Exterior

Reviews of Holiday Inn Auburn, an IHG Hotel

3 out of 5
Holiday Inn Auburn, an IHG Hotel
120 Grass Valley Hwy, Auburn, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 567 out of 902 reviews" "
Rating 8 - Good. 249 out of 902 reviews" "
Rating 6 - Okay. 45 out of 902 reviews" "
Rating 4 - Poor. 23 out of 902 reviews" "
Rating 2 - Terrible. 18 out of 902 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tram

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wongie Ah Heong, Assistant General Manager on 25 Mar 2024
Dear Tram: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 Good

Chinara

Stayed 1 night in Mar 2024
Response from Wongie Ah Heong, Assistant General Manager on 25 Mar 2024
Dear Chinara: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool
Stayed 1 night in Feb 2024
Response from Wongie Ah Heong, Assistant General Manager on 3 Mar 2024
Dear Wendell: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and thought we were very cool. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Eugene, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
It was great, clean cosy
Stayed 2 nights in Feb 2024
Response from Wongie Ah Heong, Assistant General Manager on 25 Feb 2024
Dear Eugene: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and found us great, clean and cozy. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Terry

Travelled with family
Great location. Nice and clean.
Stayed 1 night in Feb 2024
Response from Wongie Ah Heong, Assistant General Manager on 22 Feb 2024
Dear Terry: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and location as well as you found it nice and clean. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wongie Ah Heong, Assistant General Manager on 21 Feb 2024
Dear Alexandra: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Norma

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Wongie Ah Heong, Assistant General Manager on 20 Feb 2024
Dear Norma: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 Good

Rachel

Stayed 1 night in Feb 2024
Response from Wongie Ah Heong, Assistant General Manager on 25 Mar 2024
Dear Rachel: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FREINDLY & PROFESSIONAL SERVICE. ALWAYS READY TO HELP TO MAKE MY STAY MORE COMFORABLE
Stayed 2 nights in Feb 2024
Response from Wongie Ah Heong, Assistant General Manager on 14 Feb 2024
Dear Jesse: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We also loved hearing that our staff was friendly and professional and made your stay more comfortable. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wongie Ah Heong, Assistant General Manager on 12 Feb 2024
Dear Kristin: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

Randall

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the in-house restaurant and bar at this property. The comfort in ease of finding food and drinks was what made this property among the best. It was more of a high-end resort than it was a hotel.
Stayed 1 night in Jan 2024
Response from Wongie Ah Heong, Assistant General Manager on 23 Jan 2024
Dear Randall: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We also loved hearing that you really enjoyed our in-house restaurant and bar, Max's. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the place is great ! The staff was very friendly and helpful !
Stayed 1 night in Jan 2024
Response from Wongie Ah Heong, Assistant General Manager on 18 Jan 2024
Dear John: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed everything about your stay with us and our staff was very friendly and helpful. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

Dennis

Stayed 1 night in Jan 2024
Response from Wongie Ah Heong, Assistant General Manager on 18 Jan 2024
Dear Dennis: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hope to see you again soon.
Stayed 3 nights in Jan 2024
Response from Wongie Ah Heong, Assistant General Manager on 9 Jan 2024
Dear Roy: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wongie Ah Heong, Assistant General Manager on 26 Dec 2023
Dear Randy: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wongie Ah Heong, Assistant General Manager on 26 Dec 2023
Dear Gary: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in auburn
Nice hotel, great breakfast!
Stayed 1 night in Dec 2023
Response from Wongie Ah Heong, Assistant General Manager on 26 Dec 2023
Dear Jim: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We also love to hear that you found our hotel to be nice and enjoyed our great breakfast. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wongie Ah Heong, Assistant General Manager on 26 Dec 2023
Dear Thomas: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Wongie Ah Heong, Assistant General Manager on 6 Dec 2023
Dear Kim: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Wongie Ah Heong, Assistant General Manager on 6 Dec 2023
Dear Richard: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria is a treasure
The hotel was perfect, starting with Maria at the front desk to the clean and large room, fresh omelette choice at the included breakfast and a very inviting patio and pool/hot tub. I would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Wongie Ah Heong, Assistant General Manager on 22 Nov 2023
Dear Karen: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and found Maria to be a treasure. We are also pleased to hear that our hotel was perfect from Maria at the front desk to breakfast as well as your large clean room. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to Maria and our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wongie Ah Heong, Assistant General Manager on 13 Nov 2023
Dear Anonymous: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff was very friendly and helpful. The on-site restaurant was nice and easy to get to. The breakfast included with our stay had many good options
Stayed 1 night in Nov 2023
Response from Wongie Ah Heong, Assistant General Manager on 8 Nov 2023
Dear Melinda: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are also pleased to hear that our staff was very friendly and helpful as well as our on-site restaurant was nice and easy to get to. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Wongie Ah Heong, Assistant General Manager on 30 Oct 2023
Dear Heather: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Wongie Ah Heong, Assistant General Manager on 29 Oct 2023
Dear Joelle: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose, who checked us in the evening we arrived was very helpful and set a great tone for the stay. Really my only complaint about the hotel is that the bed was much harder than I'm used to and it made it hard to sleep the first night.
Stayed 3 nights in Oct 2023
Response from Wongie Ah Heong, Assistant General Manager on 29 Oct 2023
Dear James: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. we are also pleased to hear that Jose was very helpful and set a great tone for the stay. It's something our staff takes great pride in, so we value your feedback. We do apologize that the bed was harder than what you're used to and for any inconvenience this may have caused. We will be sure to pass your words along to Jose and our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Wongie Ah Heong, Assistant General Manager on 25 Sept 2023
Dear Sheryl:Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff.Thanks again for staying with us. We hope to see you again soon!

