care of it quickly.
Under renovation, but still a nice comfortable stay. Cassandra, the front desk clerk, went above and beyond to make sure my stay was wonderful for me and my dog.
Lauren
Stayed 1 night in Oct 2023
8/10 Good
America
Travelled with partner
8 Oct 2023
Liked: Cleanliness, staff & service, amenities
Loved our stay there but we didn’t get to use the pool since it was closed throughout the whole time we were there.
I travel a great deal for work and this is the first property I have ever come across that has no water available. No water in the fitness center, no water fountain; there wasn’t even water as an option at breakfast. The average high temp during my stay was 104 degrees…be better LaQuinta!!! Your customers deserve better for what you charge.
Mark
Stayed 2 nights in Jun 2023
Response from Mgmt on 30 Jun 2023
Dear Mark,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by WyndhamJourdanton - Pleasanton. Your feedback is very important to us, and we are taking the appropriatemeasures to address the issues you've highlighted to prevent future occurrences and improve your stayexperience. We do offer an array of beverages in our Sundry Shop, along with breakfast. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us theopportunity to better serve you in the future.
8/10 Good
Barbara
11 Jun 2023
Barbara
Stayed 1 night in Jun 2023
4/10 Poor
Martha
Travelled with family, Travelled with family and small children
Picture and property do not match. Hot tub did not work. Pool area smells of animal waste. Cheap "cleaning" products used in lobby. Elevator needs repair, no required postings in place. Very slow check in process.
Martha
Stayed 1 night in May 2023
Response from Mgmt on 27 May 2023
Hi Martha, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jourdanton - Pleasanton. Your feedback is very important to us, and we are taking steps to address the issues you've highlighted to improve your stay experience. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Thank you Christopher for your great review! We are so appreciative that you had a positive experience during your stay here with us. We would really love to have you back as soon as possible!
Pool was not available.
Tv in our room did work.
Disappointed on that.
Michael
Stayed 1 night in Apr 2023
Response from Management on 22 Apr 2023
Thank you for the review and staying with us. We attempted to update the pool status and had it all over the property but I understand the concern which is why you were credited on your stay. We hope to see you again to showcase the improvements!
Dirty towels were left in the bathroom from previous guest. They didn’t come to pick them until the next morning. I find that a health risk because of COVID. Just plain unsanitary and just done dirt filthy
Angel
Stayed 1 night in Mar 2023
Response from Mgmt on 13 May 2023
Dear Angel,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by WyndhamJourdanton - Pleasanton. Your feedback is very important to us, and we are taking the appropriatemeasures to address the issues you've highlighted to prevent future occurrences and improve your stayexperience. Here at La Quinta Inns & Suites, we continuously strive to meet your needs andexpectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us theopportunity to better serve you in the future.
Nothing, dark reception area and breakfast area too.
Blanca E
Stayed 1 night in Mar 2023
Response from Pete, GM on 20 Mar 2023
Hi Blanca, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jourdanton - Pleasanton. Your feedback is very important to us, and we are taking steps to address the issues you've highlighted to improve your stay experience. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2/10 Terrible
Christian
24 Feb 2023
Christian
Stayed 1 night in Feb 2023
Response from Pete, GM on 16 Mar 2023
Dear Christian,Your feedback is very important to us and it is our hope that you will give us the opportunity to better serve you in the future.