We stayed at El Balcon for 1 night before going on a 5 day trek to Macchu Pichu. The room was spacious and the beds comfortable. We had to get up very early the next morning and breakfast was made ready for us. Staff were very accommodating in allowing us to leave our heavy rucksacks in the luggage store until our return. We then spent a second night at El Balcon and this time we had a first floor room which was even nicer than the ground floor room we had before. We were able to pay by credit card which was an added bonus. We then set off for Puno and the Colca Canyon to return to Cusco 4 days later. Wanting to spend a day exploring Cusco before our flight home we were delighted to be able to leave our rucksacks at El Balcon again, returning later in the day to get a taxi to the airport. We cannot recommend the service we received highly enough.
Sarah from UK
Located a mere three streets from the very well known and very central Plaza de Armas Sqaure, guests of the El Balcon in …More
"don’t stay here, last resource if you are desperat"
the smallest room I’ve ever seen (and we saw 2 on in first floor the other 2nd ) no ventilation, washroom was so small
Cleanliness: 2 worst thing: the bed sheets were so dirty, in the first room we got, the duvet had white spots all over it and looked so dirty, then the sheets were dirty with hair and other spots.. no nice at all… we complaint and they told us to get another one because it was too late to change the bed clothes.. ok we got another one… it was worst, with a bed all the way to the wall and tiny space between the bed and the tiny washroom.. we inspected the bed, were so dirty, brown, yellow and other spots all over.. we wanted to leave but it was 11pm and this place is in the middle of nowhere … so of course we complaint again and the guy in the from that I don’t remember his name but not polite at all gave us a clean linen, We used it in half one for the bottom and one of the top and we used an extra layer of our clothes to not use their bed clothes.. disgusting…
Service: 4 everyone is not no very nice
Location: 3 its 12-14 minutes walking from plaza de armas.. but you may be running so let say 8 min, cause u have to walk in very dark streets with a lot of dark houses
Breakfast: 5 was good, except from the lady that was serving it, that seems she was angry..
Noise: 3 – you can hear the train up to 2am!! Its crazy, it seems its so close.. and upstairs movement when they moved us to the first floor.. you can hear all movement done by the people above you.
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