8/10 Good

Nick

Stayed 2 nights in Sep 2023
Response from Wongie Ah Heong, Assistant General Manager on 29 Oct 2023
Dear Nick: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what made our stay so enjoyable. Extremely welcoming, helpful, polite. I left something in the room after I checked out and getting it returned to me was so easy. They went above and beyond to help me. Great location, comfortable rooms.
Stayed 4 nights in Sep 2023
Response from Wongie Ah Heong, Assistant General Manager on 29 Oct 2023
Dear Laura: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are also pleased to hear that our staff is what made your stay so enjoyable by being extremely welcoming, helpful and polite. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean well maintained
Stayed 1 night in Sep 2023
Response from Wongie Ah Heong, Assistant General Manager on 17 Sept 2023
Dear Shannon: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We also love to hear that you found our hotel to be clean and well maintained. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

Cheryl

Stayed 1 night in Sep 2023
Response from Wongie Ah Heong, Assistant General Manager on 29 Oct 2023
Dear Cheryl: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

6/10 Okay

Jovelyn

Stayed 1 night in Aug 2023
Response from Wongie Ah Heong, Assistant General Manager on 28 Aug 2023
Dear Jovelyn:Thank you so much for your review of our hotel. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and your feedback is valuable so that we can coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

maritssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable
we really like the hotel, the room was very comfortable and clean, breakfast was very good
Stayed 1 night in Aug 2023
Response from Wongie Ah Heong, Assistant General Manager on 28 Aug 2023
Dear maritssa:Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and really like the hotel. We also love to hear that the room was very comfortable, clean, and breakfast was very good. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff.Thanks again for staying with us. We hope to see you again soon!

4/10 Poor

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Terrible - will not recommend to anyone!!
Charging $5 for a bottle of water, really? But the bad part is we were awakened twice during the early morning hours with a fire alarm. When I complained at the front desk they just said they were working on it, and they couldn't give me a partial refund. Bad customer service. Also, maids came knocking on our door at 6am because we didn't have a "Do not Disturb" tag in our room. So, overall, terrible experience. Also, breakfast only lasts until 9am. Due to lack of sleep, we didn't make it down until 9am. So not free breakfast, and our son was starving!! Hope someone pays attention to this!!!
Stayed 1 night in Aug 2023
Response from Wongie Ah Heong, Assistant General Manager on 5 Sept 2023
Dear Mary,We are sincerely sorry to hear about your experience. However, in reviewing your feedback, we believe that this may be for another hotel you stayed at since there are factually incorrect issues you have stated. First, we do not charge 5 for a bottle water. Second, fire alarms never went off during your stay with us. Third, our housekeeping staff does not work at 6am. And lastly, our breakfast buffet ends at either 9:30am or 10am. Again, we apologize that you had this experience at another hotel. But, in the future if you are ever in the Auburn, California area, we hope you will stay with us at the Holiday Inn Auburn.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Wongie Ah Heong, Assistant General Manager on 14 Aug 2023
Dear Sherry:Thank you so much for your review of our hotel. We are pleased to hear that you really enjoyed your stay with us! It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff.Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Speed registering service.
Stayed 1 night in Aug 2023
Response from Leah on 11 Aug 2023
Hi Orbitz,I appreciate you taking the time to provide feedback on your stay. We are so happy your enjoyed your time here and look forward to seeing you again!

10/10 Excellent

Markley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely accessible pleasant and helpful! Room was great!quit night even though the place was filled!
Stayed 1 night in Aug 2023
Response from Leah on 11 Aug 2023
Hi Markley,I appreciate you taking the time to provide feedback on your stay. We are so happy your enjoyed your time here and look forward to seeing you again!

