We chose this hotel based on reviews we had read on Expedia and were very happy with our choice. We chose the Excellence Exclusive package and were pampered as expected. Our pool concierge ,Jose Rojas, in building 8 greeted us every morning with a smile and was eager to help with any request. The beach staff was always available and delivered drinks and snacks on a regular basis. Unlike other all inclusive resorts we have stayed at in the past there was a variety of premium drinks available. Beer selection included Corona, Corona Light, Budweiser, Bud Light and a few others as well. Bottled water was readily available at any time without requests from a server or room service. Food variety and quality was above par. The nightly shows were entertaining as well
Took my daughter for her 18th birthday. It was fabulous! It was quiet, you never had to get up early to get a beach lounger (even front row to the beach), good food, excellent service, all non motorized beach activities are free (kayaks, paddle boards, catamaran), and although they allow kids you never knew they were there. I want to go back and take my husband. We took an excursion to Isla Mujeres and it was wonderful. If you love crowds and lots of loud noise and partying into the night, this is not your place. Although the late night clubs are just a short cab ride away if you enjoy the nightlife. I can't say enough about this place. Highly, highly recommend
We had stayed at the Excellence Resort (adults only) a few years ago, and absolutely loved it, so we came to Finest with some very high expectations. We were not disappointed. From the first greeting to our final goodbye, everyone we encountered was fabulous. Gerardo, the bellman, was great and very friendly. We opted to stay in the Finest Club; our room was very nice, clean, and comfortable, and stayed that way our entire stay. We also really enjoyed the Finest Club private beach. Martha, Luis, and Francisco always went above and beyond to make our stay enjoyable. They were fantastic. We also always looked forward to seeing Manuel at the bar across from the Sky Bar. Even on busy nights, he always had a smile and a great attitude. Our baby really enjoyed the Kid's Club pool and the toys they had available for her to play with as well.
Yes, there is a dress code and it is enforced. If you go prepared, like we did, you won't have any problems. If not, you will only look like a jerk arguing with a staff who are only doing their job.
Overall, we were very pleased with all aspects of our stay at Finest and can't wait to go back.
We completely enjoyed our stay at this beautiful hotel. The service was great and the ambiance was perfect. It seemed to attract families more, which was perfect for us and our two children. The pools and food were great and the nightly shows were entertaining.
Playa Mujeres is a beach area about 25 minutes north of Cancun’s hotel zone and 30 minutes from the airport. Looking west out over the Caribbean to Isla Mujeres, Playa Mujeres is the mainland portion of the Isla Mujeres municipality. The area is home to the Playa Mujeres resort complex and the Playa Mujeres Golf Club, with a course designed by Greg Norman.
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