The Hotel del Carmen in Tuxtla is a great place to stay. The staff are friendly and helpful and the rooms, while basic, are clean and functional. This is a totally non-smoking hotel and the only drawback is that they have no outside patio/balcony areas for guests who want to smoke. The hotel is located a couple of blocks from the Parque Marimba, which offers free live marimba music every night of the week by a different band. You can just sit and listen or you can get up and dance. The hotel also offers city tours and tours to outlying areas, which you can book at the reception desk. One of the staff takes you on the tours, either in a car or a mini-van, depending upon the number of people on each tour. As we are Canadians living in Mexico, we always speak Spanish when we are dealing with Mexicans and our tour guide gave us the tours in Spanish. I would assume if you needed a tour in English, they would send a bilingual guide or direct you to where you could find one. When we go back to Tuxtla, we would definitely stay at the Hotel del Carmen again!
All the streets around the hotel are being rebuilt so arriving there was a challenge. It's hard by taxi and even on foot. There are so many people walking over the obstacles that my backpack was opened and my wallet stolen unnoticed.
The hotel itself is clean. And that's all. The atmosphere is awful. My wife and I experienced many guests changing their clothes with the doors opened. Also, many people talking loudly even after 2 AM and the hotel didn't care.
Excellent facility, high quality but not too expensive restaurant on facilities, very clean, very attentive, I didn't need it but I heard staff speak good English to those that did. The pool is too small for laps, I never saw anyone in it, but otherwise everything was top notch.
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