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more accessible rooms
Stayed 1 night in Jul 2023
Response from Wongie Ah Heong, Assistant General Manager on 30 Jul 2023
Dear Charlene: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 Good

Dale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the bar did not honor the coupons the front desk gave us. After a few phone calls it was resolved, and the hotel gave us a complimentary breakfast.
Stayed 1 night in Jul 2023
Response from Wongie Ah Heong, Assistant General Manager on 30 Jul 2023
Dear Dale: Thank you so much for your review of our hotel. While we are pleased to hear you enjoyed your stay with us, we do apologize for the mishap with the bar but we are glad that we were able to get it resolved for you. It's something our staff takes great pride in, so we value your feedback. We will be sure that in the future this does not happen. We will be sure to pass your kind score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Wongie Ah Heong, Assistant General Manager on 30 Jul 2023
Dear Anonymous: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service
Hallways and elevators were not air conditioned. Since the weather was well over 100 degrees that made the walk and elevator ride to our room uncomfortable. The room was well air-conditioned and comfortable.
Stayed 1 night in Jul 2023
Response from Wongie Ah Heong, Assistant General Manager on 30 Jul 2023
Dear Vickie: Thank you so much for your review of our hotel. While we are pleased to hear you enjoyed your stay with us and our well air-conditioned, comfortable room, we apologize that hallways and elevators were not air conditioned. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel; stayed here before and l after Western States Endurance Run and is the perfect runners hotel - pool, hot tub, laundry facilities, good on-site bar and restaurant, included brekkie, non-alcoholic beers for pre race, nice wine for after. Great staff, early check inn, late check out. Highly recommend. On a 2 week trip through San Fran, Olympic Valley, and Auburn, this was our favourite hotel.
Stayed 2 nights in Jun 2023
Response from Wongie Ah Heong, Assistant General Manager on 30 Jul 2023
Dear Dawn: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and love our hotel while here for the Western States Endurance run. We are glad that you enjoyed everything from our great staff and facilities to our on-site bar and restaurant. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

4/10 Poor

DeNell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean. But immediately after check in our toilet over flowed. So moved to the room next door. Then in the middle of the night we realized the A/c wasn’t turning off at all running constantly making the room way to cold . So had to just turn it off completely. Then went to shower in the morning and our room had no hot water.
Stayed 1 night in Jun 2023
Response from Wongie Ah Heong, Assistant General Manager on 30 Jul 2023
Dear DeNell,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Auburn. We would like to start by apologizing to you for not meeting your expectations regarding the toilet, A/C, and hot water. We strive to make each stay as pleasant and comfortable as possible. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this property. It has everything you need as a hotel guest, especially one here to trail run. From a good restaurant with solid, well priced food, alcohol free beers, laundry facilities, a pool and hot tub (sadly being serviced on our first night here…hopefully not when we return in a few days!!)…I’ve enjoyed night one and can’t wait to come back in a few days for more
Stayed 1 night in Jun 2023
Response from Wongie Ah Heong, Assistant General Manager on 24 Jun 2023
Dear Dawn: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and loved everything about our property. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

Ted

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Leah on 21 Jun 2023
Hi Ted,Thank you so much for taking the time to review your stay at the Holiday Inn Auburn. We are so pleased to hear you enjoyed your experience. We look forward to having you again!!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Leah on 21 Jun 2023
Hi Sheryl,Thank you so much for taking the time to review your stay at the Holiday Inn Auburn. We are so pleased to hear you enjoyed your experience. We look forward to having you again!!

10/10 Excellent

kathy

Stayed 3 nights in Jun 2023
Response from Wongie Ah Heong, Assistant General Manager on 30 Jul 2023
Dear kathy: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 Excellent

Jay

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in May 2023
Response from Leah on 2 Jun 2023
Hi Jay,Thank you so much for taking the time to review your stay at our hotel. I'm so glad to hear our staff was helpful to you, we surely do everything we can to ensure you have a wonderful time here. Please keep us in mind when you come this way again, we'd love to have you!

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not worth the price
The accessible room really wasn't. I had booked the roll-in shower and did not get that room. My wife uses an ice pack for her neck. There was no freezer in the room. I expect a lot more for over $200 per night. Will not stay there again. Handicap parking was nowhere near the entrances or our room.
Stayed 1 night in May 2023
Response from Lori Swift General Manager on 24 May 2023
Good afternoon, Thank you for taking the time to speak with me on the phone Monday morning regarding your recent stay. I appreciate all of the feedback you provided! I do hope that you will take advantage of the complementary night stay I offered on your next visit to the area to give us a chance to better serve you and your wife.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel, and very heyand lovely staff. I would definitely stay there again while in the area
Stayed 1 night in May 2023
Response from Wongie Ah Heong, Assistant General Manager on 21 May 2023
Dear Deborah: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and found our hotel to beautiful and our staff lovely. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!